The person on the phone was courteous and friendly. I explained my concerns about our water feature…read morepump and he took the time to explain to me why the pipes looked a bit weird and not to worry about it until it stopped working. I'm very grateful that he's being honest and not taking us for a ride. It's rare to find honest people now a day and I'm truly appreciate his honesty.

Jake was great! He resolved an issue very quickly and made it look so easy. He was mindful of our…read morehouse and followed up with additional information that is very helpful. A couple of others I called had acted like it was a huge deal to even look at it just because it wasn't a typical pool situation. I would absolutely recommend him and I would use him again.

Overall great service and easy to communicate with. Had our tub cleaned and repaired small leak…read more Workers showed up on time and did excellent work. Would highly recommend

Best experience ever l, quality of work, preformed the service as expected on time no up sell and a…read moregreat value. Adam was wonderful to work with. My hot springs spa was leaking and they knew exactly what to do at all the parts on the truck. Klearwater spas is a home run if you're looking for somebody to work on your hot spring tub don't go anywhere else.

My pool was starting to turn green due to our broken filter. I contacted one company that advised…read moreme to drain it before it got worse and would end up paying more later. I happened to notice Jun servicing my neighbor's pool and asked for his advice. He confidently said that a drainage was unnecessary and could make my pool swimable again without all the superfluous costs. Within two weeks, Jun was able to provide the proper care and restore my pool. I appreciate his expertise and credibility!

I moved into a new house with a pool earlier this year. I have never had a house with a pool so I…read morehired Jun to maintain it. His prices and services are great. He was upfront on what would be expected of me and what he would do weekly/yearly. I had no idea what a pool needed. He explained that the pump needs to be run at least 6 hours a day to circulate the water. He would come weekly to test the water, clean the pool and check the small filter (and probably other things I forgot about). Yearly, he puts conditioner in (he explained what it does but I can't remember). A couple months ago, my pool started to turn slightly green. He put some other chemicals in to help it. But it didn't work. So he checked my big filter and told me it needed a cleaning . He and another guy came that weekend and cleaned it. After he was done, he texted and explained everything he did to the filter and pool and what I needed to do to make sure the water clears up. By the next day, the pool started to clear up. Within a couple days, it was back to normal. He's very responsive and helpful. He comes when I'm at work so I usually text him if I need anything or have questions. He speaks English but is also fluent in Korean. Totally hire this guy/company if you need a pool guy!

Since a pool is such a big investment for many families, I wanted to provide an update to my…read moreinitial review. We are approaching 6 years since remodeling our pool and backyard, and I can say everything still looks as good as the day it was installed. The quality and craftsmanship of Brian's crews is top notch, and the customer support I've gotten over the years has been stellar. I have not had many issues, a couple led lights went out, various questions and service of my filter and salt cell, etc.....each and every time I needed support, Brian's team was always very quick to respond and address my concerns. Considering the quality of their work, and more importantly, the fact that they stand behind it years later, I would still not hesitate to recommend Brian's pool plastering for any of your pool needs!

Brian's Pools did a great job on a full pool and deck renovation for our HOA pool. They have…read moregreat attention to detail and were able to replicate the design of our original pool. Great job!

Paul Jones is an absolute lifesaver! My Hot Springs spa developed a leak, and he came out and had…read moreit fixed in no time. Paul is remarkably quick, courteous, and professional from start to finish. He clearly knows his stuff when it comes to hot tubs, located and sealed the leak right away, and got everything running smoothly again without any hassle. It is rare to find service this reliable and friendly. If you need any work done on your spa or hot tub, I highly recommend Paul Jones!

My pool pump had not worked in months and I ended up needing a motor replacement. Paul was able to…read moreget it done within a day at a very reasonable price. 10/10 service and response time.

We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.

I recently had my pool remodeled by Way To Go Builders and worked mainly with the project manager…read moreTamir. Overall it was a really good experience and the process went smoothly. The remodel included changing the old plaster to mini pebble, installing new tile, adding a new LED pool light, and doing the deco seal around the pool. The finish came out great and it completely refreshed the look of the pool. Once all the materials were ordered and ready, the actual work was completed in about a week, which I was really happy about. Tamir kept everything organized and the crew stayed on schedule. I also appreciated that he was able to accommodate a couple of last-minute additions I requested during the project and made sure everything was taken care of. The crew did solid work and the pool looks great now. I'm happy with how everything turned out and would recommend Way To Go Builders if you're planning a pool remodel.

This company ruined my pool and now I am in the process of suing them…read more Here is my story ... On May 27th I hired Pool Connections to do my tile Job. The job wasn't almost completed till June 23rd ( not even finished )During the process they ruined my pebble tech. The people they hired left the demo and slug in my pool for a week causing a ring to be imprinted in my pebble tech. I voiced my concerns to Scott, which he told me my pool would be fine and the ring would go away. The ring is not only there but getting worse. I have tried to call him, but no returned call back. Also, the tile job was never completed. I am suing to have my pool re pebble tech as I'm told it cannot be fixed.

I recently had a new pump and heater installed. Scott was incredibly helpful throughout the entire…read moreprocess. He was up front about pricing and didn't pressure me into anything I didn't want. He was flexible with timing and answered all of my questions. The installer, Daniel, came out to look at my equipment beforehand and arrived on time on the install day. He was also helpful and and answered all of my questions.

We just had our pool updated by Alex and his fabulous crew and we can't stop smiling, we couldn't…read morebe happier. The time frame Alex promised was perfect and the job finished on time. His crew is very professional, and everyday when they stopped work they left my backyard clean and safe for my grandkids to play in it. We found Alex 5 years ago for a smaller job and he was great, we are very happy we used him and his crew for our pool remodel. Mark & Melissa

Jack was recommended by another pool maintenance person who doesn't do above ground pools. He was…read moreable to diagnose and repair my problem in less than an hour. It's hard to believe it, but the problem was a bad fuse, that just happened to go out when I replaced my water. Very happy with the service and communication. Definitely one of the best service experiences I've ever had.

Inherited an above-ground hot tub and started having issues with breaker tripping. Reached out to…read moreseveral businesses on Yelp (many pool/spa places that do not do above ground hot tubs), and was able to have technicians come visit us very quickly. They were thorough and careful with diagnosing the key issue and also explained potential future pain points. We decided to repair after they talked us through pros/cons/costs and it's working great now.

The owner, Sam, came across as a little full of himself. He did perform some "repairs," but he did…read morenot fix the leak I originally hired him to repair. In fact, the repairs he performed did not appear to even be necessary. When I contacted him to let him know the hot tub was still leaking, he offered to return and locate the leak; but wanted to charge me an additional $289/hour to do so. Considering that fixing the leak was the reason I hired him in the first place, I found that price ridiculous. I gave Sam an opportunity to make the situation right; he declined. His defensive response to my concerns only reinforced my impression that he was more interested in the money and defending himself than resolving the problem for his customer. The difference with the new company I hired has been night and day. They were far more professional and actually fixed the leak for a fraction of what Sam quoted me. They also seemed genuinely interested in solving the problem rather than simply running up the bill. I rarely post reviews, but I felt this experience deserved an honest one. Based on my experience, I would not use Sam's services again. Consumer beware.

Contacted this company to help troubleshoot some issues i had with my pool, I was quoted 100…read moredollars for him to diagnose the problem. He showed up next day stood there and listened to me tell him everything that I have already done and his expert advice was " all we can do is wait " then his next question was, do you have zelle? talk about useless!!

I called this pool service for help with a pool repair and asked the person's name so I could…read moreaddress him by name. He was extremely rude and hung up on me before I could even ask what services his company offers. When I called back to see if perhaps the connection had been lost accidentally he was extremely rude again and hung up on me.