Watch out, look out! A great stay is ahead. When I am in town on travel the. Courtyards is my #1…read morechoice to stay! I have always been impressed by their team and the fact the hotel continues to update their property. The rooms are nicely appointed and always clean. What sets the Courtyard apart is the awesome staff! The front desk team is top notch. Highly recommend if you need a hotel in the area!

This is a nice place to stay for a couple nights! We were here for an extended stay while selling…read moreout house and moving out of state so the rooms were a bit small for our needs and it felt like a lot of wasted space. It's conveniently located in the Maple Grove shopping district with easy access to main roads and the interstate. Everything is clean and tidy. Staff is friendly and helpful. The bistro in the lobby is overpriced, but that's standard for most hotels.

Their reservation line hung up on me 10 times! I booked online and they couldn't extend my stay or…read morecancel it because they routes me through a 3rd party booking system. I'm sure the hotel is nice; I don't know I e never been there, but if this is their customer service, I am horrified to ever try them again!

The place looks like they tried keep update to date and clean!…read more Easy check in with the AP! Comfy bed! Comfy Sheets! Large room! The location is ok.... its kind of far form the larger restraint's but only 15 min uber ride...

I've stayed at Springhill Suites across the country as a Bonvoy Gold Elite member, and I have never…read moreencountered a more incompetent or argumentative staff. This place is an absolute joke. The nightmare started at check-in. I always use the pre-check-in feature to get my mobile key and head straight to my room. When I arrived, the manager on duty actually tried to argue with me, claiming that using the mobile key process was "illegal." After that absurd power trip, they made me wait forever for a room. Despite my request for a high floor near the elevator, they stuck me on the first floor. Then came the key fiasco. The physical key didn't work. The mobile key didn't work. I hiked back to the desk, the manager made a new key, and--shocker--that one didn't work either. His excuse? He told me the mobile key takes "10 minutes" to activate. I stay at Marriotts constantly; that is a blatant lie and a pathetic attempt to cover for their broken system. The property itself is a total letdown. It looks drab and dated for a relatively new hotel, and they don't even offer EV chargers. I usually choose this brand for the consistent quality, but this specific location is absolute garbage. Do yourself a favor and stay anywhere else.

This is my go-to hotel whenever I'm in town on business. The location couldn't be better--just a…read moreshort walk from the Shoppes at Arbor Lakes. Lots of options for casual sit-down or grab-and-go meals. And if I need groceries, Whole Foods and Trader Joe's are close by too. Plenty of parking spaces in the shared lot with the Residence Inn. Their complimentary breakfast is incredibly convenient--perfect for grabbing a quick meal before heading out for the workday. Rooms are clean and spacious with a couch and desk if you want to get some work done in your room.

Compared to the one in St. Cloud, this hotel is truly wonderful. It lives up to the Hilton Garden…read moreInn name and style. The room was clean and spacious. The only downside was that it was very noisy. I have to point out that Jen Lange is an excellent professional, and I hope Hilton recognizes her hard work and dedication to customer service. Fortunately, this Hilton has good restaurant service, and the food is very well prepared. See you next time.

Arrived on a whim, without reservations, and was able to get in a room without incident. The front…read moreemployee, Sydney, was extremely helpful and professional. I was a bit put off by a large group of very loud men watching the football playoffs in the lobby. Good game, I'm sure, but they were very loud and shouting expletives. My room was nice, but I was surprised to see how wrinkled all of the bedding was. There was also debris on the floor. The bathroom was fully stocked and had cutely folded towels. My window faced the freeway, which was moderately noisy, but the high quality draperies helped block some of that out. The shower was clean and had great water pressure. The bed was surprisingly uncomfortable and the pillows were all different sizes and not comfortable whatsoever. The room had a Keurig, refrigerator, microwave, and a nice selection of coffee and tea. It was quiet during my stay, with the exception of checking in. I did not utilize any of the amenities. I'd stay here again but would probably ask for additional/different pillows next time.

I have to give a huge shout out to Cambria Hotel in Maple Grove MN! They really took care of us and…read morewe loved staying there. We travel 6 months out of the year touring so we have stayed in many hotels over the years and this is at the top of the list of memorable hotels! Starting off I called ahead because one of our friends was going to be arriving earlier than us and I wanted them to be able to settle in before we got there. The manager took care to accommodate this request which was very much appreciated. The location was great for us being less than 30 minutes from the venue that night in Minneapolis. Parking was ample and felt very safe. The hotel itself feels very luxurious, modern yet still comfortable. The perfectly soft beds were a welcome reprieve for us after we arrived late after a show that night. We loved the way the room was set up with a separate living room and bedroom area. The hotel has many amenities such as a fully equipped workout room, a pool and hot tub, pantry with snacks (amazing when you don't want to leave the hotel for a bite), and a great large breakfast! You could spend a week here and not feel bored or cramped into a tiny hotel. We loved staying here and would love to come back when in the Minneapolis area! #SponsoredPromo #CambriaHotel #ChoiceHotels #MapleGrove #Minneapolis #HotelStory #Entertainer #TravelIgnite #IgniteHospitalityServices

Poor quality, service and rude staff. I booked this room…read morethrough the Choice hotel website, as a member. Upon check-in, my card was charged for May 1-4th, as that was the original reservation. Upon arriving in room, found bed linens threadbare, towels threadbare, wet spot on floor of room between beds, and pillows so old/thin that they had to be doubled to make a decent height, leaving one with a 12 x 12" square pillow. I had to ask for more towels and toilet paper. Asked for room cleaning, never got it....only soap was replaced (which I didn't need). Breakfast was a joke - very little dry/stale food, constantly ran out of food, plates, plastic ware. When I asked the desk clerk to replenish the plates/plasticware, she was rude and took a good 15 min to do so. I had a need to check out on May 3rd, one day early. Upon check-out, clerk gave me a receipt that indicated I would receive a credit for the one day I paid that I would not be staying. Never received the credit on my card. Multiple emails were unanswered. After multiple calls, finally had a very rude and surly clerk named Jessica refused to process a credit. First she stated I would lose the 20% member discount on the 2 nights stayed. When I pointed out my credit was more than that amount, I'd like the difference, she then changed her story to "I didn't give them 48 hours notice". Next time I have an emergent event, I guess I'll have to plan it?? Definately a poor property, not work the prices charged. STAY AWAY! There are many other properties to book that are much better.

I'm not sure where to start with Staybridge. My check-in experience was a 1 star interaction,…read morewhich reflected a staff member who was not the friendliest or most helpful person I've encountered. That being said the rest of the staff I chatted with across a 10+ day stay were all very friendly. The accommodations were sufficient, and it felt like covid precautions were in place. The breakfast was reasonably robust for covid-times but evening social hours had been cancelled. The biggest hang up I had about Staybridge is how outdated it felt. It seems as though the hotel rooms had not been renovated since the late 90s or early 2000s. Finally, even though the room was generally clean, I wiped down the air vents, and the cloths were quite dirty. Aspects of this stay were not great, it overall it was a satisfactory stay.

The only reason I give this place 2 stars is because the housekeeper "Jenni" otherwise, over time,…read moreI'm so irritated of my stay. I had a garage fire just over a month ago, and my ALE (Renter's insurance) booked my stay at this hotel. Apon getting settled, I noticed there was water on the lower shelf. No biggie, I wiped it clean . Well, I ordered a pizza, and the next morning, it was drenched . I notified a maintenance guy about it a day goes by and nothing. 2 or 3 days later talked to Mike or someone at the front desk, and still nothing. So, eventually, I ran into Jenni (housekeeper) and she went directly and talked to management about the refrigerator and I also started getting annoyed of the toilet that makes a screeching noise until the tank is full. Nothing happened until I finally got annoyed enough to contact ALE solutions. I get a phone call back from the hotel, and they went on to say they had no records of myself making any such complaint(s), but they'll get on it.. oh, they did, too. I came back, and the toilet was fixed, and a new refrigerator was there. Now while I should of been satisfied I was so annoyed that I didn't say crap and basically called me a liar. Hell i didn't complain that the room I checked into was pretty dirty as far as the carpet went (looks like that room hasn't been used in a month). Then at one point, maintenance was in the middle of swapping locks from card to card tap sensors, and my door shut properly 60 percent of the time. So finally, I go and ask about getting checked into another room on Sunday and they turned me down. I basically was about to make a call to make other arrangements to go somewhere else, and I get a knock on my door that they'll move me . Okay, sweet. So I moved into this new room and while stuffy I was pretty happy. Well, then I get notified that I had to leave earlier and make other arrangements for another hotel while I was at work . A bit perplexed, I went to the hotel that night, and "Andrew" pulled up my account, and there were no notes, and my stay was approved until the 25th. So this morning, I get another call from "ALE" explaining that I need to be out by the 13th as the room is booked. Hey how about give that room 147 to those people since at least it was okay for me to put up with a dirty floor the first week (I didn't even complain about to you guys about, loud people that stayed up all night doing a boot dance of some sort for 2 weeks. Naw, the only thing of my initial gripe was water dumping all over my freaking food, and eventually, the toilet became ridiculously annoying. Hell I didn't complain about the construction workers using the two rooms and I( also agree with how he has had to do the renovations is the most bizarre way which becomes annoying for guests and difficult for contractors to get work done efficiently). Kim and Desiree didn't bother even trying to make any other arrangements nor seem concerned of the fact of any of the bs that I put up with what so ever. I'll never stay here, and I'll be sure to let others know of 2 weeks of bs I got to deal with. Don't worry, Kim and Desiree. I got plenty of pictures and videos to share with anyone who wants to know what a great 3 star hotel with such a caring accommoding management team you really are. Andrew cool , Anthony cool , Jenni exceptional cool! Decent breakfast though I get up for work at 4:30 so mainly took part of that on the weekends. Otherwise screw this place.

I have to say I was pleasantly surprised with our stay at the Maple Grove Holiday Inn. We stayed…read moreduring the MEA break for something to do with the kids. We were told the hotel was sold out so I was prepared for the noise and craziness but it actually wasn't bad! Check in is at 4pm but I called the day of check in to see if we could check in early and it was a quick and easy yes! We were able to check in as early as noon. We got to the hotel at 1pm and check in was quick. Sammy helped us and she was so friendly and welcoming! The water park is very cute but rather small, but still plenty to do for the kids. A lily pad crossing with net on top to cross, two water slides, 4 basketball hoops with plenty of balls, a kiddie pool with two smaller slides, and a hot tub. A part of the reason why I marked the rating down was because the water in the main pool smelled unpleasant, kind of like sweatiness. Like many other hotels now, if you provide your number, they'll text you a couple times throughout your stay to ensure everything is going well. Easy way to communicate any wants/needs!

Me and my family loved it. The bed was so comfy. We didn't make it to breakfast so I cant comment…read moreon it but I'm sure it was delicious. Receptionist was very welcoming and pleasant. I have no complaints whatsoever. We want to stay here again in the future! The pool was very fun also!...- family of 6

Men, be ready to tell your wives you think their sister is hot, because you *want* to sleep on the…read morecouch at this place. The bed in these rooms will absolutely destroy your back. The pillows have zero support and will wreck your neck. Then you'll wake up, and mosey down to a free breakfast they imported from the local prison. Then you'll want to complain at the reception desk that's never occupied. The worst part about this place is that this terrible hotel is in a great location. Sad to have such a bad hotel in a great spot. I wish I were kidding, but I'm not, I travel frequently, and now need an appointment at a massage place, chiropractor, and police for the crimes against hospitality this dump makes.

Seems like the Residence Inn brand is going down hill everywhere. However, this one is probably…read morethe worst I have been in yet. I travel ALOT for work and stay in extended stay hotels across several brands more than 300 days a year. This location has been horrible. The breakfast offerings are on the level of continental breakfast status. The brand used to offer full breakfast options. Not so much anymore. Everything comes from individually wrapped options that can be seen in a vending machine. This location does not even have a waffle maker. The eggs never seem to be fresh, even if they are powdered. The towel quality at this location is motel status as well as the cleaning. I had to clean the rust stains and floor of the shower before I was able to take a shower. Let's get into the staff. 1st issue - I called the front desk to request weekly cleaning. It was in the evening and the young lady said I will put you down for the future date I requested. The day the cleaning was supposed to happen, the room is not cleaned. Remember, I am here working so I am gone during business hours. So, I contact the front desk, they have no record of me requesting weekly cleaning. Fine can I get on the schedule? And can you bring a set of sheets and towels, and I will do it myself for this week? Sure. I proceed to remove the sheets thinking I would be getting a replacement set. 2 hours later still nothing. I finally go down to the front desk, of course it is not the person I made the request to 2 hours before, so this person has no idea I made the request. They go and get my replacement sheets and towels and the night proceeds. 2nd issue - The dishwasher had a minor overflow in the kitchenette, I cleaned it up and requested maintenance to repair the issue. They came when I was not in the room and did something. I use the dishwasher again and there is water in the bottom of the dishwasher, I request maintenance again and remained in the room while waiting for the repair. Two gentlemen arrive and put a bottle of something and start the dishwasher. They request I throw the bottle away after the cycle completes. One of the men tell me to consider washing the dishes by hand. I asked him why that would be necessary since there is a whole dishwasher in the room that should be repaired. He chuckled and left. Before the cycle can complete, water is pouring out everywhere onto the floor. I call down to the front desk to let them know that there is water everywhere and the lady that answered proceeded to question if I was requesting a repair. I explained that I did not know what needed to be done for the machine, however there is water everywhere. She put me on hold, when she came back, she said she would note the file for a repair. I proceeded downstairs to get more towels to clean up the water. I not so calmly explain to the front desk that water was everywhere. Since you are not going to send anyone up to correct this issue, please give me some towels to help soak up the water. I explain that I did not need a repair at that moment, I just needed assistance getting water up so that my stuff would not get wet, nor would they have an incident with the room next to me or below me. That was still not enough towels. Still no staff came to the room to assist. I went back down to the front desk and loudly request additional towels and that I really needed assistance with getting the water up. The dishwasher had been stopped but there was water still pouring out. Finally, she requested the initial maintenance person to follow me back to the room. However, he did not have a clue what to do. Finally, the maintenance manager came and made the correct repair. Fortunately, nothing personal was damaged. I cannot say for the flooring under the sink or cabinets. Nothing is smelling and I kicked the kick plate, and it has not crumbled. 3RD Issue - Currently the hotel is booked up for months due to a catastrophe in the area. The public areas are not cleaned regularly and trash is continuously overflowing. I work in a customer facing business, I cringe that this level of customer service seems acceptable. Especially in HOSPITALITY.

Not charging people, who travel across the country and have little means to affect their travel, to…read morecheck in early, even if it's "only" $25!

Nice rooms Great ac and heat…read more Slow WiFi TVs are tiny I watched some girls bring laundry from outside, in trash bags in their car, two huge trash bags Complained to front desk Front desk defended them saying how do you know they're not guests. She literally pulled up in her car, opened her trunk and brings out two HUGE bags of laundry.

We stayed here for the night last Saturday while going to my sister's play. The suite we stayed in…read morewas nice and warm. This place has scenic elevators to take a ride on and look out the window to get a nice view of the surroundings. Would recommend.

The hotel is bougie enough to satisfy anyone. But most of all, the staff -- every one of them --…read morewas friendly and eager to please. For example: I left home without a hat. I mentioned to the front desk I would be going to the Twins game that week. The next day, a staff member personally delivered a Twins cap to my door. They didn't sell the cap in the gift shop. No, they'd chipped in and bought if for me. Sounds incredible? They are efficient, friendly and they do listen to their guests. House keeping was spotless. The complementary breakfast was truly out of this worldt. Not a buffet with food warmers; no plastic, but real utensils; cloth napkins; a waitress to cater to your special requests; and a pleasant atmosphere in the Wadsworth dining room. I am entirely unconnected to the hotel or any Marriott hotel or to any of its staff.