The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

Driver was late with lots of excuses. Luckily didn't miss my flight. Everyone knows around the…read moreworld, traffic is busy on Monday morning then why not to start early so that you can be on time. Don't even give you a water bottle. Nothing more than an Uber with bigger payment. Very disappointing.

Amazing service and super clean cars! They are always on time and so helpful and friendly. Will use…read morethem every time!

Such amazing service!! We had a late night flight arriving from the West Coast and needed a safe,…read morereliable ride in the literal middle of the night. Joseph was proactive in communicating with us before and on the day of our trip, tracked our flight to confirm arrival time, and was waiting when we exited the airport. The car itself was spotless and comfortable, and Joseph provided extra amenities like bottled water and phone chargers to ensure we had a super comfortable ride. Incredible value and friendly service - we'll definitely contact Twin Transport next time we need transportation in Indy!

He responded promptly to my messages, picked up my two elderly sisters-in-law at 6 am on a very…read morecold Sunday morning, and got them to the airport in plenty of time to get through security and catch their early flight. I would recommend him highly.

Excellent service. Totally reliable. Been using his service for about nine years.read more

Rick was awesome! Made it an easy ride to the airport. I booked him last minute and he was very…read moreflexible and reliable. I will definitely book with him again.

Johnny was amazing/ we toured Indianapolis- he knew all the cool spots to see and great photo…read moreopportunities. He got us into the Indianapolis Motor Speedway and up to the podium! WOW! So fun and a true highlight of our trip!

John and his team have helped us enjoy multiple IU Football games this season! Great service,…read morebetter communication! We will continue to use them and highly recommend.

Terrible service and dishonest. I met the driver and then stood and talked with him in the terminal…read morewhile waiting for 35 minutes AFTER meeting him, but the second passenger he was waiting for still had not arrived. The driver was polite, and apologetic, and he confirmed to me verbally that I had, indeed been waiting more than 30 minutes. (There is at least one honest man at this company). But when I called the dispatcher/owner ("Barb"), to ask, she was totally nonchalant, unsympathetic, would not acknowledge my waiting time, would not acknowledge any inconvenience on my part, and insisted this was still a billable ride (billed to Indiana University). I decided to leave and get an UBER (great service and less than half the price this company charges). Then, the next day this company dishonestly billed Indiana Univ. for my ride, and they even made up a fake timeline to show that I had only waited something like 10 minutes. Fortunately, I have the text message evidence with timestamps to prove otherwise, but this is an example of very poor service plus basic dishonesty. Next time I will avoid this unreliable and unsympathetic company, and take a ride-share service for less than half the price from IND airport to Bloomington.

We used this service twice, to reserve SUV shuttles to and from the airport. Both were prompt,…read moreprofessional, and courteous.

If you know what you're doing, you can get around in the city pretty well. I had a bad day because…read moreit was a holiday and they were short staffed. Actually, no one was in the information center, but there were guys around with walkie-talkies that knew what was going on. I guess some of the problem I have with it is they do change the routes a lot and that can really mess you up when you're running late but also when it's really really cold out you don't want to be dropped off at the wrong place. Some bus drivers will answer questions and are really nice and some won't even acknowledge that you're talking to them. Some drivers wait for you to sit down or grab hold of something before they takeoff. There's some that are just plain awesome and will help you in anyway they can and are friendly. I do want to comment about the Broad ripple station. I went to yesterday after I got off of school. A man asked me if I wanted cocaine or alcohol and I said you realize you are here with school children right? Then he moved on to talk to somebody else. I don't know what he asked her, but she looked pretty mad. That really is the only sketchy thing that's happened to me so far. I'm including some helpful things that you could pick up at the transit center like brochures on the different routes as well as some tickets and how they work. If you have a two hour ticket that doesn't mean you could be on a bus for that amount of time. It means from 12 to 2 so it's better off just buying a day pass if you really don't know what's going on or it can get real pricey. I do know they have cards you can order as well. I usually just pay on the bus which they really don't like. It does save you two dollars. Make sure you don't take a $20 bill because you will not get change!!!!!!!!!!!!! The red line goes pretty fast and usually within 15 minutes they will pick you up. I'm including a picture of how you can also find your routes on your phone at Google Maps or whatever. They are very handicap friendly as well as they have places on front of the bus for your bicycles. Just remember you have to pull the cord before the next stop or they will just fly by it sometimes.

BEWARE!!! I booked my Reservation on Indygo Access on Tuesday around noon to go to 6020 East 82nd…read moreStreet. I did this through the Indygo Mobility App... Well this morning I woke up and looked at my reservations and everything was good Well today at 10:49 I get a notification that my trips have been canceled... I went to the app and everything was there but the address has been changed... I called and got ahold of dispatch and let them know about the address changing and they said there is no record of the address changing on their end... They sent me over to reservations and again they were saying the same thing. Not understanding what had happened... I never booked for the address it changed too but since the reservation on the mobile app was done by me they dont take responsiblity... So I believe an issue with the app happened and it glitched switching my address I was going to. They will not honor for the mistake and they will just blame you for the apps malfunction... Now if you book through the App be aware of this moving forward. Print screen anything you do with the app and then call them to make sure the reservation was confirmed correctly so they will have a record on the phone with it. INDYGO DOES NOT STAND BEHIND THEIR MOBILITY APP AND IT WAS VERY UNPROFESSIONAL OF THE SUPERIVORS OR ANY OF THEIR EMPLYEES TO KEEP BLAMING THE CUSTOMER FOR THEIR APPS MALFUNTIONS. SO BE AWARE TO COVER YOUR TRACKS