The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

Driver was late with lots of excuses. Luckily didn't miss my flight. Everyone knows around the…read moreworld, traffic is busy on Monday morning then why not to start early so that you can be on time. Don't even give you a water bottle. Nothing more than an Uber with bigger payment. Very disappointing.

Amazing service and super clean cars! They are always on time and so helpful and friendly. Will use…read morethem every time!

Such amazing service!! We had a late night flight arriving from the West Coast and needed a safe,…read morereliable ride in the literal middle of the night. Joseph was proactive in communicating with us before and on the day of our trip, tracked our flight to confirm arrival time, and was waiting when we exited the airport. The car itself was spotless and comfortable, and Joseph provided extra amenities like bottled water and phone chargers to ensure we had a super comfortable ride. Incredible value and friendly service - we'll definitely contact Twin Transport next time we need transportation in Indy!

He responded promptly to my messages, picked up my two elderly sisters-in-law at 6 am on a very…read morecold Sunday morning, and got them to the airport in plenty of time to get through security and catch their early flight. I would recommend him highly.

Excellent service. Totally reliable. Been using his service for about nine years.read more

Rick was awesome! Made it an easy ride to the airport. I booked him last minute and he was very…read moreflexible and reliable. I will definitely book with him again.

Johnny was amazing/ we toured Indianapolis- he knew all the cool spots to see and great photo…read moreopportunities. He got us into the Indianapolis Motor Speedway and up to the podium! WOW! So fun and a true highlight of our trip!

John and his team have helped us enjoy multiple IU Football games this season! Great service,…read morebetter communication! We will continue to use them and highly recommend.

Terrible service and dishonest. I met the driver and then stood and talked with him in the terminal…read morewhile waiting for 35 minutes AFTER meeting him, but the second passenger he was waiting for still had not arrived. The driver was polite, and apologetic, and he confirmed to me verbally that I had, indeed been waiting more than 30 minutes. (There is at least one honest man at this company). But when I called the dispatcher/owner ("Barb"), to ask, she was totally nonchalant, unsympathetic, would not acknowledge my waiting time, would not acknowledge any inconvenience on my part, and insisted this was still a billable ride (billed to Indiana University). I decided to leave and get an UBER (great service and less than half the price this company charges). Then, the next day this company dishonestly billed Indiana Univ. for my ride, and they even made up a fake timeline to show that I had only waited something like 10 minutes. Fortunately, I have the text message evidence with timestamps to prove otherwise, but this is an example of very poor service plus basic dishonesty. Next time I will avoid this unreliable and unsympathetic company, and take a ride-share service for less than half the price from IND airport to Bloomington.

We used this service twice, to reserve SUV shuttles to and from the airport. Both were prompt,…read moreprofessional, and courteous.

I completed a day of empathy training at my job that involved taking the bus to three different…read morelocations. A lot of the people we serve ride the bus so our training group wanted to see what it was like in the day of someone else. I come from a privileged position of not having to rely on the bus so I'm reviewing this in the lens of if this was my main mode of transportation. For the most part- the buses were clean and had the AC on. A few had some dirty floors as well as low working AC. The bus wasn't too crowded and you usually could sit by yourself. The bus drivers were very straight forward but most of them seemed friendly. Without Google maps, I'm unsure how most people would navigate the buses! It told us which bus to take- where to transfer and when the bus would arrive. When we did take the red line- the bus was coming every ten minutes. On other routes we sometimes had to wait twenty minutes for the next bus. After a full day of completing errands, you are exhausted from trying to catch your next bus. I think once the blue and purple line are developed that will help transportation more in Indy.

i boarded another indygo bus, and not to my surprise i greeted the driver as i paid my fare and the…read moredriver looked me dead in my eyes, and didn't say a damn word! its the most disgusting thing to pay fare, and not be greeted by the driver whos not doing thejr muthafuckin job. i don't know what going on with indygo, but this needs to get better!!! i'm going to complain each time that this happens. today, bus 1406 2:59pm do better!!! stay blessed