They won't call us back about our bill. Have left a message, email, and always get a busy signal. No one to talk to about overcharge on our bill. They took gratuity out and they took 87 dollars out , after we give her 70 dollars tip. No one told us they do that. We want our 70 dollars back along with another charge we know nothing about. But you can't get in touch with them. Poor business practice! read more

Carey Limousine - Limos Near Me - Indianapolis, Indiana

If I could give zero stars I would. Booked a limo for 6 am pickup for the two hour drive to the airport from a small town where I was in a meeting. No show. Called and driver went to another city. Didn't read the city address, only the street!! Despite me calling and confirming the night before. A kind local driver rescued me in the end. Otherwise I would have completely missed my flight with no options to rebook. The soonest they could get a driver was 2.5 hours later. And they didn't call me. I called when there was no driver. This is not the first time I have had a bad experience. Beware. Costly and unreliable. read more

They drive like maniacs I-70 and then on 465 swerving from lane to lane so nobody could pass and had passengers and looked like the muffler was going to fall off!! read more

Absolutely went above and beyond starting from the reservations and up till my final drop off. Great work!

Now called Embarque, this service was what was given to me on a recent business trip. Granted, I like to rent a car, and in 'murica, I call that freedom. This trip, I was put into the backseat, and driven around. I'm not upper class folk, I don't know what this all about. So I my service was from the airport to a hotel, and from a hotel back. Seems simple and straight forward, and it was. We had a reservation, and I got to the airport, and found the counter in the rental center. They were staffed, no one else seemed to be.. weird.. and with a name and ID, I waited to be driven. About 15 minutes later, a smartly dressed gentleman found me and drove me right away. Okay, so that was great, my return trip meant me catching a ride at 3:30am. I was worried, look at these reviews of people and less than desirable times. Behold, at 3:25am, there was a driver outside. I didn't hesitate to stay in the hotel, no chance drivers enter a lobby, so I went out there, and I was on my way. I got to the airport, and on time. So I had a good experience, with drivers that were on-time and helpful. read more

First trip to South Africa to celebrate my birthday and Carey did not show up for my confirmed airport pick up. I received an email confirmation, along with a text message and still no one showed up. I called them when I arrived, gave them my confirmation number (listed within the email) and was told that no reservations was found. Certainly not the way that I wanted to start my vacation and I would not recommend using this service. read more

I use Carey Indiana on a regular basis at work to provide transportation to customers and employees. They're professional and provide us a corporate discount, and have great knowledge of our campus and the city. Their customer service is helpful if you have questions and suggests other companies locally if they're booked and unable to provide a car. I've only had this happen on two occasions; once when the request was at 4am, and the other when it was same day during rush hour. They have town cars, limos and buses to accommodate any size group. read more

First encounter with Carie in a few years. The call inquiry about pricing for a Limo ride to the airport was awful. Carie no longer provides Limo's (they contract it out to another vendor - and I had to get a call back if they're was even one available. Unbelievable - Carrie has not stretch limo's in their fleet!! Also while waiting on the phone, I scrolled through the reviews - each of them date back to 2010 - 2012. Nothing current. Not good. Cost of SUV (vs a limo ride to airport) was at least twice the going rate for their competitors. Just an FYI read more

I love it when I have to travel for work, I love it even more when the car service I use makes sure to have pro-life talk radio on when I get in the car. Sure, the driver *eventually* turned it off but not until every passenger in the car gave each other weird looks, like "are we really listening to this right now"? Then he just switched the radio off. Like, y'all are listening to my antiquated, misogynistic, white male views on female reproductive rights or nothing at all. Dude was a good driver though, and got us to the airport safely and on time. I should have asked him to stop by planned parenthood, if there are any left that is. read more

Carey was my car service of choice when I couldn't drive myself to the airport. You could get shared service for 40 dollars from Carmel and if no one else was going with you it was like a private car service. LOVED IT! Now! They changed to embarque and the wait time at the airport is RIDICULOUS!!!! I'm currently at the airport waiting for the driver and it's been 30 minutes. I should have just taken a taxi home... DO NOT USE THIS COMPANY ANYMORE!!! It's completely not worth it. read more

I visited Indianapolis for the first time for a work related convention/conference and read Matt K's initial review prior to arriving. I made my reservation in advance, and upon arrival, made my way over to the "ground transportation center" at the airport. I was very impressed by the Carey Indiana operation. The woman at their counter was very courteous, welcomed me to Indianapolis, and efficiently processed my reservation. She noted the fact that conference attendees got a $2 discount for the ride to the downtown hotels, and credited my credit card (since I had paid in advance). My limo driver was also friendly and efficient, and got me and my fellow riders all squared away and off we went. I was very happy with the service, the employees, and the very nice limo. I ended up using them on the return to the airport, and experienced the same results. The driver was early, very friendly and efficient, and got me there quickly and safely. Nothing like the airport shuttles I use in California, that's for sure! read more

This team saved the day. A cab ride from the airport to our hotel was $66. (!!!) The front desk clerk told us about Carey Limousines, and I called them to request my return ride - I requested a shared ride as I knew this would be less expensive (only $33!) It was fantastic. The reservations clerk was polite and helpful. The limo was on time, was spacious, and was clean! The driver was courteous and made my door-to-door experience a pleasure from start to finish. Wish Carey had a satellite office in DC! read more

I used them for a "share-a-ride" at the indy airport No one was at counter when I arrived. Had to call the reservation #. Grumpy dispatcher said I'd have to wait 20 min. 35 minutes later driver arrived. Since no one was there to give me a "numbered sheet" driver seemed confused & had to go inside and talk to someone. 5 min later we start our trip. When I made the reservation I was told I should be at my hotel with 45 - 60 minutes of arrival at the airport. I eventually arrived at my hotel over 130 minutes after I arrived at the check-in counter. A taxi would have completed the ride in less than 25- 30 minutes. Problems - A) Poorly set expectations by the reservations people, B) Not one personal along the way said "I'm sorry"., C) no-one at the airport to man the counter, D) driver drove the vehicle like it had two speeds - On & Off. Not fun. I'd recommend a different way to get from the airport to the hotel. read more

I recently booked a ride home from the airport with Embarque - a cost-effective car service with Carey. And what a horrible experience it is turning out to be. When booking the trip, they recommended I use Embarque because Carey no longer offers shared car services. So, I booked it and the ride and driver were great. However, the trouble started when I received the receipt. It should have been around ~$60 with tip based on the quote I was given. However, they charged me over $215 and said I was in the car with the driver for over 3 hours even though I live 30 minutes from the airport. So, I call their customer service department hoping they can fix it and reimburse me. However, their customer service rep stated they needed to "investigate" my claims and would be in touch in a week. So disappointing! I will be sticking with Uber from now on. read more

$17 to get me from the airport to downtown via a clean shuttle staffed with by a friendly driver...done! I booked a shuttle via phone just a day in advance, found the counter (by the rental cars) and made my way to the chairs to wait for my number to be called. I waited for about 20 minutes for the driver to arrive and shuffled my way to the shuttle with another passenger. Just minutes later I paid via card, hopped off the shuttle and onto my final hotel destination. It's definitely a great value and staffed by friendly, informative folks! read more

Carey provided a no nonsense shuttle for our wedding guests. We were worried about timeliness and if they would get lost or anything because we heard horror stories from other friends' weddings. Well, no problem with Carey. They were easy to book as well. We called a few months in advance and were able to reserve a few of their shuttle vans (~23 seats). We could cancel anytime up to about 48 hours, I think, which was nice in case we didn't get the RSVPs we expected. We were able to coordinate routes to bring the wedding party to the church, then have the shuttles return to the hotel to bring guests to church, then take everyone to the reception. There was no mileage restriction; you pay by the hour. Cost a little bit but made our guests experience smooth and hassle-free. Highly recommend. read more

I am rating the Shared Ride Airport Connection service. I was very impressed with this service. I called them while in the Denver airport (2.5 hour flight away) and arranged a ride share from the airport to the Castleton suburb. They have 24 hour service in the Airport. When I arrived at IND at 0300 hours, I proceeded to the pick-up area, checked in with the operator, and waited no more than 15 minutes before the driver lead me to the vehicle. I shared a limousine, equipped with free bottled water, with 2 other people. The ride cost about $33, tip not included. Professional drivers, perfect price, and style, this company has it all. read more

My car service of choice when in Indy, and I'm there several times a year. These guys are always professional, on time and affordable. Love! read more

I have used this service many times to and from the Indianapolis airport and it was easy and worked well. Now that Is not the case. They changed systems or something in September and now it is a miserable experience. Waiting on hold, changes to programs and people that don't seem willing to help. It went from one of my favorite services to use (even last minute) to a service I will likely never use again. read more

I've used this magic three times in the past three weeks, including a pick up at the airport, and it's $17 every time and it's the best damn thing to happen to transportation in Indy. Joyyyyyyyyyyyyyyyy ride, e'ery time. read more

This outfit is top notch in service and customer care!! I recently traveled to Indianapolis on Christmas day. The weather was warmer than usual and I took off my Burberry scarf and put in my purse. I discovered a week later that my scarf was missing and after searching everywhere, I discovered that I had left the scarf in my limo. After frantically calling Carey/Embarque, I was told that they had the scarf and I could pickup or they would mail to me. Turns out, I used them again to return to the airport the next week. I called them and asked if they could give the scarf to my new driver and have them bring to me. Sure enough, he presented me with my scarf and I presented him with a big hug! Great job team! Dispatch was awesome and stayed on top of things!! So happy!! read more

Poor service and poor business etiquette. Managers refuse to call me back to resolve and issue. They were not on time to pick my friend up and she had to take a taxi. Keep trying to tell me they were there on time when clearly there was no one to be found. Still charged my card and will not call me back. What a joke company. And to think I was gonna use them a few days later again. Hah! read more

Had a great experience with these guys last night! Richard was punctual and courteous when I flew into Indy for a conference. Clean car. Pleasant conversations and I learned some home improvement tips! Very much recommend. I had the premium service with a Towncar. Can't wait to use them when I fly back to Colorado on Sunday. read more

I used Embarque which was part of Carey. I just got back from a long return trip from Asia. I was exhausted. The driver was no where to be found. There was no one at the Carey/Embarque kiosk to assist. Called help line. They said to wait at Enterprise car rental booth. I waited 20-25 minutes. Finally driver shows up. No apologies for being late. Then driver didn't pay attention to how many bags I had. And I had to ask him to not forget one. Then the driver didn't know the way. I had to correct him twice. The car had more than 300,000 miles on it. Which is also a bit worrisome. If the driver is 20-25 minutes late and if the driver doesn't know the way. Then why am I using a limo service where we had an advance reservation???? I will use a friend or taxi or Uber in future I will never use Embarque again. Never never never. read more

Waited in Marriott lobby 2 hours. They were supposed to be there to pick me up at 1:30. I was told to wait in lobby and driver would come in. Apparently when the driver finally showed up, he/she never came in. They waited by a tinted door with an obstructed view but failed to enter the lobby as stated by your representative. Of course I never saw the driver and begging getting antsy due to my upcoming flight. I eded up taking a taxi to the airport and wasting money. I never leave reviews, but this was ridiculous. The phone agent was terrible as well. read more

I used this shuttle to get from the airport to the Courtyard downtown. I was happy with the reservation process and the price! The car that drove me was a very nice Lincoln towncar. It was a much more pleasant drive than a taxi would've been, and probably cheaper. The car didn't leave until 30 min after my reservation time so that would be my only complaint. But overall a good deal! read more

Usually these folks are good. Today's reservation call was a complete miss, however. Why the agents don't just ask up front if you've used them before is beyond me. Lack of that question causes extra work. There was a lot of bad attitude involved with the call, also. I got accused of telling her the flight was tomorrow when in fact I am enroute now. And she had no access to flight schedules? My money is going to Yellow Cab, at least tonight. read more

I don't recommend Embarque. Carey was the service of choice for years for trips to flights at Indianapolis International, but now under Embarque, I've experienced an oversharing driver who bragged of his prowess with women, drivers not at the meeting spot indicated on a text or email, a completely silent ride with a driver who seemed to be angry, and unpleasant interaction with the call service representative at Embarque's 866 number. Poor business practices and inconsistent to poor service. read more

I can count on reliable service from Carey limo services. The rates are reasonable and I was always picked up promptly. The cars are clean and drivers are professional. Recently, lightning struck the ground at the Indianapolis airport and as a result the baggage handlers were not allowed to remove baggage from incoming airplanes. I was worried that the limo service would either leave me at the airport or charge extra since it was over a 2 hour wait until the baggage was released. To my surprise the limo driver waited and there was no extra charge. I will be using this service in the future for all my travels needs. read more

Our softball team used them for a party. The driver seemed unfamiliar with the city although he was very nice. The coach got a flat tire. However, the worse part was when we were on I-65 northbound near downtown. The driver was in the far left lane and (almost) missed the exit. He quickly slowed down and moved right through three lanes of traffic. This was a very unsafe maneuver and we almost got hit by other vehicles. read more

What an incredibly high-quality shuttle service. Making reservations was easy. Driver was timely and courteous. Pricing was reasonable and as described. Car was impeccably clean, with water and mints waiting. Can you please set up shop in my home town? read more

Do not use unless you have plenty of extra time in your schedule. The first time I used them- wonderful. The last two times, drivers have been very late and cars overly crowded for the size. This particular ride, though I was assured the driver would be here in 5 minutes, I waited a half an hour, he missed my exit, and rather than simply turn around, drove PAST my hotel for an additional 25 min to drop the next person off. Thus adding a round trip of an extra 50 min to my day. I missed a business meeting because of this. Lesson learned- next time I'll pay the extra $20 and take a cab- they're ready and waiting, efficient, and direct. read more

Absolutely professional and timely. The reservation process was smooth and the phone operators are respectful and prompt. This is clearly a service with a lot of experience. The ride from Indianapolis to Lafayette was expensive, since it's over 60 miles away, but overall reasonable, and it beats having to drive a rental or wait for hours for a taxi. The car (a private sedan) was extremely roomy and comfortable, as is expected of a business car. There were no refreshments, but the driver asked if I wanted to stop anywhere for food or any other necessities, which was thoughtful. The driver himself (Randy) was welcoming, practical, and very polite. He carried my bags and asked if I wanted to rest in the car since I'd had three long flights and it was midnight. I said so and he didn't bother me for the whole trip, though I am sure he would have made excellent conversation if I had wanted to talk. At home he brought my bags upstairs to the door. I warmly recommend this service. They are professionals and make you feel safe, unlike taxi companies. It's not cheap, but you know where the extra money went. Will use again. read more

This is the BEST way to get to and from the airport. 25% CHEAPER than a cap (after tip). Great service! LOVE it!

Polite, fast and they answer the phone at almost midnight. He even had us wait inside and came in and got us

Been waiting 30 minutes to receive their service from the airport. They had my flight info and I called when I arrived...still no limo. Take a cab or a legit service. not carey read more

Have used the shared-ride service for 3+ years for my weekly roundtrip ride for work travel thru Indy airport. Yes, there is often a wait for the driver after the flight arrives, but the professionalism, courtesy, cleanliness, reasonable cost, and safety makes up for the wait. Driving black ice when sleepy after a midnite arrival is not my idea of a fun drive home, so I'm very happy to have found Carey. Ellen R. read more

My driver, Gary, was prompt and very friendly. The vehicle was a nice and clean SUV. I felt very comfortable and got to the airport with plenty of time. I found their online scheduling to be really convenient. You can even leave the tip online with your credit card. It was a great service that I will certainly use again! read more

Carey used to be a good car service. Now they will not run your credit card and give you a receipt so you have to chase them down and they have missed giving me my receipt, so it puts the owness on you to follow up with them for a basic receipt. Seems like it's pretty standard for countless business travelers to want to get a car, run a credit card and walk away from the service with a receipt. Carey will not do this anymore. Sorry you will lose all of our corporate business. read more

Great company, very polite and on-time arrival and departure. Great trusted company for all your needs.