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    Astral Refrigeration

    4.5 (2 reviews)
    Open Open 24 hours

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    Burns & McBride Home Comfort

    Burns & McBride Home Comfort

    (39 reviews)

    This is our second year with Burns and McBride, and unfortunately, we are experiencing the same…read morescheduling issues as last year. We contacted them because our air conditioner is not working and we needed prompt service. Last year, a representative repeatedly postponed our appointment after a date and time had already been confirmed. While I understand that arrival windows can be flexible, I would expect the technician to show up on the agreed date at a minimum. Both my husband and I work outside the home and had to take time off for the appointment. When the rep did not show, and we called to follow up, we were told they needed to reschedule, forcing us to take additional days off. We thought that the rep was not good and continued our business with them. This year, the pattern has repeated. We scheduled an appointment, they confirmed a Saturday time slot, and we waited. The rep never showed. When we called, we were told Saturdays are for emergencies only, and our appointment had been moved to Monday without any notice. We waited again on Monday, only to be told it was postponed once more to the following day. What makes this even more frustrating is that neither the technician nor the company took the initiative to call and inform us of the cancellation or delay. Every single time, we are the ones who have to call to find out what is happening. That is not acceptable customer service. When someone takes time off work for a scheduled appointment, the least a company can do is pick up the phone. We have been patient, but this level of unreliability and lack of communication is unacceptable when we are without air conditioning and losing workdays waiting for a service that never arrives. Our house is just 7 yrs old now that i read the other review , i wonder if they have actually made efforts to fix the issue in the first place

    The worst company! I had a 30yr old. never a problem until burns and McBride did maintenance on it…read moreit never ran again bought a new heater from him for big mistake . The pump wasn't working first year. the third not working. They came out to service it for maintenance cost me $537.02 weeks later when it's 8° outside my heater broke again. Instead of calling them, which I should've never done. I called another company who told me the motor was installed incorrectly and could have started a fire. The pump was installed incorrectly and the screws to the heater were never screwed down. I'd never use them if anybody asked them I'd say goes as far away from him if you possibly can. I am a senior and handicapped. I'll never let him in my home again.

    Joseph Frederick & Sons - One Call. One Company. A Family Business You Can Trust.

    Joseph Frederick & Sons

    (11 reviews)

    TL;DR: they refused service to long-time clients because we had the audacity to ask for a measly…read more$200 off their HVAC bid. Clients of theirs for years, no complaints. When we needed a new HVAC, we got an estimate from Frederick that was $1000+ over the estimate from another long-time, reputable local company. But out of loyalty to Frederick, we politely asked if they would shave $200 off to come *slightly* closer to this other quote. We actually hate haggling, but had read that you're expected to, for new HVAC. Can't hurt, right? They responded. Had they just said, "No, that's not possible due to XYZ," we would have hired them and paid the full price. But instead the rep explained why it wasn't possible, and then, in a polite but insulted tone, *rescinded their bid*, essentially telling us they would not be doing the job either way. All over a request for $200 off a $7000 job. We were stunned. Needless to say, we haven't called them for anything since, and we're the kind of easy-going, non-complaining customers contractors usually like to have. We got our HVAC at the other place and it's running fine, a few years later. Owner, if you're reading this: I get that you're doing well enough that you don't need to accept anyone's attempt to haggle, and can charge a lot more than the competition. Good for you. I'm purposefully not giving you a 1 star because I don't believe in trying to hurt someone's business. But talk to your guys about not reacting in a personal way to long-time customers. The reaction we got was really uncalled for. Maybe the guy was having a bad day, but you have to leave that behind when you're interacting with a customer, especially an established one. He could have just said "No, we can't do that, but let me know if you want to proceed with us." We would have.

    Our original HVAC company said my Carrier furnace was broken. I called this company to get a second…read moreopinion and they agreed with the first company. Alexis, the very nice salesperson, gave me a quote on three systems, and helpful information to review. We chose Joseph Frederick & Sons because they are a certified Carrier provider and they only install Carrier systems. All of the HVAC professionals were friendly and explained the system well. The cleaned up after themselves.

    SK Heating and Air Conditioning

    SK Heating and Air Conditioning

    (188 reviews)

    SK came out and did a seasonal checkup on our AC. We're new to the home and area and found SK…read morethrough Yelp. They were on time, checked out the AC, added coolant and then took a quick peek at the furnace. They said both look good for the age (17 years) and should be good for a while. I had questions about rebates for heat pumps and he had answers about rebates, rough costs and advantages of the new heat pumps. He reiterated that we didn't need to change out our current equipment but if we feel it's important for environmental reasons there are good options. We'll definitely be using them going forward, and have a fall furnace checkup scheduled.

    since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

    Astral Refrigeration - hvac - Updated June 2026

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