I wish I read all the yelp before booking with this company. Ross the owner was very responsive so I felt good about it. The person that came to set up was nice and has good customer service skills but the pick up was horrible! The pick up experience was horrible. There were 2 people on driving the pick up truck - owner Ross and another person who got out of the vehicle first and started yelling at the kids inside the jumper GET OUT!!! GET OUT!!! Instead of approaching an adult , My son had to ask him if he was from the Jumper Company and informed him that he should not yell at the kids and that the kids don't know who he was and won't listen to him. First off no introduction and didn't even ask for me. I asked the second person that's when I found out he was the owner Ross where the set up person was. I told him that this is a poor customer service. He was not acknowledging my concerns and just continue packing the jumper There are other better customer service company with the same business out there. I wouldn't be booking another event and definitely don't recommend this company read more

Ross and the Astro Jump crew were super. It was my daughter's 5th birthday, and even though we were only having 3 preschool friends from our bubble over because of Covid, I decided last minute to go a bit extra since her party the year before had been cancelled. Two days before the party, I sent an email inquiry and Ross replied within minutes. We were able to schedule the Princess Jumper for the day/time we wanted at a very fair price. Communication over text was seamless and Ross had me send photos of where we wanted the jumper to double check everything would fit. Day-of, they were right on time and set-up within minutes. They wore masks and respected social distancing. The jumper was MASSIVE and the kids (and a few adults ;) had the best time ever. I would absolutely use them again! read more

Astro Jump Contra Costa - Party & Event Planning Near Me - Pacheco, California

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Incredible all around! Rented a bounce house from AstroJump for my son's birthday and it was top quality. Ross communicated wonderfully with us. Highly recommend - you really can't find a better vendor for your kiddos! read more

My 10 year old wanted a waterslide for his birthday party. Very happy with Astro Jump. Booking was easy, arrived on time to set up and take down. Slide was in excellent condition. The kids had hours of fun! read more

Astro Jump Contra Costa - Party & Event Planning Near Me - Pacheco, California

My savior! I called Astro jump in a panic mid morning on a Friday to reserve an obstacle course for my sons birthday the following day. The previous place had cancelled on me last minute with no other options for me. I called and the phone was answered on the 3rd or 4th ring. I was asked to send over what I had previously reserved at the other place and within 15 mins they had given me two comparable options to choose from! They completely saved the day at the absolute last minute and we're so professional and prompt! I will be using them from here on out and highly recommend them to everyone! read more

We couldn't be happier! In fact, this is our 3rd year using them for our annual summer block party. C U S T O M E R S E R V I C E The scheduling staff and set up crew have always been punctual and professional with ensuring everything goes off without a hitch. Calling and requesting a slide is easy, they always have had what we wanted available and they are punctual! Q U A L I T Y They maintain their equipment and it shows. They have pads they put in the bottom of the slash pool for smooth landing and their equipment is top notch. C O S T They are well within reason for the services and equipment they offer. Their pricing is competitive and fair! All in all.. we will continue to rent from Astro Jump each year! Give them a call.. you won't be sorry! read more

Astro Jump Contra Costa - Double water slide - Party & Event Planning Near Me - Pacheco, California

Needed to rent a jumper for a park in Alameda. Alameda Parks and Rec has a list of approved vendors that you have to pick from and Astro Jump was one of them. I had gone to a party last month where the delivery was at least 30 minutes late and the generator actually stopped working prematurely causing the whole thing to deflate. I really hope that parent got a discount. They did require a copy of a license and a bill- I think i covered my drivers license number when I faxed it back because i'm paranoid like that. Not sure if that's standard since this is the first time I've ever ordered a jumper. I ordered a month out and all the emails and calls were replied to. I mentioned I wanted it setup about 30 minutes before the start time and she said it's typically there 30 minutes to an hour early. Indeed they were punctual for both delivery and pickup. The generator looked new and the jumper looked to be in decent shape. The basic jumper runs 100 plus 75 for the generator. I'll probably save the $75 next time and do it at home so I don't need a generator. Ross and Mia run this location and apparently they cover Alameda although they are actually located in Pacheco. read more

Astro Jump Contra Costa - The Best Birthday yet according to my daughter!  Standard Jumper and generator ($175). - Party & Event Planning Near Me - Pacheco, California

Astro Jump Contra Costa delivered the Finding Nemo bounce house/water slide combo this past weekend and our experience was top notch. I highly recommend this company. Here's' our experience: 1. Our bounce house was delivered early, set up perfectly, and the crew was extremely professional and easy to work with. Take down was quick and simple. 2. The ordering and payment process was also quick and easy. 3. Constant communication the entire time. I never worried about if we were going to have mishaps with the bounce house. 4. We ordered a bounce house with connecting waterslide and it made our party! We haven't had that much fun in a long time! 5. Everything was clean, sanitized, workers wore masks when setting up as taking down. I felt very safe with Astro Jump CC. Please don't hesitate to choose Astro Jump Contra Costa. We will choose them every time. Outstanding service from start to finish. read more

Teenage daughter wanted a waterslide for her 17th birthday party. Astro Jump was very accommodating and responsive and the price was just right. These teenagers had so much fun plus some of the adults as well. The drop off and pick up of the slide went smoothly without any issues. read more

We had booked a monster waterslide for my daughters party. They arrived 1.5 hours early and were rude and rushed us back to our home while I was out picking up my daughters cake. Once we arrived home they were giving us a bunch of excuses not to set up. Once all was said and done we had him cancel. WHEN we booked they were well informed the area was dead grass. They passed on our business because they were lazy and did not want to clean up the slide from the area we had wanted it to go on. Very unprofessional don't use this awful company. Thankfully they didn't ruin my daughter's day. read more

We just rented a jumpy for my son's 2nd and 4th combined birthday party. The booking process was super easy and painless, the drop off of the jumpy was fast, easy and on time.. They just came and picked it up and they were gone in less then ten minutes. Awesome company and will definitely use them again! read more

The booking process was easy, we booked about 2 months prior the event. The day before they called to confirm the hours of the party, everything was good to go. They arrived 30 minutes late, which really wasn't the issue, but the 1st things the guy said to me was.. " do you have the $220?" No hello, hi, nothing. As if I was not going to pay... they set up in about 10 minutes and left. When they came to pick up the jumper, the same guy was rude, directing me to the get the kids off the jumper as if I should have already had them out even though they did not give me an exact time of when they would pick up. There was one small child putting his shoe on, sitting on the entrance slide of the jumper and the guy snarked at me to move him to the grass. Other party guests also commented on his attitude. He seemed very rude, 3 stars because they did the job but could improve on the customer service aspect. read more

Wonderful experience with this company every time. I've used them 4-5 times and have been completely satisfied every time. It is very affordable and they have a wide selection. The people that deliver are always very pleasant and you get the jumpy well before and after your event. Will definitely use again and again!! read more

We were looking for a Water slide for a Bday party. We called them and they got back to us swiftly. Originally the one we wanted was out of stock, but it became available. The people were Friendly over the phone, and in person. They dropped the Slide 2 hours early, and picked it up on time. I wanted to say that they delivered the Slide as promised and no hiccups. Thanks Astro for coming through. We even had people stop by and inquire about the Company because the Darn Slide took up most of the lawn and could be seen miles away. read more

Astro Jump Contra Costa - Party & Event Planning Near Me - Pacheco, California

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My neighbor wrote a check when she rented from the company, but I was told I had to give cash. My husband with his bad back had to help the friendly staff member because his partner quit for the day. I felt sorry for my husband so we both had to help the staff member and hurt our backs. When asked if we could get a discount for the inconvenience "the boss" didn't answer the staff members call, that dropped off the slide. The staff who delivered was friendly and kids had fun on slide, but the entire experience was not the best. read more

Worked with Astro Jump Contra Costa to deliver fun to kids at Alameda County Supervisor Richard Valle's Science in the Park. Astro Jump CC was soo easy to work with and delivered exactly what we needed. Their selection of bounce houses was huge they have a bunch of stuff to choose from! We ordered about 7 items and the staff was very helpful through the entire process. Well definitely always do business with Astro Jump Contra Costa and ask for Mia because she is on it. read more

Astro Jump Contra Costa - Party & Event Planning Near Me - Pacheco, California

Don't like this company, Don't waste your time here, I sent email requesting this item, you have to wait 2 to 3 days for response after your conversation complete with multiple emails few days later they tell you they are not available read more

We rented a small jumpy house for my sons 3rd birthday party at the park. They asked for an hour window to deliver. I got there at 8:50am, they were supposed to be there between 9am and 10am, the guy was already there sitting in his truck. So the jumpy was blown up an hour before the party but at least it was on time and prompt. The staff has been so friendly and informative. They guy was supposed to come at 1pm to tear it down. He even came 15 minutes early and waited (while the adults had a turn to jump!) he was so kind and patient. I would totally recommend Astro jump and use them again in the future. read more

Extremely rude. During pickup really bad attitude. If they do not work well with kids they are in the wrong business. Do not rent from them unless you want to be side eyed during pickup. Never again! read more

Have been renting from Ross at Astro Jump Contra Costa for about 7 years. Not one complaint. We do an annual back to school fair. So have about three jumpers they always deliver on time and pick up on time. I have had bad experience with another company not picking up until next day but not Astro jump they are on time. Even if I call last minute they always have something good available for us. We appreciate being able to rent from a reliable company who goes out their way to make your event successful. The pricing is definitely right. Staff Mia is very helpful. I will continue to use this business, why mess up a good thing when things are great. You guys are truly appreciated for the hard work and enjoyment that you allow the children to have. Much success. read more

I contacted Astro Jump last week for two birthday parties which were on different days. I was provided with excellent friendly service from booking to delivery to removal of all the equipment. I couldn't recommend them enough. I was very pleased with Astro Jump, their pricing was very reasonable compared to other Party rental places I called. I highly recommend Astro Jump of Contra Costa and I will definitely use them again. AWESOME!! read more

I highly recommend Astro Jump Contra Costa. I rented a jumper last minute (4 days before) for a party over the weekend and was extremely pleased with the service and quality we received. They were quick to respond, helpful and knowledgeable. The Staff is friendly and professional. They were there when they said they would be to set up and take down. The jumper looked like new and it was strong and sturdy. What else can you ask for? I will definitely rent from them again and perhaps take advantage of their package deals! Thanks Ross and Mia! read more

Astro Jump brought us a bouncy house for our son's 10th birthday last week it. We had to change the location the night before and I left them a message and they called back almost immediately to confirm the new location. They arrived just when they said they would both for drop off and pick up, and were super patient about me getting my forms back to them at the last minute. I will remember this company and use them for the next time. read more

Just rented from Astro Jump for the second year running, and have found the office makes a real effort to work with its customers to get them the items they want on the schedule they need. The delivery person also made a huge effort to get the very large inflatable in the place I wanted it set up, despite challenging logistics. I highly recommend this company. read more

Astro Events of Contra Costa was really great for us. They were extremely helpful when it came to determining what size jumpy house would fit in our space. We were able to fit exactly what we wanted, a 20' x 20' 4-in-1 jumpy house with slide in our driveway. They answered all my questions, were punctual, and Bart did a great job with the setup and takedown. Our kids loved the jumpy house and we had a successful birthday party. I would totally use them again! read more

We were looking for a jump house for our twin's 1st birthday party. There were many other companies but Astro Jump had the best selection. I communicated my jump house selection all thru email and Ross & Mia responded very quickly in a timely manner and was very thorough in answering all my questions. The driver delivered and setup right on time before our party began and was very professional and easy going. And he came back at the exact specified time to pack it up. I'll be sure to use this company again in the future for our parties. read more

This is the second time I've used Astro Jump in 3 years for my daughter's birthday party. They are truly fantastic. Their prices are great, their service is great (they follow up a few days before the party, have an extremely reasonable cancellation policy, are on time with delivery and very courteous) and their whole process couldn't be easier. Saw some of the negative reviews, and completely disagree. I don't have a single complaint about this company and would absolutely use them again and recommend them to others. Thanks for making my child's party that much better! read more

I called Astro Jump 3 days ago to inquire about their bounce houses. I spoke to a lady named Mia. She was sooo rude & yelled at me when i asked her to repeat her question to me. I told her I'll call back some other time hoping to speak to somebody else who has manners. read more

Great customer service. Prompt . I wouldn't use any one else for our "bouncy" fun!

I had a great experience with Astro Jump. They delivered on time and pick up first thing in the morning. The price was right. It added so much more fun to the party. I would and will recommend them to friends and family. I of course would use them again. read more

I rented a big blow up water slide for my daughter's birthday party and it was a huge hit! Astro Jump was very responsive and helpful in all aspects of the rental which made things run smoothly. read more

We used Astro Jump of Contra Costa for son's first birthday party and we're very happy with the results. We also rented the Margarita/ Slush Machine and were given very clear directions and yummy recipes. When they first set up they had forgotten something and I called them they showed up about 20 minutes and fixed the problem immediately. I was very happy with them and would most definitely use their services again. My son's party was a success both with the children and adults. read more

The staff at Astro Jump was very helpful and friendly. They took time to answer a lot of questions, and gave me good info on deciding between products. They were on time and flexible about making changes, and they were dependable about sending confirmation emails, etc. We used them for our church event and were very pleased, and will use their services again. read more

Astro jump is a company which our non-profit organization has used for years but no more. Even though they have us doumented as having used them numerous times throughout the years, they gave us so many problems this time that we found another company which after phoning them for the first time, treated me with respect and didn't expect an arm and a leg in return. Astro jump first said that because it was at the Pleasanton Fairgrounds rather than at our home that we would need to a: inform the park that we are taking a jumper, b: be responsible for a slew of "in the occurrance of" events, c: must not only prepay but that payment must be received no later than 3 days in advance or it will be cancelled and that personal checks are only accecpted one week in advance. 'NO EXCEPTIONS!!!!!', yes with 5 exclamation points, d: must send a copy of your drivers license, PGE bill or photo ID with address, e: must sign and return a copy of this contract. I stated that we have used them for years and we have always paid when it was dropped off, never having any issues but was told that they dont do it this was any longer. Fine. So they email me the forms, which prints out on two pages, the first with the Party Park Requirements and the second page where you are to sign and date. So I sign it, copy my husbands drivers licence and even send them the flyer for our event which has complete info on it from date, to location, time, name of the organization and more and take it to the post office because she insisted that it would take a week to get it, (not true, even though I told her it wouldn't take any more than two days, which it did) After doing all this, he then gets a call telling him that not all the forms were submitted! What?! So I call to find out what was missing to which I'm told that the first page wasn't included! This was the page that gave me the rules and the second page was to be signed, which I sent. She said we don't know what you are signing since it wasn't included in the envelope. Seriously, what would be the point of sending the printed sheet of rules as it is not attached. It would have been the same if they printed it themselves since its just a printed sheet of rules.He assured her that we will resign it in front of them when it is delivered but they refused that option. This company has not only lost it's personal touch with it's customers but isn't willing to work with them in any way. So I whip out the yellow pages and contact another company which I have never dealt with and know nothing of and got the most gracious lady assisting me and asking me for NOTHING! No signed forms, no prepay, no drivers licence, nothing. Just my name and number and location of event and that all need be is to be paid when the jumper is dropped off. Come to find that they have the highest rating from jumper rentals in our area and I am not in the least bit surprised. This company is called Best Bounce and they are! read more

I am the owner of studio 12, a dance and martial arts space in Berkeley, a strictly shoes of space. it was rented for a children's birthday. Astro jump arrived way before time to set up and refused to set the rented equipment up because they had to take there shoes of... they where well informed by there customer that our space is a shoe off space.... it seams very unfair and dishonest to agree to a request of the costumer to real them in, but refuse to comply on arrival. .. also the gentlemen setting up was extremely unfriendly when i informed him on arrival. even though i was willing to open the space ahead of time ... do not use them they are dishonest. - i would recommend to my costumer who rented from them to ask there money back because the equipment will not be able to be used as planed since it ended up in the hallway .... they completely abandoned the costumers and left the equipment un-inflated, and not set up outside. - an expeptional example of bad costumer service, and unfriendliness read more

i am going bounce house bananas with all my kids we looked on their website and they had a verity of jumper/slides/rock climbs i tell you it was like i was my kids age i couldn't wait to rent. when i called Mia took my call and was very professional we cant wait to get another jumper and maybe i wont wait till its someones bday summer is around the corner and thats all we need to have an excuss to rent ( maybe i will rent a waterside ) till next time astrojump big fan read more