I just want everyone that is a new patient or has changed insurance to thoroughly research whether…read moreor not you will be covered by your insurance at WM. I had this sit happen to me. I changed offices and insurance and asked if my new insurance was accepted at this practice and I was told that it was. Well after 2 visits and $1000 out of pocket it turns out that it wasn't covered and I was out that money. I would never had continued going to the practice if it wasn't covered! I tried to get the office managers to understand my dissatisfaction with what has happened but they only listened to part of the story and never the part where I was told by their employee that my insurance was accepted at their office!! Obviously I would not go back and I am a former patient now and would not recommend!

This place don't take any Medicare or Medicaid. They lady was very rude I would not deal with a…read morebusiness that treats people like shit I'd stay away

I highly recommend.... professional, courteous, upbeat, on time and very skilled! This is a…read moreprofessional yet very welcoming atmosphere!

We came here on multiple recommendations and have been extremely happy with the organized…read morecommunication, easy appointments and care. Both Dr. Dusel and Dr. Hietanen were very detail oriented with their explanation of what our daughters ' recommended treatment plan would look like. Top notch front desk staff!!

From the owner: Looking for a trusted orthodontist in Orchard Park, New York? At Orthodontists Associates of…read moreWestern New York, we create healthy, beautiful smiles for children, teens, and adults. Our doctors, Dominic A. Colarusso Jr., Steven J. Hietanen, Andrew J. Dusel, Kevin Hanley, and Benjamin Hietanen, provide advanced orthodontic care using state-of-the-art technology and personalized treatment plans. From early treatment for kids to braces and clear aligners, our Dunkirk office delivers precise, comfortable, and effective care in a welcoming environment. Schedule your free consultation today and take the first step toward a confident new smile.

Update to original review posted on April 10, 2025 re: complimentary consultation…read more Previously, a review was left expressing concerns about a consultation fee. The office, particularly Dr. Tyska addressed the situation. Consultations are complimentary, and the fee was promptly refunded. Dr. Tyska and his assistant Kristen showed genuine concern and listened to feedback, demonstrating a commitment to patient care. The professionalism and dedication to resolving the issue were impressive. My daughter will soon be getting here braces with Dr. Tyska. This recent experience shows me that patient satisfaction is prioritized and that the office is committed to resolving issues.

So disappointed with this business. Buyer beware when it comes to "complimentary" consultation for…read moreorthodontics. The 2 stars is because we once had a great experience 5 years ago. But recently, I had such an unfortunate interchange with their office manager and staff. I called to book an appointment for my daughter to get a quote on another round of braces (she never wore her retainers and teeth shifted back). The front desk told me there would be a fee for return clients but not for new clients. That didn't make sense to me so I said no thank you. I already received a complimentary consultation elsewhere with a quote. And they did NOT charge me. The front desk told me she would have someone call me back. Sure. I got a call back and told the same thing. Ok. Then I proceeded to cancel my appointment. The office (wish I remembered her name), said she would ask the doctors and call me back (again). Days later I received a call and told there would be no fee. Great. My husband brought my daughter yesterday and sure enough, I am charged $85.00. Called and spoke to the office manager. She handled it very poorly, and kept explaining that they did a lot of "extra's" and that the $85 was actually a great deal. The thing is, I didn't ask for any extra's. I just wanted to know if I would be paying the same price for another round of braces and to see if I could get some kind of discount as a returning patient. This manager made a point to say that there was no record of my previous conservations and therefore, she would not do anything. I have worked for years in private practice - Manhattan - selling elective medical cosmetic procedures. I understand how this works. It is not about the money but about the practice keeping their word and honoring their commitment to the patient. I spoke to them 3x before our actual appointment and they still charged me. I am so disappointed with how they now run their business. Very sad indeed.

This review is for both Dr Laura Littman and Dr Brendan Fallon and their office staff at both the…read moreAmherst location and the Orchard Park location. First let me say that I have no fear of dentistry at all so you can read the review with that in mind and imagine how it would be for someone who does have these issues. Recently I had something ,other than my usual every six month cleaning year after year, occur and I needed it handled as soon as possible. I called my usual Amherst office and explained the situation to the office staff who were very nice and had me speak to Dr Laura Littman. Dr Littman was absolutely wonderful. She understood my concern and wanted to get me in the correct situation as soon as possible. She was so very helpful in getting me in to the Orchard Park office that day. When I arrived at the Orchard Park office their staff was so welcoming. Nikki ( assistant) and Dr Fallon never made me feel like I disrupted their schedule. Dr Fallon asked questions and listened to the answers. Asked if the angle of the chair was comfortable for me, generally was very conscious of me as a patient my comfort and any possible concerns. He resolved the issue and gave me all the information I needed. His chair side manner was above and beyond doctors in any science. The checkout staff was equally thoughtful and helpful topping off the whole experience with kindness. I can't express my thanks enough and how impressed I was by everyone from my first phone call to the Amherst office to checking out at the Orchard Park office, by everyone.

No words to describe the awesome care & staff Over 20 years…read moremy wife and I have received the best dental care ever!!!

DO NOT take your child here. My daughter got freaked out from the laughing gas and started to…read morepanic. The nurse laughed at her and told her to stop being dramatic. Then when my daughter went to remove the mask to stop the gas, the nurse grabbed her hands and held them into her lap so she couldn't move them. This was the most unprofessional thing I've seen in a very very long time. I will not go back and wouldn't recommend this place to anyone.

Coming from California I was a little skeptical about starting with a new dentist but I'm very…read morehappy that I found Kneib Dentistry. The office has a warm atmosphere and the customer service is great! As soon as you enter the doors of the office there is a coat rack and then as you enter the waiting area you are greeted by a mantle, sofa and chairs. There's a bowl of apples waiting for you and the tv is on. It feels like being at home. I really enjoy the technicians there especially Bree, she does a wonderful job making my teeth feel clean and healthy. Kneib Dentistry is above the learning curve as they use texting to confirm appointments and to send appointment reminders, I really wish more businesses would do this. All-in-all this is a great place to get your teeth taken care of.

This was the perfect choice for me. I have a lot of anxiety going to the dentist (probably why I…read morehaven't gone in 8years). From the moment I walked in, the whole team was welcoming and friendly. Short wait time and they took me right back. The doctor was informative and thoughtful. I originally went in for a problem but turned out to be nothing serious. I was so happy, I scheduled a follow up appointment. I will definitely go back.

A friend recommended this dental practice to me and it is exactly what I expected. They were able…read moreto get me into their office in a timely manner. Right from the start everyone was very friendly. All employees were smiling. I was just in for an evaluation because I was considering change to Embury for my dental care. They took X-rays and Dr. Embury went over every one of my challenging teeth and told me what to expect. One tooth has "gone through fillingville and is headed to crown town." He spent a lot of time with me and really got to know me. It was really just an evaluation so they did not do much to my teeth. But all the equipment seemed up to date, they played my favorite music and made me feel comfortable. This was the best dentist appointment I've ever had. I am very happy and please to say they are my new dentist.

Dr. Rand and her staff are a delight. Everyone there is so kind and helpful. I didn't start…read moreorthodontic treatment until my mid 20s and felt a little silly showing up with such awful teeth. They all took their time and explained my options to me. I ended up going through an Invisilign treatment and was very happy with the results. When I went for my appointments I never had to wait long, the office was very well run. I still go periodically for retainer adjustments and everyone is still friendly and helpful. Highly recommend!

So excited to start my journey to beautiful straight teeth. Came in for my consultation and to get…read moremy impressions and pan scan. Next appt. I'm getting spacers. Very professional office. Staff is super friendly. Building is clean, welcoming. They are up to date with current practices for their field. Diverse selection of music for everyone to enjoy. Accommodating when it comes to schedules. They have a sense of humor. I could go on and on.