One star because that's what you have to give…read more One star because we were in and out in 20 minutes. One star because we did what we came there to do. TWC/Spectrum is a necessary annoyance. Maybe if we had other viable options for cable and internet, it would force them to provide a better product and better service. We stopped in to return a modem/router, as I was canceling my service. I had received a bill charging me for unreturned equipment. They give you no time to actually make the return before charging you the $70 for it! Our last month on my account, we alback in their handsso had so many problems that they promised us a $20 rebate on our next bill. My final bill on my account should have been a $20 check from them to me. Not being charged $70. We think we have it figured out now. The equipment is back in their hands and I should receive a check for $17 (because when they tell you what kind of rebate they can offer you for constantly disrupting your service, they don't *actually* mean to refund you that FULL amount...) But anyway....I can't change the way the cable and internet game is played. This location gets three stars because my wait was short and what we needed done was accomplished.

The kind of Internet that makes you wish you still had NetZero. Spectrum has been horrendous and…read morevery unreliable. Constant outages with no explanation. Very poor infrastructure and untrained technicians. Looking to switch as soon as possible.

Terry's technician did a great job installing an OTA antenna on my 2 story house. He was able to…read moreuse existing mounts and cables. I now have 38 channels for free. Good communication before, during and after the job. I could not be happier with this small business's work!

We had Terry's install an antenna yesterday. Kevin did a fantastic job. He explained every option…read morebefore he did anything. He was fast and efficient. We could not be happier with the result. Thanks for a job well done and I will spread the word. Steven Bauer Austin In.

Its not often you find a company this bad. We contracted for Direct TV and internet at Sams club…read more You would get a 450 dollar Sams card, and both services for 100 per month for a 24 month contract. This seemed to be a great price. You were supposed to pay about 50 for installation for direct tv and They were to install it within a week. When the Direct TV installer showed you had to pay him 100 in cash for installing a pole for the antenna in the yard. The AT&T installer never showed and never called to advise they were not showing. They (AT&T) didn't show the second time and didn't show the third time and never called. Even though it was a great price I had to cancel the service because they could not or would not deliver the services. I was out time off from work for three days plus the deposits with no reason for this behavior. They were not even polite. Nick Thompson

Horrible - DirecTV technician told my next door neighbors that only place he could be the ugly dish…read morewas on my property line with neighbors (there are many other places the dish could have been placed in my neighbor's yard or roof). This dish has ruined my landscaping and lowered the value of my home. I can't believe DirecTV would be so inconsiderate.

Turned in equipment off of Towne Center off of Westport Rd and it was painless. Never had a problem…read morewith the service just the neighborhood switched to Mainstream.

If I could give them less than one star I would. Every holiday we conveniently have an outage that…read morelast all day their customer service is less than stellar cable thing is a rip off. You can't have TV or Internet unless you have one of these providers that give shitty service.

I just moved back to Lou, and can't believe how BAD! Spectrum internet service is! It goes out…read moreseveral times a day for hours at a time. Support is AI-based and ends up being useless-- always says to just reset modem/router. It's NOT NORMAL to have to reset several times a day! RUN!, don't walk away from Spectrum for internet service in Louisville!

14 walk-ins and 4 employees in the back room. I was smart enough to have a reservation. That left…read moreonly 3 employees on the floor. It's a shame because the store had only been open for 45 minutes! WHAT EVER HAPPENED TO CUSTOMER SERVICE? I didn't find it at this store . I felt sorry for the walk-ins. One actually walked out!

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

More shopping channels than anything else on basic. Upgraded to sports package and still not…read moregetting the games we want to watch. Had a technician scheduled today for 12-5 pm. Received an email that he/she wouldn't arrive until 8:30-9:15 PM. Who does that?!? He wouldn't even be able to see what needed done outside. Called Dish several times AND used the app chat. No one can give me an explanation. I asked for a bill credit since the tech never showed by 5 pm. Of course I was denied.

Well I haven't heard as many lies since I bought a used car. After 4mos of lies by one assistant…read morethere they finally got smart and let her go. So I kept the internet service the only good thing they have. Got tv service elsewhere. Buyer beware.

Our TV service cuts off regularly. Four handheld devices, two boxes, and many calls to service -…read moreSpectrum is the worst. Even their techs admit the system is not good.

If I could give Time Warner a MINUS 5 stars, I would!!!!! DO NOT ATTACH YOURSELF TO THEM FOR ANY…read moreAMOUNT OF SERVICE---YOU'LL BE SORRY!!!!! I and my mother have used Insight for the past 3 years and she has had their phone and cable longer than that. WHY did the service suddenly get to be the crappiest on earth when Time Warner took over the same equipment????? I am so-o tired of having the internet drop all the time, all night long, when there isn't a load on it. I have been using testmy.net to speed check everytime it is slow. It prints a graph of your averages. I email this to them many times a week. It drops and is off for long periods of time. I got tired of wasting my life on their stupid menus and hold, so I just send the proof to them. I encourage everyone to do that and maybe they will improve! The phone drops parts of words so you can't understand a conversation half the time, just like a lousy cell service. They even cut my 85 yr. old disabled mother's phone off for several days (her only lifeline if she fell out of her wheelchair). I was furious and called to find out why. The stupid phone dropped the call during the explanation and I had to call back and start over--not once, but twice! The supervisor I got the next call finally told me her bill was lacking $20 on the payment, even though she had faithfully sent the payment on time, always. Why? They upped her bill without telling her, she paid the same amount and "their computer applied the amount of payment to the cable part and cut off the phone"!!! Just like that, with no notice, cut off the only way an elderly woman could get help if she fell out of her wheelchair or broke something. That is the most asinine thing I ever heard of! They didn't send a notice of intent or that they had done such. Nothing, no grace period, no explanation. Idiots! I threatened a lawsuit over that one. Why would anyone leave the tv going and cut off the phone of a disabled person? She couldn't even call them to let them know her phone didn't work! I've told them repeatedly that there is not ONE single person has ever told me they like TWC. Everyone, w/o exception always groans and rolls their eyes when you mention TWC's name. Everyone hates their lousy service, everywhere. My mother's cable drops all the time, just like my internet. I told them as soon as I can find another provider, I'm done! Their technician came to my house and replaced my tower, only to have it work a couple of hours and then I was w/o internet and phone for an hour and a half at 1:30 at night! It certainly wasn't overloaded then! It honestly is WORSE than dial-up was 15-18 years ago way out in the country!

This is mainly a review of their install contractors. They suck. I was told I was serviceable and…read morethey show up saying I'm too far from the junction box, by 50 feet. Three days later a different contracting company shows up and installs everything without a problem. Neither contractor brought the equipment I asked for and I had to have 3 more visits to finally get set up. The Insight customer service is ok, but the phone tech support is lacking when it came to troubleshooting why I wasn't receiving certain channels on my TIVO. It ended up being their fault but it took a week for them to find the error, and another home visit.

As an IT Consultant I appreciate a solid, responsive Internet Service Provider…read more Iglou Internet Services is just that, reliable and responsive. I have used them for years for both my Internet and my clients' connectivity needs. If you have ever had an issue with internet and waited on hold, you know what I am speaking of. Or my favorite on-hold message, "if your internet is down, please visit our web site, at..." Iglou has real people, real technicians, you can reach by phone. I appreciate their service, they are local and have been around for over 30 years. I had a problem this week with a client, Iglou worked with me fast. Internet connectivity is a must-have for business today.

Installation scheduled & paid should be the end of the story, right? Nope…read more Well, their first appointment was 11 days out-which the rep told me AFTER I paid, so we waited without internet, phone, or television for almost 2 weeks after the move. Eh, we'll live. The tech showed up for the installation and said, "Whoopsie! We can't give service here! Call someone else!" And that was it. They refunded my money a week later, and we had to wait ANOTHER week for ANOTHER company to schedule ANOTHER installation. This company is a complete waste of time.