AT&T doesn't function very efficiently, at least not to help customers. My uncle who lived alone passed and it took us 6 months to get the court papers to get the legal authority to access his account and close it. AT&T was the only creditor who wouldn't close his phone and internet account online sending them the Death certificate and the legal court papers for administrative authority until I went to their brick & mortar store. And when I did, the manager was not available for over 45 mins so I waited and then when I returned, they said he's in another 45 min meeting. I ended up going to another store the next day where I was finally able to close his phone account after he looked at the docs but they wouldn't close his internet account! I was told that I need to go back onliine and have them close it! After the waste of over 4 hours to close the AT&T accounts, they would not provide me access to his account even with the court papers. In addition, they said there was "no process" to get reibursement to my uncle's account for the 6 months when he did not use either of his phones since he was deceased. Also he lived alone, so the internet was not used either.. but staffer said AT&T only way they refund accounts is when it was their mistake. I called my Uncle's credit card company, Capital One, and they gave me ALL his account info by phone simply by me providing his SS# and DOB. They also refund any interest payments accrued (although he didn't have any). The staff said that AT&T could have looked this up in 30 seconds as he did and see that the info I provided matches what is posted in public records available to everyone. AT&T 's practices are cruel and I will disconnect with them since we also have AT&T for internet. I suggest you try another company and ask AI who are the most customer friendly internet /phone companies that are reasonably priced and function well. read more

They will help set up with the most pleasant behavior. Once their service stops working, GL getting anyone to fix it. Youre on customer service for a while and no tech to help. The phone will cut off, and you'd have to start all over as though it was the first time you've called again. Theres no tracking numbers or follow ups. Technicians are scheduled but nobody shows up. If you call again, it's as though it never happened. There customer service is the worst I've dealt with in a long time. Dont get them. read more

If you enjoy talking to a "Meat-Interface" that has the empathy of a brick and the authority of a toaster, this is the place for you. I have been a **long-term customer** for years, but as of 2026, loyalty means absolutely nothing to this "Black Box" corporation. The "Service Bridge" Failure For those who don't know, a **"bridge"** is a short-term extension--a few extra days to pay your bill before they cut your digital lifeline. I requested a simple 48-hour window due to a temporary hardship. What I encountered instead was a complete **mechanical failure** of human logic and basic decency. The "Collections" Nightmare When I was transferred to the collections agent, the interaction went from frustrating to abusive. Even though I remained calm and was never irate, this agent: * **Constantly talked over me**, refusing to listen to the facts of the situation. * **Refused a supervisor escalation**, acting as if she were the final authority in the universe. * **Told me off** for "daring" to ask for someone above her. * **Hung up on me** mid-sentence once she realized she couldn't "smash" me into submission. Why this deserves 1 star: * **Over-Engineered Incompetence:** It's the "Bulldozer Paradox." They have massive infrastructure, but they can't dig a simple hole. The software is now the authority, and the agents have had their override keys stripped away. * **The Hammer/Glue Paradox:** AT&T only knows how to use a hammer. When you need a constructive solution (a bridge), they only offer a destructive one (suspension). * **The Corporate Alibi:** "The system won't let me" is the ultimate shield. It removes all moral agency from the staff, turning a global company into a machine that has no "exception handling" for human life. **The Reality:** AT&T is a joke. They value "uptime," but they couldn't care less about "access." They've replaced customer service with a straightjacket. **Avoid at all costs.** read more

I needed to send an photo of my license, so I could get on auto pay. I couldn't believe I half to do it, but I guess it's fine now that it's over. I guess it will take up to three, or four days now. I hope not mabe sooner. I think maybe sooner, but anyway it will be better. read more

AT&T - Mobile Phones Near Me

Title: 10 Years of Loyalty Rewarded with Bait-and-Switch Billing After a decade of being a loyal AT&T customer, I have never felt more cheated. We recently removed two lines to switch them to travel eSIMs. Before transferring, I explicitly asked AT&T customer service if my remaining lines would stay at our current $35.99 rate. They assured me they would. Instead, the moment the lines were removed, AT&T secretly jacked the price of the remaining lines up to $50.99 per month. They hid behind a claim that an "email was sent" rather than telling me the truth over the phone. They knew that if they were honest, I would have pulled all my lines out at once. To top it off, AT&T's predatory billing practices are completely one-sided: * No Prorated Credits: They refuse to refund you for the unused days of the month you already paid for upfront. * Retroactive Charges: They gladly recalculate your bill to charge you the higher rate for the loss of a line. When confronted, customer service simply "sympathizes" while doing absolutely nothing to fix it. This financial ambush is how AT&T rewards 10 years of loyalty. I am done being taken advantage of and have officially switched to Tello for all my lines. read more

Needed to make adjustments because of death of account holder on our family plan. Long wait after dialing customer service. The A I "agent" was unable to help me. Insulted. Asked to speak to a live representative. Told $5 will be added to my bill. Insulted . Hung up. Going to the store today even though I don't need this right now..... read more

AT&T is AWFUL. They do not care about you as a customer, and do not care about your business. I was a customer on fiber internet, and my whole family was on the phone plans. After my experience, we have cancelled everything and will never go back. They incorrectly charged me for 6 months of billing ($277 worth!). I reached out online, the chat, and called customer support. At first, they were very helpful and said I would get a refund. When I called back more than a month later to check on the refund, they transferred me 5 times, and when I got to the "head manager", she was extremely rude. She said they would not be sending me any refunds, and would not be helping me in any way. Shame on you, AT&T. read more

If you want to start AT&T service, it is so easy. But if you want to cancel, you get the run around; 4-6 hour waiting on the phone. So you choose the call back option. They never call you back. So you try online only to be routed back to the telephone number 800-288-2020. If customer service really mattered to AT&T, canceling service would be as easy as ordering new service. Unbelievable! It took two days. If you believe in the services you offer, you should not hold your customers Hostage. read more

Absolute disrespect and total mistreatment of a loyal customer, like me. I've been with your company for about 20 years and did not deserve such a treatment from your customer service. Terrible and disgusting experience provided by your representative. To give a bit of context, my dad's phone started to display "No SIM available" while he was on the road to a different state, as a truck driver. He was able to make a short phone calls on a SOS mode, and he asked me, his daughter, to help him with this issue because he needed his phone for delivery location, etc. I contacted Customer Support via a phone call. The waiting time was 50+ minutes! Then I decided to go online and use the Chat Now option. I got to a representative faster that way and we started (!) to resolve the problem... I was able to get the special codes from my father's phone, that were required for a representative to work on a sim-Card. I told a representative, that my father is a truck driver currently driving to his first delivery location, currently on the road, trying to read my messages on what to send me, where to call, etc. After providing these EID, IMEI, IMEI2, and MEID numbers, the representative assures me that he is working on fixing this issue and the next step is "to tell your father to activate the sim-Card". I keep on messaging my dad, calling my dad, but his phone was not responsive any more and none of my messages or phone calls were delivered. May dad previously mentioned that he could call us for a minute after he restarts the phone. But I waited for 2 hours, messaged him everywhere, on Viber, Instagram, Facebook... No response. What a shame, to tell your customer that you are going to fix the issue (install a new sim-Card) , knowing and being aware and told by me that my father is on the road at the moment, with no Wi-Fi, etc. travelling to a different state... The second that the representative installed a new Sim Card, my dad's phone stopped working completely and we lost all the tiny bit of connection we had before. What a shame! Working for ATT as a representative, you should have been trained to know that the second you install a new sim-Card, the phone will not work without activation! and that activation step NEEDS wifi, which is not an option when you are on the Road!!!! All I was told by two representatives, was that my dad needs to activate the sim card before he can use his phone again and they kept on telling me over and over to tell your dad to activate the sim-Card. But HOW CAN I TELL MY DAD TO ACTIVATE IT if you already reset his phone without telling me that I will lose ANY connection to him that very second??? he was solo driving and there is no one else to get a hold of him!!! What an idiotic response by a representative, who previously asked me to obtain EID, IMEI, IMEI2, and MEID numbers to work on my dad's phone , but were not able to activate that freaking sim-Card through your computer system, considering the fact, that you were speaking to a Primary Account Holder who got you a permission to work on my father's phone! I should have been WARNED that the second the new sim-Card will be installed, I WON'T BE ABLE to reach my dad at all. I could have tried my best to explain to my dad what to expect, what to do next, how to activate that sim-Card while his phone STILL WORKED SOMEHOW even for a minute on a SOS mode, before his phone went blank the second you were able to press a button on your screen to reset his sim-Card , but were not able to press another button to activate it!!!! I get it, even if there is absolutely no way for you to activate the new sim-Card, why the hell you did not mention that to me to not do it that way until the WIFI is found or my dad returns home from his trip????? we could leave the things as they were, but at least there will be some way of communication!!!!!! i should have been INFORMED about that and it is not me, who should know this stuff, it is YOU, who should have been trained to do things properly and to actually LISTEN to your customer needs!!!!! It is YOUR PRIMARY RESPONSIBILITY to know everything how the phone works, what happens to a phone if sim Card is replaced, and all the other details!!! YOU are being paid to do that, and what an idiotic "help" I received from your Customer Support. I pay YOU for your services, and it is YOUR responsibility to help me get that phone to work again, and inform me properly at the very least, what to expect if you do this or that!!! Terrible, multiplied by a million times!!! Shame on you, ATT!!!!!!!!! The amount of frustration I went through, is unspeakable, and I can only imagine what my dad went through. I lost any respect for you, AT&T.... So sad... read more

If I could I would give them a negative 1000%. Worst service ever. They are scammers and if you are in the Lake Elsinore area DO NOT USE THEM! The calls drop, you can't make phone calls until you drive to the neighboring city and if you try to change carriers they will lock your phones and keep charging you. They are f%%kn scammers. They had two towers down and never informed us as loyal customers and had the nerve to say that the towers wouldn't be working until for weeks. I have been trying to leave them since May and they will not unlock my device until i give them more money. They are a nightmare and I am trying to help anyone who doesn't want this type of problems! If you decide to use AT&T please keep an eye on your bill as they will double charge you. You will have hidden charges and if you call to discuss it they will not help you or refund you even if you have it in writing! Horrible service! read more

I am a Current Customer of AT&T My Service Will End On January 31 St 2026. So I was told by a AT&T Representative, But that can always change, Because They Are Not All Consistent with what they Say or Do or Promise?? They Constantly Changed My Billing Date, Even After we Set & Agreed Upon a Particular Date on Which I Received my Money and then When I Was Not able to meet their Newly Unexpected New Billing Date, that they Did Not Notified me they changed, They Penalized me and Placed My Account on Restricted Mode And Severely Hiked Up the Price a Couple of Times. A AT&T Representative told me over The Phone, that they Pretty Much Reserve The Right to Change The Billing Cycle As They Please???? When One Confronts a AT&T Representatives About Changing My Billing Date more than a Couple Of Times Another Strategy They Will Use, Is That They Will Vehemently Deny, that they Even Change It And Even go as Far as Saying, that There was No Record of Such Changes??? Complete Dishonesty and Denial?? I Cancelled my Service with Them Today 1/05/26 and They Are Going To Charge me for The Whole Month of January 2026, Even Though I am Not Going To be using their Home Internet For The Rest of January 2026??? The AT&T Technology is One of The Best There Is, But they Have A Very Dishonest Work Force and Management and they Treat Their Customers Horribly, They Pretty Are As Dishonest as They Can Be & Are Constantly Looking for Ways of How they can make More Money Off of you with Blatant Dishonest Ways. Wanted to Warn Others, So that they Don't Experience What I Have??? Thank you & Hacer a Great Day. read more

The worst company ever! Sweet-talking until you get in, and to get out, they kill you by asking for extra money! Desperate service! There is almost no signal in the cities! I really don't know who allowed them to operate this way. Legal crime! read more

I am a Current Customer of AT&T My Service Will End On January 31 St 2026. So I was told by a AT&T Representative, But that can always change, Because They Are Not All Consistent with what they Say or Do or Promise?? They Constantly Changed My Billing Date, Even After we Set & Agreed Upon a Particular Date on Which I Received my Money and then When I Was Not able to meet their Newly Unexpected New Billing Date, that they Did Not Notified me they changed, They Penalized me and Placed My Account on Restricted Mode And Severely Hiked Up the Price a Couple of Times. A AT&T Representative told me over The Phone, that they Pretty Much Reserve The Right to Change The Billing Cycle As They Please???? When One Confronts a AT&T Representatives About Changing My Billing Date more than a Couple Of Times Another Strategy They Will Use, Is That They Will Vehemently Deny, that they Even Change It And Even go as Far as Saying, that There was No Record of Such Changes??? Complete Dishonesty and Denial?? I Cancelled my Service with Them Today 1/05/26 and They Are Going To Charge me for The Whole Month of January 2026, Even Though I am Not Going To be using their Home Internet For The Rest of January 2026??? The AT&T Technology is One of The Best There Is, But they Have A Very Dishonest Work Force and Management and they Treat Their Customers Horribly, They Pretty Are As Dishonest as They Can Be & Are Constantly Looking for Ways of How they can make More Money Off of you with Blatant Dishonest Ways. Wanted to Warn Others, So that they Don't Experience What I Have??? Thank you & Have a Great Day. read more

For two years, I've had a business line with AT&T that has not worked. It's been the most unbearable situation. I've not been able to make any calls out or receive any calls. I recently within the last 20 days purchased a business cellular phone that I asked them not to send to my office. They sent it anyway, and I recently called in and they change my password and said I have to go into the office, the worst I've ever had in my life has been with AT&T. It continues to disappoint me in every aspect. I get transferred over and over on the phone for hours completely unacceptable. The worst service in the world I've paid for over a year without receiving in calls you will go broke dealing with AT&T they don't care after you are a customer I'm mentally out of my mind sick to my stomach of them the business is being run like Disneyland they have no management read more

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Customer service has gone into the toilet withAT&T!!!!! Im currently in the process trying to get a charge reverse or credit on my account so that I can get me service restored. Back in July I purchased a apple phone and watch, the next day I was so unsatisfied that I called Customer service and had RMA order drawn up and was sent a return tag. In August when I got my bill that watch was still in my bill. I had to have a ticket drawn up so they could figure out what happen. They found that the watch was in fact received on July 13. So here I sit with a balance of 500.00 dollars on my account and no service because of this back do amount. I speechless and so very disappointed because I have been with them for a long time.. you make the choice but be sure you do based on the experiences of others read more

Worst experience I've had with a telephone company. They keep sending emails of no discounts even after visiting an office and providing an ID. Since July till September they have not been able to verify my ID!? All government employees need to leave this company ASAP! read more

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I was with AT&T for over 30 years. Looking back, I have no idea why. I tolerated the occasional annoyance, assuming all carriers were equally bad, and chose to stick with the devil I knew. That was a mistake. The moment I finally had to contact AT&T for something important, it became crystal clear: this is a company with no integrity, no respect for its customers, and no interest in transparency. Their customer service is abysmal. Their billing practices are deceptive. Their website is intentionally misleading, especially when trying to remove a device from your plan -- a process designed to quietly keep charging you long after the device is off your account. They won't offer you better rates or newer plans unless you find and demand them yourself. If you don't, they'll happily keep you overpaying for years. All of that, and I still had spotty coverage at both home and work. I finally switched to Verizon. While they're far from perfect, the difference is night and day. Their service, pricing, website, and overall transparency are light years ahead of AT&T. I only regret not leaving sooner. read more

I was forced to have an at&t account when I lived in Florida (only allowed service in that area. Which I understand why because if there were other allowed choices, AT&T would NOT be first choice. When I moved, I physically took the box back to AT&T before moving. They wouldn't accept their own box back it had to come in by mail. So I mailed it. And what do you know, they claimed they didnt get it and tried to charge 260 for their box they refused to accept in person. Now they keep hitting it on my credit multiple times as a different charge account so it looks like I have multiple 260 delinquent accounts. I have paid all my bills on time with them and they refuse to fix their issue. I hope they go bankrupt and every employee gets flees and their milk goes sour. read more

Reaching a customer representative is an extremely frustrating experience. When you do manage to get through, the representatives are often difficult to understand and consistently fail to resolve issues effectively. Both the website and mobile app are poorly designed and offer little to no practical value. The company frequently alters subscription and phone charges without notifying account holders, and their billing department is unable to accurately maintain the payment information customers have submitted. I regret changing my original carrier, and would not recommend ATT under the current management. read more

Really trying to love this company. Like the workers who come and help when stuff goes wrong. But here is the current situation. A workers left behind his equipment. I called three months back as it seemed expensive equipment. No response. I call today again to get it off my huge list of things to do. I am doing them a favor, I am kept on the phone for 30 minutes. I fell into a rage and hung up and unhooked my phone. Just wanted to return and do you guys the favor and I am hanging on as a do gooder and have to wait that long? It is pathetic. read more

Horrible horrible service ! Cannot speak to anyone. Get hung up on over and over and over. Chat won't connect you to anyone. Finally got a representative was placed on hold to wait and 45 minutes later; hung up on. My provider told me "good luck you will have to threaten them". AT&T communication lines are down in my backyard and I just want them back up ! Never had their service and after this NEVER WILL ! Glad I have the whole day off read more

AT&T - Communication Lines down - Mobile Phones Near Me

It's very upsetting to receive the new bill and realize that you get over charged month after month and every time you have to call to get the bill adjusted!! Unfortunately, I have two devices that still have 16 months to go in order to change to a new company. AT&T was good to me at one point but at this time, it's not the wireless company of my choice. AT&T must think I have two hours of my day to call every month, sometimes twice a month to get my bill clarified, adjusted, and corrected!! read more

Support is lousy and knowledgeable personnel doesn't exist!!!!!! would not recommend them as a carrier for cellular service.

Never call AT&T. I called to get internet service. I was told they could provide AT&T Air. I gave them every piece of information they asked for including my address, which was repeated to me numerous times. I placed the order. When the order detail arrived, the service address showed a Texas location. I'm in Indiana. I called AT&T immediately. They had to cancel the order and start over. I specifically asked if the delivery of the equipment woulf be canceled and the rep said yes. They searched again for internet service for me and I was told service was not provided at my location. I reiterated that my address was found the day before. Not this time. I explained that a neighbor in my complex has been using AT&T for 8 years. His apartment is about 50 yards away. Two others got AT&T internet in August. I kept being told no service was provided here. I asked why others have it. I was told that perhaps the internet system is full. WHAT? Now to top things off, they did not cancel the equipment delivery and it is arriving today. I called UPS and was told they couldn't contact a driver when a package is out for delivery. Now I'm stuck with returning it. Don't call AT&T. read more

AT&T is the absolute worst. I've had them for the past two years at my current office and am moving to a new location, where unfortunately they don't offer fiber service. I've tried calling to disconnect services 6 times already and keep getting looped back into their phone tree. Whenever I ask for an agent, whoever helps me directs me to someone else who has no clue how to disconnect services. When i found someone to email me they said they don't handle disconnects. I told them to have someone call me. No one has responded. I finally just moved out of my office and stopped the autopay. Guess I will keep the router, not sure what to do with it. read more

My phone service is fair...about the same as anyone else's. The FirstNet discount is pretty good. Now the bad...don't even try the internet air. It maybe decent in some areas but not in rural places. The WORST part is trying to connect...which is a pain in the butt and NOT a simple process for FirstNet members. The customer service barely speak English and trying to understand their banter with a loud party going on in the background was unprofessional and ridiculous. And if you're trying to return, it's still NOT simple. They don't give a label, which means that only certain shipping places have the ability to print a label and ship it back for you...which can be a nightmare if you don't live close to one of those "special" stores. They will not take it back at the ATT store!!! So, don't even try this unless you have a lot of extra time to waste! read more

I have had so many issues. Phone customer service is terrible. That being said after dealing with an issue for a month and being very distraught and frustrated and my whole family had to deal with it and they felt the same way, I went into the store in Edmond and KOLE was exceptional and finally got my issues straightened out. I want to sing his praises.!!! read more

Hopefully someone is reading the reviews, this is the worst company ever the salesman at att will tell you anything to get their commission, I asked what my total was going to be but he neglected to tell me the price with to phones included and it would take 3 years to pay it off. Then my daughter in-law went to get an up grade a year later and instead they took her iPhone 14 and said she would get a 1000.00 credit for the 16 pro max but gave her a new line instead now we're paying for 2 lines and they won't give her a credit and they have no idea where the phone is to at least get it back now she has to keep thr other phone for 2 more years and is out an iPhone 14 pro max. What a rip.off company , never again read more

I had two phone lines with AT&T thru May 2024 or so I thought. When I switched to Verizon in May 2024 they were supposed to cut off the AT&T line but didn't so that was on them. But I finally figured out that I was being billed for a phone that wasn't in use because I had AT&T Wi-Fi for about the same price so I didn't catch it for a while; so I called AT&T and was on the phone for two hours and they finally gave me a credit for six months for $401, so I think it's resolved. Then today I get an email from AT&T saying I immediately owe them the **final bill for $401** which is BS because it's supposed to be a credit!! So I try emailing them back and send it only to find out that they of course do not accept emails, so I can't respond to their bogus charge!! I am beyond livid about this. Their customer service is absolutely horrendous and I will never go back to them for phone service; ironically I've had AT&T Wi-Fi with no problem at all for several years. One of the technicians told me they're actually different companies. But AT&T phones absolutely suck!!!! Worst most predatory corporation ever. read more

I don't know what store the over the phone customer service reps work from they got the right one today. I placed a call to customer service because my internet was not connecting. I spoke to a gentleman named Ariel, I explained to him I went through the steps of troubleshooting my internet with the on line service, which could not fix the problem, it sent me a link, The link would not access because of possible threats. He said to me what's wrong you don't have enough data. I responded I have more than enough data. He hung up on me. I waited 5 minutes to see if he would call back thinking the call had dropped. No return call. I placed a second call and spoke with a young lady named Tayone who was very apologetic for her coworkers behavior and said she would transfer for me to tech support, because she wasn't able to help me. Tayone transferred me to a tech named Adam who had me to re troubleshoot the internet and it still didn't work. That's where things went left, I explained to Adam everything in my house workers off the internet and I needed someone to come out today. He goes on to tell me about another customer who lost service who works from home. That is not my problem, my problem is my service not working. He then says well what do I want him to do, I'm calling at the end of the day. He could give me an appointment between 12 & 4 tomorrow Aug. 31 between 12 & 4 I explained to him that will not work, he says ole well that's not his problem. I ask to be transferred to his supervisor Frank. I explained to Frank what had occurred with both Ariel and Frank , he assured me disciplinary action would be taken on both, and understood my frustration. After being on the phone with Frank for about 20 minutes he was able to get my internet back up and running. Thank you both Frank and Tayone for the great customer service. Ariel and Adam might need to go be retained in customer service. I'm giving Frank and Tayone 5 stars and Ariel and Adam 1 star. Which is why they are receiving a 3 star rating. read more

My land line went dead so i called AT&T. They recommended me to upgrade to "phone advance" so i agreed. They sent me the console to plug my phone in. I still could not receive calls and my alarm system was not hooked into it. I called customer service and they scheduled me for 3 appointments (10/7, 10/9 and 10/17) and they DID NOT SHOW UP FOR A SINGLE ONE!!!! It was such a joke by the third appointment. They were supposed to come today from 12-4 and it is 5:30 and no one showed up. THREE TIMES THIS HAPPENED!!! That is unacceptable. We are looking for ways to retain our home phone number and cancel our account with AT&T. read more

I am having the most difficult time switching from Verizon to ATT prepaid wireless. I'm currently without any phone service because ATT will not complete the transaction without an ID verification. I was told by a rep over the phone to email a photo of my ID to servicedesk@vesta.io and include a unique code in the subject line. The person that I spoke to had a very thick foreign accent so I'm wary of this type of request. I call two local ATT stores to verify if this is a legitimate request or some type of scam; the first store rep wasn't sure and another one said no. Why do I have to jump through hoops to pay a bill?! read more

AT&T - Pending transaction - Mobile Phones Near Me

Horrible customer service. The store tells me to call the mainline, and the mainline tells me to go back to the store!

I was trying to report a fraudulent account opening under my phone number and email address. 30 minutes spent arguing with really terrible AI chat bots. Never got to a human that could help me so I gave up. I dont even have an account with these guys - you would think they would want to know if they are being scammed, apparently not. read more

My home burned down in the Woolsey Fire 7 years ago. I rebuilt but now I have difficulty getting texts and some phone calls. I have complained to FCC and an AT&T executive contacted me and graciously sent me a free booster. Still some texts do not come in so my business cannot deal with some sites because nowadays you need to get a security code. We believe that AT&T did not replace all of the cell towers here but they claim the fact that my neighbors have awful service and everytime a car drives on our road it drops the phone is only because now the technology is so advanced. It's been 7 years since the Woolsey Fire here and still it is very difficult to do business when the phone service is so spotty and texts sometimes work and sometimes not. Some friends and businesses I deal with tell me they tried to call or text and nothing works to reach me. So I feel that we pay for service here but get only bare minimum service now. Guess once the area has burned down no cell or internet or cable business wants to restore their lines these days. So now I pity the Eton and Palisades victims who lost their homes and have the Mayor tell them all will be replaced and their lives will go back to normal. Its been 7 years here and no normal here!!!! . read more

WARNING: AT&T's Fraud Department is Useless - Beware of Unauthorized Charges For over five months, I've been battling AT&T to remove fraudulent charges from my account, and their customer service has been nothing short of a disaster. September 14, 2024: I received a text about a phone order I never placed. I called immediately, and AT&T assured me the order was canceled and that I wouldn't be charged. October & November: My bill increased instead of staying the same. After more than 20 calls and chats, multiple reps reassured me it would be adjusted. It never was. November 18: I filed a fraud claim with AT&T's Global Fraud Management team. They confirmed receipt--only to cancel my claim a month later with no explanation. December - February: Despite more calls and more promises, my bill skyrocketed to $286.77. AT&T still charged me for a fraudulent order they had already admitted should have been canceled. AT&T's fraud protection is a complete failure. They close cases without resolution, refuse to let customers speak directly with fraud specialists, and tell customer service agents there's "nothing they can do." When I asked about canceling my account, I was told I'd still be forced to pay for the fraudulent phone I never ordered. I've had to fight for months just to get my bill adjusted, and AT&T continues to make this as difficult as possible. If you have AT&T, check your bill carefully every month. If you spot unauthorized charges, don't count on AT&T to fix it. File complaints with the FCC and BBB immediately, and don't let them trap you with fraudulent charges. AT&T should be ashamed for treating loyal customers this way. read more

ATT has TERRIBLE customer service! I will NEVER use ATT again.. there is no way to contact ATT customer service except bots are available

We signed up with AT&T last year. The person signing us up lost half our contacts. He reversed my phone with my wife's. He supposedly set up our account for auto payment. After a month, auto payment failed. I tried to use the AT&T app to fix the auto payment, but it was unusable. I called AT&T to fix it over the phone. They charged me $5.00 to talk to a person. This person was some help, but our ability to understand each other was difficult. He/she did not speak English well. I was assured that now the bill would be automatically paid. This happened 2 months in a row. Finally, we went to another AT&T store (a corporate store). They tried to fix our account and did manage to fix my app. After taking an automatic payment in January 2026, the account stated the card i was using was no good and could not be used to pay an additional amount of money. Note, they kept the first amount. I called up to talk to a human to determine the problem. Again, we had trouble communicating. So my wife attempted to talk to this individual. Four hours and $5.00 later They said we would have to pay all future payments at the store. We went in to try to work things out, but even the corporate store could not fix our ability to pay automatically. I was given an AT&T fraud number to call to fix our account. Called it and they said wait 2 or 3 days and then i could setup my account! Not even remotely! Today, we went to the corporate AT&T to pay our bill and give AT&T one last chance to fix our account! They couldn't so we paid off our phones and are no longer with AT&T! We went with a company that has real people in the USA!​ read more

I love Target, but I cannot believe they allow AT&T to sell services at their locations. I've always walked past outside representatives, politely declining their offers about internet, cell, or cable. But at Target, I got pulled in. I was frustrated with my current provider constantly raising rates, so I decided to see what AT&T could do. The salesperson was extremely nice and very skilled at their job but misled me on several key points. They promised I'd receive over $300 in Target gift cards for switching--I only got $50, followed by an "I'm sorry" after the contract was signed. With the holidays around the corner, that was disappointing but not a dealbreaker. I honestly thought it was an oversight. Looking back, I see now it was a Bold Face LIE! Then I got my first bill. I was told my bill would NOT raise. The salesperson assured me it would be cheaper than my current provider--it's actually $30 more per month. Customer service keeps telling me that I am wrong. They also promised there was no contract. While technically not a contract, the "free" phones we were given for switching are far from free. If I cancel before three years, I'll owe over $700 per phone. How is that not a contract? They claimed I'd get $20 off per month just for having a job--also false. I was placed on a plan that doesn't offer that benefit. They promised faster internet speeds, but it's slower than my previous service. I even had to purchase a Wi-Fi booster for upstairs, which I've never needed before. When I asked about this, the installer said it's "normal with AT&T." AT&T customer service does not care. I honestly feel like I've been taken advantage of, and I can't believe I fell for this so late in life. DO NOT GO AT&T. I promise I'm not a crazy person throwing a fit. I just wish someone cared enough to listen, but instead, they seem more concerned with making me feel trapped. I'm not trapped. For $1400, I can pay off the phones, walk away with two iPhones, and go anywhere I want. And that's exactly what I'm going to do--because this whole thing is crazy. I just don't like leaving companies. But I've had enough. Take my advice: NEVER talk to outside salespeople operating within a trusted and once-loved establishment. Companies like AT&T, and even Target (for allowing this in their stores), should hold their representatives accountable. This kind of deception could seriously hurt someone financially. DO NOT GO AT&T. read more

Update (8/4/25): I called customer service one more time and they were able to credit my account and apply the discounts that were promised to me in store. It took some effort, but it did eventually happen. (8/3/25) I feel lied to and swindled. I was quoted a price at the AT&T store, and my actual bill was 60% higher than what I was quoted. I have tried to rectify the billing error for multiple months but I am still being over-charged. I called and went in-person to the AT&T store 4 different times. The store was unable to change the bill. Customer service was unable to help me. I have friends who were also offered a discounted price for their AT&T account and received a similarly surprisingly high bill. Be aware of any promises made by AT&T regarding teacher discounts, military discounts, senior discounts, or auto pay discounts!!! I'm my experience, these discounts are not real. read more