I read alot of negative about this location after I left. I must say maybe I got lucky but I walked in no appointment and was helped by a staff member named Carlos Gonzales. Carlos was very helpful spent almost an hour and a half with me figuring out my problem. I was not looked down on as I usually am because I'm old school and am not very tech savvy. Carlos was very nice never got frustrated and was smiling ,, unusual nowadays with customer service!! So YOU ROCK CARLOS!! If you need help ask for Carlos !!! read more

Crazy, went for a simple service of trading a phone, and ended up finding out we got an extra line added to our plan without our knowledge? Is this a strategy for your commission as an employee?? Sounds like taking advantage of people who go in trying to get in-person help and probably aren't tech savvy. a disappointment. read more

one of the workers esmerelda messaging me on fb to make a sale and giving false info..after politely denying I get a unprofessional response. Not sure if she's new to sales or if she's in it for quick check but horrible customer service especially trying make sales on Facebook market place read more

no stars if possible... came here on 12/23/24..placed on online pick up order for an upgrade at 2:39 PM, no updates of it being ready and needed the phone before the holiday...called to get an updated around 5:40 and was placed on hold for 10 minutes..no check up. silent call, decided to go drive out there as well (i live in Fresno) i drove out and called again, gentleman answered and i let him know im waiting for my online order status to be updated...he forcefully said "all online orders are fulfilled..." did not try to even check first or consider...because mine was not fulfilled...even let him know well my order says other wise and asked if it was the correct store and i said yes. he said he was going to put me on hold and check..he didnt even ask for the order number or id and until i told him, idk if he took any information down and placed me on hold again... the drive from my home to the store was about 40 mins...no checkup, silent...i was driving in the dark and with no music...that sucked. i made it to the store before closing and was greeted after 10 mins, there was other people around which i understand its the holidays and the wait time could be longer than usual. I was still on hold and this call was over 45 mins log no one came back on the line to check up on me until i spoke to a person who walked by and let them know my situation...he went to the back and after a few minutes manager MOISES came out with my order like if nothing happened, ignoring my complaint and situation and did not really apologize (so all online orders werent fullfilled...)i told him eveything and how no one answered me still I AM STILL ON THE PHONE AND NO REP ANSWERED ME, he proceeded to tell me that they have to attend customers first....well i am a customer as well?? also said new employees are working and are a bit slow and still learning... who ever trained these people did a terrible job... got a scripted apology, no compensation while still being on hold...over an hour..left the store and was the store manager only to let me know that he answeredmy call and already assisted me and wanted to know if i had any questions...the audacity.. read more

AT&T - Mobile Phones Near Me - Madera, California

Jazmine A. Was awesome . A True Professional definitely doing business with her again ! Even all the staff seemed welcoming and professional! Thank you Jazmine A . Ooh shes pretty quick too. read more

AT&T - New Apple Watch - Mobile Phones Near Me - Madera, California

Had a 10 am appointment at this location. I walked in at 10:01 to find 2 agents busy and a manager standing around. During my 1+ hour there, I observed the manager wait around and not do much as the line kept getting longer and longer. I was seen about 10:15 and the person was helpful, didn't try to upsell me on anything but....she kept looking around and greeting other people who would walk in the door. It slowed down the whole process! The manager finally took a customer and she helped him with a genuine smile. I felt like this was less than desirable customer service, due to lack of "appropriate customer engagement" to meet my needs as a 28 year customer of ATT. I feel like I'm a long term customer who was given a lackluster service experience at this location. I prefer the one in Riverpark. My advice: Concentrate on the customer in front of you, ask if they have an appointment and, if they do, make the walk-in people wait. I planned ahead! Lack of planning on someone else's part is not to be built into my appointment time! read more

My family and I have been a customer with AT&T over 10 years. We decided to get separate accts. My son and I got our own acct. Out experience was horrible. We were mislead by the managers and treated as if we haven't spent the last 10 or so years given AT&T our money. Not only that, to add insult to injury the manager added My son's phone to the certified pre owned list so that he won't be able to trade in his phone. Just because we turned our phones back in. Not because of OUR WRONG doing but because THEIR customer service was so poor. I will NEVER go to that store again. They are liars and they are a poor representation of AT&T. I've NEVER experienced that type of treatment from AT&T. I don't know if it was because we are black or if it is because they are ignorant but I'm pretty sure. No one black has anything good to say about that store. Poor, poor customer service. read more

I came in originally for simple upgrades on our family's account. I was then convinced into adding a phone line and switching over to a business account by one of the representatives which seemed like a good idea since I do own my own business.. MISTAKE. Problems arise and they weren't able to switch over all lines to the new account. I understand problems may occur but my problem here was the lack of professionalism from the store manger. I was going in and sitting there for hours at a time with nothing being resolved. She said I could go home and they'd handle everything behind the scenes.. Id repeatedly check in for updates with no response or replies. Please don't waste your time at the location. I'm never one to leave bad reviews but this experience has been a nightmare. read more

When in today to see about getting a speed upgrade to my internet. Not only were they able to do it, it's only costing $10 more a month. Fast and friendly staff at this location. We were in and out within 15 minutes. I'll add more to this review after they come on next week to install the new cable's/box. I'm very happy with the service we received today. Can't name just one staff member because they were all nice. read more

I went in there today had an awesome experience with my sale rep and the manger my sales reps name was Rosie or Rocio I believe she was awesome made me feel super comfortable and her manger was great as well thank you ladies appreciate both of you so much! read more

It's no wonder madera California suffers with business. Customer service like this hurts every single business. Go to the madera ATT store to get my wife a new phone and we were asked to wait outside. After a few minutes someone comes out and informs me that only one of us can be in the store after watching them all bunched up helping others in a group. If you don't want to work then stay home. The girl started laughing when we asked to see where it's posted on the store. My wife just said that's really dumb and we ended up getting it at the Shaw location. Terrible customer service don't go to the store. read more

Ricky there's an employee at the AT&T store I've been in there for the last six months trying to get my FaceTime and hotspot to work and everyone gave me the runaround today not only did he fix my FaceTime and hotspot he did it in record time and gave me the option to come in and upgrade from the 11 Pro Max to the 12 Pro Max if anyone deserves a raise it is Ricky the AT&T employee at the Madera location thank you so much Ricky read more

They will hustle you if they can, phone's are expensive and not even that great. They require account passwords and numbers just to switch lines they make it very difficult. If your phone breaks you have to wait 30 days to buy a new one or to upgrade it's annoying and inconvenient. read more

Staff that worked there is very dishonest. They took advantage of my mom by stating that her phone would be "free". When in fact it was not free. Now she is stuck in a contract for a $800 phone that she did not agree to. On top of that, they didn't give her a receipt for her phone or a copy of the contract she signed. A staffer also claimed to be a manager in which we found out later he was not! read more

Do not waste your time at the ATT Madera store. To say this location has horrible customer service would be an insult to the phrase "horrible customer service!" You would better off driving to another city as I did this week. The sales associate I interacted with at the Madera ATT store lacks common courtesy, a personality and any interest to explain anything about an upgrade or available features which would would prompt a positive review on Yelp! Drove to the Fresno ATT store, they took an interest with my new product questions, breakdown of service plans and overall monthly cost. By the way, they provided an IPhone 12, upgraded service plan option that is $50 per month cheaper than the Madera store quoted! The Fresno ATT store understands that the customer is most important person as far as the customer is concerned! read more

To the Madera AT&T Store. I'm very dissatisfied in the quality of employees. I go into purchase a iphone 7. They take my name get me on the board, and tell me where IPhone 7's are located. No IPhone 7's on display. The sign in person doesn't have a clue the difference between a personal account and a business account. I got the manager Giselle's attention. She confirms according to the list on the board I have two ahead of me. That's fine and understandable. But when it's me and the two ahead of being the only ones in the store. Why would they put more on the board and take them ahead of me??? I have had a business account with att for over 20 years. It's not AT&T it's this store. I will take my business back to the Fresno Store read more

The guy lies about how much he gives for my trade-in phones. We ask him to let me buy the new phone outright. he put it on a payment plan. When I went I the store he lied again saying was the start-up fee on my bill and was put on a payment plan. very disrespectful! very upset about being lied to as if I would never find out? read more

Just wanted internet and unlimited landline. Was quoted sixty something for both plus a $100. gift card. Installation would be $99. and it would be installed 3-3. Got a call 3-2 saying it would be installed on the 10th instead. Got an email saying my first bill would be over two-hundred dollars and $103. a month after that plus the landline service was listed as phone 200 which is 200 minutes and not unlimited (?) Was told they couldn't cancel it (in store) but would give me the sales persons phone number. But I'm here NOW!! Anyway it was too much of a run-around for me to save ten bucks so I'm sticking with my old carrier. The girl that helped me instore reassured me the sales person that helped me was one of their top people and he would straiten everything out. I just told her I don't trust him anymore and I will just keep the service I already have. According to her I would still have to speak to him to cancel and that he would be back in day-after-tomorrow. REALLY come back? NO! Called AT&T and got it all canceled. Thanks for NOTHING! BIG WASTE OF TIME. read more

Ever have the feeling of having a long day and all of the sudden your day gets longer because you have to wait for 45 minutes before your seen by a AT&T customer rep? The reps themselves seem pretty well and and very customer oriented. This is is why I felt a 3 star rating was on point, but the wait time sucks... AT&T could use more reps on the floor. Daniel M. read more

Avoid this location! I went in this week to upgrade my phone and change my plan. We discussed what I was looking for in terms of phone, data, and any discounts that were applicable. The employee that sat with me never once asked me about insurance protection and never showed me a bill (just verbally told me what my cost would be). My bad for not asking for a visual breakdown of my bill. Sure enough, two days later, I'm notified that I'm signed up for insurance that will cost me $11 a month. Called the store and they wouldn't even tell me the name of the person I was working with. read more

Went on 12/10/13 to pick up my tablet, Stephany assisted me, both were wonderful! Adrian was busy with another customer, but still took a minute to say hello. Stephany finalized the transaction, very pleasant and nice. Thanks! read more

Absolutely the worst customer service I've ever experienced. I've been contracted with at&t for years and I loathe having to go into the store. Every time I go in, I encounter the same issues. The employees have no idea what they are doing and make no effort to learn. They have no knowledge of the products or how the bill payment machine works. Even when it's not busy, customers are left to fend for themselves while the employees chat with each other. read more

This location has nice employees but their displays are always broken or have no power. Typically I just avoid this location because i like to see the device before buying it. Everything feels run down and cheap inside the store. Nobody really takes pride in how it looks. read more

Worst experience ever ! Went into store to see options for up grade 2 phones was helped by Andrew He told me one phone would be free if I signed up with cable and internet.. I'd have a free phone and lower rate on my cable n internet. So I said ok he immediately slapped on two screen savers on my new phones worth $45 dollars each without even telling price or if I wanted to purchase them there charged me $90 when could of got the way cheaper on my own.. and a couple of days later he texted me saying they had no cable/internet in my area so I was going to have to pay for my phone full price that I thought was going be Free.. A bunch of lies put me through a big mess cuz I had already called Comcast my current cable/internet to cancel and tell I was switching to AT&T read more

This place lacks customer service and knowledge. I recently lost my iPhone so went by to have a SIM card installed in another iPhone. It took 45 minutes for someone to help me. When someone did help me she did not know what to do. When I asked her to blacklist my phone she said she could not do it; called 611- customer service and had it done. After she installed SIM card and was ready to program she was unable to do so claiming the phone belonged to Verizon so it couldn't be done. Verizon no longer locks their phones. I went by the Fresno retail store and they programmed my phone with no problem. read more