I have been to this location three times in recent weeks to change my subscription, get new…read moreequipment and return old equipment. Each time I was met with little to no wait and friendly, professional service. Louie and Bruno were both exceptionally helpful.

I went to activate my phone as a new customer and one staff name Ismael walked to help me. He was…read morerude and incompetent. He said he can not help me unless I upgrade my phone. The most unprofessional person I've ever encountered. Eventually Antonio came to my help. I'm not going back there!

This review isn't about Xfinity stores it's about Xfinity cable/internet service. I joined Xfinity…read morein May 2021. Since then every month my bill has increased slowly. This past February 2026 it was $165, then my April bill arrives and it's $227! No explanation, no change in service, no upgrades just a giant jump in monthly service. I call Xfinity and spoke with Alex informing him I'm considering canceling my service unless my billing is adjusted lower. After his blah blah blah and round and round we go for 30 minutes he states he can lower it to $147.63 locked in for 5 years, including upping my WiFi speed to 1 GPS and no change in service. Cool, I agree and we part ways. Three hours later I flick on the TV to see I'm missing a bunch of channels. I call Xfinity and spoke with Yvette and after awhile she states I went from 125 channels down to 20-25 channels. Grrrr j aws tight moment. I ask to reinstate the 125 channels. She does and after 15 minutes said my monthly would be $220 and that's the best she could do. Ridiculous. And gave her an April 30th end of service. My money goes to streaming not to rip off Comcast/Xfinity.

I had a really frustrating experience at this Xfinity store today around 4 PM…read more I walked in and wasn't greeted at all. One employee (blue hair, name Jean) looked right at me more than once and didn't say anything. I stood there for about five minutes waiting, while other customers came in after me and were greeted and helped right away. I finally had to speak up and ask if anyone was going to help me, and all I got was a quick "oh sorry, how can we help you?" like it wasn't a big deal. The whole staff seemed completely out of it--low energy, not paying attention, and just not interested in helping customers. When I said I wanted to buy an Apple Watch and asked how long the wait would be, I was told it might take a while because everyone needed to take lunch. That shouldn't be the customer's problem. I wasn't expecting anything special--just basic customer service like being acknowledged and helped in a reasonable amount of time. Instead, I felt ignored and unwelcome. I ended up leaving without buying anything, and I definitely won't be coming back or recommending this location.

Went in there and was expecting a long wait. I was quickly helped by an agent named Jason. Jason…read moreanswered my questions and provided me info on my current equipment. I just want to thank him for the customer service he provided. More internal and external employees could learn from him!

Worst customer service I have ever received. A "worker" named Dulce could not identify why my bill…read morewas wrong, was extremely rude and refused to provide contact info for a manager and even claimed she was the manager. Avoid this location.

Jessie was our home tech. He was here during our last call also! Both times Jessie has been able to…read morefigure out what the issue is and has been able to fix it resolving the issue! Jessie is extremely thorough, customer and company oriented and is a very professional and timely individual! Jessie gave us the tech number of #3959 for his identifier number within the company! 10/10 on customer service today!

Made a appointment Tuesday hours 2-4pm. At 3:47 get a call my tech will be late do I want to wait I…read moresaid no. I left he should up at 4:27 my girlfriend answered she said I was not waiting. He could of gone in she is over 18 by 60 years. I just think he wanted to go home it is BS Fred Crumrine

Not a bad experience. I arrived 15 min before closing…read more I was addressed within 2 min of being there. When the young woman with the long dark hair was done with one customer they called me. It took no more than 7 min to be in and out. There were other people in the store as well. The only thing that I would change is I would have them have a check in counter and a display screen or something to account for the customers that walk in and have them taken care of in order. It would be a nightmare on a busy day to decipher who came first if someone isn't paying attention. Other than that. No issues.

Well 2 weeks ago I had a appointment to come to my house. Then yesterday someone came out to check…read moreinternet never did but got my Paramount Plus working after paying 2 weeks of not working. My tv is still pausing and stopping so back tomorrow. I feel sorry for manger because he is going to earn his pay this is BS Fred Crumrine

Dropped Xfinity after 5 years due to their shady business practices. Xfinity raises your monthly…read morerates w/o informing the customer. They do the same with internet speed which raises your monthly rates too. They bumped inet speed to 800 mbps from 300. There is no noticeable difference. They bumped up TV price w/o adding any improvements or channels. Some HD channels are not 1080p but are 720. In one month the monthly service went from $147 to $227! Called Xfinity for a lower price. Agent stated he could get me a promotional offer for $147.63 including 1 gbps speed. I asked if this was my original TV channels + the 1 gig for $147.63. He (Kyle) said yes. I turn on the TV 2 hrs later to find a ton of missing channels. Called Xfinity, the agent said I had 25 TV channels not 125. I asked reinstate everything to my original package. After a few minutes she stated everything was back to my original. Feeling suspicious I call 2 hrs later only to be told my inet speed was 1g with a bump in price. Cancelled all service in one week. Cleaned up the Xfinity cable mess behind the TV; no TV box, no cable internet box, and no cables for each box. Went to DirectV Streaming (dongle on TV) WiFi connected to MinterNet 5g WiFi gateway. All for under $130. Note: Not satellite, streaming as Direct is doing away the ugly dish. Everything comes thru the internet.

I received an email informing me the autopay didn't process, and so I logged into my bank account…read moreto see no recorded attempts of payments process. I logged into xfinity and clicked paynow, and the payment processed right away. After calling xfinity customer service and eventually asking for a supervisor: wait time over 2-hours. I'm still waiting for their billing department to explain why they couldn't process the payment as I did. Their customer service has become terrible. I asked Anthony the customer service rep was he in the states, but of course he was not. Perhaps I'll have to go into a store and request a district manager or write a letter to corporate. Piss pore services! Maybe I'll have to find another provider!

With this bad of phone customer service how is this company still in business. This has been the…read moreworst customer service I have had to deal with. First you deal with a robo answer that does not give you option you need only to be transferred and no resolution. I an still on hold over 50 minutes and still no resolution nor anyone that can help me. Just how I wanted to spend my lunch today! (sarcasm)

They sold me Internet service. WiFi did not work. They said they'd send a tech for free. It took…read moretwo months, when he did show, he charged me for the service anyway. I disputed the charge with Xfinity, they did not physically have a way nor method to refund the error. They instead "credited" my account so that over two months I would fully be credited. Highly recommend DO NOT ENROLL IN AUTO-PAY, this gives them license to make errors, charge you anyway then keep your money until you use it up in credits.

Have been a customer for four years or more. When ever I…read moreneed technical help or advice they are available to answer my questions. They also have a decent military and, veterans discount. The billing department also offers help and good customer service. Also, their equipment and installers are very patient and are able to offer good suggestions.

I have been a customer for over 5 years. Living in a rural area, reliable internet used to be hard…read moreto come by, so I was glad to find Unwired at first. I even have one of their relay towers within 500 feet of my home, and in the beginning the service was decent. Over time, however, the connection slowed significantly. When I called customer service, they upgraded me at no extra cost, but only after I asked. I found it frustrating that they don't automatically extend available upgrades to loyal customers. Their policy seemed to be that you have to complain or ask before they offer improvements--even if your service is struggling. That didn't make sense to me from a customer service standpoint. In the past year, the issues have gotten worse. Video meetings often cut out or force me to turn off my camera because of poor connection speed. I've spent countless hours troubleshooting and calling customer support, but nothing has resolved the problem. I finally tested a new internet option and was shocked at the difference: four times the speed at half the cost. When I called to cancel Unwired, they didn't even try to keep me as a customer--they simply admitted their product wasn't the best available and let me go. My advice: Before signing up with Unwired, research other options. It doesn't take long to find better internet service at a much better price.