Hello everyone, I…read morewanted to let everyone know that this location has a new staff along with new management. We're here to provide you with a new and effective experience. Stop in for any and all concerns. Thanks, Jeff C. Store Manager

This store was good as a whole, they have a good selection of items. The employees are helpful,…read morejust sometimes feels like they can't do much to help you when it comes to account issues. Wish the Sprint employees were able to help more with things involved with your account.

Not sure if I have correct office but I've been dealing with the office of the President of…read moreCricket. I purchased a phone on line unfortunately I had to cancel it I called within 48 hours to cancel. I was told it was cancelled. Not having a good feeling about it I called the next day to make sure it was cancelled.the yi7ng man I spoke to said it had not been canceled but that he would cancel it right then he asked me if I was going to be using my number and I said I had planned on using the number I had he said well it's a good thing you're canceling because we have a new configuration and your number isn't going to work so it would have been canceled anyway I said well good he said you should be receiving your refund in five to seven days I said will I get refunded for the $60 plan I bought also because it's not I wouldn't have worked he said yes you will and I said okay thank you goodbye 5 days went by 10 days went by 15 days went by and no refund I had a letter that stated that the money wasn't going to be taken out of my account until I received the phone but it was taken out of my account right away a letter later said that I was not entitled to refund something to do with having both of them phone during a time of in the middle of billing I didn't really understand what it meant but their policy is you have I believe 14 days to cancel a purchase like that and they were not going to stand by it they refuse to refund me my bank even tried to file for them to refund me and they still refused. I put in a informal complaint with the FCC the FCC contacted them and I received a phone call from The Office of the President of cricket the man asked me to tell him my story so I did he said he would investigate it took approximately 2 weeks for them to decide that I was entitled to a refund for the phone and my plan I told him I no longer had the phone I was very frustrated because when I decided finally I needed to have a phone because I hadn't had a phone I tried to have it service turned on only to find out that the phone had issues and they couldn't give me service on that phone that I would have to turn the phone in I said I'm really resistant to turning in the phone because I will get back a used phone that's refurbished that I paid for a brand new one the gentleman said well you'll have to talk about that with them at this point I had already just paid him another $40 to try to get service on the phone because the 60 I had paid wasn't going to work for that I said if I turn in the phone it'll be another month before I get it back so I'll have paid another $40 for another month of service I'm not going to be able to use he said I'm really sorry. After that's when I call the FCC so on November 19th of 2024 I am told I'm going to be mail to check for the $60 plan I said thank you very very much said I should be receiving it anywhere from 7:00 to 10:00 maybe 15 days I said okay I will look for it in December around right before Christmas I called I have not received the check they told me to wait longer finally in January of 2025 I received the $60 check I said okay finally it's over I took the check down to my local Merchant to be cashed low and behold two days later I find out that the check was bad now I have a $25 bad check fee to pay to this Merchant plus my reputation is no longer as good as it was before this check I was really upset I called cricket and I said this was completely and totally unacceptable and that on top of the $60 they owe me $25 because had that check been good I would not be having another debt they said they had to investigate I said well that's on your end because I did nothing wrong and I said I didn't want another check I wanted them to direct deposit because I don't know where to cash this check mail and I don't trust their checks they sent me a check anyway and they refuse to acknowledge any wrongdoing on the $25 bad check fee that I got because of them so beware if you have Cricket or you any money make sure you check with their bank make sure the funds are in it and that they have the right account number in the right routing number on the check otherwise you could be stuck with the bad chick feels so so all I know all I got back was really $35 after the 60 and the and the $220 I spent on the phone that's all I got back there's no Integrity of that company to not acknowledge that they are responsible for me having to pay a fee on their bad check is just. I wish I could give mine a Stars but then there's not enough stores cuz it definitely more than five.

Lavanya was amazing, she helped my mom and I pick out the phones we were looking for and was very…read moreknowledgeable great customer service!

The charging port on my phone broke, and it became a nightmare to charge wirelessly. I called a few…read moreplaces, and this place is 3 minutes from my house. CB gave me a quote, and was able to provide service right away. It took about 2 hrs. He charged $80. If I would've went through my insurance it would've cost me $250 to replace the phone.

Thee worst place ever! Took my phone there to get LCD Screen fixed this week, I guess the "owner"…read morewas out of town so his brother said he could fix it! It took him two hours to replace screen, then I found that my earpiece speaker was now not working. I immediately returned for him to fix at that time he disassembled my phone again to follow up with "this is stressful, I'm not the expert". He assured me his brother could fix it tomorrow. Prior to leaving I requested a receipt, he said we don't do receipts and wrote his name, amount paid and date on a sheet of paper! Return the following day to now a phone that won't work with any LCDs and turn on! Owner looked me in the face to say "it's not his fault I took the risk when allowing them to fix my phone" . The "Owner" then handed my my phone back returned my money with an extra twenty for my trouble, while telling me to take it to apple store. Fast forward today took to Apple store to find out they didn't replace all the components, screws are missing and the heating elements are missing. This store basically gave me a shell of a phone and a $600 problem. I have to now buy another phone while still under contract with this phone! Do not go to this place! They won't return my calls and hangs up on me! They clearly are in the business of taking advantage of people!

We just bought a television from Sound and Vision. Everyone we dealt with at this company was…read moreexceptional in their knowledge of the product and in their customer service. We are very very pleased and would highly recommend them. Carol Wallace

Great customer service by my salesman, Jackson. Just bought large Magnepan speakers there, and he…read morewent the extra mile to deliver them to my house personally in his own car, which was much appreciated. Very attractive store and uniformly friendly staff. I will not hesitate to revisit the next time I am in the market for audio/video equipment.

Nick is the most knowledgeable phone expert in the business. He will help you buy, service or…read morerepair any phone of your choice and do it with a smile. I've gone there for years, would never go anywhere else.

Angel helped fix my phone display in a matter of minutes. I am so grateful, 10/10 I would recommend…read morethis store. They consistently have employees who are knowledgeable and trained and the best demeanor. Thank you again, Angel!

I didn't realize uBreakiFix by Asurion (in Stow) was a specialty repair store for cell phones, etc…read more However, when I couldn't get the lid of my vacuum cleaner canister back on, I brought the "canister" into the store. "Nick" was very kind and not only explained the purpose of the repairs they perform, he was kind enough to take the time to help me secure the lid back on the canister. I really appreciated Nick's time and assistance when he could have said, this wasn't the type of repairs they performed. Thanks Nick! I really appreciated your kindness and problem solving! Customer service is #1! Bob Heller, Stow, OH

Fantastic customer service and good prices…read more My phone hasn't worked in over a year! it randomly opened apps/links and pressed buttons all on its little lonesome. I was skeptical it could be fixed. I called around for prices, and FastFix had the best. As soon as I told Neil what was going on with my phone, he knew how to fix it. I was planning on running errands while he fixed my phone, but ended up locking my keys in my truck. Neil was extremely easy going and friendly. He made sure my 2 year old daughter and I were comfortable. He even let her watch her favorite movie on his Netflix while we waited. Even better, my phone was fixed before AAA got there. I haven't had a problem with my phone since. Not only did he fix my phone, but his customer service made my bad day better.

EDIT: Myself, my husband and 4 year old daughter went back this morning to have him fix the green…read moreblinking and he told me I broke it, it's not his fault. Within an hour of picking the phone up yesterday it started flashing green and it's MY fault? Everything I read says it's either the display flex isn't perfectly seated or the replacement panel is defective. HE THEN CALLED THE POLICE AND HAD EVEN MY 4 YEAR OLD REMOVED FROM THE STORE! This man doesn't deserve to have a business in North Royalton. READ THE ONE STAR REVIEWS. THEY ARE ALL THE SAME STORY. I PROMISE YOU THE 5 STAR REVIEWS ARE FRIENDS/FAMILY AND ALSO GO BACK WAY BEFORE HE OWNED THIS PLACE. Please please please avoid this place!!!! ID GIVE ZERO STARS IF I COULD! Dropped my phone off Thursday to have the battery replaced because my phone kept freezing and have the back screen crack repaired. Picked it up Friday, was told "it still might not be dry but it should be okay, just put it in the case". Saturday, my phone is still freezing and to my shock and surprise, the back of the phone was cracked again. I brought it back at 1pm, not even 24 hours after picking it up. I called about 4:30 to see if it was ready and was told he had to order a part and I couldn't get my phone until Monday. Well, excuse me but did I say it's okay to keep my phone until Monday? I certainly did not. He claimed he called my husband, that's a lie. No missed call, no voicemail. He said the other guy who worked on my phone "used the wrong glue", whatever that means, and then literally in the same sentence accused ME of cracking my phone! I told him put my phone back together, I'm coming to get it. He's a terrible person to deal with. ZERO customer service skills. These reviews literally have to be his friends and family. THE BEST PART IS 8PM, MY ENTIRE PHONE SCREEN IS NOW BLINKING BRIGHT GREEN AND I CAN'T GET IT TO STOP. NOW MY PHONE IS COMPLETELY UNUSEABLE. I WILL BE CONTACTING TO GET A REFUND BECAUSE NOW I CANT EVEN TRADE MY PHONE IN FOR A NEW ONE!!!!!!!!!! STAY. AWAY.