Andrew made an appointment to come to our home. The soonest he could do was 4 days out, which was…read morea Friday evening. He said he would call before he came. He did not show up. He did not call. He did not respond to my voicemail or text. So we are left in the lurch, over another weekend, with no access to email. We are very disappointed.

I was in desperate need for a charger for an older model apple laptop. As soon as I walked into the…read morestore, I knew I was in the right place! The owner knew exactly what I needed and put together a charger on the spot, even using components from his personal computer. The price was reasonable, he didn't try to oversell, and I was out in record time! I could not have been more satisfied with service and sales and product! Wish I had someone like him locally!

Zero customer service. Came in and wasn't greeted by anyone. Bunch of people were waiting, others…read moreskipped the line because, and I quote "yeah that my family so they're getting helped". I came in to ask a question about moving my wife from her parents plan, and switching myself from ATT to create our own family plan. I was ignored without even so much as a hello, for just under two hours. Want to waste your time and listen to reps talk about football for two hours to random people who definitely were done with their needs? Want to get ignored when you have a question? Want have no check in process so people can be helped in order? Then look no further than this store. I'm usually quick to come on yelp to praise people as there are so many negative reviews - go to a different Verizon store. 11/28/2025 at 1645

Signed 3 year contract with Verizon. They unfortunately did not view it as a two way contract. Over…read morethe 3 years they kept raising my rates. It was a 3 year unilateral contract where my phone payments stayed the same and I could not cancel for 3 years, but they were able to raise rates by 33%. They are an unethical company and are totally lie by telling customers one story when signing up and the changing the terms of agreement throughout the supposed term of the contract. Left for T-mobile and am so much happier. Hope they get what they deserve and go out of business. Also, customer service is the worst.

Would not buy anyting from them ever again got alternator from them did not last a month sales guy…read moresaid I should get the high power one it would last longer and give me more power so I did that one did not last long at all so they sent me another one and that one lasted 7 months right outside my warranty so I called back they told me I would have to buy another one...lol It's a waste of money......DONT WASTE YOUR MONEY

I used to visit Russell at DB back in the late 1970s! Great Place and he took nice care of my…read moreRevox! I guess it's still in business?

Like, but over priced. Good selection and can order on app and pick up. Service is good, but…read morealways short staffed.

CJ your customer service rep was SO EXTREMELY RUDE to my husband and I. She yelled at us ACROSS THE…read moreSTORE because we had the audacity to HAVE AN APPOINTMENT to get a TSA pre check on a day she said wasn't allowed, even though they verified the appointment with a QR code. She had ZERO customer service skills and belittled us in the store. Highly recommend NOT COMING to this store if you want to be respected as a customer in any way. I had to give one star because -10 wasn't available.

Update on below review I went back in and Corey really tried to make amends so I bumped up my…read morereview..As you can see there are some good reviews below and like those I too have had good experiences with this location. Today was not one of them. After not being able to come to an agreement about an item a store employee; Corey, was patronizing and condescending. I will settle up any business I have with this location and avoid all other franchises. Be sure to call before going as their policies change more than Tennessee weather.

so I was at this pawn shop 2 day in a row. The lady name Regina I think she is the manager. she was…read moregreat. she greet people very very nice. I will always go to her and her only. I really do like her. Good Ms. Regine u r the one.. Thank You Ms. Regine u needs a RAISE... Marie Ransom

Terrible store, terrible company. Customer service is nonexistent. My daughter let her phone…read morepayment slip for two months while she was away and was not able to pay. We came in on June 23rd to get her re-instated. There were two employees there, one had just began yesterday, and the other three weeks ago. The latter stated that we had to get the most expensive plan ($77) because she was ineligible for some reason for the $49 plan she had originally even though it was advertised on the wall and the website. She ran my debit card as a credit card with a hold, holding it in my bank for 2 business days so she couldn't start the phone until it cleared. 3 days later, we came in and was still told they couldn't see it went through eventhough I had my bank statement in hand. Again, the 3 week employee didn't know how to fix it. She stated that metro sucks and wouldn't suggest we go with her company. Her boss was not available for a phone call of course. She also stated her training was a video, and that her boss took her online entrance test for her, then left her to figure out the register herself. This explains alot. Here it is the 27th and still no service, although my bank account shows it was taken out. You cannot get help online unless you wish to sign up. There is no customer service number. The 3 week employee said my best bet is to keep coming back to see if someone else could help me. I have, and they can't. There is no way to get my money back, except let my bank try to pursue it or get a lawyer, as they again have no customer service or support. Their support page helps you get a new line - that is all. I will update if and when I get my money back.

The employee at this location was very helpful and knowledgeable…read more She was easily able to resolve an issue that employees at the Clinton & Clinton Hwy. locations had no idea how to fix! As an added bonus, she was super cheerful and seemed genuinely happy to help me. Customer service at this Oak Ridge location is outstanding!

they were very nice and I got my tv from there. I would highly recommend them and they are very…read morenice to my brother Joey. my brother goes everyday even though he is a little slow in the head they treated him as if he was family. I plan on going back.

Well what can I say except it's ghetto merchandise, sold by ghetto employees, with a ghetto…read moreattitude. The rudest people at the worst pawn shop I have ever been to. .My advice? Don't waste your time. Take your business elsewhere. That's what I did after I got tired of the rudeness which didn't take very long.