Very deceitful people working at this store. This is an authorized retailer, not an AT&T owned store. Buyer beware!!!

Their service is very poor, If you don't buy the phones from them you will not get service at all. I was told that they were helping people who were buying phones and I had to make an appointment for a later date to get help with my device. I pay $300.00 a month, I think I deserve to be treated like their customer as well. read more

Dustin Vasquez was extremely helpful today. I really appreciate the time and patience he showed me. We changed accounts and cancelled accounts. It took a long time and he never rushed me. Thank you Dustin!! Excellent customer service. read more

Me and my husband walked in the store and waited till someone could assist us but instead of saying "we'll be with you in a moment" he's just steady talking to two other people, with out even acknowledging us. Finally, when he asks what he can do for us, I tell him what I came in for and all of his answers are rude and not helpful at all. Wish I could've gotten his name so I can direct this towards him and not the entire store but oh well read more

Omar was helpful with everything! If you ever need help with anything; he is so knowledgeable. He helped me every step of the way in helping me get set up with my new IPhone. I highly recommend him & this store location :) read more

Took 30-40 mins only have one guy working there slowest service ever had like 4 people waiting WORST PLACE TO GO TO

This new AT&T location takes poor customer service to a new level. Their manager today named Dustin showed absolutely no initiative to defuse a confusing situation, assist his employee, or more importantly assist a customer in need. We went to go purchase a new phone case and screen. One customer service representative came and found us immediately and was of solid help. However, when he went to run our card their processing system froze up. A statement was billed to us saying the transaction went through, but according to AT&T it was not showing on their side. After waiting through 20 minutes of confusion we were asked to run the card again. Dustin assured us that the previous transaction would be refunded in 3-5 business days, but would need to do it again. As if this wasn't sketchy enough already, we waited 20 more minutes for their system to crash again. Meanwhile Dustin was nowhere to be found and offered no apology. In fact, when asked about the charges Dustin got hostile and talked back to us. Not once were the phrases, "I apologize" or "we're very sorry" issued from Dustin. Following 40 minutes of waiting and hostile talk back from the manager on duty he sent one of his coworkers to tell us that we couldn't leave with our already purchases equipment. Rather than taking ownership of the situation Dustin showed poor customer service skills and revealed himself to be a coward. Dustin finally intervened when I loudly asked where the manager was and informed us that after being charged twice we could not leave with what we purchased because the statement won't show up on their computer. Basically they wanted us to return when the transaction showed up on their side. We left with nothing and are awaiting two refunds after spending an hour inside of the store for a quick and easy purchase. (So we thought.) Why this place gets 1-star: 1. Dustin is a disgraceful manager and should be reprimanded for his customer service skills. As a manager in my own line of work, I'll gladly talk to any AT&T representative about my experience. 2. If the internet goes down at your establishment do you not have a backup plan in place or do you just lose all of your sales for an entire day? Telling a customer they can't make a purchase is unacceptable and poor business. We had transactions on our card via electronic billing that said "PROCESSED" 3. When a customer is dealing with a situation, a staff generally apologizes or throws in some sort of gift for their troubles. Dustin preferred to do nothing of this nature, and must reflect on bad business morals from his superiors. In conclusion we will never shop at this location again, and hope the AT&T takes a hard look at who they are using to represent their brand. If Dustin is the best they can do, they are in trouble. read more

laura at the alvin tx. at&t store was super. handled everything over the phone that i wasn't able to do on the website or the corporate phone. read more