After purchasing the new iPhone, they needed help setting up the phone and finding how to better…read moreuse it. Brandon and employee at the store and the manager both were very helpful and welcomed the numerous visits I made to the store to help resolve my issues and show me how to better use the phone, Brandon special interest in photography was especially helpful in showing me the new capabilities of the iPhone 14 over my previous phone

Very happy with the service provided by our local T-Mobile store. Everyone was very helpful and…read morethorough through every stage of the process. Definitely recommend this location!

Employee was excellent and went above and beyond to get my phone working again. I'd go back here…read more Best part was that there was no line and got helped right away. Only reason I wouldn't go here is that they are a 3rd party retailer and that often has strings attached in the cell phone world like lower promos or extra fees. Authorized retailers like this you have to really watch for fees and extra charges and they tend to give the carriers a bad rap. Otherwise yes they can definitely help you out.

Took my new iphone to this store to get everything from the old phone transferred over. No lines,…read moreno waiting. Michael was very friendly, very knowledgeable and very professional. Treated me like we were old friends. Answered all my questions and had me ready to roll in about 10-15 minutes. Highly recommend this store and Michael to anyone needing help.

I went into the store with the full intention of upgrading my service. I had found the phone I…read morewanted online and the promo. When I was approached by a sales girl, I told her exactly what I wanted and the promo. I was informed the promo ended yesterday, even though I was able to pull it up online showing the promo. She said she could not do anything and told me to go home and order it online if I wanted the promo. A lot of good it does to have a store with zero customer service!

I've had to deal with there customer service 3 times in one week, they suck I hate this company and…read moreI can't wait to switch to Verizon again.

Excellent Service. The young man who helped…read moreMe with technical issues was Very very kind and patient to Explain everything to me. Thank you Spectrum in Green Bay Wisconsin

absolutely the worst customer service experience of my life. 20 deep on walk-ins and 2 people…read moreworking. Another person came out and played on his computer for 20 minutes without helping anyone. Wish I had those few hours back... Please, please, please, for the love of God, please look for any other option!!!

Representative did not explain anything to me. Not about the phone, not about the new plan, didn't…read moregive me a receipt, etc. When I declined the protection plan he offered, another guy (manager?) came over and high pressured me to get the protection. They advised that I could call back later that day to cancel it if I wanted. To get them off my back I said ok but I would likely cancel later in the day. They lied! Verizon doesn't allow you to cancel until after first billing!

I stopped in to this location just to pick up a new Apple USB-A to Lightning cable, et Voila!…read moreCarPlay, which until now was not functioning in my Dad's new '21 Ford Ranger SXT, worked immediately after I plugged in my iPhone in the parking lot w/the new cable! Finally Maps & Siri work with handsfree, so my family can rest assured I can keep my attention where it belongs, offensive driving . On top of this the salesperson, D!, sold me on a HomePod Mini and helped reassure me it was a sensible purchase to work on our "Smart" Home aspirations. I was impressed by the stores depth of products & accessories in home media center & beyond the usual mobile phone/smartwatch inventory stack that seems typical in even Verizon's stores in large Metro areas. Following the last 2 times I've had to contact "611", I have noticed a near seamless online/mobile app/text/phone/in-person experience & helped me avoid having to repeat my self ad-nauseam. Even AppleCare+ customer service doesn't even compare in this regard. While the entry cost for VZW monthly service is , I'm reassured it is buying quality customer service that is worth it and I'm confident I made the right decision in moving my business to VZ. Looking forward to unpacking the HomePod Mini and following up with another A+ review on that project ;)

We were contacted by Bug Tussel about the possibility of high speed internet coming to our rural…read morearea so we attended the community meeting. The paperwork that they submitted even included our address as a future site for fiber installation. Fiber would be a MAJOR upgrade for our small business! Fast forward two years. Semi - ok internet, but ZERO fiber. There are two families and two separate businesses at our location. We reached out to Bug Tussel and they said they have no plans to run fiber to our location- EVEN THOUGH IT IS ON THEIR ORIGINAL MAP that they pitched at the county meeting. The two unoccupied neighbor houses have fiber installation hookups but we do not. Also, I have another complaint. When they came to unhook the internet (because we have switched to Spectrum for Fiber) they did not call ahead. We are in meetings with clients in Toronto and they ask for a bug tussel hook up. I would have had it ready if I knew they were coming - so the younger of the two goes around the back of my wife's computer and pulls it out of the wall. Then as he goes to leave her office he trips on one of the dog beds. He said a few things because he is a jerk. He wouldn't have tripped if his shoe laces were tied. Extremely unprofessional! I won't be switching any of my accounts going forward. Bug tussel lost an opportunity.

Bug Tussel is a very poor Internet provider. Unfortunately where I live, in Harshaw, WI I don't…read morehave many options, so I've been using their service for 4 years. I started with their 10 Mbps Download Plan (Basic), but I consistently only had download speeds of 5 - 6 Mbps. So a year ago, June 2023, I upgraded to their Economy Plan which should be 15 Mbps download speed. Unfortunately, I only received those speeds for 2 months, and then the download speeds dropped to 7 - 9 Mbps. In that time frame, we have not added any additional devices to our home that would drain the speed. Their tech support can't solve the problem, and return my download speed to 10 - 15 Mbps, like I had for two months. Instead, they give me various excuses, but continue to charge me for the 15 Mbps plan. Another issue I have with Bug Tussel, is when the Internet stops working after 5:00pm, or any time during the weekend, they don't have any support, or way to contact the technicians to alert them the Internet is down. I have gone 2 days at a time without service, on several occasions, but they will not issue a credit for the downtime. Poor business! Also, good luck if they have an equipment failure. They will charge the customer for their faulty equipment or installation, and charge the customer a hefty price. At my location, I have an antenna on a tree by the lake and a cable buried in the ground from the antenna to the house. In four years the cable stopped working 3 times and they needed to replace it. We did not disturb the cable. The first time they replaced their faulty cable it cost about $125, the second time it cost approximately $200. In November of 2024 they charged me $425 to replace their faulty cable. I hope Oneida County takes advantage of the Wisconsin Broadbrand Infrastructure Project to provide homes with Internet providers who offer consistent Internet speeds of 100/20 Mbps. We need more options where customers can get the service they're paying for and the business stands behind the product they're selling. Bug Tussel is an AWFUL company.