Stopped by a few minutes ago and store is cleaned out, apparently gone out of business. No updates…read moreon their FB page since December 2024 either. It's too bad, because it was a great business while it lasted.

Never know when their store is open. Doesn't matter if store hours say they're open, the door is…read morealways locked. This week they posted a paper sign with limited hours available (assume because of staffing) but even during those hours; the store is closed. Trying to pick up a package Amazon delivered to the locker here and can't access it.

I recently had a great experience in working with Raul at the TMobile Store in Benton Harbor, MI…read more He made the process of getting a new phone a seamless one and helped answer any question/concern I had. Really appreciate all of Raul's hard work and help he provided. Would highly recommend him to anyone for additional support relating to their phone issues/upgrades! Thank you, Raul!!

estoy muy agradesido con franco yo me encontraba de viaje con una situation deseperada Por no poder…read morecomunicarme ya Q mi cell estaba sin servicio al entrar a su establesimiento fueron muy amables Al esplicarles mi situacion nos ayudaron a programar los dos celulares ya Q el dia anterior nos avian llegado los dos iPhone 14 pro max se los recomiendo a toda mi gente latina

The customer service SUCKS sales people are rude pushy it's pretty bad when you get better service…read morefrom the call center in Pakistan so where they helped me out NEVER GO THE THE BENTON HARBOR STORE

I have been dealing with Chris. I think his name is Chris. I've taken my iPhone back a few times…read morebecause iPhone does updates and I have to relearn it. Sometimes I get stuck, but Chris can figure stuff out so fast in no time I'm in and out of there and there's a couple other people in there that are the same way but I don't know their names the girls. So I'm just here to say I don't understand stuff that they tell me about and I'm a senior citizen someone that loses patience very quickly although I have never had that problem there I had big problems with Verizon and so did my sister and so did another friend. They don't have an attitude when you come into AT&T their job is to sell things and then help fix things while your phone is under warranty. So I found out today that when my apple phone runs out of warranty, I can buy an extended warranty through AT&T. It's like nine dollars more per month, which is a deal because it at Verizon the salesman there are bet on selling you a phone, no matter what and they do have an attitude because they're not making money enough money by sitting and trying to work on an old phone. I understand the situation but I have had great luck at&T. I've been there. i've been there 8 to 10 years.

Here at At&t they have pretty good customer service, just expect a wait.  You walk in, they check…read moreyou in, get a little information and then you wait until worker can get to you.  Today they had 2 check in people and we had to wait a bit but not too long.  I did wonder if maybe the people in charge of checking in didn't have the proper training to help someone get a phone because there was nobody to check in so they both just stood but they did end up going to help people.  It is nice to have a legit corporate store near us so my hubny willing to wait a bit rather than going to a different company.  I however was annoyed. We waited from 4:38 (it may have been a little earlier, that's just when I checked my phone) until 4:59.  Once we were helped it didn't take very long at all.  Really my biggest annoyance was waiting but that's to be expected at a cell phone place. Ruby took good care of us.  She was really nice and while we waited for her tablet to give her answers she talked to us about what my husband wants his future business to be and even my in-laws.  I know we will be continuing service here for a good long time.  Thanks guys.

Came in on a random Monday morning with my phone (iphone 12) refusing to turn on after a rough fall…read moreonto wood floors. Two kind workers greeted me as I came in and I was quickly helped by one of them. She examined my phone and was honest in saying she wouldn't know exactly what I would have to have fixed until she opened it up. I answered a few questions, signed a document, and got a call just over an hour later letting me know my phone was ready. The repair was much cheaper and faster than I had expected, making me happy with my choice in going to this business. Would definitely recommend to anyone needing a repair. Thank you Heather!

On 09.22.25 at approximately 10:00 p.m. EST, I accidentally dropped my phone face down on a hard,…read moredry floor, which cracked the screen. Around 11:00 p.m., I attempted to file an insurance claim through the Xfinity app, but the process would not complete. Since I did not have access to a computer, I contacted Assurant via chat to get the claim started. That interaction was extremely frustrating. The agent was impatient, unkind, and ultimately gave me incorrect information by telling me I could go to an Xfinity store for repairs. Later, I received an email directly from Assurant stating that my repair location was Batteries Plus on Pipestone and providing a link to set an appointment. Because half of my phone screen was not functioning, I could not use the link to schedule. I decided to go to Batteries Plus in person the next morning around 9:00 a.m. I provided the staff member with my claim number and explained why I did not have an appointment. Her response was dismissive and inappropriate. After I explained, she asked why I didn't use a computer and remarked, "Most people have computers at home." This comment was unnecessary and unprofessional. She then told me that no technician would be available until 11:00 a.m. and that I should return around noon. This made me question the point of requiring an appointment if staffing is not aligned with service availability. While another employee arrived, I overheard her whispering in the back, including the comment, "I'm just trying to help her," in a snarky tone. There was additional confusion when my claim showed under my ex-husband's name, even though my account should have been fully updated into my name years ago. This ongoing issue continues to cause unnecessary obstacles whenever I need service. When I returned after noon to pick up my phone, a different staff member rushed me through without explanation. I later discovered that a screen protector had been applied to my phone without my consent. Regardless of the waived deductible, this is an unauthorized modification to my device. I do not use screen protectors, as they are ineffective on curved screens and break easily. To summarize, I experienced: Stress and misinformation during the claim setup with Assurant. Disrespectful and dismissive comments from Batteries Plus staff. Lack of professionalism, including whispering about me within earshot. Continued account mismanagement, with my ex's name still tied to the claim. An unauthorized modification to my device without consent. This experience was unnecessarily stressful, and I hope it is addressed so no other customer has to go through the same.

There is a guys who works here who intentionally takes as long as possible and tries to lengthen…read moreconversations for 30-45 minutes so that he doesn't haven't to deal with more customers. Not to mention, he also lies to customers. I actively heard him feeding BS to an elderly couple. All in all- Wait time is ATROCIOUS

Mu wife and I recently went to the store to purchase two new iPhones. Our salesperson, Chris, added…read moretwo $19/month phone warranties through Asurion without asking us. When I called a few days later after receiving a notice from Asurion, Chris was not there. I spoke to a female employee who said she could not explain what happened since she was not my salesperson, but said I should be happy that I got the phone for "free" with a trade-in and essentially scolded me for not getting the insurance. As I continued talking about the situation, she hung up on me. She was defensive, condescending, and not at all interested in helping me understand or rectify the situation. Also, while I was there getting my new phone, another customer came in to return his old phones that he wanted to trade in but did not have when he purchased his new phones. Chris asked with whom he had worked and then said his salesperson had just gone to the back of the store and he would let him know. Chris came out and said he had told him. The customer waited for at least 15 minutes, got tired of waiting and left with his phones. His salesman came out a while later and asked where the customer was. When he was told he had left, he just shrugged his shoulders and indicated it was not his problem. I suppose he was on break but a professional would interrupt his break to help their customer. Also, I do not understand why Chris or someone else could not have accepted the trade-in since they can access any account. The poor customer now has to make another trip. This pretty much summarizes the attitude of the individuals working the store. They do not care about the customer. I warned my wife about shopping at third party phone stores. She understands now. Next time we will go to the Apple store as I have always done.