Buyer Beware! Fraudulent Bait-and-Switch tactics cost me an extra $525 on an iPhone 17 upgrade than…read morethe promotional credit that was sold to me. T-Mobile just lost a 28 year customer and at least 3 other customers for life because of this store and their employees. I also reported to BBB. What happened: My brother visited the Brigham City store in November to upgrade his daughter's phone to the iPhone 17 Pro Max for her 18th birthday. Aubrey initially assisted and Sydney finalized the transaction. We were sold on upgrading our military family plan to capitalize on a sizable promotional credit to trade-in all 5 of our current devices for the iPhone 17. However, only 4 out of the 5 lines received the full promotional credit. The other line (mine) only received $105 for the promo credit, yet we were sold on a $630 credit, a $525 discrepancy. I've made several attempts to obtain the proper promotional credit, but have had no success. I've been informed Sydney no longer works there. Aubrey does not return phone calls and stated there is nothing she can do. She tried to place blame on us, saying we did not upgrade to an eligible plan. You mean the one you and Sydney sold to us? If that's truly the case, why did the other 4 lines receive the full promotional credit? We were told Oscar, the district manager, would be contacting us. He has made no attempt, despite two follow-up attempts on my part on 04/10 and 04/17. It is a shame, because up until this point, I've had a fairly pleasant experience with T-Mobile. But due to experience with this store and employees, I will be ending my 28 year relationship with T-Mobile.

I do not recommend this place whatsoever they act like they know it all and that their customers…read moreare idiots and customers are wrong which is not the fact if it wasn't for the customers there would be no reason for their job

The store was really busy when I arrived, but the staff moved through people as quickly as they…read morecould. They took care of me great! I love my new phone.

The store straight up stole our trade in phone. I've gone back and forth with them over the phone…read morefor over four months. Went in to the store today and the manager said she hadn't heard anything about it and blamed me for not going in to the store, and refuted that I'd even contacted them. They never answer their store phone (not surprised when the manager has D tier customer service) so it rings to GoWireless's other stores and corporate offices I guess. When I mentioned that I had called more than 10 times and never got an answer, the manager said their wifi was down so they can't answer the phone. I asked if it had been down for months, somewhat joking but clearly irritated, and she got pissed. After I let her know I'd like it handled in about a week or I'd be filing a small claims court case, she said I was bombarding her and told me to leave as she stormed away from me. Terrible, hilariously poor customer service skills from basically every employee in the store. It's worth the drive to go to literally any other Verizon store in the area.

Great service, super nice staff. My IPhone wouldn't stay charged while it was plugged in. I would…read morehave to prop the bottom up and bend the charger to get it to stay on! He looked at my phone took it to the table, and was digging around the inside of charger port and pulled out all kinds of lint. Handed it back and said you're good just full of pocket lint have a great weekend!! Good as new now!! I appreciate you and thank you for taking care of your customers like that! Amazing!!

I had an iPad that decided to just "die" so I took it to these fine folks to try and repair it…read more They tried everything under the sun and kept at it for an entire day. I appreciated their tenacity to try and get my iPad function again.

Walked in to store and was greeted by employee who helped me. I needed battery replaced in I phone…read more I was In and out of store in less than 20 minutes. Job well done!! Thank you for the great service

Came in to get my iPhone glass fixed. I didn't realize it was just my screen protector that was…read morebroken. She was honest with me and it cost one third of what I thought it would. The owner is super nice and was helpful, and I will always be grateful for her honesty. Will use forever!

My wife and I thought Jeff handled our problem with extreme knowledge and compassion. The work…read more(technical knowledge) and time he spent was completely appreciated. His pricing was great and demeanor was very personable and informative. Thanks again We will recommend Radius IT (Jeff) to our friends and contacts... Glen / Sue

Jeff did a great job running cat6 around our house to get a wired connection to a dead spot on the…read moreother side. Fair price, was very thorough and provided lots of options. Will hit him up again if we have more electrical/network needs!