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    AT&T Store

    2.3 (6 reviews)
    Closed 9:00 am - 7:00 pm

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    7 years ago

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    3 years ago

    Great people that go out of their way to make sure you are taken care of to the best of their abilities.

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    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    3.3(3 reviews)
    0.1 mi

    I'm returning to Cricket after trying another wireless phone provider for 2 weeks. The company…read moreoffered a wireless plan (through my employer) almost 50 percent less than my Cricket plan but found it to be only 50 percent the signal too, at least that's what it seemed like anyway. What a major disappointment that was. I'm definitely happy to be back with Cricket. Their in-store Brownwood location customer service is hit and miss but their reasonably priced wireless phone service is isn't. Cricket uses AT&T Network so it's mostly dependable. You're advised about slower data speeds during network congestion but in the previous 3 years I've hardly noticed any change. I like the Unlimited 15 G Hotspot plan you save almost $30 for 2 lines and the regular family 4 lines is an even better deal. Cricket is definitely for the budget minded except when it comes to buying a phone. Their in house financing almost doubles a phones price. All you get with Cricket is a no thrills and/or frills cellular data and wireless phone plan at a good price. And since it's not for business but just regular use that's ok with me.

    Bought a brand new phone from this location and paid $200 and almost a month later it keeps messing…read moreup. And then when I took it back they said the warranty was only 7 days. Do not buy cricket - I guess you get what you pay for. They have poor customer service! I do not recommend. Lesson learned. Update August 2020. The young adults who work in the local store do know how to work the phones and apps. But they only give a number when you ask about hardware issues. It was really like jumping through hoops to finally get a replacement phone. But it was finally done.

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    Cricket Wireless Authorized Retailer
    Cricket Wireless Authorized Retailer - Cricket Wireless in Brownwood

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    Cricket Wireless in Brownwood

    Cellphone Trendz - Interior

    Cellphone Trendz

    2.0(28 reviews)
    128.7 mi
    $

    Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

    Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.

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    Cellphone Trendz - Front

    Front

    Cellphone Trendz - Do NOT get anything repaired at Cellphone Trendz on North Tarrant!

    Do NOT get anything repaired at Cellphone Trendz on North Tarrant!

    Cellphone Trendz

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    T-Mobile and Metro by T-Mobile

    T-Mobile and Metro by T-Mobile

    2.3(3 reviews)
    0.1 mi

    This is a great place to get a new phone !!!! wow the savings are insane thanks to all the staff…read moreand knowledgeable management for getting me the best break ever!!!!!

    Was really excited to find out my employer offered a discount for a T-Mobile wireless phone plan…read more And while I really wasn't dissatisfied with my current plan (at the time) because of the deep savings I felt I would switch to T-Mobile to save some hard earned money. Sadly, two weeks was more than I could take from T-Mobile. Their cellular data is some of the slowest I've ever had. For those two weeks dozens of phone calls were dropped, experienced connection issues on a regular basis, failed text messages, bad signal wouldn't allow me at times to search the net and interrupted my watching of news and/or movies. I visited the T-Mobile store and it was suggested I get a cell booster for home but that the best thing for me to do was to replace my new cell phone with a T-Mobile 5G cell phone. But wait there's more, for the best T-Mobile signal I would need to upgrade from my discounted wireless phone plan to a more expensive cellular data plan. I could not follow any of their other recommendations since the phone I had has worked fine on my previous wireless cell phone plan and didn't even have any need for a cell booster. I thought the only option other than dishing out a lot of money for a new 5G phone, cell booster and more expensive wireless phone plan(in what appeared to me to be a terrible bait and switch scheme) would be to return to my previous mobile cell phone provider. The plan I'm on now might cost a little bit more but at least I get 100% reliable internet data and cell phone service that's more, much more than I ever got on my cell phone while at T-Mobile.

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    T-Mobile and Metro by T-Mobile
    T-Mobile and Metro by T-Mobile
    T-Mobile and Metro by T-Mobile

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    AT&T Store - mobilephones - Updated June 2026

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