had them replace my screen and about 2 months later my battery started to expland. so i took the…read morescrews that held in the bottom of the screen out so it wouldnt break the new screen from the battery expanding. and i took a look inside and noticed that 2 screws where missing to the motherborad. i then noticed with a flash light that those missing screws where under my battery. they will not fix there mess up but they will make me pay them to fix there mess up. do not got here u have better luck fixing it your self

Never bother going anywhere else within this state of Texas if you are anywhere near heartland…read morecommerce square phone repair that is the only place that will ensure quality work recently changed name from Dino's phone repair. Please do not get confused with the accessory cell phone kiosk in heartland Mall of Brownwood Texas you will be sorry! As he will attempt to fix your phone while breaking something else! which is why I had to bring my phone back to this establishment ...which I now trust every single time.

I'm returning to Cricket after trying another wireless phone provider for 2 weeks. The company…read moreoffered a wireless plan (through my employer) almost 50 percent less than my Cricket plan but found it to be only 50 percent the signal too, at least that's what it seemed like anyway. What a major disappointment that was. I'm definitely happy to be back with Cricket. Their in-store Brownwood location customer service is hit and miss but their reasonably priced wireless phone service is isn't. Cricket uses AT&T Network so it's mostly dependable. You're advised about slower data speeds during network congestion but in the previous 3 years I've hardly noticed any change. I like the Unlimited 15 G Hotspot plan you save almost $30 for 2 lines and the regular family 4 lines is an even better deal. Cricket is definitely for the budget minded except when it comes to buying a phone. Their in house financing almost doubles a phones price. All you get with Cricket is a no thrills and/or frills cellular data and wireless phone plan at a good price. And since it's not for business but just regular use that's ok with me.

Bought a brand new phone from this location and paid $200 and almost a month later it keeps messing…read moreup. And then when I took it back they said the warranty was only 7 days. Do not buy cricket - I guess you get what you pay for. They have poor customer service! I do not recommend. Lesson learned. Update August 2020. The young adults who work in the local store do know how to work the phones and apps. But they only give a number when you ask about hardware issues. It was really like jumping through hoops to finally get a replacement phone. But it was finally done.

Love the design of their shop (I'm a designer). Location is good. I think his name was Jeremy or…read moreJustin. Anyway, he was really nice and he helped me with a quick fix. My laptop acted up out of nowhere and I just Googled and found Skinny's so I grabbed it and ran over. I didn't even call. I just went over there. He helped me and fixed it right away. This is the place I'm going to for my computer for now on.

I cracked my phone in August and went to get it fixed at a local store. The next week I dropped it…read moreand it cracked pretty badly. I was upset because I paid $150 for them to replace my cracked screen with a cheap poor quality screen. My phone had been cracked for the past two months when I dropped It again and I was completely unable to use my phone. I took it to Skinny's and it took about 45 minutes to fix my screen. I believe it cost around $170. I knew they would do quality work, so I had no problem paying the price. I can definitely tell the difference in the quality of my screen. The shop was very nice and very clean! Highly recommend!

Oh jeez, had to dust off my Yelp and modify a review I left ages ago. Just had the worst…read moreexperience dealing with a simple screen replacement. Went later in the day, cracked iPhone screen, straight-forward replacement, got it finished near closing time, paid and left. Only after a bit of normal use, it must have had some compatibility problem (3rd rate aftermarket screen probably) and would not pinch-to-zoom. Took it back the next day, the attendant acknowledged it, replaced it again and it still was doing it. The attendant herself (like the employee the night before) was as helpful/polite as she could be, but it all turned to garbage when she got the owner on speakerphone for a "now what do I do?" call. He tried to pawn it off on us that the phone's "data was corrupt" and we needed to basically reinstall/update system??? The worst case of "did you try restarting it?" I've ever heard. It then became like an episode of Columbo with my indicating that the phone was fine, if the data was a problem, it wouldn't have changed with the screen, and he was all "these work all the time blah blah blah". It was immensely stressful and dripped with lack of concern for customer satisfaction. I told him he could just forget about me taking the phone home and doing some sort of factory install on it to just be back where we started from, and I needed the phone fixed now. Bear in mind, I put the attendant herself at ease that she was not the problem, that this was her off-site manager's rotten idea of customer service policy. Thinking WE were the one's going to be stuck, he said snarkily "what do you want me to do then?" And we replied, "a refund?" He snapped "then you're going to get a phone without a screen" (clearly he didn't grasp how this repair had been basically mere hours prior, on the previous night). We told them "just put the original cracked screen back on, it's probably still in the trash can!" [It was at this moment... he knew.... he f/ed up] The (still nice as she could be) attendant went back and got the heaping case of trashed screens with a look on her face like "good luck." Without missing a beat, we just grabbed the one right on top, there it was, the exact one... "there it is! Just put it back on and give us our money back!" (Gotta say, poor attendant girl giggled... agreeably). The owner had nothing else arrogant to offer at this point, and the attendant put the old screen back on. Oh! And then we held the phone in front of her and demonstrated perfectly normal pinch-to-zoom function, (which OF COURSE it was their shoddy replacement parts with compatibility issues). That got a smile outta her. He begrudgingly authorized the refund, like pulling teeth. We left losing a whole day right back where we started from because of this owner. Anyway, beyond offensively rotten customer service POLICY, so bad it's punishment for the poor employees just needing the paycheck. The owner is a classic "take the money and run" shyster. The only thing fun about the whole stressful experience is we've turned his "your data is corrupt" B.S. line into a household meme to have fun irritating each other. "Hey, guess what... your data's corrupt!" "OMG DAD, WILL YOU STOP!!" hehehe... anyway, our luck ran out here. Recommend you just drive right on by unless you like being taken for a tool.

Replaced my iPhone screen Sunday afternoon in 45 minutes, reasonable priced, pleasant to deal…read morewith,. Will use again.

My second time using this business. They're incredibly honest here, reasonably priced compared to…read morenearby competitors and quick!

If I could give iTech 10 stars I would. Note: THIS IS NOT A PAID OR SOLICITED review…read more A bit of background... I've been having issues with my Samsung phone where the phone will be fully charged and less than 4 hours later, while only on standby, be totally dead. On Saturday, I took the phone to The Best Buy (I originally purchased the device at a Best Buy) in Round Rock, which is the only one of their stores in the Austin area that services the device. The "technician" tested my device and said the battery was fine and they couldn't replace it because it past their "thorough test". Not one to take things at face value, I went over to iTech in the Domain. The technician was knowledgeable and pleasant and agreed there was something up with the phone. He opened up the device (with me standing there) and to both of our surprise the battery was swollen to twice it's correct size and ready to explode. Remember all those people who couldn't get on airplanes last year because their Galaxy Note 7's were ticking time bombs?...yeah like that! New battery installed and I've had zero issues with it since. Apparently, Best Buy's rigorous test was to ask "is it a battery?" and if the answer is "yes" it passes. I will NEVER give Best Buy my business again. Not only did they fail to correctly diagnose the issue with my device but they let me walk out the door with a device that could have caused physical harm or fire damage. (and yes, I'll be leaving them a review also.) So, in short, bring your device to iTech in the domain with the confidence that it's in good hands. Best Buy....I hope Amazon puts you out of business.

Worst customer service ever for an already unnecessarily long and painful service. The only thing…read moreworse is buying a car. Here's some quotes during the experience after they locked their don't lock safe. Waiting ten 10 minutes. Entered the code wrong. Then had to wait another 10 minutes. "I mean it's fine. It's just ten more minutes." -one employee "I don't know what the rep assigned to you is doing. You know you can go to another location." -Leon the Manager Also didn't know his staff enough to know the missing rep who is the only one not on the floor. Hid in the back afterwards pretending to be on a call so I couldn't get his bosses email. PICKING UP AN ONLINE ORDER TOOK ALMOST AN HOUR.

Be careful at this store. They will be super friendly and tell you that if you switch over, they'll…read morebeat your old bill. Told me they'd beat my Verizon bill by $70. I'm 4 months in and it's actually $60 more Was asked straight up if I wanted the Up Next anytime plan for my four devices. I said no and double check to make sure they weren't putting it on. I've had to go back and get on the phone four separate times to remove the Up Next plan from each device and they won't refund me for the 2 months. The funny thing is they said it had to go through one to two Bill cycles before it could be removed.. what a great way to make some extra cash The worst part is I did not want to switch my daughter's phones over from Verizon, but they said we have a promotion going on for free iPhone Airs if you switch over. So of course we did. It has now been almost 4 months and we are still being charged the monthly installment for those two "FREE phones" if you try to call corporate, which I have about three or four times, they aren't much help either. Good luck out there but hey, at least that dude got his commissions so I guess so good for him.

I went into the store trying to get a Sprint iphone moved to my Verizon account. Tavo and…read moreespecially Zekiel were very friendly and super helpful. It wasn't even their problem, and they completely went the extra mile to resolve it. Good job guys. +1 satisfied customer!

ITech Express Tech Handlers are quick, reliable and affordable. They fixed our computers the last…read moretwo times. Once was an iPad hardware problem the other a Mac software issue. Highly recommend

I was having issues with my iphone and assumed I needed to replace the battery. I brought it to Tek…read moreHandlers and they were able to clean and correct the issues I was having with my phone on the spot AND without needing to buy any replacement parts. I recommend Tek Handlers to my family and friends

I called them up on a late Saturday afternoon and they said bring it in. My phone was not showing…read moreanything but a black screen. They fixed it in 30 minutes and I now have a working phone again. I read where people were upset with the service in the past but my experience was nothing short of fantastic and the outcome was more than I could have hoped for. In a small town like this, they deliver the type of personal, friendly service you would and should expect from a professional business.

Fixed phone screen, but caused other peoblems when they did. Very tedious and bothersome to come…read moreevery 2 weeks because they can't do they job right.

This is a great place to get a new phone !!!! wow the savings are insane thanks to all the staff…read moreand knowledgeable management for getting me the best break ever!!!!!

I live out of town and switching to T-Mobile..... My father went up there and spoke to Destiny. She…read morewas no help at all sent him on his way to figure out how to do his SIM card on his own. I called the store 5 times and no one answered..... Great service....... At least at AT&T they would assist him when he didn't know what to do. Don't go to Destiny for sure!