Worst customer service ever for an already unnecessarily long and painful service. The only thing worse is buying a car. Here's some quotes during the experience after they locked their don't lock safe. Waiting ten 10 minutes. Entered the code wrong. Then had to wait another 10 minutes. "I mean it's fine. It's just ten more minutes." -one employee "I don't know what the rep assigned to you is doing. You know you can go to another location." -Leon the Manager Also didn't know his staff enough to know the missing rep who is the only one not on the floor. Hid in the back afterwards pretending to be on a call so I couldn't get his bosses email. PICKING UP AN ONLINE ORDER TOOK ALMOST AN HOUR. read more

Be careful at this store. They will be super friendly and tell you that if you switch over, they'll beat your old bill. Told me they'd beat my Verizon bill by $70. I'm 4 months in and it's actually $60 more Was asked straight up if I wanted the Up Next anytime plan for my four devices. I said no and double check to make sure they weren't putting it on. I've had to go back and get on the phone four separate times to remove the Up Next plan from each device and they won't refund me for the 2 months. The funny thing is they said it had to go through one to two Bill cycles before it could be removed.. what a great way to make some extra cash The worst part is I did not want to switch my daughter's phones over from Verizon, but they said we have a promotion going on for free iPhone Airs if you switch over. So of course we did. It has now been almost 4 months and we are still being charged the monthly installment for those two "FREE phones" if you try to call corporate, which I have about three or four times, they aren't much help either. Good luck out there but hey, at least that dude got his commissions so I guess so good for him. read more

Just wanted to send a shout out to the Weatherford AT&T store. I have continually tried calling your store since Monday.. No answer! We changed from Verizon a couple of months back to try to get away from the exact thing I am now dealing with at AT&T. Don't get me started on the debacle that entailed. Guess the jokes on me! Thanks for nothing. read more

After receiving poor service at the AT&T store closer to our home earlier today, we decided to give this location a try. We were helped quickly upon arrival and didn't have to wait long. Jeremy assisted us and was exceptionally knowledgeable and helpful. He took the time to troubleshoot the phone we purchased at the other store, which hadn't been working. The service here was a complete turnaround compared to our earlier experience at the first location. read more

I had the worst experience that I can remember ever at 55 years of age of any store and customer service. Bought a Galaxy S26 Ultra at Best Buy and they told me I had to go to the AT&T store across the highway to activate it. I thought that was strange but did so anyway. I walked into the store and a young lady approached me. She acted offended that I wanted the phone activated without a sale for her. She said Best Buy should have activated it but she would do it for them. She insulted the Best Buy AT&T badged employees at Best Buy and then said she could do it. 5 minutes later she said she could not. I told her I had bought 2 phones from her AT&T store previously and that she could. She took offense to that and said I was raising my voice which I had not. I was there with my son and was surrounded by employees and customers and all of a sudden she broke out with a diatribe that I was making her feel uncomfortable and was raising my voice which I was not. Immediately I asked her to please get a manager because I thought she was having a breakdown because she could not activate my phone. She immediately ran to the back office which was weird and the next thing I know three men came out of the back room, one a large balding guy with a beard and two other men on either side came out with a confrontational attitude. I raised my hand and introduced myself. I have been an AT&T customer for 20 years and bought multiple phones from this location. They clearly came out of the back office expecting some kind of conflict. They had no intention of listening to my dialogue and just wanted me to leave. I asked them to review the store cameras and ask any other customer or employee in the store if they heard me raise my voice. They then accused me of being a impersonator or scammer trying to turn on a phone on someone else's account while I had 5 credit cards and my drivers license in my position shown to them. It was the wildest surreal situation I have ever dealt with. All I wanted to do is have my ATT&T phone turned on. I will be taking this as far as I can to make sure none of you have to ever experience this. I then went back to Best Buy and explained what just happened and they enabled my phone for me immediately and apologized for AT&T store. Again... don't go here... they are unhinged. -Max Stemple ( Lives in Weatherford Texas) read more

I went to this location today, on 6/6/26, and my experience was terrible, surreal, and outright weird. I arrived at the location in a need to activate a phone that we purchased from a AT&T representative at a local Best Buy. The representative was for some reason, was unable to activate the phone. As I entered, I was quickly greeted, however, it just turned downhill from there. At first, the female representative we talked to at this local AT&T store was just outright sloppy and rude. She began by insulting the Best Buy staff claiming that they should have already activated it and then claimed that she would attempt to activate it. She went away for a minute or two and then came back, clearly didn't take the time to see what she could do. She said that we had to have a phone to activate this phone, which is blatantly not true. Since when do you have to own a phone to buy a phone, genuinely? I then politely asked "What if I just return the phone that I have purchased, and purchased it back here? Could you activate it then because you are the seller?" She said that "she still couldn't." Ironic, regarding the fact that 5 minutes ago she was clowning the Best Buy employees for being unable to do it. I then stated that "the situation of this is just ridiculous because we have never had an issue like this at AT&T when buying a new phone." She then stated that I was "being too loud, raising my voice too much, and making her uncomfortable." At this point, I was immensely annoyed by the unprofessional behavior of this incompetent representative and requested a manger. She of course scoffed at me and ran to get her supervisor. The manager stepped out, 2 guys behind him, acting like there was some intruder in the store. Before the manager kicked me out, I walked up to him and shook his hand in an attempt to deescalate the situation. The manager seemed professionally toned; however, he was incompetent. He neither knew how to activate a phone. He then stated that he was under the impression I was some "impersonator." At this point, I just left. So, I was forced to drive all the way back to Best Buy, in which I luckily this time ran across a competent individual who set my phone up in 10 minutes without any phone required. A company, in which does not solely revolve itself around phones was able to activate a phone better than a literal phone company itself. Such embarrassing service, I will not be coming back to this location. read more

I will switch phone companies before I will go back to this store. My phone needed an upgrade, so my husband took it in and spoke to Shaun. He picked out a new phone, and Shaun began moving data from the old phone onto the new phone. He then realized he needed me to be in the store to unlock the phone with facial recognition. I was unable to come to the store immediately due to a sick child at home so we were given two options: leave my old phone at the store, or leave the new phone at the store and pay a $55.00 restocking fee. I was uncomfortable with my phone being left with people I've never met before. Despite this being an error on Shaun's part, we were forced to pay the fee. Brad, the manager, either could not or would not offer any other solutions. Despite their promises that my old phone would continue to be useable, my husband brought home a brick. I cannot do anything with it, and the store will not answer the phone to offer any kind of help. If you value your sanity, do not visit this store. I am so unhappy that we took a chance here, and AT&T should be ashamed that this is the level of customer servive that they offer. read more

Worse AT&T store by far. Have had to visit this store 4 times over the last 45 days and they have yet to repair the issues I've come in for each time. I end up without service and having to call tech support. Will never go back to this location. Manager has no idea how to manage people, staff is under trained, they don't actually listen to the issue you're having, they act in their assumptions. Do yourself a favor and less heartache, drive a few more miles to Hudson Oaks. That's where I'm headed this morning. read more

Horrible store employee and the new district manager refused to put a new screen protector on my brand new 1400 dollar phone unless I paid them 10 dollars when they told me yesterday when I bought the phone and screen protector that it was lifetime guarantee on it. This is complete BS AT&T needs to make this right read more

Showed up at this store and was placed on a waiting list and told we were the next in line. 35 minutes later after several people came and went we asked how much longer. Was told those people had appts and we would be next so maybe five to ten minutes. Ok that would have been nice to know but I understand. Twenty five minutes later asked again and she said this time everyone someone with an appointment shows up we get put to the last place in line??? Just tell me that up front and save me an hour and a half of my time read more

The manger Brent is a inconsiderate or just plan dumb? AT&T definitely needs to replace him ASAP! The Tech fix my PUK number when Brent said I would need to buy a New Sims Card $$$ Don't waste ur time at this rip-off store read more

AT&T Store - Mobile Phones Near Me - Weatherford, Texas

If I could give a zero I would. They have 6 people waiting and 3 employees are standing around chatting. Upgraded my phone last week and had the same issue. I had to come back because he didn't take in my trade I'm. Drive somewhere else and stay away from this store. read more

Why is there ALWAYS more employees than customers, yet there is ALWAYS still a wait? This place has the absolute worst process. NOT EVERYONE SHOULD BE A GREETER!! A kiosk machine would be a better option for greeting read more

I do not like evasive answers or given the runaround. I don't feel the employees are all on the same page. Some are way more knowledgeable than others. I always get a different answer for the same question. I have two iPads and three phones and I've had it with you guys. Hello Verizon!! read more

Horrible customer service. Employees standing around talking about betting on sporting events, partying and vacations. I had a problem with my phone. It was a manufacturer defect. Tried to get help in the store. Employee told me that they were there for the commission; not customer service. Gave me a number to call at&t . Tried to talk to a manager. Employee said manager didn't want to deal with me. As I was leaving, an employee called me a bitch read more

Went to buy a new iPad and was told it would take 45 minutes by the store manager. I told him I would be back and went and got gas. I came back after 45 minutes and the same guy checked me back in and put me at the end of the line because he thought I wasn't coming back even though I told him I would be back. read more

My family and I have been to this store numerous times (mostly to upgrade our devices) and I have been very pleased with the help. This time a young man (sorry, I didn't get your name!) helped me through switching phones. He was personable, patient, knowledgeable, and understanding of my phone needs and questions. I love this store!! read more

Spent 3 day trying to switch to at&t. After one attempt of trying at the AT&t store and several failed attempts trying to call my own phone provider, Molly F. got it all straightened out for me. She was super friendly and super fast! Thank you Molly!! read more

They were very rude, when we went in there they checked us in and they were just kinda standing around, when they finally got to us and we told her our problem she told us that she couldn't help us in store and she stood up and didn't even let us explain our situation. :( read more

BUYER BEWARE... Their customer service is nonexistent. They do not do what they tell you they are going to do. They tell you what they think you want to hear. read more