I've been having trouble sending out emails on my phone for quite some time so I was in the mall…read moreand stopped to setup an appointment . I was pleasantly surprised that they could see me right away. I headed back to the Genius Bar. I loved the way they bounced ideas off each other to try and come up with a solution. The solution was found by Mike and I'm so grateful. It took awhile but they didn't seem annoyed or bothered. I'm very happy we have the Apple Store in Syracuse!!

My nonverbal autistic son had an iPad which he uses as a communication device. We purchased an…read moreApple care plan at the time we got the iPad. The screen cracked and we took the ipad to the store for replacement which is part of the plan we purchased. The employees at the store were rude and unhelpful. I explained at my check in exactly what we were looking for. They had us wait for an hour and a half only to say that they don't do replacements at the store. instead, they would send the device out which would mean going at least 7-10 business days with no form of communication for my son. I can't overemphasize how unsympathetic and uncaring they were. I really do feel that if they were not going to help, they could have said so at the beginning.

The slimiest business owner and employees that you will ever meet. I dropped my Apple Watch off to…read morethem for them to do a procedure with it that they agreed would be done in 10 days and cost $100. 3 months later it finally is completed and they charge me $175 and refuse to lower the price to our original agreement. They lied and have the worst business etiquette I have ever experienced. I will NEVER come back here again and you shouldn't either. They told me I either had to pay the $175 or lose my Apple Watch.

This was the worst cellular phone service I have ever had. The store is a Verizon retailer, so I…read morewent to upgrade my iPhone to a newer model. My family has been on a Verizon plan for years and never had trouble with routine upgrades - until now. First, the customer service associate was not explaining the price of the phone clearly. There were many parameters as to how to get certain rebates/trade-in value, and the employee did not seem entirely clear on them himself. He became short and frustrated when my husband asked questions. Next, once we settled on a phone and price, we were told it would take a while to back up the old phone and restore the new one and that we could leave and come back to pick up the finished devices. Upon returning after about a half hour, we were told my old phone could not be erased because it had a "restriction passcode" on it. We have never set up such a passcode in all the years of having Verizon and Apple products. We tried each of our regular pins to no avail. The employee explained that the only way to restore the phone - and, thereby, the only way to get the "trade-in" discount - was to hook it up to a computer and erase it through iTunes. BUT this store does not have computers that have iTunes. So the employee offered to take my personal phone home with him to do this - which made me highly uncomfortable. I had my work laptop with me, so brought it in and hooked the phone up there, but the store's WiFi does not connect to computers - only mobile devices, we were told - so the employee used the hotspot on his personal device to connect my computer to the internet. This incredibly slow connection lent us a predicted finish time of over an hour, and we had already spent nearly two hours on this in the store. Ultimately the employee let me take home both the new phone and the old one and had us erase the old device and activate my new one at home. We returned the old device to the store and all seemed well, until 24 hours later when I realized I wasn't receiving text messages. A call to Verizon revealed that the SIM card on my old device had never been deactivated, so my texts were still going there, which resulted in another set of time spent on the phone with Verizon service to rectify that new issue. At the end of it all, our bill revealed that we were charged a $35 "service charge" - a charge covering essentially all the work we did ourselves, featuring a list that claimed the store employee set up my new phone, made sure everything was working, and taught me how to use FaceID, among other things, all of which happened in my own home. In fact, this employee never even looked at my new device once it was set up, let alone perform any "service" to back up the old phone and render this one useable. In the end, we have spent about six hours of time setting up this device. Had we bought the phone directly through Apple, as we've done in the past, it would have been a twenty-minute, in-store experience. I am the first of the members of my family plan to upgrade to the newer iPhone, and as each member moves to upgrade theirs I will assure that we will not be doing it at this location. I am disappointed in both the retail store and Verizon for the abysmal service on the purchase of a very expensive product and would strongly recommend all local consumers avoid this store