The store itself and the employees at THIS STORE are very helpful But ATT CUSTOMER SERVICE is one of the worst company to ever deal with!!! When you call 611 and need to talk to someone (anyone) they give you the run around switch you to wrong departments, put you back to the automated service or just hang up on you , when they say they are putting it in the notes of your account they don't and when you get to a manager they don't see any notes in the system that you were told was there. They are PREJUDICE against any one who is not Spanish and I can prove it !!! This is the worst company I have ever had to deal with in person or on the phone I am a veteran and a senior citizen and they just don't care about helping you after the sale I.E example I bought a new phone and was making payments on it and some how they put the payments on my tablet (cost of tablet) $200 (around) but they say it cost $900 dollars they see it and agree that it's wrong but also say they can not and won't switch it back to the phone and I wanted to cancel my tablet but to do this I have to pay them $900 before they will let me cancel the tablet just because of them messing up the payments on their end (611) My advice for any one is to just STAY AWAY FROM ATT AND ANY COMPANY THAT DOES BUISNESS WITH THEM!!!!!!!!!! I can not be on the phone with them for over 3 hrs anytime you call They do not want to do their jobs or credit you anything but they want you to pay them on time but not cancel a phone line when you want instead they say you are paid up till the end of the billing cycle and then they will cancel it. But they will not issue a credit , so they make you stay with them for an extra month or 4 months like me and charge you for it even though you try and cancel them One customer service personnel will tell you one thing and when you call again they tell you something else !!!! They are not trained or they do not want to do their jobs you choose which it was. My last conversation with them I ask if there were discounts for veterans was told NO they switch to to another department and then I'm told yes there is !!! So which is it ? The whole company is so messed up you CAN NOT TRUST ANYTHING THEY SAY OR DO!!!!! My name is Joseph A Siciliano I live in North Carolina and I travel (truck driver) and when I call they always tell me to go to the corporate store we're I live, so I have to come off the road and lose money when I don't have to this has been going on for over a year. Even the manager at the corporate store says that 611 doesn't know what they are doing!!! That comes from one of THEIR OWN EMPLOYEES!!!! read more

A corporate store that will be looking for a new manager! After being on the phone for 2.5 hours working out a contract problem, I was told to take my copy of the contract into this corporate store and ask them to send a copy of the contract into their "Offline Team." I repeatedly asked Eddie on the phone - will everyone know what the "Offline Team" is an how to get in touch with them. I was reassured that everyone at a corporate store should know what this is. I said that I've been into this store and wasn't impressed, but he said that they would be able to handle this request and that I wouldn't have to restate why I was asking them to do this - just tell them to send it to the "Offline Team." When I told them that customer service had told me to request, they had no clue. When my frustration came out and I said "idiots", the manger told me to leave his store and called the police. This was uncalled for - he could have resolved the question by getting on the phone with customer service and finding out what they wanted him to do (BTW - I'm definitely not a threatening guy - balding, mid 50s, "not in shape"). But, he wasn't willing to learn (sort of the definition of an idiot). So, I called customer support again outside of the store, was told to go to another store and they will take care of the manager situation. IF he's not willing to learn, I hope he can find another career that is more appropriate for him. read more

hi, If you are searching a phone or a good plan with At & T visit this place. Chris is a very cool guy who will suggest you good plans.He will be there to answer all questions.If you are looking for good phone,go check out this place and ask chris all your doubts. Best place as per me and very good sales ppl chris and Osmany.You will have good overall experience. read more

We switched over to AT&T from Verizon. Yes. We did. And we don't regret a thing. In comparison to customer service, this location is outstanding and will assist you in every way that they possibly can. They wanted to ensure you fully understand and offered deals etc. It honestly did not feel like they were shoving things in your face to make a sale. The shop is clean and organized. Every employee is wonderfully helpful especially Henry, William and the store manager. read more

This location was great. I wish that I had gotten the names of the 2 representatives who assisted me this evening. I went to the AT&T on WT Harris & Tryon looking for assistance in putting screen protectors on my iPhone screen, my iPhone camera, as well as my Apple Watch. I did not trust myself in placing the screen protectors on. I went to the location closest to me only for them to turn me away. I contacted customer care with AT&T, thinking that it was not right for me to be turned away when I am seeking assistance. The customer service rep set me up an appointment at this location. I showed up, and was greeted with uncertainty. But ultimately, I prevailed. Both the manager who I learned had been working with AT& T for 7yrs and the gentleman (very tall, only with the company 1 yr) Came together as a team to put my screen protectors on. They seemed super excited and interested in the types of screen protectors that I had purchased, given that they knew AT&T sold these types but had never had an opportunity to actually put them on a customer's phone. They were patient with me, and talked with me through the whole experience. And I truly appreciated their customer service. I will definitely start coming to this location for any questions, concerns, and future equipment needs. read more

Shame on AT&T! I brought in a disabled man who was attempting to turn on something to help him with his phone contacts. He is blind and unable to walk. He purchased his phone 20 days ago and my transportation was his first opportunity to return to the store for assistance. The first thing out of the technicians mouth was that he had passed the 14 day return option and there was no setting on the phony they sold him to announce his contacts. This is not the way to treat a disabled person. A big company like AT&T should be somewhat more understanding. read more

The staff at this AT&T is wonderful and displays great customer service . Sebastian made sure we were taken care after switching from Verizon even though he had to stay past closing . He made,sure our phones were both working and setup just the way we wanted , and the service is just as good as the competition. No dropped calls here read more

I made an appointment, arrived early, there was a wait, fine. They were clearly short staffed and no associates greeted anyone walking in the door. Several people left after waiting 10-15 minutes without being addressed at all. The "manager" chose this time to go on a break. He had a line and all of the associates were with customers. He walked back in 30 minutes later with a Jersey Mike's cup and went into the office (which was visible) and got on his computer. Now I'm past my appointment time and poked my head in to mention that and he said my appointment isn't guaranteed. Okay....I mention several people have walked out and no one is greeting customers. He very arrogantly replies they aren't going to interrupt their conversations with current customers to greet new ones. Well, that's about the worst customer service philosophy ever which isn't surprising from a manger who took a break while his store was full and customers weren't being greeted. Good luck if you go to this store. I have no clue how this guy was hired as a manager. read more

I came in with my mother to upgrade her flip phone with an iPhone7. Her account was in her deceased husbands/my dad's name. They were sympathetic, efficient and provided my non-tech savvy mother with easy to understand solutions for her upgrade while delicately dealing with the account in my late father's name . The manager, Jessica, not only trained the courteous gentleman (whose name I unfortunately didn't remember) handling her account-she multitasked multiple customers using both perfect English and Spanish. All the staff was friendly, approachable, and professional. We were both so pleasantly surprised. read more