We recently switched from Verizon to AT&T, and manager Hope made the entire experience smooth and stress-free. She was incredibly patient, knowledgeable, and walked us through every step without ever making us feel rushed. Even after our phones were delivered to our home, she invited us back to the store and personally helped us set everything up, including parental controls for my daughter's phone. That level of care truly went above and beyond. Our sales representative, Isabella, was also wonderful to work with -- kind, helpful, and professional throughout the process. You can tell Hope is an exceptional leader. She clearly invests in her team, supports them, and guides them to provide outstanding customer service. AT&T is very fortunate to have both Hope and Isabella -- we are extremely grateful for their help and highly recommend this team to anyone considering switching. read more

I visited the AT&T store at 6820 Matthews-Mint Hill Rd, Ste 201, Mint Hill, NC 28227 and had an excellent experience. The staff here were very professional, extremely helpful, and guided me through the entire process of ordering the newest iPhone and setting up a new line. Everything was explained clearly and handled smoothly. Highly recommend this location! read more

The manager at the store (I assume she is, the few times we have been she is always the one there with 1 other employee who is not always the same and she has complained to us about new hires) is very rude. We went in today due to our phone bills being over $300 for 2 phones. We had just upgraded last month. We wanted clarification on the bill and were unsure of some of the charges. The young man who was helping us was nice and did appear new and was unsure of some things but still helpful. When he told me we were paying an additional $20 on our bill for an anytime upgrade fee I asked if it could be removed. He said I could go on my app or call customer service. I went on the app and asked if he could show me where and he was unsure, so he asked the manager. She then typed it into an AI question thing about where to do it on my phone and handed me back my phone and said I could ask all my questions through AI and she did not want us giving her extra work.... I could call but I prefer in person so took the time to drive out to the location to be told to basically "google it". If you are looking for service I would go elsewhere. A different location for sure if not a different company who hires employees that are willing to do their jobs. read more

I have been with At&t for years never experience this type of service. I called three times no answer, drove out my way got there expecting the store to be packed and it's empty. 2 employees and the boyfriend of 1. She was sitting there with a towel wrapped around her finger because she was bleeding and proceeded to my account. If that's not unsanitary I don't know what is. She was a bit sarcastic... and didn't even want to check inventory to see if they had what I wanted. Guess I'll go back Kings Dr location! read more

Initially I was not going to go to this location due to the low ratings. Well I am so glad I went. Melinda the associate that assisted me was phenomenal. Her product knowledge was stellar. Melinda's customer service with me was not one that I have ever experienced in a cellular phone store. She competed my order, fixed my issues and concerns in a mater of minutes and was so pleasant to talk to. The manager Arkel (sp sorry) also was helpful and insightful. This will be my new location for all of my cell phone services. read more

I recently went to get new phones with my sister at the AT&T in Mint Hill, NC. Nicholas helped us and was very kind and helpful! He was more than happy to help us with our purchase. Great employee! read more

When I arrived I was the second customer in the store. I stood there over 10 minutes and the person working never even acknowledged my presence or bothered to say "I'll be with you in x minutes" etc so I'm taking my business elsewhere. read more