We decided to switch cellphone carrier to T-Mobile and visited this store. We spoke with Kennedy…read morewho was amazing!! Her customer service was great! She was knowledgeable, patient, and communicated well. She patiently answered our questions. She was super speedy at opening and explaining our new account. And she was so nice guiding us through the process. Thank you, Kennedy!

5 stars to Kennedy - they were SUPER helpful in setting me up with joining T-mobile as part of an…read moreout-of-state family plan transfer. Great info, great advice without feeling pushy, and friendly on top of it all. I'll happily return to this store in the future.

The young man who fixed my phone was professional, proficient and polite. He did the job quickly…read moreand at a great price. I will return here. I was fascinated watching him work as he was so adept at his practice. I definitely recommend!

I went to get my galaxy screen repaired after an accident left the screen shattered. It was cheaper…read morethan some other places and I was in the mall anyway so I decided to take a chance. It took longer than expected. The young man doing the repair asked me to come back in 30 minutes. I came back in an hour and he still wasn't done and he seemed almost annoyed that Id come back. I left and came back an hour later. The repair was completed but the screen does not fit exactly like before. Its a small difference, but it isn't flush with the bezel and you can tell when looking at it from the side. Okay but not great.

A heartfelt thank you to the incredible team at Apple for making our daughter's 11th birthday so…read morespecial today! When your staff took the time to recognize her and sing Happy Birthday, it turned an ordinary visit into a memory she will never forget. Your team truly went above and beyond, showing kindness, thoughtfulness, and genuine care. Experiences like this are what set great companies apart. We are so grateful for the amazing employees who took a few moments out of their day to make a young girl feel celebrated and valued. Thank you, Apple, for having such an exceptional group of people representing your company. You made Kenley's 11th birthday extra special, and our family will always remember it!

I bought a new Mac on 3/03/26. On 7/02/26 it stopped working completely. It finally turned on and…read morethe screen was a bunch of lines. Took it to the Kenwood store where the gentleman helping said he would get me a new one. Then he said they would try to repair it. I have been very clear that I do not want a repaired computer that I spent almost $1300 on 4 months ago. My husband and I have been to Kenwood. We have emails stating the computer would be ready today 7/10 or tomorrow 7/11. We were just told it is waiting for a part and they don't have a pick up date. I just told another representative that I want to cancel the repair and receive a new computer. He suggested I get the repaired one back and trade it in. Really? The topper is that you can not call this store directly. The number takes you to apple support. Apple tried calling the store for me by using a phrase that lets the store know to answer. The store still didn't connect. This is Apple. We have been customers for many years. Our son worked there for 6 years. We have never had bad service and/or no resolve. The worst!

Genuinely don't get how this place is so INCONSISTENT!! You can have a worker that is phenomenal…read moreand takes less than 2 minutes to put a screen on OR someone who doesn't even install the right screen for the right phone! Someone please explain what this worker was thinking??

From the owner: ZAGG RookWood is a leading retailer of the best cell phone and tech accessories in Cincinnati, OH…read more We help our customers extend the life of their electronics through screen protection, cases, power banks, keyboards, speakers and headphones! Broken InvisibleShield? As an Authorized Warranty Center for damaged InvisibleShield screen protectors, ZAGG RookWood can process your claim and replace your broken screen protector on the same day! Whether you're in need of industry-leading screen protection for your device or require InvisibleShield warranty replacement, ZAGG RookWood is here to help! Visit us for all of your screen protector and warranty needs, or to browse our industry-leading tech accessories!

it was a nightmare no one there knew anything about my problem with my phone they had to call 611…read more So they aggressively sold me a new phone but no one told me anything about being charged $55 when you bring it back within 2 weeks. please don't buy anything from AT&T they are not professional if you look up Fraud and scam it is AT&T and the people who work there here. Don't go to Rookwood and Kenwood location

From the owner: AT&T, serving over 81 million wireless customersread more