I had a very disappointing experience at this Verizon store today. From the moment I walked in, I…read morewasn't greeted or even acknowledged. I sat and waited, but it felt like no one cared that I was there. I had already paid for a service and arrived with plenty of time before closing, yet I was told I would have to come back the next day and only during a certain time if I wanted someone to help me. One employee went to the back, grabbed my phone and AirPods, placed them on the counter, and walked away without explaining anything. When I asked for guidance on what I should do next, I felt like I was interrupting a conversation the employees were having with another customer that had nothing to do with phones. As it got closer to closing time, it seemed like they were more interested in chatting than helping paying customers. Customer service should include acknowledging customers, communicating clearly, and treating people with respect. Unfortunately, that was not my experience, and I left feeling frustrated and disappointed. Don't recommend coming to this location. Worst thing is I was charged $30 for assistance just to be not even handed my phone and the all the verizon employees ignored me completely.

Wantes to get my girlfriend on my phone plan today and showed in person since I was nearby. They…read moreWOULD NOT HELP ME. Said I should just call and figure it out that way instead.

The young man who fixed my phone was professional, proficient and polite. He did the job quickly…read moreand at a great price. I will return here. I was fascinated watching him work as he was so adept at his practice. I definitely recommend!

I went to get my galaxy screen repaired after an accident left the screen shattered. It was cheaper…read morethan some other places and I was in the mall anyway so I decided to take a chance. It took longer than expected. The young man doing the repair asked me to come back in 30 minutes. I came back in an hour and he still wasn't done and he seemed almost annoyed that Id come back. I left and came back an hour later. The repair was completed but the screen does not fit exactly like before. Its a small difference, but it isn't flush with the bezel and you can tell when looking at it from the side. Okay but not great.

A heartfelt thank you to the incredible team at Apple for making our daughter's 11th birthday so…read morespecial today! When your staff took the time to recognize her and sing Happy Birthday, it turned an ordinary visit into a memory she will never forget. Your team truly went above and beyond, showing kindness, thoughtfulness, and genuine care. Experiences like this are what set great companies apart. We are so grateful for the amazing employees who took a few moments out of their day to make a young girl feel celebrated and valued. Thank you, Apple, for having such an exceptional group of people representing your company. You made Kenley's 11th birthday extra special, and our family will always remember it!

I bought a new Mac on 3/03/26. On 7/02/26 it stopped working completely. It finally turned on and…read morethe screen was a bunch of lines. Took it to the Kenwood store where the gentleman helping said he would get me a new one. Then he said they would try to repair it. I have been very clear that I do not want a repaired computer that I spent almost $1300 on 4 months ago. My husband and I have been to Kenwood. We have emails stating the computer would be ready today 7/10 or tomorrow 7/11. We were just told it is waiting for a part and they don't have a pick up date. I just told another representative that I want to cancel the repair and receive a new computer. He suggested I get the repaired one back and trade it in. Really? The topper is that you can not call this store directly. The number takes you to apple support. Apple tried calling the store for me by using a phrase that lets the store know to answer. The store still didn't connect. This is Apple. We have been customers for many years. Our son worked there for 6 years. We have never had bad service and/or no resolve. The worst!

They don't know anything about the phones they sell. I am an older person they took advantage of my…read moreage. Sold me a phone told me nothing about being charged $55 when I brought it back. The phone did not work well. they called 611 to get help. Don't buy anything from AT&T

CONSUMER BE AWARE! I recently checked into the AIR internet service at the Kenwood Mall location. I…read morewas told by a representative that it would come with a 30 day trial. Only after one day I got a notification from att that their would be a draft from my account 7 days after. 7 days is not 30. I called the store from which I got it from they were no help. I called customer service they were no help. This is not how companies that are in the customer service line of business should conduct themselves. If I could give them a negative star rating i would.

Genuinely don't get how this place is so INCONSISTENT!! You can have a worker that is phenomenal…read moreand takes less than 2 minutes to put a screen on OR someone who doesn't even install the right screen for the right phone! Someone please explain what this worker was thinking??

From the owner: ZAGG Rookwood is a leading retailer of the best cell phone and tech accessories in Cincinnati, OH…read more We help our customers extend the life of their electronics through screen protection, cases, power banks, keyboards, speakers and headphones! Broken InvisibleShield? As an Authorized Warranty Center for damaged InvisibleShield screen protectors, ZAGG RookWood can process your claim and replace your broken screen protector on the same day! Whether you're in need of industry-leading screen protection for your device or require InvisibleShield warranty replacement, ZAGG Rookwood is here to help! Visit us for all of your screen protector and warranty needs, or to browse our industry-leading tech accessories!

it was a nightmare no one there knew anything about my problem with my phone they had to call 611…read more So they aggressively sold me a new phone but no one told me anything about being charged $55 when you bring it back within 2 weeks. please don't buy anything from AT&T they are not professional if you look up Fraud and scam it is AT&T and the people who work there here. Don't go to Rookwood and Kenwood location

From the owner: AT&T, serving over 81 million wireless customersread more

Very knowledgeable, kind and made the process of repairing my son's phone easy! Highly recommend…read morethis store!

This is the place I was directed to come when my inner phone screen was plateauing up. I have a…read morephone that requires some extra care and these were the guys to do it. Great customer service but so wish they could do better with appointments and estimates on how long you will be away from your phone. It's hard to give up your phone these days but you literally have to do it in order to make do with their queue system. It's just not easy at all to get an estimate on how long it's going to take and what not. You make an appointment to drop it off but there's no guarantee on when it's going to be done. The employees here are very helpful though and I was very appreciative of that.