We had an incredibly frustrating experience at this Verizon location today. My husband had a…read moreconfirmed appointment through Verizon corporate, only to be told by an employee named Nicholas that no such appointment existed. Instead of offering any help or trying to resolve the issue, he was rude, dismissive, and condescending the entire time. What's even more disappointing is that corporate later confirmed the appointment was made--it simply seems like Nicholas didn't want to deal with it, likely because service requests don't benefit him the same way a new phone sale would. That's not just poor customer service, it's a terrible way to run a business. Customers deserve to be treated with respect and honesty, regardless of whether they're making a purchase or just need help. Based on this experience, I would strongly recommend avoiding this location altogether.

In Oct 2024 I went to Verizon in Cloquet, MN. (Technically Victra) Dude told me I had a $1,000…read moreallowance towards a new phone, no trade in. I bought a Pixel 9 XL. Waited one month, nothing. Stopped in, told to wait to for next bill, nothing. Stopped in again in January and manager said he'd put in a correction. Still nothing. Now Verizon is advertising same phone no trade in for zero dollars. After 22 years with, I'm done.

First things first. I am not the type to update my iPhone, in fact I haven't even been inside a…read more Verizon since 2017. When I go there all the screens and grey streamline stuff just give me a raging headache, idk how the workers do it. But I realized my iPhone 8 wasn't cutting it anymore, the screen was smashed to smotherines in multiple places and it was always at 5%. For some reason i didn't want to let go of my little home button though. Anyways I decided it was time to move on and rip off the IOS band aid. When I showed up to Verizon I didn't know they do a queue. This is fine, time to browse and Peruse while you are in the queue. But let's be honest we all know you come to Verizon to get the new iPhone and you just look at the other stuff for fun. Well I was dead set on the iPhone 15 pro and I was dehydrated in the queue. I was second in line but my head ache was getting worse. I was inpatient and wanted to be anywhere but there. I thought to myself I just need to push through and buy the iPhone 15 and leave with a new phone that has battery. Well my turn in the queue comes, and I tell the worker that I want to switch my plans to join my partners family plan. Perfect and easy right? Well he tells me if I get a new phone number I can get the iPhone 15 for free. He says this is a no brainer. My brain says that how could I ever get rid of my phone number. My indecisiveness gets worse, my headache rages on. I can tell how annoying I'm being in my indecisive hell. But a phone number is a way of life. It's a social security number. It's a major life decision to change it. I think one has to be a little wild lunatic to be changing that left and right. But the trade off here was about 900$. I was convincing myself my phone number was worth 900$. And then I flipped, I crossed the threshold into not giving a fuck anymore. I didn't give a fuck about my phone number or the day or the time. It was just me right there in Verizon with the employee and the present moment was the only thing that mattered. From there on we start cracking jokes and having a good time. I'm excited the iPhone will be mine for free and I put all that baggage about my cell phone number in the past. Forget it. And then the best thing ever happened. My new number was the most perfect number I have ever seen in my entire life. I won't write it here, but I have to say I've truly never seen a sequence of 7 numbers that were so perfectly meant for each other. Every cell in my body knew this was right. I had the number memorized in one instance, rolling off my tongue. The awesome employee went to go get iPhone 15 from his cozy place in the safe. Meanwhile I chose a sparkling case and familiarized myslef with apples latest crap in making new charging ports. When we got the iPhone I was the one who had to legally open the box, which was invigorating and terrifying. Leaping forward into the unknown, no going back. Time is just a concept at this point. He puts the screen protector on, and the little things around the camera and some sick consumerist pleasure comes over me as a I see the sparkling iPhone prepare to be mine. It's in this moment the weight of the world disappears and I cannot even believe the ways I was being unconscious when I first arrived at Verizon. At the end of the day I left with a new free phone, a perfect new number, and an interaction at Verizon that will leave a lasting impression on me. It definitely takes a certain type of employee to handle the energy that I brought in that day. Thanks so much to Ryan at Verizon. Altho I have to say I am typing this on my old phone but I swear I'll cancel it soon.

Went In to the Verizon store as a AT&T thirty year customer & walked out a new Verizon customer…read more I am immediately greeted at the door by an associate and then introduced to Andrew whom would be my sales agent I worked with. He was super nice & took time to explain all the plan options and I ended up with the latest I-phone AND Saving $10 a month on my bill. Thanks to Andrew and the staff at this store. Good job nabbing a 30 year now "former" loyal AT&T customer!!

staff incompetent. I told agent I paid monthly insurance ...he stated no insurance. I called AT&T…read moredirectly & was informed that I still had insurance paid monthly. The only thing agent wanted to do was sell something...not correct my issue.

I went to this store today and was blown away by the customer service!! Sarah helped me with a…read moreswitchover of a phone and she was absolutely incredible!! She was patient and friendly- she took care of my needs and she will be the reason I continue to be a loyal customer of AT&T!!! Whoever hired her needs kudos and please keep hiring young people just like her! Thank you Sarah!!

I've had Verizon for 15 years. I went in to discuss some bad phone service I was having at my…read morehouse. I had gone there before for the same issue and they have always, at least, checked my settings and refreshed my signal to the local towers. Not this time, the representative was rude from the minute I walked in. I told him I had an appointment and he made a rude comment saying I didn't. He refused to even look at my phone telling me to call the customer service line. I confirmed that he wouldn't even look at it and he said No! I then mentioned going to AT&T and his response was, "go over there then". I said I would be taking 6 lines with me and he barked, "that's fine"! I went to AT&T and it has been amazing customer service and great phone service.

Do not go here Matt J. Is RUDE to people.... My wife and I bought 2 samsung S23 ultra phones,…read moreSamsung earbuds 2, protective cases, upgraded our plan and they had a promotion that I could get a tablet. We paid cash of $3,500 dollars. The tablet would not connect to the cell phone system. I went to the Virginia Mn store and was being helped by a nice associate. After 44 minutes. Matt asked the associate helping me to go help other customers. My tablet did not get resolved. I left the premises. Do Not Go there Matt J. Is RUDE to you if your getting help and not buying more ..

I was on vacation and didn't want to wait to get my phone fixed. I was thrilled that I simply…read morewalked in and they had the parts I needed in stock. I broke the screen on my iPhone 7 Plus and they fixed it in 45 minutes. This is the second time I've broken my screen and my local shop charged me $10 more. The guys were very easy to work with and also helped me with the glitch I had with my phone. Thanks CPR!!!

They are knowledgeable and fair with their prices, but their communication skills could use some…read morework. Had to make several trips there for separate issues. I'd show up when they'd said the work would be done, and it wasn't. Which was a huge inconvenience, since I live over 1/2 hr. away. A simple phone call or text message goes along way.

0 out of 5 stars! I received terrible service today at AT&T…read morestore in Grand Rapids MN- waited for 90 minutes and watched other customers come in and get waited on. Zach is the worst manager I have ever encountered. He was rude and spoke down to me & my child. Wouldn't even plug in the phone we were having issues with to help us. We are switching carriers because of it. Too bad - have been an AT&T customer for over 20 years.

Always very helpful when I'm getting a new phone or accessories. (I've purchased several phones…read morethere over the years.) I like how they take the time to get everything set up for me

Trying to pay my bill... First of all they won't take my card online, I must drive 45 miles…read moreliterally to pay my bill.. I walk into Metro PCS in Duluth Minnesota, four people working behind the counter not one of them greeted me for 20 minutes. Nobody said a word to me and just let me walk around and look stupid.. the manager was on the phone and grabbed her mop bucket and ALMOST ran me out of her way . I left very very angry. 4 people, 1 customer??

I recently switched phones from a contract to no contract and it feels amazing…read more I did this right before I went on vacation so I ended up putting my new phone through the ultimate test. Went through seven city's and took about four planes in a week. I even was able to use my phone at every airport I stopped in. In every city the coverage was crystal clear and I could even use my cell phone as a wifi hotspot. I remember signing up for metro when I they first came out and the coverage wasn't as great then. I really have to admit now that they have really stepped it up in terms of coverage. You can even get the iPhone 7 plus. The staff is super friendly. They give you a rebate for your first phone that you buy there. There are also no taxes and unexpected overages when you go to pay your bill. You are eligible for an upgrade every 90 days and that is awesome. I'll be back in a few months to get the iPhone 8 when it comes out. I'll probably never go to any other network after using metro.

Blake was amazing! He was able to answer all my questions and was very efficient. My daughter and…read moreI are both very thankful for all his help. All staff there were very friendly.

If I could leave a negative star I would. My mom purchased a new phone and paid for the set up that…read morethey never did. Asked for a refund and they said no refunds and to leave the store. Crooks

Called ahead about a router and WiFi to make sure they had them and I was informed they did. I went…read moreto the store and the workers were very quick to help the many customers inside the store. The workers made the experience very quick and easy!

My mom is 74. She went into this store to see if they could help her with charging issues on her…read moreiPhone. They took her phone and left her unable to have any communication (friends, family, 911). This is absolute negligence on their part. It has been 3 weeks and 16 hours of sitting on the phone with T-mobile. This store has made such a mess that we are happily switching to another carrier.