Dominic is a wonderful employee. He helped me get my service transferred in no time at all and was a pleasure to work with! My only complaint is that this location doesn't take mouse pay... Get that figured out and this place will be my go-to for all of my phone, internet, and TV needs! read more

waited 30 minutes in an empty store before we were acknowledged by an employee. terrible customer service

My wife's cell phone home screen lost all of her widgets and we could not restore them. Dan took care of us and fixed and restored her phone in about 10 minutes..we have been AT&T customers since 1993 and the was no charge..Just part of their service. read more

LIARSSSSS. Went to this location about a month ago to trade in my 13 Pro Max for a 16 Pro Max. With trading on my phone and upgrading to the premium plan my plan should have been $123.... Tell me why they have me paying $185? They told me I would be saving money which is clearly a lie. I ended up calling AT&T customer service and they were wondering what they were doing. Because clearly someone was doing something that they were not supposed to do. I got to keep my upgraded line with my discount through my job and the nice lady on the customer service line got everything fixed. So whatever you do do not go to this location and do not listen to them because clearly they all lied. When I went into this location, the girl that I had had long black hair just passed her shoulder and she had an accent. I don't remember her name, but that's who I had and she told me nothing about all of this. read more

BEWARE!!! DO NOT GET AT&T IF YOU ARE NEW TO TOWN!!! So I recently moved to Colorado Springs from Florida with my wife and 3 month old from Florida. Since arriving I do not have any service at my new home, and by no service I mean no bars at all, no internet, no text messages, no phone calls. I came up to this store and was ensured by Jorge that they could fix the problem and sold us on internet through them as well as direct tv. I am now trying to get out of a service that I am not receiving and they're telling me there's nothing they can do. So now I can't work from home because I don't have internet and I can't even do the work from my phone because I don't have service. I think that they're trying to market to first responders that you can't call from their service is hilarious as well. read more

AT&T Store - Mobile Phones Near Me - Colorado Springs, Colorado

Staff were awesome in providing customer service. Very friendly, knowledgeable and explained everything to us as we had lots of questions. Shout out to James and Will awesome staff. Would highly recommend going here for all of your AT n T purchases and questions. read more

They ripped off my 75 year old dad after he lost his 14 year old flip phone! Kyle said $55 restocking fee for $65 phone. I wouldn't recommend my worst enemy to AT&T after witnessing how they treat long term customers! read more

The staff literally talks down to you and refuses to be helpful and instead try to feel superior to you. They'd rather be right than solve the problem you bring them. I recommend going to another store just for the staff. After being talked down to for 10 minutes. Finally got my problem solved. Instead of "we can't cancel your account" they could have started with, "well we can't do that, but we can change your password to help you out." I hope this store has new management or I could see it closing in the near future read more

Beware of Elder Abuse! My elderly mother living on social security wanted to add a family member to her phone plan. She has been an ATT client over 15 years. However, the last 10 weeks this store has put my mom through hell. This store led by Daniel has predatory practices of creating fraudulent accounts and incessantly ignoring the mistakes his store has made. She has called 9 times and gone into the store 4 times. Tonight when she called Daniel, the manager, he refused to provide any resolution or his email. The level of deception and abuse is ridiculous. At this point, I am in doubt if any person at ATT cares about their customers. I am in the processing of submitting a claim with the FCC to stop this ABUSE. I caution all people to check their elderly parents bills to ensure you are not also a victim of this fraud/abuse, too. read more

Awful experience upgrading to the IPhone XS today. They sold me insurances I didn't need, Matthew was smug and rude, and they didn't offer me anything for my iPhone 7 although it's in perfect condition and has been in an otter box from day 1. There were conflicting responses from two different store managers as to whether or not they should have given me credit for the 7. Taking the phone back is not an option, they want a $45 re-stocking fee. Terrible experience. Avoid this store. read more

The service was absolutely horrible. My mother went in to ask about paying off a phone that had one payment left. She had me on the phone to help translate due to her language barrier. She was greeted by the manager who has belittled her before and talked down to her. Instead of helping her with the issue and understanding her difficulty with understanding due to a language barrier, chose to speak down to her and make her feel stupid. After telling her that he does not understand why she does not comprehend calling the customer service line to help her instead of coming to him, he proceeds to get up in the middle of their conversation and walk away giving another associate the responsibility of helping my mom. This individual was also rude and when I spoke to him on the phone, he stated I "did not know what I was doing" and the process should have worked if I had done it correctly. I completely understand the associates do not have all of the knowledge to help with every issue, but this associate and manager was lazy, disrespectful, and extremely discriminatory against my mom. read more

I went to this store for some technical help with a data account, and I know more than any of the four guys working there. They were worthless and whoever is training people at this store should be fired along with all the staff I encountered. read more

0 stars should be an option. Because of a mistake representative Kyle made at this store in October when we upgraded our phones, we are STILL dealing with billing errors in January. It feels like we are being penalized for continuing service with ATT. Oh, and we don't even have service at our house off Powers. The rep assured us a tower was being completed in December to help coverage in that area... again, it's January and I can't make phone calls from my house. We have lost countless hours in several stores and on the line with customer service. Each entity telling us it's not something they can help with. We were promised a firefighter's discount by manager Kyle and that never happened. If you're thinking of switching to ATT, just don't. read more

I walked in and two people were helping customers but no one acknowledged that I was here until after five minutes that I was here when one of the associates walked to the back to get something. It wasn't very busy but still took 30 minutes to be waited on. Very poor organization and recognition. I was going to buy an iPhone 11 Pro but will go to the Apple Store to purchase it instead read more

Super helpful after a bad experience with another location! Thank you John for all of the help!

Avoid this place. First, not buy AT&T service, it will turn your phone into a 3 oz. paperweight. But if you have to use AT&T, do go to this store for help. There is a guy named Mike, who does not know anything about AT&T or phones. When my son and I were starting our AT&T accounts, we went there for help. Mike did not know the first thing about ordering a replacement phone. We actually watched him search Google for answers about how to do things w/ AT&T products. Even with Google, he could not figure out how to execute the request. We went to another store in central Colorado Springs, and they resolved the request in 15 minutes. read more

Been waiting for more than an hour! They said that waiting is 20 mins! If they don't call my name in 20 mins, i am leaving this place! I see lots of staff just chatting around! read more

Currently waiting for my sales rep to come back to me. He asked for my info and then got up and left. Been 10 minutes and he didn't even let me know what he was doing or where he was going. Hell yea. read more

Have been a business customer with many phone lines with AT&T for 5 years. Every time I go into this store, someone messes up my business account, and gives me a different story about what happened. The last 3 times I've done simple upgrades on phones, it's ended up costing me over 3 hours each time dealing with AT&T. AT&T and this store is by far the worst customer service I've ever experienced. After 5 years, I'm finally fed up. Moving my business account to T-Mobile. A company who wants my business and gave me a much better deal! read more

Some of the worst customer service I have ever encountered. Overheard a sales rep saying, " when there is finally no more people in here I need to fuckin smoke" I understand the stress cigarette but does it need to be stated in front of a customer? Not once have I felt taken care of and all their reps are extremely arrogant. I'll drive the distance to be helped at another store. Will be contacting corporate about my interactions. read more

Still horrible customer service. I don't care if you're one of the busier stores. There's no reason to have two employees assisting one customer when you are obviously slow. Manager takes my name down and says someone will ve with me shortly and then walks to the back of the store behind the doors. When he comes back out, I express my displeasure and his only excuse is "we are one of the busier stores". He doesn't even care that I think his store is crapoy. read more

Not very friendly support at all. Understaffed and mildly condescending. They need more than one repair center

Daniel Hampton is an incompetent manager. We spent hours waiting at the store for a prior scheduled appointment we were trying to solve a problem with a broken phone, he told us we couldn't do anything because we didn't have insurance on the phone and he was not willing to help at all, he told us its not his problem and to call the 800 number, he would not even give us our account number to reference when we called. He was rude, and after dealing with the this issue all day we found out that the only issue is DANIEL HAMPTON and ASHLEY BAPLON because they gave us wrong information stating that we did not have insurance on our account only to find out that we did in fact have insurance and we were finally able to file a claim after spending all day trying to figure this out. Do yourself a favor and don't go to this store. read more

I've never had a bad experience at this place. I'm pretty much always greeted and put on the wait list if it's busy. They always fix our problems and get us the best deal possible. I would personally recommend Lee or Matt if they are there, they're always the best. read more

Aaron, Anthony, And Jayla r awesome .! Great customer service .! Jayla is the master at putting on screen protectors .. Thanks so much !!

Clean and friendly store. Rich Cheney is a great advisor and very knowledgeable. I would recommend using this branch for your AT&T wireless business. read more

My husband and I went in to this location looking to see if switching carriers to at&t made sense. Kevin Thomas was the salesman that helped us. We ultimately ended up leaving because he didn't listen to a word we said and was only trying to push specific features which we made clear we weren't interested in. Part way through the conversation, after saying once again we weren't interested in their TV offers, he got upset and said, "it doesn't sound like you're interested in switching." Well, based on this conversation so far he hasn't given us any reason to switch. We told him we were looking to see if switching made sense and at no point did we look at phones or feel like he treated us with any respect. read more

This store is HORRIBLE. I needed to suspend my husband's line until he returns from deployment and their Assistant Manager told me they couldn't help me. That only the customer help line could. Funny, the customer help line was appalled that they wouldn't offer any assistance beyond dialing the customer service phone #. Having had to replace his phone under warranty before he left, we assumed we had received good service and they'd done their job. Once again, we were wrong and found out that the "MANAGER" hadn't updated his IMEI on the AT&T account, so when I was calling customer service we again had issues. We needed to have his phone unlocked which per the AT&T website was allowed due to his active military deployment status. However, when we attempted to do this, we found out that because the IMEI hadn't been changed, they'd have to reset it. After 45 minutes on the phone with my 4th representative, I come to find out that I still would have to go in to the store so they can suspend his line, or wait 2 WEEKS because the store "couldn't do it". I'm currently waiting to find out if the warranty replacement phone is BLACKLISTED, and if it is, you better believe I will have words with the highest level of management at this piece of shit store. read more

This store is the worst! If you love getting the run around and dealing with reps and managers that have no clue what customer service is then this is the place for you. Matt is uneducated when it comes to the job and will try to make the quick sale without the customer's best interests in mind. Managers JJ and Mike (the newbie) are not at all about the customer, they won't even try. Now the assistant manger Rich is awesome and everyone there could learn a thing or two about customer service from him! read more

I have never witnessed such rude customer service in my life . Brooklyn treated the customers in her care with complete condescension. I have no idea how she has a job there working in "customer service" but I have been with AT&T for 8 years and after seeing how they allow their employees to treat their customers I will be switching carriers. read more

Female manager provided poor customer service on the phone and in person. Grabbed my phone from the counter and would not give it back to me. I had to take it from her hand. Never helped me with my problem. Criticized both LG and AT&T with previous customers. 800 number did help solve my problem. read more

Last week I had went in and upgraded two lines. One line was an iPad that had to be ordered. I was promised it would ship in 5 days. 5 days went by and I only received and email saying that it wouldn't be shipped for another MONTH!!! This was to be an xmas present for my daughter. She sat in the store staring at it for the entire hour and a half we were in there not knowing she was getting one. That excitement i saw on her face was quickly dashed when I got this email. I called into the 1-800 number to plea my case and see what they could do to help me. They refused to help me and only offered to to cancel my order. Feeling frustrated I called the local store where I ordered and Kayleigh answered. I asked for a manager being all upset like I was and she said he was busy and asked if she could help. I explained my situation and within 10 minutes she found me one at a close by store and put it on hold for me. She may go by pink streaks according to other customers but she went above and beyond to make my little girls Christmas happen and we couldn't be more thankful! So if you're ever in this store make sure you ask look for someone with pink streaks in her hair or ask for Kayleigh. She didn't get credit for the the sale but still went out of her way to help me. read more