Luisa helped me today and she was amazing! She pulled off a Christmas miracle! She helped me find an Apple Watch at the last moment right before Christmas and held it for me until I ran to the store. She was super friendly and helpful and didn't try to upsell me any other services or products. I highly recommend this AT&T and will return. read more

AT&T Store - Apple Watch SE 3 - Mobile Phones Near Me - Coral Gables, Florida

As a lifetime client with an AT&T account, I am extremely disappointed with this Store and the unprofessional experience that I had. I visited this Store to resolve a technical issue with my phone. I was informed by the gentleman there (who clearly was not willing or interested in helping me) "to call AT&T customer service". I informed the gentleman, that I had done that, and I was informed by them, that I could take my phone and visit any AT&T Stores, and they will be able to resolve the issue. He said "NO" read more

Avoid this place at all costs I have spent over 6 hours of my life in this shop over the course of 2 months We have direct tv and the direct tv box & internet from att. This shop particular Management needs to teach this guy Chris how to deal with customers and not escalate situations Rather then diffusing the situation, Chris escalated. Chris could use some training on customer service. When I first walked into the shop tonight, Javier remembered me since I have been to that store a million times and we talked Unfortunately I didn't get Javier to help me. This guy Chris jumped in. This guy Chris said that he could not let me pay off my kid's iPad because my husband wasn't there Yet, Roberto and Javier let me open up the iPad account, like 2 months ago, without my husband being present , and I used my husbands social security number 1st Chris said that he couldn't look it up, (even though my husband was on the phone), because he would lose his job But if Javier wanted to do it It's his discretion Then I asked Javier And then Chris answered for Javier I was like, let him speak for himself And then Chris tried to manslain And I threw out a swear word And I got kicked out by someone else Which I understand That's fair But Chris has no idea how to handle a regular customer I would not have lost my head if Chris didn't paint me into a corner Terrible customer service Terrible treatment Chris needs training. Obviously management needs to do a better job with training read more

AT&T Store - This smug - Mobile Phones Near Me - Coral Gables, Florida

Worst service provided by the unprofessional individual "CHRIS". His snappy attitude and disgusting behavior makes me switch to Verizon. If you go to this store avoid CHRIS. He said that he needed coffee and that it was the reason as to why he had an attitude but nobody deserves to be treated like garbage. Never again! read more

AT&T Store - I found another review that had the picture of the individual that treated me poorly today. This is CHRIS! Unprofessional. - Mobile Phones Near Me - Coral Gables, Florida

Good and professional. Saved me a lot of money. Pleasant nd helpful. Recommend highly

You have to be on the waitlist even to buy a cover for the phone. Ridiculous. Workers are rous read more

I would like to take this opportunity to congratulate Mr. Chris Sterling from AT & T Florida, 215 Miracle Mile for his outstanding customer service. Mr. Sterling was friendly, patient, and knowledgeable to the AT & T products as we had a lot of questions. He provided us with beyond service and did not hesitate to truthfully guide me with the best promotions for my teaching needs. We are now buying a second phone with Mr. Sterling as my first experience purchasing an iPhone with him was over the top. I am now ready to change my 6 year old phone and I recommend you go see Mr. Sterling for any iPhone needs. Mrs. CRuz MDCPS Teacher read more

It is what it is, a cell phone store. Went in here to buy a screen protector and have them put it on for me. We waited about 10 minutes, which is ok considering it was a Saturday afternoon. My GF decided to get one, too. They managed to put hers on in like 20 seconds and it was fine. Mine, however, took more like 20 minutes. They had to get another protector to put on because something went wrong with the first one. Annnnnnnnnnnnnnd guess what? I have bubble under the protector less than a month after getting it. I will be going back because that is the whole reason I went here because I can't do it without getting bubbles. Mildly annoyed that I will have to make a return trip. That being said, the staff were very very friendly and we had good conversation while the protectors were being put on. read more

Employee: Carolina "Caro" Orjuela Store: AT&T on Miracle Mile (Coral Gables) If one is searching for an "exemplary fashion" of what a service agent could and should be, then visit this store in Coral Gables. This person went above and beyond with her service and hospitality. She took her time to ask about my life (without being non-invasive) and it made me feel like family when I was there at the store. My situation or my ordeal with my phone does not need to be explained, more importantly how it was resolved is better to be shared. I had no appointment, I was simply a walk-in but still assisted right away. Shortly after, I walked out of that store with a new and upgraded cell phone and a smile on my face because the issue was long gone. There is not much more that needs to be shared. I received the customer service that I believe everyone in society would like to receive when they walk into a store. Thank you very much to that store and to the employee that helped me, Caro. Kindest regards, Charlie read more

I had a fabulous experience here. I shattered my phone and needed to replace it. Jossue was so helpful! He explained all of the different options well. He made the transfer process super smooth. I was shocked by how quickly I was able to have it done! definitely will come back if I have any other phone issues read more

I'm really surprised that this AT & T store has such negative reviews! I came here yesterday to upgrade my iPhone 3 to a Samsung Galaxy S4, and the workers here were nothing but attentive and supportive. The second I walked in, I was immediately assisted. The worker who helped me looked me up in the system and couldn't upgrade my phone right there because I wasn't listed on the plan. Since my iPhone was dead, he allowed me to charge it while I made a few phone calls to adjust my phone plan. He was really patient because the whole process of adding my name to the plan took about 15-20 minutes. Once I was added, he explained to me that I could get some insurance plan for the phone. He was a bit insistent to buy it, but I didn't expect otherwise from someone in sales. He also pushed to me a couple of services that included Internet connection, but unfortunately, I didn't need anything else he was selling. Other pluses about this particular sales representative: He helped me take my phone out from a stubborn Otterbox case. Yes, I have trouble taking my phone out from my Otterbox case. Overall, it was a really pleasant visit. It was fast, quick, convenient, and their worker provided me with exceptional customer service and answered all my questions. read more

AT&T Store - Taken by the Samsung Galaxy S4 in their store - Mobile Phones Near Me - Coral Gables, Florida

The low overall rating of this AT&T location doesn't surprise me. My husband and I have been in a few times and the last time was the worst of our negative experiences. The store was empty, so we figured we could quickly upgrade my husband's phone. After we put our names on the list (the normal protocol for AT&T stores, which usually works well), we walked around the store and browsed a bit. After we had chosen the phone we wanted, we started looking around at all of the employees standing around. There were at least 2 sales associates standing around, who MADE EYE CONTACT with us and then looked away. There were also 2 people who looked like managers or something, just chit chatting a few feet away from us. We asked someone for help, and they said they would see where we were on the list. After a few more minutes, we decided to check in with the list-lady, to see what was going on. A couple other customers had come in after us, and were also impatiently looking around to figure out why not one of the sales associates were able to help anyone. Finally, we were assisted by someone, and the only reason I gave 2 stars instead of 1 is that this guy was very attentive and friendly once he was helping us. He was respectful, understanding our choice to keep our non-data plan (we are a bit behind technologically-speaking). I would rather drive a few miles away to visit a better AT&T store. I hope this store doesn't discourage people from using AT&T, because service here really stands out in a bad way. read more

I had a wonderful experience at this store. I walked in at around 9:30am on a Saturday morning and was immediately greeted by David. I had made an appointment online but there was only one other customer there. I came in to upgrade my phone and David explained all of the phone options available, features for each, and prices. He backed up my data and checked my storage to ensure I wouldn't need more space on my new phone. He also set me up with the accessories I needed. I recommend coming in early as when I was finishing up there quite a wait. They could use a few more employees to assist customers who come in later in the day. read more

I waited here overnight for an iPhone release. This is the closest store to my home so that's why I picked this location. The store manager was a little too aggressive with her trying to get me to buy an accessory that I didn't want. I told her that I didn't want anything else, just the phone. I even told her I was a former employee and she still tried to up-sell me. I finally walked out of the store when I asked her to get me something that would distract her so I can leave without her noticing. This is the fault of those ridiculous sales goals where the sales rep is encouraged to sell more items than just the device. Adds too much pressure to the rep and the customer. read more

Dishonest! I was offered a "free" apple watch for being a first responder. Subsequently and unwittingly, I was charged a monthly fee plus other charges that I was never informed of at the point of sale. When I asked to discontinue the service, I received a penalty charge of $300 for the watch. That ended up being a better deal that continuing the monthly payments. What an outrage that AT&T conducts business in such a sneaky and unethical way under the guise of doing something honorable for first responders. read more

Had such an amazing experience yesterday with a lady named Alejandra there yesterday!! I barely have time being that I'm a business owner and she made the whole visit so fast and pleasant. She even helped me open a business account. Im terrible with technology and she explained everything to me to where it made sense. She helped me lower my bill and broke everything down to me. Thank you guys for all your help. read more

Manager javier was not helpful at all Im having some problems with my phone and he told me to just call and wait on customer service .. horrible and unprofessional manager he did not take not one minute to look up my account or even make some phone calls to try to figure out my situation but simply said he didnt know. This is the worst store ever i have never experience such bad customer service. read more

Dude, the only reason they have a third star is because the girl at the checkout process went over and beyond to apologize for my terrible experience. When you buy a charger here, it comes with a warranty that is traced back to your account for verification purposes. I'm tired of having my car chargers fail on me so I overpaid for their product and knew that when I encountered an issue, I'd be backed up by their policy. First they couldn't find my purchase in their system despite me providing a receipt. Then I was told to wait forever which really put a cramp in my day. It's not like I was opening a line for ten people and was making a major transaction- I just needed a replacement charger. Finally, someone realized that I needed to resolve this insignificant issue quickly and move on with my day which is when I was properly attended. Nowadays, there's so many phone providers and locations that establishments like this need to work harder and smarter to retain their clients and not overwhelm them with petty delays like the one I experienced. read more

I upgraded my plan and purchased a new phone from this store which had to be shipped to my house. When I went back to connect my new phone, I waited patiently for my sales guy, Oscar. When he was about to start helping me, his manager Roberto ("Rob") tells him that he has to go take his meal break. Oscar starts to rush me to turn on my phone and lets me know that he won't be able to help me. My young daughter and I said nothing else and just left. They made no effort to reach me or propose a new appointment time. They really didn't care to help after the sale and contract was signed. read more

Do you like stores with great customer service, a wide selection of items that are easy to find and that are reasonably priced? Well, then don't come here or you'll be disappointed on all fronts. I needed a Micro SD memory card for my cell phone. I have a plan through AT&T so I went to this AT&T store, thinking this would be the best place to try and get accessories. They have several different styles of phones and some accessories here, but I didn't see lots of basic items such as carrying cases, different skins for some phones and other things that you can find at kiosks in any shopping mall or airport. As far as what I came to buy, they had several types of memory chips, there were at least 2 salespeople standing around and they could see that I was going to both sides of the store to look for what I needed, but not once did either of them ask if they could help me. For all they knew, I could've been there to pick out a new phone! I figured if that's as helpful as they're going to be, I wasn't sticking around. I left, walked 1 block to RadioShack and the customer service there was like night and day; the guy behind the counter came to assist me and I had what I needed within 2 minutes of entering the place. He even offered to open it before charging me for it to ensure it would work and be recognized by my phone properly. The bonus? RadioShack had 2GB memory cards on sale for 1/3 the price of the ones they were selling at the AT&T store. Take some lessons, AT&T...If your store wants to survive in today's economy, customer service is where it's at! read more

AT&T Store - Mobile Phones Near Me - Coral Gables, Florida

Don't come to this location. I had made an appointment at this branch and we waited over an hour and a half we stepped out to put money in the meter and came back and they said our turn had passed and we had to wait another hour. They were not apologetic or friendly. My grandmother needed a chip for her phone, so i was with my grandparents and they were tired of standing around. The employees were rude and the only person who tried to help us had no authority to do anything about the situation. We left with no help. read more

SLOWEST. STORE. EVER!!! Was waiting for 2 hours just to turn in an iPhone for my next plan! On a Tuesday!!!!!! Wtf!!!! Called ahead of time and no one answers the phone either. Do not recommend. Run away. read more

All hail AT&T's newest concept, the "megastore". This place is worth your weight in fancy salt ($3.00/lb, so $600 in my case) if you're a jerkface in need of being treated as such. The sheer volume of wasted space meant to impress people with tiny phones and no-longer-StarTrekky Bluetooth earpieces would be forgivable if the employees treated you with a level of decency you expect when being serviced in a non-Asian massage kind of way. Among the things that I've experienced: Went to buy a car charger and they tried to sell me a new phone. Went to upgrade my phone and was told I should buy the iPhone instead. Was the only client in the store and was promised I was next Went to buy a car charger (I have about six in different cars, none of which is mine) and was offered the StarTrekky things, a case, a new plan, and a flux capacitor. That's a lie, I would have bought the flux capacitor. Was treated like a jackass today because they cannot discount the iPhone for me until tomorrow. Why? I don't know. The manager did not communicate ideas or sympathy, only a level of indifferent douchebaggery, that turned to smug douchebaggery when he saw how irate I had become. Honestly, between their customer service and iPhone service prices, I'm sorely tempted to end my plan. I am considering unretiring my granny's old rotary dial, made from a bull's horn and lots of child labor, building an old-fashioned switchboard, hiring Angelina Jolie to monitor it on skates, and threatening any bad employees with a week working as the greeter for AT&T in Coral Gables. I think a group of 20 or so (my "network") would probably be able to cover the expenses for the same price. I only vacillate because I think it will fail when AJ, that's what I call her, tries to make out w/my wife or wear a vial of my aqueous humor and I don't have the steel in my heart to send her to AT&T. My authority would be compromised, respect would be lost and bedlam would ensue. Unlike the douchebags running the megastore, I cannot afford to lose my network. Next month, when I need a car charger, I'll go to one of the 30 nearby AT&T stores, most of which I know firsthand are run by more competent managers. (i really do buy that many chargers) Obviously, if you actually need an item, they do have it. read more

If I could give a negative star I would with pleasure, 2 different stores same lousy result, awful customer experience. There should be some disclaimer cause from the outside it looks like a regular AT&T store. Second, is fine for AT&T to sign their customer with paperless however when a customer buys merchandise with a credit card then it order to return the merchandise back you need the paper receipt. Get with the program AT&T, I can go to 90% of other retailers around the area and as long as I return it presenting the same card that I purchased the merchandise with, I'm able to return the merchandise. read more

I'm very disappointed of this place. I went on the 4th of July around 10:30 - 11:00 AM, the store was empty so I thought that it was going to be a pleasant and productive visit; Boy I was wrong. First of all, no one greeted me at the entrance, something that never happened in the past, but I was ok with that. So since there was no one in the front of the store or a list to write down my name, I walked up to the counter. The person behind the counter, I think his name was Alejandro, was on his phone, texting and only acknowledged me with his index finger while indicating to wait a second. Ok, not the best customer service, but then again, it was the 4th of July and I didn't want to get mad it was my day off. Finally, when he finished texting, he looked bothered by me, the customer. I proceed to explained what happened with my phone, and he still wasn't paying attention. At that point he was on the computer doing who-knows-what, since he didn't ask for any of my information to input in the computer. Finally I explained what happened - the phone stayed in a constant loading and never went to the main screen, I couldn't use the phone -, I wanted to show him what happened, and gave him my phone and he said "no need, I've seen it". Ok, once again, I'm the customer, watch out how you talk. I remember thinking, "it's my day off, let's not get upset. Get it over with and go". Basically he said that there was no fix for my phone - a Blackberry Torch -. That I had three options: A. Get a new phone, but since the warranty expired I had to pay 150 to 200 over the promotional price. B. Pay 250 to get a refurbish or not - no way to tell you - for a new phone, since I had the insurance. C. Get UVerse and start a new contract with them. That will overwrite my current contract. I asked, "can you reboot the phone and erase everything?" He replayed: "nope, there is nothing we can do. That model is bad. I've seen it with the old Torches; the new ones are better.". Mind you the phone only has a year. After all this, I went back to my home, I talked to one of my co-workers and asked her if she knew how to fix it, and she DID. She told me to connect my phone without the battery and reboot it using Blackberry Desktop. Guess what, it's working and I didn't have to pay a cent or get a new phone. I suggest to the people that go there to get service to get a second opinion - just like with doctors -. After all they are in the business of selling, but they MUST remember that they are also in the business of HELPING THEIR CUSTOMER... read more

I walked into the store very excited this morning with the idea in mind of getting a new iPhone. But I was very disappointed when I learned that AT&T is no longer doing 2 yr contracts at their retail stores. In order to get a 2 yr contract you have to go to a national store (Apple Store, Best Buy, Etc) or do it online. I guess they continue to make things more difficult for the customers and better for their affiliates. read more

If you are planning on going to this store, STOP where you are right now. Get back in your car and drive to the store on Kendall Drive and South Dixie Highway. At the Miracle Mile store, the customer reps are nice enough and are very helpful all the way through the deactivation of your old phone and the activation of your new phone and then when the deal is being finalized, you are told that the manager (Manny in my situation) will not do the deal and you have to pay more . . . a LOT more. When you decide to cancel the deal and reactivate your old phone, AT&T begins experiencing "problems" with reactivation of your old phone that "is going on at every store" and they "are working on it." After about another hour and forty-five minutes, if you haven't agreed to pay the extra money just to get out of there, your old phone will come back on line. Go see Maria Erigoyen at the Kendall Drive and US 1 store. She treats you with courtesy and respect instead of like a moron. read more

I had a completely different experience from Paul W. at this store. I guess they've had 9 months to read his review and implement some changes. This location is such a HUGE improvement from their previous space on Ponce. I walked in and was amazed at the large, clean, and well-organized space. I went during lunch time and was prepared to wait a long time like before, but I was greeted immediately when I walked in by Hugo. He was very nice and professional - even when my mom totally invaded his space. He took care of us very diligently and quickly, and I am happy to say he answered all my questions, activated a new line, didn't push for us to buy a phone (we had brought in an old AT&T phone which he set up), let my mom pick out the number she wanted, and made himself available to the both of us so we could reach him in case we had any future questions. Up to now I had avoided going to the AT&T Gables store if I could, but after yesterday's experience, I no longer feel like I'll waste my lunch time and I can honestly say if I need to go back, I'll definitely do business w/Hugo, top notch customer service! * Note: We walked to the Metro PCS store to cancel an account and remembered we forgot to get a case for the new phone - they didn't have one at MPCS so we returned to the AT&T store where another girl took care of us with as much care as Hugo did. So I would like to believe that customer service has improved among all employees at this store. Definitely check it out. ** Pkg: parking anywhere in the Gables is bad, but there is a parking lot one block south of Miracle Mile behind Baja Fresh. read more

Wow, don't think about going here if you want to get in and out. Ya right! Put aside 1+ hour if you want to get something done. Yes, is the space nice and clean looking but that is just because it's in Coral Gables and trying to fit into the correct appearance. read more

Went in to buy a new iPhone and wasn't entirely sure which model to purchase. I was helped by Ricky and he was very patient and thorough, explaining all the options to me and making sure I was eligible for the $700 trade-in deal. He help me set up my new phone, including adding the glass screen protector and case for me. He also showed me better mobile data plans I could switch to to help save money. I was very impressed by the service here and will definitely be back next time! read more

Literally just waisted one hour of my life to just be told that what I came to purchase wasn't in stock. If they were sold out of something, the guy to took my name down in line should have let me know. The brunette woman who worked there was extremely rude. I am going to contact higher ups because clearly from previous reviews there is an issue at this store location with zero improvement. read more

Horrible customer service. Representatives just sitting around taking their sweet time like if the customers had all the time in the world. The attitude was less than welcoming and it made customers feel like if our presence was a bother. I even asked to go to the restroom and they said sorry you have to wait to one of us are available. Really bad service. read more

My phone broke a couple months ago so I went in ATT to get a new one. Warning: This is my only time at this store. One person at the entrance asked how he could help. I replied by saying that I was looking for a flip phone. Immediate answer was that no we don't have any flip phones, then oh yes we have 2 flip phones over there (actually it's more like 10 flip phones). So I go over there, choose my phone (takes me a good 10mns), then look for a representative that is not busy. Found one! Went straight for him and told him I thought I was up for a free phone and needed someone to help me check that information and get me a new phone. Am I on the list? What list? There is a list? Oh the guy that asked if I need help when I walked in is the one taking names? Thanks for the heads up. *Walk over to the guy with the list - feel like I'm in a daytime night club* I want to be on the list! How long the wait? 15-20mns? *Look around, the rep I talked to is still doing nothing, and I don't see that much action in the store - very slow action from the reps* Forget it! Walked out without a phone. I have never been in an ATT store where you had to be on a list. The store wasn't that busy! read more

I've been to this store several times, as I used to live in the Gables and now it's still the closest store since moving closer to the Grove. The staff has been excellent here, always knowledgeable and I've never felt rushed or pressured into a new contract. I was just in this past week to get a new phone and found out I could actually save money by switching my outdated plan. On another occasion an employee here helped in tracking down some fraudulent purchases when I fell victim to Id.theft. Only cons here is the wait time; they usually get a ton of people passing through the store because of their location on the Mile. Suggestion: institute a paging system that allows people to leave the store when wait times are too long, that will allow them to get something to eat, run errands, or pay for parking while they wait. read more

The worst customer service, most employees super rude and wait times are insane. Never going back there again. We've been with att for over 12 years and these people except for the older gentleman that works there, make me want to switch to T-Mobile. Wow that's bad business. read more

Worst customer service ever.! This place disappoints every single time I go. They should all be trained on having good customer service including management read more

Went to this store and it was a waste of time. Not only were they not helpful at all and couldn't find a solution to my problem, but the "manager" (she has short hair, I didn't get her name) was rude and had no customer service at all. And there was an older gentleman who didn't know what he was talking about and kept saying things that didn't make sense. It looked more like a food court than an att store - all the employees were more worried about eating their food than helping customers. read more

Awful customer service. Ignored me completely. Had to ask one of 2 salespeople if I should put my name on a list, she said, "She knew who was next." Then 5 minutes later wrote my name down with a yellow highlighter and went back to whoever she was helping. People came in and other salespeople materialized, but I continued on with my invisibility. Went to the same person and asked her why people who came in after me were being helped and just like the Seinfeld episode, she lied to my face, "they were already here." Even though I had walked into an almost empty store ... I think I would have noticed the lady with 2 kids she went ahead and helped instead of me. My husband came in 20 minutes later and she RUSHED to help him. I guess if you're a good looking guy, this is your store. We left a couple of minutes later and she never even glanced my way. Avoid this store. read more

Oh, AT&T, how quickly you ruined things for yourself. I got a new phone at this store a couple of months ago and everything about that visit was great...until a couple of days later when I went to fill in the rebate form that the guy helping me had said was, "in the box." Well, it wasn't. I had to go back to the store to pick up the rebate form. Looking for parking along Miracle Mile on a Saturday is never easy, and it only added to how annoyed I already was at having to take time to go back to the store. The guy helping me that day took 20 minutes to get the form. I'm sure he was in the bathroom or out back smoking a cigarette or something, because it can't actually take that long to find a piece of paper. He filled out the part of the form he needed to fill out and then told me to fill out the rest and mail it in. So I did. Three weeks later I get a letter in the mail from AT&T saying that my request for a rebate had been denied due to the fact that AT&T sold me a phone with an advertised rebate that had expired a week before my purchase. Real shady, AT&T, real shady. I went back to the store for a third time to demand either a rebate or a credit to my account for the same amount. The manager was able to credit my account, but it took him forever. read more

They're lucky they don't let you give less than one star. Walked in to buy a phone at 6pm on a Saturday. Was told there are 10 people ahead of me so should be about 20 minutes. After 35 minutes I went to check where I was on the wait list and I was only SIXTH. I looked around to find only 3 reps were working. 2 were talking to each other and 1 was with the same person as when I came in. Guaranteed the only reason I moved up on the list is because the people ahead of me left out of frustration. There is zero sense of urgency on the part of any of the reps. What genius is it going to take to figure out you need more than 3 less-than-intelligent reps working during what is clearly a busy time for you? C'mon AT&T. I don't expect better from you but I wish I could. read more