Great service. Owner goes above and beyond. I had my screen replaced and shortly afterwards my…read morescreen stopped working well and was giving me issues. I took my phone back and when he opened my phone he saw that soda or some liquid had spilled and was all over the inside of my phone and screen. He scrubbed and cleaned the inside of my phone and replaced the screen again for no charge. I am so grateful for this as I have been in and out of the hospital with health issues and finances have been very tight due to me missing work. Most places would have definitely charged me since issue was apparently caused by me. Thank you again! Highly recommend!!

He fixed the back glass of my phone ! It works amazing now. Thank you ! He was very nice alsoread more

On August 2, 2025, I placed an order for phones at the Dallas, GA Victra store to pick up in-store…read more Without my authorization, the store's employee entered the order wrong and had it shipped to Lithonia, GA instead. When I discovered the problem, multiple Victra employees couldn't even tell me where my phones were. I had to find that out myself by digging through old emails. None of the staff took ownership of the mistake, and you cannot even call this store directly -- the number on the door sends you to a call center that's just as useless. I contacted Verizon corporate, who told me nothing could be done until they finished their "investigation," which could take weeks. That left me without the devices I ordered and no resolution. I cancelled my Verizon account entirely and switched to T-Mobile -- the only way I got the account closed quickly. Victra's "WeCare" team (yes, they really email from wecare@victra.com) sent me nothing but generic canned responses that ignored my actual questions. Even after I spelled it out, they refused to give details on what happened, how they'd prevent it in the future, or offer any compensation for the waste of my time. This was not a minor inconvenience -- it was hours of lost time, multiple trips, and a total breakdown of customer service from both Victra and Verizon. If you value your time and sanity, avoid this store and avoid doing business with Victra entirely.

Gone up a star. My new phone pickup answered all my…read morequestions. The team working, which included Troy, was delightful. There were 3 customers with me in the store. Though each upgrade and questions asked took a while (insert we are at the mercy of the computer), the employees acknowledged everyone. They really made the wait enjoyable. We all started up conversations with each other. Again, it will take time to get your questions answered and account fixed. At least you will get the help you need. More specifically. If I had tried to get the bonus for my trade in, I would have had the wrong plan. Also wanted to trade in my second phone, but the offer was expiring the next day, with the phone I wanted on back order. This store is able to order the phone and honor the offer. I'll be back again in the future.

This is not the store's fault... but! I called Verizon…read moreyesterday and canceled my internet. ( only thing I currently have with them) successfully done and told I could either return the equipment in person at this store, or any ups store. I like to physically hand this kind of thing over when possible. So now I'm here trying to drop it off and they're on the phone with corporate because it's saying I can drop off the base unit, but need to ship the extender in a different way. We're approaching 30 minutes in and still trying to figure it out. This is crazy.. next time( if there ever is) it's drop off at ups store and so long... jeez.

Came to the store to get assistance with login to see and pay bill. (Which the app prompted us to…read moredo). Representative was dismissive and did not want to assist. He told us to call 611 or use the kiosk. He was more concerned about what he was going to eat for lunch rather than assisting us. He said he doesn't know why Verizon tells people to come to the store when in store they are all about sales. So I guess if he's not making a sale he doesn't want to help us.

I had such a great experience with I Will Fix Your IPhone…read more They were quick, the customer service was amazing, and my phone looks brand new!! I came in with a cracked iPhone X with a case that clearly was not protecting my phone because the screen protector and the actual screen was broken. They fixed my screen and I ended up getting a privacy screen protector and the cutest pink phone case. I will definitely be recommending them in the future!!!

This is under NEW MANAGEMENT so please DO NOT PURCHASE THE COUPON UP TOP!…read more Got there on Friday to have an iPad checked out. I was told that the place is closing early and they will not be open on Saturday and Sunday as well. Guy up front asked if I wanted to drop it off on Monday instead of leaving it over the weekend. I told him no thanks ( I'm already here so why not leave it ). Got a phone call an hour later stating that the screen is messed up so he will work on the screen. So forward to Monday ( today 12:47pm) I called and ask about the iPad , I was told by the NEW MANAGER that he is putting the screen on right now so give him a few. I asked was 10-20 minutes ok and he stated no later than 2pm. Ok Got a call at 3:02pm that the iPad is READY ! Got to the place at 3:23pm and the iPad NOT FIX. The guy up front said give him a few minutes because it was working and he not sure whats going on. Ok cool. I told him we will go grab something to eat and come right back. Still no iPad ( ok cool we will sit in the car and eat ). I decided to walk in the place at 4:25 cause at this point we have been waiting for an hour. Lucky the iPad is working !!! I showed NEW MANAGER the coupon and he stated it's not his it's old management doing. Now the problem I'm having with THE NEW MANAGER IS you had us waiting for a damn hour and you can't grant the coupon or say let me take something off for having y'all wait this damn long???! Take the shit down then

Great Location to get your phones repaired at. Boss will always work with you on a discount for…read moreyour needs. Love the Free Screen Protector Promo also. Keep up the good works y'all.

I asked a number of businesses for a quote for replacing a screen for my cell phone and cell phone…read moreunlock was the first to respond promptly with a very good quote. Our discussion was great and I highly recommend this company.

They were very professional and expert with repair service.They were considerate and very…read morereasonable in cost, below expectations. They are 5 stars in service and results.

Yall need to fire some people the worker told me he couldn't fix my phone 5 seconds later the back…read morefalls out of it the back of my phone was more cracked then when I handed to him do not recommend this company

I used this company back in 2020 and he was vert quick came out and fixed my iPhone SX front…read morescreen. So i did not hesitate to call him again for the back glass of my iPhone 13 pro Well Tom came over and sat in his van and fixed my iPhone 13 pro or at least I thought so. I came inside and not 10 minutes later my front screen was popping off of the phone. I messaged and told him about this, and he responded back with telling me that because they had to remove the clips to remove the back the front clips might be lose well it was more than that the LCD screen was off and on even when it was just sitting there on the table. I messaged again that morning asking if someone could come and look at my phone because I cannot send him a screenshot of the damage obviously and he blew me off for about a week. Finally, he had someone named Ian come out to look at the front screen and Ian told me that the clips on the front were,gone so I got my iPhone 13 pro fixed the back glass was broken on it nut nothing was wrong with the front of the glass at all. After booking an appointment someone who has an issue with their work you are no longer important because they won't come back and fix it unless they charge you again and again they don't even give you a discount I learned a lesson to never do business with someone who is not apple certified yeah he charges 100 dollars to fix your phone however it takes him all of 3 minutes to do it and it'll be broken again in less than a month so if you just bite the bullet and go to an apple certified place and pay maybe 200 your phone will still be eligible for trade in and it won't break permanently in a money or less i mean if you want to throw the phone away let him fix it or if you think because someone knows something you don't you can watch a YouTube video and learn how to do it just as easily and not give your money to this greedy man he is hands down a crook i promise you the biggest crook!!! Your response to my post about your company shows right there that you truly are a piece of shit I mean most businesses ask the person how they could've made their experience better bot not you. You already know you are a piece of work and you'll just about do whatever you have to do to get a sale and if someone has an issue with your work you are 'too busy' to come back and look at the work you did but if they have something else their wanting to pay for you'll be right there. It's all good I have seen your type before you wont make it long in life. You;ll end up dying early of something like a heart attack or something bless your heart.

Dropped my iPhone and broke the screen. I called and within less than an hour Tom was at my house…read more10 minutes I had a new screen and screen protector. This is the best service I have experienced in a very long time. Highly recommend Tom and I asked for extra business cards to pass out to my clients!! Very very pleased and will tell everyone I know to call Tom for excellent customer service and a fair price. Give him a try you will be very happy you did.

I bought a laptop from this place on ebay (computer-63) that had a bios password lock. They did not…read moremention this in the listing and even described it as fully functional. I cannot install my OS because the HDD controller is probably set to RAID mode. Looking back later I noticed that this listing did not have any bios pictures like their other listings...so incriminating. It was also packed very poorly with no packaging on two sides of the laptop. There was an imprint of the laptop in the cardboard box. no padding between laptop and charger. They ignored my messages for 2.5 business days until I mentioned contacting ebay. It is still unresolved over a week after arrival. The listing was as follows: "Laptop tested to be in excellent working condition. Has scruffs and scratches see photos for details. Does not include charger, battery, ssd/storage, or os. Sold as-is [...specs...] With no operating system and SSD included, users can customize the system to their preferences."

Dijon saved my life!!! He mirrored two computers. I had…read moresome network issues when I got home he patiently walked me through everything the day before Christmas. He is knowledgeable patient kind, and I would totally recommend going to him for anything. He saved my business.!