Mr. Cory A provided me with OUTSTANDING customer service!!! He "listened" to my concerns and…read moreappropriately addressed them. I'm beyond ecstatic with the quality of customer care at this location. The employees seem to work together as a family-team. This location has consistently provided quality care for the 10 years I've gone to their location. This was very refreshing, especially since I'd received ZERO customer service at the Chapel Hill location in Douglasville, GA and the Location in Marietta, GA at 103 Powder Springs Rd.

If I could leave 0 stars I would. This is the second time I've come to this location and both times…read morehave been terrible. They claim to "check" you in but somehow forget you are in the store....its a small store. The guy who checked me in made eye contact with me twice and two other employees did too except they rather continue their conversation rather than help someone out. The guy who checked me in had the nerve to say "you were still here" after I told them to remove me off he waitlist since they started to tend others who got there long after I did.

I went in with my iPhone 6s+ and the need for a new phone. My phone was cracked so I couldn't use…read morethe ATT Next upgrade but I did pay off the amount left on my 6s+, then traded it in for a certain amount. The trade in amount went toward the new phone. All in all, I just had to pay the rest of the amount that I owed on my old phone and that was it. Jesse, the person who helped me, was more than helpful and amazing. He's the main reason I'm giving 5 stars! Getting a new phone is a big deal, especially when phone are near $1000 now! He made the decision super easy and I felt very welcome. I walked out with a bran new iPhone X!

This has been the worst customer service experience I have ever had with a utility or…read moretelecommunications company. My problems with AT&T started shortly after moving and signing up for Fiber. An AT&T representative came to my home and offered to buy out and upgrade my two phones for free if I switched from Xfinity Mobile. I was promised approximately $150/month with no down payment. After nearly two hours completing the process, the final paperwork suddenly showed a $500 down payment and a higher monthly payment. I declined. I later called AT&T and was told I could keep my phones and simply transfer my service. AT&T transferred both numbers from Xfinity, but my phones NEVER received AT&T service. I was left without working phone service and had to visit stores, create temporary Xfinity numbers, obtain port-out PINs I couldn't easily access because AT&T was sending verification messages to numbers I couldn't use, and spend hours on calls between AT&T and Xfinity. AT&T continued generating a wireless bill despite never successfully providing me wireless service. At one point an AT&T store employee assigned my old number to a store phone so I could retrieve a port-out PIN, which then caused AT&T's system to act as though I had an active iPhone with them. I ultimately canceled everything wireless and stayed with Xfinity. The ordeal took over a week. Then came the Fiber problems. When my Fiber was slow, AT&T insisted a technician had to come out. He said I needed two extenders, and I was charged $100 for the service without being informed of that cost before the appointment. Now my Fiber has gone completely down. AT&T initially showed an outage with a Saturday restoration estimate, then Sunday. By Sunday, the outage disappeared from their system even though my internet still didn't work. After hours dealing with chat and phone support, I finally got a technician. He didn't even need to enter my house because the problem wasn't here: he confirmed AT&T's line was CUT approximately 1,800 feet from my home. He told us another technician would repair it that day and that he would change my status to an outage. Neither happened. My service continued to show simply "offline," and two days later AT&T informed me repairs could take another 5-10 DAYS. I WORK FROM HOME. Being without internet for potentially more than a week because AT&T has a physically cut line is not a minor inconvenience--it directly affects my ability to work. I have repeatedly contacted AT&T looking for a solution. The technician stopped answering. Chat simply says they are working on it. Another representative apologized, said he couldn't do anything, and gave me what he called a "direct number to tech." I called it, and the number wasn't even connected. AT&T then emailed me a "benefit" offering $5 off or 25% off AT&T accessories. After days without internet, hours dealing with support, missed restoration estimates and a confirmed cut AT&T line, that offer felt insulting. AT&T has not offered a temporary hotspot or other meaningful solution. Ironically, I also cannot use AT&T wireless as a backup because AT&T's own failed wireless transfer is why I remained with Xfinity Mobile. I understand that outages happen. My complaint is about how AT&T has handled every problem: misleading sales information, failed service activation, billing for service I never received, unexpected charges, hours of calls and store visits, conflicting information, missed repair estimates, promises that were not followed through on, a disconnected "direct support" number, and no reasonable temporary solution. At virtually every stage, I have had to chase AT&T for answers to problems involving AT&T's own services and infrastructure. If you have another viable internet or wireless provider available, I strongly recommend considering them before signing up with AT&T.

I recently moved back to this side of town and needed to get my internet set up, so I scheduled a…read moremodem pickup at this location. Wrong move. I wish I had read the Yelp reviews before ever stepping foot in here, because I ended up back twice. The first visit, I figured it would be quick: hi, I'm with Xfinity, here to pick up a modem, thanks, have a great day. Instead I got roped into what felt like a timeshare presentation about signing up for Xfinity Mobile. I told the rep upfront I needed to get back on the road, but that didn't stop him. He pulled out a piece of paper, questioned how much I was paying for my service, then finally went in back to get my modem, all while I kept saying no thank you. He sat back down, brought up his manager, and said that since I'd signed up through a special package with a free year of Xfinity Mobile, it would really be best if I signed up today. I said no again. He then told me that if I declined the mobile activation, Xfinity was required to let me know they could add an extra $40 to my bill down the line. I said that sounded like a deceptive business practice, and he acted offended, saying "deceptive" was a pretty harsh word. When I asked when that charge would actually take effect, he admitted there was no set timeline, it could just happen at any point, and then tried to sell me again. I finally said I just needed the modem, thanked him for his time, and walked out after about 20 minutes. Round two came when I had issues with the Xfinity Mobile app. I did the usual troubleshooting, called customer service, got escalated to "the highest level of tech support," and was given a reference number and a promise of a callback. Three weeks later, nothing. I called again, sat on hold for 30 minutes, talked to a rep, got put on hold for another 15, and was then told I'd need to go into the store. So I did. There were at least seven employees, four people being helped, two more in line, then me, then a ten minute wait, then three more people behind me, then another five minute wait, all while three employees stood around doing nothing until someone finally suggested checking people in so the line, which by now stretched out the door in the July heat, could actually move. Once seated, I was called back fairly quickly and explained the situation. The rep said someone else would need to help me. Thankfully it wasn't the same guy from my first visit, though he was working that day, which made it almost funny when the rep I was talking to while waiting tried to sell me Xfinity Mobile too. When I pointed at him and described my earlier experience, she basically called him a liar, since Xfinity doesn't actually charge you for skipping the mobile package until a year after you sign up for service. The second rep finally came over, I explained everything again, and after about ten minutes of him fidgeting with settings and handing my phone back without turning my VPN back on, he said there was nothing he could do. Then, of course, he tried to sell me Xfinity Mobile too. Who's your carrier, how much is your bill, the whole routine. At the end of the day, the reps at this store don't seem to care about actually resolving your issue. It's obvious they get some kind of commission for signing people up for mobile, and it's blatant to the point of being uncomfortable. Here's the kicker: later that same day, on a whim, I tried once more to fix the app myself. All it took was disabling Safari cookies on my iPhone and restarting the phone. That's it. After three weeks of waiting on "the highest level of tech support" and an in-person visit where an experienced rep did nothing but try to sell me something, I fixed it myself in five minutes. Do not go to this location. Go to a different Xfinity store. I would never set foot in this one again.

I spent two and half hours in store on Saturday for mobile phone service. Total disaster. I have…read morehad Att for 25 years, but got Comcast cable and was told I had to have mobile xfinity. She switched my phone to xfinity without my knowledge ...she gave me my phone back and said have a nice day. I noticed at 10pm Saturday night what she had done. A total nightmare. I will never use Comcast at Hiram again. Went to Douglasville store this morning and they were very helpful.

Bought HP computer 2 years ago, Bought all there extras, that they suggested. Hard drive went…read morebad. Can't fix the computer. Sold my wife another $200 membership when dropped off. Will only refund $100. Buyer beware of what you purchase at Best Buy.

i do not recommend the hiram best buy i wrote a review about my visit here but for some reason it…read morewas deleted. I was at best buy looking for a product and could find no employees except the guy walking around with the clipboard NOT HELPING! when you walk in this store you have a problem finding employees. you also have trouble finding a friendly employee . IF YOU MUST USE BEST BUY CHOOSE A DIFFERENT LOCATION. MAYBE YOU WILL FIND A BETTER EXPERIENCE.

They were very professional and expert with repair service.They were considerate and very…read morereasonable in cost, below expectations. They are 5 stars in service and results.

Yall need to fire some people the worker told me he couldn't fix my phone 5 seconds later the back…read morefalls out of it the back of my phone was more cracked then when I handed to him do not recommend this company

Great service. Owner goes above and beyond. I had my screen replaced and shortly afterwards my…read morescreen stopped working well and was giving me issues. I took my phone back and when he opened my phone he saw that soda or some liquid had spilled and was all over the inside of my phone and screen. He scrubbed and cleaned the inside of my phone and replaced the screen again for no charge. I am so grateful for this as I have been in and out of the hospital with health issues and finances have been very tight due to me missing work. Most places would have definitely charged me since issue was apparently caused by me. Thank you again! Highly recommend!!

He fixed the back glass of my phone ! It works amazing now. Thank you ! He was very nice alsoread more