worst T-Mobile store ever, the store manager Erica and Danielle lied to us about how much we were…read moregoing to be paying on our plan, and now our plan is double the amount. We requested to give the phones back because we were lied to about the payment and even Melissa said she lied. And they told us that we were out of luck and had to keep the phones. so now we are stuck paying on phones that we were lied to about. This Store is a Gemec. And they will get there Karma. never coming here again. If I could rate this store under a 0 I would, very unprofessional

this store sux , not a corporate store and the owner want fix what her incompetent employee screwd…read moreup. she says it will be taken care of on your next bill but nothing ,contacted the district manager and assured me it would be taken care of . now that they got me passed my 30 day grace period and now they know nothing and dont see the promotion we were supposed to be getting . stay away unless you like getting screwed by tmobile. IN CASE IS DOESNT SHOW THERE LOCATION ITS AT 8876 DALLAS ACWORTH HWY , DALLAS, GA

I am convinced that Sprint has an evil plan to piss off their customers one at at time…read more So when I realized that my contract was over, and I could switch to the almighty Iphone...I did just that. And I did it IMMEDIATELY. I went to this store to get everything set up. After visiting this place 3-4 times for various issues, I realized these are some of the friendliest most helpful mofo's ever. Today I went for a simple issue. I didnt have my charger, and my phone was dead..so I needed to charge it. I was greeted with a friendly greeting, and immediately helped. While my phone charged, I brought in my laptop to do some work. I was interrupted 2x....one time an associate made a quick joke about the Yankees cap that I was wearing...the other time one of the employees suggested that I turn off my blue tooth on my mac so all my information was not available... Helpful/kind/funny..for no reason at all. Although the service with AT&T sucks, the employees are incredible, and never give me any grief. Keep up the good work.

If I could add a zero star I would! This complaint starts…read morefrom customer NO SUPPORT! To this location as well . If I'm making sense . Because I'm so livid at this point it's taking a lot for me to remain positive and concise . Initially I requested to exchange my phone number for a new number. Not a new phone , not an additional line . A NEW PHONE NUMBER!!! I have received two additional phones on my account without my knowledge, but the phones do not physically exist which brings me to 4 phones on my account . I have been on the chat line 4 times , I have spoken directly to customer NO SERVICE by phone about 6 times !! Explaining it was only supposed to be a new phone number swap which is free. Wait for it ! Then the rep disconnected my phone and I couldn't make any calls . Ha !! This all happened in a span of two days . Ok , since the reps do not speak or understand clear English, not even by chat . I went to the nearest AT&T store. This location . The rep. restored the phone service and swapped out the old PHONE NUMBER for a NEW PHONE NUMBER . The old number was to be removed . Supposedly . Wait for it ! I get a text message 1 week later with a bill extremely high and congratulating me on the new phone . What phone ? The old number was never removed . This is how I ended up with 4 phone lines and two physical phones. What sense does this make? I was standing in front of the rep and he was an American. Which spoke clear English and he still didn't satisfy my concerns. Yesterday , July 8, 2026 a rep by the name of Peter called me apologizing for the confusion. He said , he didn't understand the notes on my account and wanted to know which phone number is to be deleted ? I hate to use the word pissed , but I have reached to the extent of being pissed off . What ? Once again for the millionth time I explained the situation. He repeated my request back to me more than 5 times to make sure I felt he understood. Later that day . I received a text that the 90.00 charge was removed and the old phone number will be removed on the next billing cycle . The bill still looks relatively high for 2 phones . How do I know that I'm not being charged a hidden fee for something I didn't request? I've been with AT&T as a customer when it was doing business as Bell South Mobility. Decades ago ! Probably 30 years or more . Is it time for me to leave ? Cell service shouldn't be this expensive anyway , but at least provide the customers care I deserve ! I will be writing a complaint to corporate . How is it that a communications company lack communication and comprehension?

I bought a laptop from this place on ebay (computer-63) that had a bios password lock. They did not…read moremention this in the listing and even described it as fully functional. I cannot install my OS because the HDD controller is probably set to RAID mode. Looking back later I noticed that this listing did not have any bios pictures like their other listings...so incriminating. It was also packed very poorly with no packaging on two sides of the laptop. There was an imprint of the laptop in the cardboard box. no padding between laptop and charger. They ignored my messages for 2.5 business days until I mentioned contacting ebay. It is still unresolved over a week after arrival. The listing was as follows: "Laptop tested to be in excellent working condition. Has scruffs and scratches see photos for details. Does not include charger, battery, ssd/storage, or os. Sold as-is [...specs...] With no operating system and SSD included, users can customize the system to their preferences."

Dijon saved my life!!! He mirrored two computers. I had…read moresome network issues when I got home he patiently walked me through everything the day before Christmas. He is knowledgeable patient kind, and I would totally recommend going to him for anything. He saved my business.!

Just recently went from AT&T to Verizon, and it was the worst decision I could've made. I went in…read morewanting a family plan and was told by Donnell that my husband's phone will only be six dollars a month and if we traded his phone, we will get a $600 gift card and all these perks so it sounded great. We signed up gave him the old phone and got the Verizon phone and thought everything was set. We get our first bill and his phone is not six dollars and that is not including the service fee and startup charges. And we never received our $600 gift card like promised. When we called to ask about it, they said they still had our phone and it was never turned in. They were going to fix the situation now and we got a ticket number to reference it from the "manager" Sophia. I Was also told they would follow up in 24 hours to make sure we received our gift card. no one followed up. We never got a gift card. We went back to the store to find out what was going on. They looked up the reference number and nothing was linked to it. Everything everyone said was a lie. They basically just stole our money to gain our business and lie to us. Do not go there do not trust them. It's all a scam. I am still to this day trying to get in touch with a true manager to speak too but no luck.

autumn helped me complete the process of submitting a claim due to my broken phone. she made a…read moregenerally lengthy and frustrating process easy. she was very kind and helpful.

No complaints. Good place, kind people. They fixed my phone well with no surprises. They were…read morepleasant throughout the experience (it was Gilles and Alex, both great guys). I'd use them again. They will make you aware of additional things to buy: protection plans, cases, etc. Gilles overheard me talking about getting an Xbox for my boy and was sure to offer to sell me one and to finance it. They weren't pushy at all, but they definitely made me aware of opportunities to purchase thingss. They also have a tip jar, and the credit card keypad asked me to leave a tip. I say that because I'm one of those annoying people who doesn't much care for leaving tips; I'd rather see them just put the "tip" into the cost of the service. But it's not that big a deal. All that said, I'll be using these guys again. They did a fine job, and I'm very satisfied with their service, costs, and professionalism. Recommended.

T-Mobile sent me here for my cracked phone screen. There were two guys working the day I went. They…read moregreeted me upon entering the store. After checking in, they told me to give them an hour. They were accurate with their estimate. I returned in an hour and my phone was ready. I didn't run into any issues in the store.

My husband and I visited the uBreakiFix store located on Dallas Highway recently. When I walked…read moreinto the store I immediately noticed how clean and organized everything was. Josh, the employee that helped us, was with another customer but greeted us and was very polite. When we got up to the counter my husband expressed he thought the problem was with his iPhone's charging port. Josh examined the phone, agreed and took the phone to the back to see what he could do. When he returned to the front with the phone he plugged it up so we could see it was charging efficiently. Now, a couple days later, the iPhone is still preforming and charging much better than it had been. I was impressed with Josh's care, not only with the iPhone, but also with explaining to us the ins and outs. If My husband or I have any other malfunctions it's great to know we already have an excellent place to go with fabulous customer service and fantastic technical support.

I didn't even know this place was nearby. I trashed an iPhone that I knew was not repairable but…read moreinsurance needed to have it appraised. Called and spoke with Theo and he told me to come on on. Him and another tech did an extensive assessment and confirmed my suspicion. I was very impressed with the service and the detail of the estimate.

Avoid this store. I gave 2 stars only because they were polite in their incompetence. Other than…read morethat, it took me 5 hours to transfer my iPhone to a Galaxy. I asked for a 1TB version, and 5 hours later I had a 256GB version. They also slapped on two maintenance plans that I didn't ask for. They actually use Moe's wifi, which is next door. Also, after a couple of hours I had to use the restroom. They directed me to Moe's again. This place is a special breed of incompetence. I quickly deleted the maintenance plans when I got home and realized what they had done. Also, I was going to try out their new internet package since Comcast irks me. They sent two modems in two days. It was only good for 1/4 my throughput, something they could have checked in the store. In short, they did EVERYTHING WRONG. But...they were polite.

The Worst Customer Service I Ever Had At Any AT&T Store!!!…read moreThey Don't Even Care Who Got First, They Help Whoever They Want, They Rude And Unprofessional