If I could give zero stars I would. Beware of JASON that store manager. He is shady, and will add…read morethings you didn't ask for and tell you things are FREE that aren't. Make sure they explain everything in finite detail. Once he's screwed up your account then you'll get the pleasure of sitting on hold with customer care for an hour with some idiot who doesn't know what they're doing. Thanks for NOTHING T Mobile after being a loyal customer for 8 years.

Stay away.Worst service ever.Was told yo come back when the manager was available.Will going back…read moreto Verizon.At least they will try to help youi when there is an issue.

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.

Walked into the store with a busted 5s, and Nicole helped me upgrade to a better phone right…read moreaway...she was completely knowledgeable, switched my service for me, even helped me straighten out my account. She was the best, extremely helpful

From the owner: Get the best screen repair service at the best price at all of our Boost Mobile by Instaphix…read morelocations and get the "Lifetime Warranty on All Screen Repairs." at no additional cost! How can we offer this incredible deal for all of our iPhone and smartphone repair customers? Get the best screen repair service at the best price at all of our Boost Mobile by Instaphix locations and get the "Lifetime Warranty on All Screen Repairs." at no additional cost! How can we offer this incredible deal for all of our iPhone and smartphone repair customers? We have the best technicians in the smartphone repair business. We only use the highest end of components for your smartphone. Come into Instaphix today and find out why more and more people are choosing Boost Mobile by Instaphix as their go-to smartphone repair company!We have the best technicians in the smartphone repair business. We only use the highest end of components for your smartphone. Come into Instaphix today and find out why more and more people are choosing Boost Mobile by Instaphix as their go to smartphone repair company!

They let another person use my account and lied about it so I canceled after being a customer for…read more11 years.

My son lost his phone and my husband had an extra one he no longer needed. I took the extra phone…read moreto this T-Mobile to have a sim card put in it. The young man behind the counter who waited on me supposedly put a sim card in but the phone still did not work. Now here is where he got sneaky; he told me it would cost $40 for the card and to turn it on, which I thought seemed a bit steep but I needed to get the phone to work and I was in a hurry. Then he hands me a new charger and said it was to make up for having to spend on sim card. I told him I didn't need a charger but he insisted I take it anyway. As it turned out, not only did the card not work in the phone but this little scammer actually charged me for the charger. I didn't even look at my receipt until the next day when my husband was going back there with the phone. The little scammer refused to do anything and when my husband accused him of ripping me off, he actually laughed. I have now sent an email to the BBB. If the manager of this store allows such dishonest tactics, that tells you what kind of person he is as well. I tried taking a photo of the receipt but it's too wrinkled and light to really see it but it shows $10 for sim card and $30 for a charger.

I broke my screen today and called the store. He told me to bring it in and within 20 minutes, my…read morephone was fixed. The employee was so kind and friendly and my phone works perfectly. Thank you so much!

The battery in my I phone wouldn't hold a charge took it to IFixscreens port orange were open on…read moresunday. a half hour later I had a new battery and was back in operation. WELL DONE!

Eric!!! He was SO helpful, knowledgeable, patient and generous with his time. Definitely going…read moreback to see him for more iPhone upgrades!!

It's been almost a year since my last interaction with this business and it still goes down as the…read moreWORST customer service I've ever experienced. DON'T WASTE YOUR TIME!

Although their first diagnosis was incorrect, they admitted the error and fixed our PC by the next…read moreday. Recommend.

do not go here if you want your phone to be usable after paying $200 for a simple screen…read morereinstallation !!!!!

I dropped off my iPad on Saturday, October 4th, after speaking with Chad Robbins on the phone. He…read morewas polite when I arrived and explained that, due to my iPad's model, he would need to order parts and that it should be ready for pickup by Tuesday. I had no issue waiting until then. However, Tuesday (October 7th) came and I still hadn't received any update, so I called around 2:30 PM. Chad answered and initially told me there was no iPad matching my model in the store. Naturally, I became very concerned that my device had been misplaced or worse. After asking him to double-check, he admitted he had found it "hidden between drawers." He then told me he would need to overnight the parts to repair it which completely contradicted what I was told when I dropped it off. When I expressed my frustration, he repeatedly interrupted me and, despite apologizing, spoke to me in a condescending tone. He even said, "I'm going to break things down for you real slow so you can understand what I'm telling you here." As someone with a Master's degree, I found this extremely disrespectful and unnecessary , especially since my frustration was about the lack of communication, not confusion about the process. I told him I was not willing to wait another day and went to pick up my iPad, which was still shattered. The entire experience felt unprofessional and dismissive. I immediately went to IFIXandRepair, where the staff was courteous and began working on my device right away, and it should be done within a day. I rarely leave reviews, but I feel compelled to share my experience so others can avoid wasting their time and money. Lastly, I was told my iPad's password was required, which I found concerning since it shouldn't have been necessary for this type of repair. Given that he had my device for three days without even starting the work, I'm uneasy about the potential privacy implications as well.

I dropped my IPad off 5 days ago to get a screen repair. I was called and was told that my IPad…read morewould need additional work done to it. I went up the next day and I tried to ask some very important questions and the owner was extremely rude to me. He was very defensive when I asked to see my IPad. Every time I tried to ask a question he cut me off. He then walked away from me in the middle of my sentence and told me our conversation was over. All I was trying to do was get clarification on the additional work my IPad needed. I told him to go ahead and give me my IPad back. I did not want the service any longer. He refused to give me my IPad back. He told me to come back tomorrow and maybe I could have it back. I would not recommend this business! Horrible customer service!