This Verizon store at 34 Salt Creek Dr, Dover, DE is the best one in the Dover area. The Manager,…read moreMr. Shiv Patel, greeted me right away, no waiting time. He was very helpful with all of my questions and even proposed a better plan for all of my devices. I appreciated that Mr. Patel was very respectful and nice...excellent customer service! I highly recommend this store and their staff.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE W A LAZY ASS MANAGER the store in the hobby lobby. I was…read moregreated by a young white guy he said "hi u going north or south. Baffled and confused abt what he asked my sister and I we VERY CONFUSED. He NEVER asked how can I help u. If he did his job as a poor excuse of customer service agent. After I spoke to the manager who witnessed the ENTIRE SITUATION. When I asked to speak to him he came over and barely explained the store was cell only. Greet ur customer ask how can help then u advise that it's a cell only store and can direct me to the right store Wish it was an option for 0 stars Verizon sucks changing service after16yrs. They dnt care abt their customers..SPENDING MY MONEY

I traded in my phone last December during a promotion where if you exchanged a phone you got two…read moreiPhone 15 promax plus an iPad and an Apple Watch at no cost. I was told the two new phones were completely free of charge, yet I've been charged an installment charge for both every month. Verizon is completely deceptive in their practices and marketing. After nearly 20 years with them I can't wait until my contract is up so I can find a new company.

If I could have given no stars that would be a start. My phone would not allow me to make a call…read more Was in Dover so stopped in to see if they would check my phone. Walked in the door and was smilingly received. The gentleman said he didn't know what could be done but they would take a look. So went and sat down to wait to be called. Another scruffy looking person with a two day drunken binge look came up to the counter. I'm walked a couple, which he started to take their number but instead said come on back. He saw the shocked look on my face and told the couple to wait. He calls me up and I explain the situation again and also told him they were to look at my phone. He said he couldn't help me. Asked him if I was just wasting my time and he said yes. So I left fuming. Went to the Verizon store in Easton to see what they would say. Brandon looked at my phone, checked out a few things and had it working in no time. Thank you Brandon...Pooh on you Dover store.

CJ was very helpful. He kept in touch regarding a new phone and made the transfer from Android to…read moreApple very easy. Thanks CJ.

Great service by Victoria! We planned on buying one phone and came out with a new iPad too. We…read moreplan on returning to this location for all Our future purchases .

After 15 plus years of loyal service I am being forced to cut the cord from Verizon after a very…read moredisturbing incident with a Fios employee in Bel Air, MD. I had a Fios employee physically assault me at my home in front of my kids. The police were called and it was handled on the legal side. Verizon did nothing, zilch. They did not even apologize. In fact, my only contact (despite filing a report online) was they had an 'investigator' call me and try to write the incident off. No apology from the manager (Mike) of the assaulting employee (Brian), no follow up at all from Verizon, nothing. Shameful, and concerning. I cut my wireless service last night, and I am in the process of cutting Fios. Beware.

Will not be coming back two black employees didn't acknowledge me because I'm black but…read moreacknowledged the white guy that came in to get a phone case. Hospitality was redundant I came in to buy a phone for my brother for Christmas as a loyal customer I've been with T-mobile for 4yrs and this was disheartening. I will be buying my iPhone at the Apple Store instead.

Absolutely Amazing Staff .. Fantastic service by Ms. Roma…read more Thanks much..You're the BEST

Had to get 2 new phones tonight old phones were 3 1/2 years old, very great staff very customer…read moreservice oriented. Grace waited on my wife and I very nice young lady, it's a annoying task to get a new phone I feel like but they went out of their way to help a clueless couple struggle through this. Thanks

I was not going to mention my experience at the Smyrna location but this must be addressed on a…read morecorporate level. While being serviced at the Smyrna location, Tyler (manager) made it a point to blatantly insult me. He then proceeded to make me (and his coworker) aware of the size of his penis. ln case it is unclear what sexual harassment and inappropriate conduct within a professional setting is- examples of verbal harassment include sexual jokes, remarks and innuendos . I do not believe anybody is safe from ridicule and/or sexual harassment while Tyler is present at this location. On Friday November 17th I went to upgrade my phone at the T-Mobile store. An associate began to assist me and I selected a few devices. As my associate is entering my info into the tablet the conversation of streaming comes up. I tell Tyler he has the personality and voice for a successful gaming stream. He responds, " thanks. And you have the energy". I am typically described as an animated and energetic person so I was appreciative of the compliment. After responding with a thank you, Tyler looks at me bewildered and says, " that was NOT a compliment". My sales associate and I BOTH looked at him confused and alarmed at the random insult. It changed the mood tone of my experience until the moment I left. My sales associate and I continued through the process of upgrading my phone. The next step was getting protection for my new device. In order to shop for cases/protectors my back had to be turned towards Tyler and the associate that assisted me. I foolishly stated, "I'm not sure this protector will fit my phone. How big is it again?" To which Tyler begins to laugh obnoxiously. The associate assisting me states that my iPhone 14 is 6.2 inches. Tyler then proceeds to laugh harder and says, " yep . Sounds about right for me". EXCUSE MEEEE?!? His tone was playful and I immediately became even more uncomfortable. I stood there frozen and just shook my head. My back is turned to an individual making sexual innuendos and I am the only woman this room that now feels the size of a matchbox. The rest of the experience was painful as I waited for my iCloud to download to my new device. I stated how I regretted not getting the max because my prior device was a Plus. My sales associate mentions how he thinks I will like the slightly smaller product and won't really notice a difference. Tyler adds on, "And remember, it's not always the size that matters." At this point my stomach is turning with disgust. I am ready to leave and never return. As soon as I saw my screensaver appear on the new phone I grabbed it and left. I didn't get a receipt or anything. I don't feel comfortable going back that T-Mobile location and it's unfortunate that I can no longer utilize my local store. The experience was alarming and I have recommended that my family discontinue their 20 year relationship with Sprint/T-Mobile.

They are no longer selling maternity clothes or plus sizes in retail stores. First it was DEI then…read moreself checkout now you're discriminating again. I will not buy anything from Target again. Not in stores or online,

Since I was on my way between two work function I had no time to head back home to pick up what I…read moreforgot. And to add insult to injury, I had the head of my deodorant pop out and fall on the floor. So needed to restock on at least one item. I am sure I had more items on this visit to get, but I was hyper focused on the need to not stink. First, I hated how hard it was to navigate in the parking lot. Why did it feel like I was a pinball going up the track to plink my way down to a parking spot? Next, the layout of this store was a bit hard to understand. I felt like this location didn't follow the norm for the layouts that stores usually follow. I was about halfway through the store before I felt like giving up and finding a register. Not to worry, I did find my deodorant, saving me another stop on my way to my destination. Made my way to the registers, and I feel like this location pushes you towards using the self checkouts. There were not many registers open that allowed a customer to be dealt with by an associates. In fact, I feel like there were more associates surrounding the self checkout area. With that, why only have four of these and push a majority of people here. Not everybody knows how to use them, and with that, not everybody SHOULD used them.

The only other review on here is for the Dover location and does not reflect the quality of service…read moreat the Smyrna AT&T store. I went in today to upgrade my phone and was helped by TJ and Esteban. They were both incredibly helpful and friendly. They answered all my questions and made the visit enjoyable. TJ had also helped me add a line to my plan back in June and was equally helpful and friendly. Two really nice guys who seem to genuinely enjoy what they do.

From the owner: AT&T, serving over 81 million wireless customersread more

I have been searching for a phone case to protect my LG4+. I haven't had much luck in DC or MD. I…read morealso didn't want to wait to order something on Amazon. The employee was sitting behind the counter, checking his email. He wasn't outgoing, but he was helpful enough to show me a large supply of choices for my phone. He let me try several cases to make sure that they fit. He didn't rush me either. I sat on the floor and looked at dozens for cases. I paid $20 for a hardback case (plastic was $15).

TLDR: ended up with a more broken phone. Technicians lied to manager -manager hung up on customer…read more If I could, I would give this place negative stars. The absolute rudest staff, with zero technical skill. This place is worse than a joke. Took a functioning phone to have a screen replaced. 40 minutes later had a new screen and a completely not functional phone. Extraordinarily rude staff claimed they had absolutely no responsibility. Refused to offer any assistance. Said we should go have the SIM card checked at Verizon. I had to demand a refund. I had to demand to speak to a manager, who when he finally answered his phone, essentially called me a liar and absolved himself and his staff of any responsibility. He then hung up on me. If you have a problem, his name is Savas Abi, His phone number is 803-762-4034. He's a moron. A guard at the mall shared that this place is a complete ripoff - and has problems on the regular.

I had TREES - multiple - growing out of my roof! Lots of shade in my yard - lots of sticks on the…read moreroof - the leaves had broken down to make soil up there. Huge algae problem up there as well. This guy got back to me promptly, came and did the work as promised, and it looks beautiful.

From the owner: Tired of Broken Promises? Cleaning needs not being met? Stop looking. Simply Clean offers daily,…read moreweekly and monthly services. We are an accredited member of the Better Business Bureau. Simply Clean serves all of your commercial cleaning needs. Window