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    Verizon Authorized Retailer, TCC

    3.7 (3 reviews)
    Open 10:00 am - 8:00 pm

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    3 years ago

    CJ was very helpful. He kept in touch regarding a new phone and made the transfer from Android to Apple very easy. Thanks CJ.

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    5 years ago

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    4 years ago

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    T-Mobile

    T-Mobile

    3.0
    (2 reviews)

    Had to get 2 new phones tonight old phones were 3 1/2 years old, very great staff very customer…read moreservice oriented. Grace waited on my wife and I very nice young lady, it's a annoying task to get a new phone I feel like but they went out of their way to help a clueless couple struggle through this. Thanks

    I was not going to mention my experience at the Smyrna location but this must be addressed on a…read morecorporate level. While being serviced at the Smyrna location, Tyler (manager) made it a point to blatantly insult me. He then proceeded to make me (and his coworker) aware of the size of his penis. ln case it is unclear what sexual harassment and inappropriate conduct within a professional setting is- examples of verbal harassment include sexual jokes, remarks and innuendos . I do not believe anybody is safe from ridicule and/or sexual harassment while Tyler is present at this location. On Friday November 17th I went to upgrade my phone at the T-Mobile store. An associate began to assist me and I selected a few devices. As my associate is entering my info into the tablet the conversation of streaming comes up. I tell Tyler he has the personality and voice for a successful gaming stream. He responds, " thanks. And you have the energy". I am typically described as an animated and energetic person so I was appreciative of the compliment. After responding with a thank you, Tyler looks at me bewildered and says, " that was NOT a compliment". My sales associate and I BOTH looked at him confused and alarmed at the random insult. It changed the mood tone of my experience until the moment I left. My sales associate and I continued through the process of upgrading my phone. The next step was getting protection for my new device. In order to shop for cases/protectors my back had to be turned towards Tyler and the associate that assisted me. I foolishly stated, "I'm not sure this protector will fit my phone. How big is it again?" To which Tyler begins to laugh obnoxiously. The associate assisting me states that my iPhone 14 is 6.2 inches. Tyler then proceeds to laugh harder and says, " yep . Sounds about right for me". EXCUSE MEEEE?!? His tone was playful and I immediately became even more uncomfortable. I stood there frozen and just shook my head. My back is turned to an individual making sexual innuendos and I am the only woman this room that now feels the size of a matchbox. The rest of the experience was painful as I waited for my iCloud to download to my new device. I stated how I regretted not getting the max because my prior device was a Plus. My sales associate mentions how he thinks I will like the slightly smaller product and won't really notice a difference. Tyler adds on, "And remember, it's not always the size that matters." At this point my stomach is turning with disgust. I am ready to leave and never return. As soon as I saw my screensaver appear on the new phone I grabbed it and left. I didn't get a receipt or anything. I don't feel comfortable going back that T-Mobile location and it's unfortunate that I can no longer utilize my local store. The experience was alarming and I have recommended that my family discontinue their 20 year relationship with Sprint/T-Mobile.

    Verizon Authorized Retailer, TCC - mobilephones - Updated June 2026

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