The only other review on here is for the Dover location and does not reflect the quality of service…read moreat the Smyrna AT&T store. I went in today to upgrade my phone and was helped by TJ and Esteban. They were both incredibly helpful and friendly. They answered all my questions and made the visit enjoyable. TJ had also helped me add a line to my plan back in June and was equally helpful and friendly. Two really nice guys who seem to genuinely enjoy what they do.

From the owner: AT&T, serving over 81 million wireless customersread more

Had to get 2 new phones tonight old phones were 3 1/2 years old, very great staff very customer…read moreservice oriented. Grace waited on my wife and I very nice young lady, it's a annoying task to get a new phone I feel like but they went out of their way to help a clueless couple struggle through this. Thanks

I was not going to mention my experience at the Smyrna location but this must be addressed on a…read morecorporate level. While being serviced at the Smyrna location, Tyler (manager) made it a point to blatantly insult me. He then proceeded to make me (and his coworker) aware of the size of his penis. ln case it is unclear what sexual harassment and inappropriate conduct within a professional setting is- examples of verbal harassment include sexual jokes, remarks and innuendos . I do not believe anybody is safe from ridicule and/or sexual harassment while Tyler is present at this location. On Friday November 17th I went to upgrade my phone at the T-Mobile store. An associate began to assist me and I selected a few devices. As my associate is entering my info into the tablet the conversation of streaming comes up. I tell Tyler he has the personality and voice for a successful gaming stream. He responds, " thanks. And you have the energy". I am typically described as an animated and energetic person so I was appreciative of the compliment. After responding with a thank you, Tyler looks at me bewildered and says, " that was NOT a compliment". My sales associate and I BOTH looked at him confused and alarmed at the random insult. It changed the mood tone of my experience until the moment I left. My sales associate and I continued through the process of upgrading my phone. The next step was getting protection for my new device. In order to shop for cases/protectors my back had to be turned towards Tyler and the associate that assisted me. I foolishly stated, "I'm not sure this protector will fit my phone. How big is it again?" To which Tyler begins to laugh obnoxiously. The associate assisting me states that my iPhone 14 is 6.2 inches. Tyler then proceeds to laugh harder and says, " yep . Sounds about right for me". EXCUSE MEEEE?!? His tone was playful and I immediately became even more uncomfortable. I stood there frozen and just shook my head. My back is turned to an individual making sexual innuendos and I am the only woman this room that now feels the size of a matchbox. The rest of the experience was painful as I waited for my iCloud to download to my new device. I stated how I regretted not getting the max because my prior device was a Plus. My sales associate mentions how he thinks I will like the slightly smaller product and won't really notice a difference. Tyler adds on, "And remember, it's not always the size that matters." At this point my stomach is turning with disgust. I am ready to leave and never return. As soon as I saw my screensaver appear on the new phone I grabbed it and left. I didn't get a receipt or anything. I don't feel comfortable going back that T-Mobile location and it's unfortunate that I can no longer utilize my local store. The experience was alarming and I have recommended that my family discontinue their 20 year relationship with Sprint/T-Mobile.

They saved me from buying a new phone. My son's phone was dropped a few times and didn't react to…read moretouch. We couldn't unlock the phone (because touch function was messed up as I was explained later by Sinan) and display had a variety of multicolored lines. The phone was out of warranty and a friend suggested to take it to "FixItAll" on the Main Street. To my surprise they were able to fix it, which saved us from buying a new phone. Fantastic customer service! Very quick & quality repair. Highly recommend!

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

This is my second time using this company for my Samsung Note 9 for a battery replacement. So far…read moreso good

Came home to discover my laptop had somehow locked me out and was not able to figure out the…read moreinsufficient instructions from Microsoft on how to correct the problem. Since losing my longtime, and trusted computer guru retirement I was at a loss. Decided to give Fix Ur Crack a try and I'm glad I did. Quinn quickly and expertly solved a security problem with my laptop. He also took the time to explain why the problem occurred and how to prevent it from happening again. Will be keeping his card for the future.

Fixed me right up to repair my screen. Pleasant conversation to boot! And a fair price. Look…read moreforward to exploring what additional services they offer. Just 4 stars because there is always room for improvement.

I WOULD NOT RECOMMEND Fix Ur Crack- I made the mistake of allowing this company to replace the…read morescreen on my brand new iPhone, as it had a simple crack. After paying $180 CASH on Saturday May 10th, the screen was replaced for the first time. Immediately after the screen was replaced, there was an Error message on my screen, advising that the product was not compatible with Apple, and the screen was glitching. I advised the technician of this before I even left the parking lot, and I was told to wait over the weekend to see if the glitching would "resolve" itself. The glitching gradually became worse. After calling the store on Monday May 12th, I was assured that I could come back and have the screen replaced for a second time. When I arrive to the store, I was told that the screen was actually not in stock and it was currently being delivered from another store. I left the store, and then returned, hours later, at the time the technician advised it would be in stock. When I arrived to the store for the THIRD time, I was told the part hadn't been delivered yet. I never received a phone call, text message, email, or any other form of communication advising that the part hadn't arrived. I then waited for two additional hours... it still hadn't been delivered. When I requested a refund, I was told that it had to be processed in their system and that because I paid cash, they do not keep that amount on hand and someone with higher authority would have to go to the bank... I come back to the store the next day to have my screen repaired, once again. (I called and confirmed it was in stock and the technician advised that shipment had came in that day but hadn't yet opened the box, after I requested, multiple times, to be contacted when the part arrived). After about 30 minutes after the second screen was installed, my phone began overheating and would not hold a charge. I NEVER had this problem, not even once, prior to Fix Ur Crack installing their screens on my phone. I have requested, for weeks, to talk to the owner, Ryan Lawson, and he has not returned any of my phone calls or voicemails. Ryan had communicated through one of his technicians that he wants a chance to "resolve the issue" by testing multiple phone screens on my phone (that are not Apple products) to attempt a third screen replacement. Fix Ur Crack has had several opportunities to fix the problem that they caused. I have requested a refund of the cash that I paid to this business, as they have ruined my device and I have to pay $300 for a new phone. An additional $180 was literally wasted, and when I requested a refund, the company refused, and said they would consider putting my cracked phone screen back on, for the POSSIBILITY of a refund. When I asked if they still had my original, cracked screen, the technician responded with "Well, we keep the broken screens in a bin and I can't guarantee that it's still in there" ... I can no longer use my phone throughout the day, as it becomes too overheated. The battery life is nonexistent and I've advised, multiple times, to this company that I stay at home full time with my baby and NEED access to a phone, especially in the case of an emergency. I've learned my lesson by never paying cash to a business again, and I'm hoping that someone else doesn't make the same mistake by using Ryan Lawson's company, Fix Ur Crack. Ryan should consider Fixing His Morals.

Store employee stated we could upgrade with a $700 per phone credit to pay about $5 per cycle…read more Turns out we got $65 total versus $1400 for the upgrade. He did not ever state that it was "as much as", so he either lied or did not understand the deal. I am giving him the benefit of the doubt with 2 stars, so be warned to ask and not just assume he is correct.

This is about a reward card I received for a promotion. I miss placed the card after having a TKR…read moreand AT&T would not give me another replacement card because the card was expired but the $300 dollars was never used because it was lost. So they got the money back, bad business for AT&T. This is from their 800 caller, if the money was not taken off the card why not issue another card? Will go back to Verizon wireless for better services.