The only other review on here is for the Dover location and does not reflect the quality of service…read moreat the Smyrna AT&T store. I went in today to upgrade my phone and was helped by TJ and Esteban. They were both incredibly helpful and friendly. They answered all my questions and made the visit enjoyable. TJ had also helped me add a line to my plan back in June and was equally helpful and friendly. Two really nice guys who seem to genuinely enjoy what they do.

From the owner: AT&T, serving over 81 million wireless customersread more

Courteous and very helpful! They ordered and replaced my camera in maybe 20 minutes once the part…read morearrived. And, when the new camera failed they replaced it again right away!

Changed my batteries, repaired screens and charging port. Affordable and good service…read more It is a little hard to find. Go in the store on the left side of the listed address and you will see a cell phone work bench.

I have been searching for a phone case to protect my LG4+. I haven't had much luck in DC or MD. I…read morealso didn't want to wait to order something on Amazon. The employee was sitting behind the counter, checking his email. He wasn't outgoing, but he was helpful enough to show me a large supply of choices for my phone. He let me try several cases to make sure that they fit. He didn't rush me either. I sat on the floor and looked at dozens for cases. I paid $20 for a hardback case (plastic was $15).

TLDR: ended up with a more broken phone. Technicians lied to manager -manager hung up on customer…read more If I could, I would give this place negative stars. The absolute rudest staff, with zero technical skill. This place is worse than a joke. Took a functioning phone to have a screen replaced. 40 minutes later had a new screen and a completely not functional phone. Extraordinarily rude staff claimed they had absolutely no responsibility. Refused to offer any assistance. Said we should go have the SIM card checked at Verizon. I had to demand a refund. I had to demand to speak to a manager, who when he finally answered his phone, essentially called me a liar and absolved himself and his staff of any responsibility. He then hung up on me. If you have a problem, his name is Savas Abi, His phone number is 803-762-4034. He's a moron. A guard at the mall shared that this place is a complete ripoff - and has problems on the regular.

They saved me from buying a new phone. My son's phone was dropped a few times and didn't react to…read moretouch. We couldn't unlock the phone (because touch function was messed up as I was explained later by Sinan) and display had a variety of multicolored lines. The phone was out of warranty and a friend suggested to take it to "FixItAll" on the Main Street. To my surprise they were able to fix it, which saved us from buying a new phone. Fantastic customer service! Very quick & quality repair. Highly recommend!

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

Fixed me right up to repair my screen. Pleasant conversation to boot! And a fair price. Look…read moreforward to exploring what additional services they offer. Just 4 stars because there is always room for improvement.

I WOULD NOT RECOMMEND Fix Ur Crack- I made the mistake of allowing this company to replace the…read morescreen on my brand new iPhone, as it had a simple crack. After paying $180 CASH on Saturday May 10th, the screen was replaced for the first time. Immediately after the screen was replaced, there was an Error message on my screen, advising that the product was not compatible with Apple, and the screen was glitching. I advised the technician of this before I even left the parking lot, and I was told to wait over the weekend to see if the glitching would "resolve" itself. The glitching gradually became worse. After calling the store on Monday May 12th, I was assured that I could come back and have the screen replaced for a second time. When I arrive to the store, I was told that the screen was actually not in stock and it was currently being delivered from another store. I left the store, and then returned, hours later, at the time the technician advised it would be in stock. When I arrived to the store for the THIRD time, I was told the part hadn't been delivered yet. I never received a phone call, text message, email, or any other form of communication advising that the part hadn't arrived. I then waited for two additional hours... it still hadn't been delivered. When I requested a refund, I was told that it had to be processed in their system and that because I paid cash, they do not keep that amount on hand and someone with higher authority would have to go to the bank... I come back to the store the next day to have my screen repaired, once again. (I called and confirmed it was in stock and the technician advised that shipment had came in that day but hadn't yet opened the box, after I requested, multiple times, to be contacted when the part arrived). After about 30 minutes after the second screen was installed, my phone began overheating and would not hold a charge. I NEVER had this problem, not even once, prior to Fix Ur Crack installing their screens on my phone. I have requested, for weeks, to talk to the owner, Ryan Lawson, and he has not returned any of my phone calls or voicemails. Ryan had communicated through one of his technicians that he wants a chance to "resolve the issue" by testing multiple phone screens on my phone (that are not Apple products) to attempt a third screen replacement. Fix Ur Crack has had several opportunities to fix the problem that they caused. I have requested a refund of the cash that I paid to this business, as they have ruined my device and I have to pay $300 for a new phone. An additional $180 was literally wasted, and when I requested a refund, the company refused, and said they would consider putting my cracked phone screen back on, for the POSSIBILITY of a refund. When I asked if they still had my original, cracked screen, the technician responded with "Well, we keep the broken screens in a bin and I can't guarantee that it's still in there" ... I can no longer use my phone throughout the day, as it becomes too overheated. The battery life is nonexistent and I've advised, multiple times, to this company that I stay at home full time with my baby and NEED access to a phone, especially in the case of an emergency. I've learned my lesson by never paying cash to a business again, and I'm hoping that someone else doesn't make the same mistake by using Ryan Lawson's company, Fix Ur Crack. Ryan should consider Fixing His Morals.

This is my second time using this company for my Samsung Note 9 for a battery replacement. So far…read moreso good

Came home to discover my laptop had somehow locked me out and was not able to figure out the…read moreinsufficient instructions from Microsoft on how to correct the problem. Since losing my longtime, and trusted computer guru retirement I was at a loss. Decided to give Fix Ur Crack a try and I'm glad I did. Quinn quickly and expertly solved a security problem with my laptop. He also took the time to explain why the problem occurred and how to prevent it from happening again. Will be keeping his card for the future.

Worst possible customer experience you could imagine consider it theft!!!!!!…read more If you do business with these people approach with caution, check an double check everything before you walk out of the store, these are people not to be trusted. They added phone insurance to our contract without our knowledge knowing we were set up on auto pay, forged my signature to the contract without our knowledge. Must be something they do often as when called on it they got very defensive, an threatened me. Contracted for 2 iPhone 11, August 22, they were older models we payed $350 each 2 $700, signed a 4 year contract for service. Without our knowledge they added insurance @ $35 per month for 4 years. Would have cost $1700. to insure 2 phones we paid $700 for!!!!! Got an email from Verizon corp office April 24, insurance on our phones was going up!!!!!!!!!!!!!! insurance we didn't know we had. Called Verizon 800 # an canceled the insurance after paying $685. to insure phones we paid $700 for!!!!!!!!!!!!!!!!! Got no satisfaction from anyone @ Verizon not an apology no credit, they told us it was or responsibility to know what we purchase, even though the contract we walked out of the store with didn't mention INS. Questioned the store, Verizion 800# customer service, wrote letter to Verizon Corp with proof of forged signature!!!!!!!!!!!!!!!!! Too bad!!!!!!!!!!!!!

Reading these reviews, I can attest that nothing has improved. Please go here if you're over 50 and…read morelike being called "Honey" in a condescending tone of voice by someone selling you services. Did I say "services"? It took 5 visits to resolve all the issues we had, and each time, I was chastised and told "As I told you....". When clearly I was not told. I'd never had to send a trade in phone back, because the Verizon store always did that. Not at TCC--the woman in the store printed out pages of "instructions" for sending the trade in to Verizon. I called because the instructions weren't included in the ream of paper. "It's right there, honey." When I asked her what page it was on, she couldn't find it either, and eventually called me back and left a long, incoherent message with instructions that didn't work. I called--again-- and finally got someone else to (somewhat grudgingly) walk me through the process. We requested paper bills no less than 4 times, and of course, we were put on paperless billing. Another "Honey, I told you it would be more expensive." "How much more?" "I don't know." Unspoken: "and I don't care." If you have low blood pressure and need some aggravation to pep up your day, then by all means, TCC is the place for you!! Otherwise, head for a real Verizon store, and get actual service.

I lost my phone yesterday and went into the AT & T store in Dove Run Middletown today and I was…read morevery pleased with the service. The store manager was helpful and understanding of my situation. He was able to help get me set up with a new phone that was compatible to what I had and no big change monthly charge. The store is under new management and they get 5 stars from me!!