Tmobile in Millsboro…read more Jordan was extremely helpful. He spent lots of time on my issue. He definitely made my dreaded visit to fix my locked phone pleasant.

I have been getting mailings and emails from BOOST Mobile, notifying me that I was eligible for an…read moreupgrade to a new A15 phone for $15. I had 2 lines that I purchased at the same time, so both lines should have been eligible. When I arrived at the store, I was told that it would cost over $330 to upgrade. He quoted an activation fees, and new sims cards and the cost of the phones. I reminded him that the mailing said $15 . His response was that they send those mailings to everyone, but you have to come into the store to get a price. That explanation made no sense to me. He was literally trying to scam me in broad daylight. He said that his system didn't show that I was eligible for an upgrade. That was suspect, as the mailing that I received has my cell number on it, and it clearly stated that I was eligible for the $15 upgrade. If I'm an existing customer with the same number, why an activation fee??? Why new sims cards, when he could just transfer them to the new phones . These folks are dishonest!!! I attached a copy of the mailing. This is an excellent example of "Bait and Switch." The only way they got 1 star rating, was because a Zero was available. The initial reason for the visit was to replace my wife's phone. it was DEAD. At the time I wasn't aware that it had insurance on it. He pulled up my account but failed to mention that I could use the insurance to replace the defective phone. This is another reason why I believe that these folks are crooks. Buyers Beware.

I took my son's brand new iPhone here about a month ago after he broke it on a ride at the fair. 2…read moreweeks later, the screen is again cracked- I'm like WTH? So I bring it back in thinking surely there's a warranty- nope. So I again pay the $100 to fix the screen. It's been 2 weeks and guess what's happened to my son's phone again? The screen is again cracked- despite me paying the extra $10 for the screen protector. I guess I should've realized the first time this place does crappy work or something because this is insane- a screen should not be breaking every 2 weeks- something was not done correctly or they're using crappy screens to replace the old ones. I'm livid & will never return to this place or tell anyone to go here!

After I dropped my phone causing the screen to go blank I took it to Cell Surgeon in Camden, DE. I…read morewent there towards the end of the business day with a price in mind that I didn't want to exceed and they were nicely under that price. On top of that they said they would have the phone ready for me the next day. Sure enough, I picked it up as promised. They also returned the coat I had left there by accident. Good people, good service.

Still trying to fix the mess they created. Don't trust anything they say in this store. I have…read morespent about 8 hours with "customer support " and over 2 hours in the Dover corporate location. The manager at the Smyrna store is not interested in customer satisfaction.

I would like to start by saying I have never had an issue with ATT service and this review is…read morenotabout the service, but about the store and ATT Policies / money gub. For backstory I use there prepaid $40 bucks a month plan unmimted talk, text and 15 gb of fast data- it slows down unlimited. Which works for me, I prefer to buy my phone out right. ( that's just me ). I was told I wasn't able to go in by the phone out right that they do not do that, but I have always done that. I understand 4 year is a long time and things changed. This store was not friendly on the phone when I called and asked if they had the one I wanted and if I could pay full price. They had ASKED THE manger. The MANGER OKED. As soon as I walked in I was greeted by Bart, I explained I came to purchase a new phone. He said I couldn't just by it, never asked if I had a plan. And I said why I could by it online. When I mention who we spoke to on the phone, he finally let me purchased the phone and put it on my prepaid plan. The whole time he was stand off-ish hardly looked at me, acted like when I didn't say what gig phone I wanted as the first word was so dumb of me. Since I didn't plan on going in after work, I didn't bring the phone case I got in, BART treaded me like inconvenient, and the way his body language spoke about me was different, when he asked if I wanted to see any cases I probably would have gotten one. Only once I got home I realized BART WAS THE MANGER. As an manger there is no way he should have treated anyone that way, especially someone who is coming in off the streets and was willing to easily put down over a thousand dollars on a phone. I could have switched plan, upgraded, if sales associates was truly trying to sell you something, but no I got treated like red headed stepchild.

-10 stars: If you use Geek squad take pictures of whatever you bring to them to work on of its…read morephysical state, its event viewer status, and have a signed affidavit that it works by a credible witness.... because they will F you when they F your tech. I am an IT and brought in a gaming PC to have them replace my hard plastic tube liquid cooled CPU cooler with a fan unite I provided as they told me over the phone they would do it (its involved I had stuff to do). They checked it in, visually inspected it and certified in the doc no damage was visible. Two days later I get a message its ready to be picked up (sweet!). I get into the store and they tell me they couldn't do it because they cant remove the liquid (?) I ask the Tech if he really couldn't he then opened my pc and grabbed the hard tube supply line to the cpu and gave it a good tug.....!?!?!?! Its a 3yr old plastic tube with 3 year old seals and he raw dogged it as well with no esb or mat.... I get the bad boy home and roll up my sleeves to do it myself and I find red dye all over my CPU, my 3090, my ram, my M2 and down the board. Simply put they destroyed the entire PC!!! I have been fighting with them ever since to resolve the issue by replacing the PC. This is since 12/20/25. As of now I have yet to be contacted by their insurance company "sedgwick" as they were unwilling to take care of the store caused issue in store.

Buyer Beware!!!! I purchased a refrigerator around 24/25 three defective non working refrigerators…read morewere brought to my home. By the third try I kept the last one given it worked but the top was severely damaged on top since you couldn't see it I kept it and they compensated me for accepting the damaged merchandise I should've learned from there I just ordered a washer and dryer the incompetency a lack of training and knowledge was mind boggling. I ended up having 3 delivery dates within 3 weeks due to someone canceling my order unbeknownst to me. Installers driving to my home just to tell. me they couldn't instlall my pedestals given it wasn't on the order thiough id gone to the store the day before to confirm that they would be installed I was told they would compensate me for alll the aggravation that id suffered due too their ineptness once the machines were delivered They offered me $50 off each machine totaling $100 I declined and informed them that they could pick up their machines. Its the principle at this point The management has no integrity and spreading falsehoods with the exception of Darren, With consumers being very particular about where and who they spend their hard earned money with I chose to take my business elsewhere to a business who still believes in prioritizing satisfying the customers.

Best word I can give is run from this place! Nothing but a bunch of scammers! Monthly bill is…read moresupposed to be about $160.00, received my first month bill it was $407.00, I was told the company accidentally charged me twice so I would not have a bill for January. Hmmm okay got a bill for January and it wasn't for $160.00 but $303.00. After sitting in the store for well over an hour the manager informed us that the district manager would be in the next day and they would work on getting everything corrected and I would get a call. To no surprise I never received a call so I called multiple times and they did not pick up the phone. The sales rep that sold me my phones gave me his personal number even tried calling and texting him and nothing. So at this point I'm out of well over $1000.00 in between the phones I traded and bogust charges. I bought out my phones and went to another carrier.i don't have the money or patience to deal with a company that is not honest and doesn't stand behind thier products or word

Store employee stated we could upgrade with a $700 per phone credit to pay about $5 per cycle…read more Turns out we got $65 total versus $1400 for the upgrade. He did not ever state that it was "as much as", so he either lied or did not understand the deal. I am giving him the benefit of the doubt with 2 stars, so be warned to ask and not just assume he is correct.

This is about a reward card I received for a promotion. I miss placed the card after having a TKR…read moreand AT&T would not give me another replacement card because the card was expired but the $300 dollars was never used because it was lost. So they got the money back, bad business for AT&T. This is from their 800 caller, if the money was not taken off the card why not issue another card? Will go back to Verizon wireless for better services.