I traded in my phone last December during a promotion where if you exchanged a phone you got two…read moreiPhone 15 promax plus an iPad and an Apple Watch at no cost. I was told the two new phones were completely free of charge, yet I've been charged an installment charge for both every month. Verizon is completely deceptive in their practices and marketing. After nearly 20 years with them I can't wait until my contract is up so I can find a new company.

If I could have given no stars that would be a start. My phone would not allow me to make a call…read more Was in Dover so stopped in to see if they would check my phone. Walked in the door and was smilingly received. The gentleman said he didn't know what could be done but they would take a look. So went and sat down to wait to be called. Another scruffy looking person with a two day drunken binge look came up to the counter. I'm walked a couple, which he started to take their number but instead said come on back. He saw the shocked look on my face and told the couple to wait. He calls me up and I explain the situation again and also told him they were to look at my phone. He said he couldn't help me. Asked him if I was just wasting my time and he said yes. So I left fuming. Went to the Verizon store in Easton to see what they would say. Brandon looked at my phone, checked out a few things and had it working in no time. Thank you Brandon...Pooh on you Dover store.

Tmobile in Millsboro…read more Jordan was extremely helpful. He spent lots of time on my issue. He definitely made my dreaded visit to fix my locked phone pleasant.

I visited this store for internet and phone service. I was waited on by a male representative named…read moreAdonnis. His lack of knowledge about T mobile services, plans, and pricing was a glaring reminder that these companies nor its employees care about quality or customer service. He provided me with incorrect information multiple times and when I asked for specifics about WiFi upload and download speeds he proceeded to tell me he didn't know that information. I asked him if they had any placards or printed sheets in the store with the details of each plan and he told me they don't. This is wholly unacceptable and one of the worst retail experiences that I have ever encountered. How is one to make an informed decision without knowing exactly what they are choosing. He then tells me that I would need to look it up on my cell phone on the website. If the purpose of visiting the store is to receive professional assistance, why are customers being directed to perform self-service? He was so useless, and unaware that I believe he was intentionally being obtuse. If you don't want to service the public, find a job you actually like instead of wasting people's time. T-Mobile do better!

I took my son's brand new iPhone here about a month ago after he broke it on a ride at the fair. 2…read moreweeks later, the screen is again cracked- I'm like WTH? So I bring it back in thinking surely there's a warranty- nope. So I again pay the $100 to fix the screen. It's been 2 weeks and guess what's happened to my son's phone again? The screen is again cracked- despite me paying the extra $10 for the screen protector. I guess I should've realized the first time this place does crappy work or something because this is insane- a screen should not be breaking every 2 weeks- something was not done correctly or they're using crappy screens to replace the old ones. I'm livid & will never return to this place or tell anyone to go here!

After I dropped my phone causing the screen to go blank I took it to Cell Surgeon in Camden, DE. I…read morewent there towards the end of the business day with a price in mind that I didn't want to exceed and they were nicely under that price. On top of that they said they would have the phone ready for me the next day. Sure enough, I picked it up as promised. They also returned the coat I had left there by accident. Good people, good service.

Still trying to fix the mess they created. Don't trust anything they say in this store. I have…read morespent about 8 hours with "customer support " and over 2 hours in the Dover corporate location. The manager at the Smyrna store is not interested in customer satisfaction.

I would like to start by saying I have never had an issue with ATT service and this review is…read morenotabout the service, but about the store and ATT Policies / money gub. For backstory I use there prepaid $40 bucks a month plan unmimted talk, text and 15 gb of fast data- it slows down unlimited. Which works for me, I prefer to buy my phone out right. ( that's just me ). I was told I wasn't able to go in by the phone out right that they do not do that, but I have always done that. I understand 4 year is a long time and things changed. This store was not friendly on the phone when I called and asked if they had the one I wanted and if I could pay full price. They had ASKED THE manger. The MANGER OKED. As soon as I walked in I was greeted by Bart, I explained I came to purchase a new phone. He said I couldn't just by it, never asked if I had a plan. And I said why I could by it online. When I mention who we spoke to on the phone, he finally let me purchased the phone and put it on my prepaid plan. The whole time he was stand off-ish hardly looked at me, acted like when I didn't say what gig phone I wanted as the first word was so dumb of me. Since I didn't plan on going in after work, I didn't bring the phone case I got in, BART treaded me like inconvenient, and the way his body language spoke about me was different, when he asked if I wanted to see any cases I probably would have gotten one. Only once I got home I realized BART WAS THE MANGER. As an manger there is no way he should have treated anyone that way, especially someone who is coming in off the streets and was willing to easily put down over a thousand dollars on a phone. I could have switched plan, upgraded, if sales associates was truly trying to sell you something, but no I got treated like red headed stepchild.

Geek Squad is amazing at this store! They installed two TV mounts in my home. They went above and…read morebeyond. I can't remember both of their names, but I believe one was named Geoffrey. They always work together on home installations.

Has ANYONE at Best Buy from corporate that handles the call center ever tried to use it???…read moreApparently not as they would see that you cannot get through to a LIVE HUMAN BEING!!! All I want to do is make a payment and the website won't allow me to log on. No matter how many times I've attempted to verify my username and password. PLEASE ADVISE

Store employee stated we could upgrade with a $700 per phone credit to pay about $5 per cycle…read more Turns out we got $65 total versus $1400 for the upgrade. He did not ever state that it was "as much as", so he either lied or did not understand the deal. I am giving him the benefit of the doubt with 2 stars, so be warned to ask and not just assume he is correct.

This is about a reward card I received for a promotion. I miss placed the card after having a TKR…read moreand AT&T would not give me another replacement card because the card was expired but the $300 dollars was never used because it was lost. So they got the money back, bad business for AT&T. This is from their 800 caller, if the money was not taken off the card why not issue another card? Will go back to Verizon wireless for better services.

This is my second time using this company for my Samsung Note 9 for a battery replacement. So far…read moreso good

Came home to discover my laptop had somehow locked me out and was not able to figure out the…read moreinsufficient instructions from Microsoft on how to correct the problem. Since losing my longtime, and trusted computer guru retirement I was at a loss. Decided to give Fix Ur Crack a try and I'm glad I did. Quinn quickly and expertly solved a security problem with my laptop. He also took the time to explain why the problem occurred and how to prevent it from happening again. Will be keeping his card for the future.

I have been searching for a phone case to protect my LG4+. I haven't had much luck in DC or MD. I…read morealso didn't want to wait to order something on Amazon. The employee was sitting behind the counter, checking his email. He wasn't outgoing, but he was helpful enough to show me a large supply of choices for my phone. He let me try several cases to make sure that they fit. He didn't rush me either. I sat on the floor and looked at dozens for cases. I paid $20 for a hardback case (plastic was $15).

TLDR: ended up with a more broken phone. Technicians lied to manager -manager hung up on customer…read more If I could, I would give this place negative stars. The absolute rudest staff, with zero technical skill. This place is worse than a joke. Took a functioning phone to have a screen replaced. 40 minutes later had a new screen and a completely not functional phone. Extraordinarily rude staff claimed they had absolutely no responsibility. Refused to offer any assistance. Said we should go have the SIM card checked at Verizon. I had to demand a refund. I had to demand to speak to a manager, who when he finally answered his phone, essentially called me a liar and absolved himself and his staff of any responsibility. He then hung up on me. If you have a problem, his name is Savas Abi, His phone number is 803-762-4034. He's a moron. A guard at the mall shared that this place is a complete ripoff - and has problems on the regular.