I took my son's brand new iPhone here about a month ago after he broke it on a ride at the fair. 2…read moreweeks later, the screen is again cracked- I'm like WTH? So I bring it back in thinking surely there's a warranty- nope. So I again pay the $100 to fix the screen. It's been 2 weeks and guess what's happened to my son's phone again? The screen is again cracked- despite me paying the extra $10 for the screen protector. I guess I should've realized the first time this place does crappy work or something because this is insane- a screen should not be breaking every 2 weeks- something was not done correctly or they're using crappy screens to replace the old ones. I'm livid & will never return to this place or tell anyone to go here!

After I dropped my phone causing the screen to go blank I took it to Cell Surgeon in Camden, DE. I…read morewent there towards the end of the business day with a price in mind that I didn't want to exceed and they were nicely under that price. On top of that they said they would have the phone ready for me the next day. Sure enough, I picked it up as promised. They also returned the coat I had left there by accident. Good people, good service.

Friendly and nice employees but when I walked in I felt like I was in a club. They had hip-hop…read moremusic blasting over the speakers with no regards for the customers. Unprofessional and somewhat awkward.

I never thought I would write a good review about a Verizon store because in the past I have gotten…read moreterrible service, including when I bought my current phone there in 2022. However, Cadi and Mason were both extremely helpful and pleasant with me in helping me order a new screen for my apple phone and then putting it on. I hope this is a new trend at Verizon retailers because it's been nothing but bad in the past. Bette, Lewes

On Wednesday, August 12, I had the misfortune of being referred to the Victra Verizon Store in…read moreLewes, Delaware, for assistance with transferring my cell service to Verizon. Upon entering the store, the male representatives were occupied assisting other customers, while the available female representative barely acknowledged me. I explained that I had been referred by another Verizon representative who had attempted to assist me by telephone. Rather than reviewing the notes or making an effort to understand the situation, the Victra representative immediately presented one objection after another, stating, "You will need to pay $30, regardless of what the other agent said," and that it would take 24-48 hours for my phone to be unlocked or I would need to purchase another phone. Rather than continue an unproductive interaction, I left the store, contacted my previous cell provider to verify that the transfer had been completed, and proceeded to the Verizon location in Rehoboth Beach. My experience there was completely different. Alex of TCC welcomed me warmly, explained that he would assist me as soon as he finished helping another customer, and then provided exceptional customer service. He took the time to troubleshoot the issue, remained patient and professional, and ensured that my service was fully activated before allowing me to leave the store. I also want to recognize the Verizon telephone representative I initially spoke with, who followed up with me the following day to ensure that my phone service had been successfully activated. That follow-through was greatly appreciated. Alex and the telephone representative demonstrated what genuine customer care looks like--professionalism, patience, accountability, and a sincere commitment to resolving the customer's issue. Although my initial experience at the Victra store was extremely disappointing, the exceptional service I received from Alex and the telephone representative restored my confidence in Verizon's commitment to its customers.

Very friendly staff!…read more Was having issues with my accounts and the employees went above and beyond to help me!

Awesome service from Tu-sean! Getting a cell phone plan and upgrading is never easy but in this…read morecase it was! Go to this location when you need a new phone, upgrade or tablet! Best service on the island. Many thanks for making the whole family happy!

Tmobile in Millsboro…read more Jordan was extremely helpful. He spent lots of time on my issue. He definitely made my dreaded visit to fix my locked phone pleasant.

I visited this store for internet and phone service. I was waited on by a male representative named…read moreAdonnis. His lack of knowledge about T mobile services, plans, and pricing was a glaring reminder that these companies nor its employees care about quality or customer service. He provided me with incorrect information multiple times and when I asked for specifics about WiFi upload and download speeds he proceeded to tell me he didn't know that information. I asked him if they had any placards or printed sheets in the store with the details of each plan and he told me they don't. This is wholly unacceptable and one of the worst retail experiences that I have ever encountered. How is one to make an informed decision without knowing exactly what they are choosing. He then tells me that I would need to look it up on my cell phone on the website. If the purpose of visiting the store is to receive professional assistance, why are customers being directed to perform self-service? He was so useless, and unaware that I believe he was intentionally being obtuse. If you don't want to service the public, find a job you actually like instead of wasting people's time. T-Mobile do better!

CON MEN!!! 0…read morestars!!! Actually, they should give ME stars!!! In August my husband and I went in to upgrade his phone with our existing plan. The guy, Jason, was helpful enough and even told me that I could get a free phone because of the BOGO deal. I got excited and chose my phone. They had to order it and said they would call when it came in. 11 days later they called for me to come pick up my phone. While I was there we discussed a lot of things, including me enrolling in auto-pay to save money and we discussed adding smart family to my plan. Nobody mentioned me upgrading my plan. I got my next bill and was hit with another activation fee for my new phone (fine, Verizon likes to squeeze every dime out of you) and a 2nd device payment (wait....what?!?!). My phone was supposed to be free!! Turns out I had to change my plan and PAY MORE EVERY MONTH to get the free phone. After a few weeks with numerous phone calls and promises that the remaining credit for the phone would be put on my account I received my next bill... Another device payment... I reached out to Jason again yesterday and was promised a call back after he figured out what was going on. I never received a call back. I called again today and Jason wasn't in so I asked for a manager. I was told he was at another store and no he didn't know the number. I searched and found the number to contact him. I called and since the manager wasn't there I asked to leave a message but the guy kept me on the phone trying to man-splain it to me. I persisted that I still wanted to leave the message for the manager just as the manager walked in the door. I heard him telling the manager I wanted to speak to him and then proceed to argue with him about needing to speak with me. Finally, I got to speak to the manager, Michael, and he appeared to be trying to get me the credit promised to me for the phone. Throughout the day we spoke for over 2 hours total and he kept trying to convince me to get this other plan because it is a better deal(saying regardless of the outcome of the phone credit I should get the other plan because it's cheaper for me). He slipped up though and I caught him. He accidentally revealed that he withheld the information that my current plan gets a 22% discount for the company I work for and the new plans don't give those types of discounts. So it WOULD be cheaper for me to stay with my current plan. Finally, he tells me the credit isn't going to happen and the phone is out of the return period. JERKS!! SCAM ARTISTS!! LIARS!!

The staff is courteous and knowledgeable. Helen always greets you with a smile and resolves any…read moreissues.

Still trying to fix the mess they created. Don't trust anything they say in this store. I have…read morespent about 8 hours with "customer support " and over 2 hours in the Dover corporate location. The manager at the Smyrna store is not interested in customer satisfaction.

I would like to start by saying I have never had an issue with ATT service and this review is…read morenotabout the service, but about the store and ATT Policies / money gub. For backstory I use there prepaid $40 bucks a month plan unmimted talk, text and 15 gb of fast data- it slows down unlimited. Which works for me, I prefer to buy my phone out right. ( that's just me ). I was told I wasn't able to go in by the phone out right that they do not do that, but I have always done that. I understand 4 year is a long time and things changed. This store was not friendly on the phone when I called and asked if they had the one I wanted and if I could pay full price. They had ASKED THE manger. The MANGER OKED. As soon as I walked in I was greeted by Bart, I explained I came to purchase a new phone. He said I couldn't just by it, never asked if I had a plan. And I said why I could by it online. When I mention who we spoke to on the phone, he finally let me purchased the phone and put it on my prepaid plan. The whole time he was stand off-ish hardly looked at me, acted like when I didn't say what gig phone I wanted as the first word was so dumb of me. Since I didn't plan on going in after work, I didn't bring the phone case I got in, BART treaded me like inconvenient, and the way his body language spoke about me was different, when he asked if I wanted to see any cases I probably would have gotten one. Only once I got home I realized BART WAS THE MANGER. As an manger there is no way he should have treated anyone that way, especially someone who is coming in off the streets and was willing to easily put down over a thousand dollars on a phone. I could have switched plan, upgraded, if sales associates was truly trying to sell you something, but no I got treated like red headed stepchild.

DON'T GO HERE FOR A BATTERY FOR YOUR PHONE! They sold me a battery that was dead. It would not…read morecharge up to 100% and it lasted only one day. I'm sure he knew it was dead when he sold it to me. Also I was charged double price as to what I could order it online. But I wanted to replace the battery as soon as possible - BIG MISTAKE!!! Then when I handed him the money I had to ask for a receipt. The receipt stated no refunds or exchanges - too late then! Don't make the same mistake I did.

My first time coming here & prices are better compared to the last phone store I went & he fixes…read morethe whole phone not just the screen & good customer service. I would recommend anyone to come here first before any other phone repair store.