Sales Rep. Bladimir Santos is Fantastic! Made two appointments with him at the AT&T store with my mother trying to buy her a new iphone and fix bill errors. He is very patient and kindly translated everything he explained to me in Spanish to my mother. Also, manager Ray (I believe is his name) was also very helpful! Love this location! read more

My first Yelp review!!! I wish it could have been a positive one. I have been waiting for 50 minutes at this store. Customer service sucks! Everyone busy except for this guy who appears to be manager not doing a thing! He could of help his coworkers. Never coming back here! read more

Excellent costumer service, I have gone to several AT&T but this is the best one by far. They answered my questions, helped me all the way and gave me great deals. Cinthya was very professional and nice with us, even the Store Manager was there to help us or at least say hi. We are very happy with the service. :) read more

Really really was satisfied with the help I got at this AT&T store that no other one was able to help me around my area would mostly recommend this store to anyone also the AT&T representative Sandra help us in our every need explaining the process read more

I need to give them some credit AT&T has gotten alot better and their staff at this location are super friendly i really like the people there. read more

Went in today to upgrade my phone, the person at the door was very friendly she put our name on a waiting list and ask us to have a seat. After waiting we were approached by a girl name Yvonne, didn't really seem friendly, we had many questions and she didn't seem to want to answer any, as soon as we told her we were going to wait to upgrade she got up and told is "so are you going to want it or not" she made our decision so much easier, my advice is if you want an iPhone with friendly non committed service just go to the apple store. read more

Made my appointment online, and when I walked in to the store I was greeted by the manager Rosie, she resolved my phone problem in minutes I was in and out thanks to Rosie At&t needs more managers like her. read more

I want to say thank you to Brandon pivaral he is a very kind and helpful employee. He was very friendly and patient with me in resolving me issues and showing me how to use my phone read more

Best service for the price. Great customer service. They explain why something that you is not aware about cellular data and services works in a easy process to understand how much you used. The workers are friendly and greeting guests with their great smiles. It is in a plaza where the hometown buffet is at in case you get hungry and plus there is a chase bank for need for cashback to buy a new cellular phone. There is other small stores around this place. You can't go wrong with this type of service as it is one of the best and hopefully they can provide more types of services than others ones out there with great discount to make need for other customers to buy some type of service from them. Oh plus they also explain why if it ain't your phone that's gone haywire, they explain it is a software company like Google who done something else that your cellphone becomes a bit different like on icons or other apps. read more

The only reason this store get a half a star is because they had air conditioning. I have dealt w a lot of service issues and I am very aware of this industry but I have never seen such apathy and lack of respect and time as I did at this ATT store. I am still stunned by the very poor service and utter disregard to a loyal customer. ATT left a message to my father in law - who is 92 and a World War II Vet that the 2 G network is going away and to come in and get a new phone. He goes to this store and was told he had to pay for a new phone - good thing I was not there -and he did. He did not like the phone but took it paid and did not complain. Two weeks after paying for the new phone he got a letter in the mail saying come in and get a free phone bc we are no longer supporting 2G netwk. So we go back to the store and are told NO we can not take the phone back bc it is over two weeks old. We explained we just received the letter three days ago. The rep continued to say he was not aware of the 2 G and this free phone and there was nothing he could do it was all system related. We asked to speak to the manager. We were told he was out. He stated there was a floor manager - so we asked to speak to her. She was w a customer which we understood and said we would wait. Never did that floor manager make eye contact or even come over and say as soon as she am done she will help and she was aware we were waiting. I did see she did have time to leave her customers to talk to an attractive man that appeared and still ignoring us as she walked by. At this point I asked if we could just have the manager's card to the original rep. He said no prob he would get that for me. 15 mins later - a female rep - the only one in my opinion w any regard for us came over w the manager's card. We asked when he would be back she said he was at lunch so maybe 30 more mins. We waited . 40 mins later we went to another rep - had to unglue him from watching the Olympics asked if the manager was back yet - he checked and said no he was at lunch and had to go to another store. So after 1.5 hrs we left . Never during that time did anyone check on us - my 92 yr old father in law sat on a bench. I then later then afternoon I called the manager - he surprisingly answered and after the usual ATT dribble he said he could only give a 30.00 refund. Mind you - my father in law has been w ATT for 12 yrs or so and this phone is $65.00 -really ATT you are going to hard ball over $65.00 ? So we said yes and asked when he would be there so we didn't have to involve more reps he told me he would be there on a Tues from 10 -6. I did not go but later found out - manager never showed and my father in law waited and for two hrs then a rep helped him - he got what is originally came in for - he exchanged the phone he had to purchase for the free upgrade - even after all those reps said it couldn't be done. So if you can out wait ATT you may get the right thing done for you. My father in law is happy and wants to just let all go but I could not. ATT only cares if transactions are revenue generating - loyalty and doing the right thing are not in their training manual. I was truly stunned by this experience and am saddened that this is the norm now a days. I do not recommend this store at all. read more

Beware this store is shady!!! Carlos was the rep I was working with and I had only inquired about information and after doing my application he proceeded with creating an account with out my approval! He even created a phone number and an account when I had only wanted to know prices and how much I would have to put down! He tried selling me other things (which I know he was just doing his job)....I just got bad vibes. I thanked him for his help and said I would think about it. I went to an ATT Store by my house and they let me know there was an account already in my name and that "Carlos" should have not created anything. I called the store and apparently the manager was out to lunch and it was a few minutes before closing. They said the would cancel it! LOW AND BEHOLD a day later it is still not canceled and I have been on the phone with ATT office for hours due to this damn shady store! They didn't even set up a proper account and now I am trying to clean their mess! DO NOT GO TO THIS STORE!!!! read more

I hate writing reviews!! But, I have to thank ADA!! She helped me resolve a big issue, that AT&T over the phone had miss informed me about ( it would have cost me 840.00 or even the inconvenience of returning the phones) she was so patient and nice!!! Thank you ADA for everything!! read more

I visited this location last week and received outstanding customer service. The Associate that helped me was terrific. Her name was Arlene she was very knowledgeable and was able to answer all of my questions. She made me feel comfortable asking her anything and was able to show and explain special features on my new s6 edge. She was extremely patient with me and my son. Hands down she gave me the best service from At&t. read more

Does any one ever answer a phone??? Horrible customer service. Customers who are calling are just as important as the customer standing in front of you. This store hasn't grasped this concept yet. Good luck calling everyone. read more

arlene is amazing and awesome customer service. please go see her. i've been to the at&t in lakewood and torrance are terrible! !!!! go to this one in downey and you won't regret it. ...thank you again arlene read more

Wow! What horrible service! Upon activating a newly bought phone, the associate punched in random pins and set up codes without making us aware of it. I hope your visit is better than ours! read more

Don't get caught in their web I paid for my last Month and 5 days before the contract was up I called to make sure it was ok to move my number over and I was told there would be no problem because I had paid for that month. So when I received my last bill had over 300 dollars in early termination fees and when i went over to talk to them I received a there is nothing we can do about it. I will never switch to att again thanks for the lesson att. read more

My wife's IPhone 6 + that was never able to Facetime over cellular data. It had been this way since she purchased the phone in 2014. At the time Apple and AT & T weren't able to figure out the problem. It wasn't really an issue because wifey didn't care for FaceTime feature. Just the other day her phone died and we purchased a refurb from Apple to hold over until the iPhone 8 release. We now had a problem where iMessage was not working. Upon entering the store I was warmly greeted by Rudy the manager. He was very polite, helpful and efficient. Rudy knew exactly what the problem was; when we transitioned from iPhone 5 to 6, the upgrade wasn't reflected in their system. Rudy updated the info changed my SIM (it was using a cut down size SIM from iPhone 4 gen) had FaceTime and iMessage up and running within 10 minutes!!! Excellent efficient service! I will be returning to this store for future transactions specifically looking for Rudy assistance. read more

The sales person sold me a phone didn't backup the phones' data. The sales person said that apple could retrieve this data... after 7 hours unsuccessful trying to retrieve the data, I lost all of my data from the past 7 months. This could have easily been avoided by backing the phone up the in the store and or allowing me the backup the phone prior to the store erasing the phone's backup. Piss poor training by mgmt at the store. Both MGMT at at&t and apple said the store eff'ed up. read more

Daniel PB, thank you so much! You're excellent customer service made us decide to stay loyal in AT&T. Good job bro, you're awesome!

Daniel P - The true mathematical genius!!! Daniel got me a wonderful deal in regards to my phone plan. He worked those numbers like a prime rib! He was friendly, outgoing, kind, and helpful. Daniel can sale an igloo to an Eskimo. I'll be back Daniel!!! read more

My family and I visited this AT&T location last weekend and as soon as we walked in the store we were greeted and welcomed by the employees. Our wait time to be attended was less than 5 minutes. We interacted with Ismael and Thomas which by the way were both very professional, attentive, knowledgeable, respectful, friendly and demonstrated tenacity and a willingness to help with our questions and concerns. We received phenomenal legendary customer service from them and also from the team there that evening/night. The purpose of our visit was to upgrade a line and did just that. In addition to adding a line we also purchased some accessories for our iPhone's. We left very happy and pleased with the way we were treated. These employees deserve to be recognized for going beyond the extra call of duty. We love this store. I applaud you both for creating a lifetime loyal customer. Keep up the great work! Moving forward, this will absolutely be our #1 store to go to from now on! Thank you, Ismael and Thomas!!! You both deserve recognition from your Corporate office. Again, thank you a billion times!!!! #1 store to visit for any phone service needs! read more

Horrible customer service!!! No one answer the phones!! I was charge for upgrading my plan sales rep ( change your plan without letting you know that you getting charge for changes) I called the sales person asking about all the charges he promise me to don't worry he will fixed is been 3 weeks an nothing. now he doesn't answer my text or my calls. I'm stuck with phones and phone bill of $380. and ATT C/S or the store doesn't take responsibility of the changes....the store manager is always out.... I will not recommend this store at all. read more

We have experienced the most helpful, trustworthy customer service from Raymundo Rojas! An expert.... With his magical , radiating hands.... He was able to fix my husband's cellphone...thank you very much. ATT Downey must be grateful to have you as part of their team! read more

Horrible customer service here. Came in to simply buy a case and the manager said ok let me get someone to help ring you up. She did however, we were still looking at all the cases and trying to decide. About 2 minutes later we walked up to the register (where no one was standing) we figured that would show that we were ready. The guy that came to ask if we were ready was no where to be found meanwhile the manager just sat nearby at a table by herself (not helping a customer) on her iPad for the 5 minutes that we were standing there. So we left with no case because of the lack of customer service! read more

i recently visited this location, and it has been by far one of my worst experience in my life. i went to add a line and my wife is the account holder with one of our sons. simple task. they said it couldn't be done at all because our son needed to be there, but my wife is the primary account holder. simply with no reason to back them up said i cant help you and this is all i can do for you. when asked if he was sure about i he said " this is my job. i think i know how to do it better than you do" the manager also was no help. he was looking from a far but then joined the conversation and didn't help the situation with out asking us what the problem was he simply said sorry we cant help you. when i said that we would rather just cancel the account he said " you could want to close the account but you cant because you cant" this is horrible customer service. i never expected to be treated that way. i was not taken seriously my wife wasn't being heard and we were very upset. read more

I I'm normally not one to write a negative review in yelp but I honestly had to this time. I had never been SO frustrated with a phone company before. To start, I decided to give AT&T a try because just like everyone else I was looking for the best deal. The very helpful salesman did sold me on a "decent plan" that I believe was for 24 months (lol wrong, was actually 30 he just didn't say it). I was told I was going to get 2 discounts that NEVER APPLIED!! Every month I had to drive to the store, look for the same sales guy (because no one else knew the "discount" he gave me) and get him to "FIX" my bill for me... EVERY MONTH WAS THE SAME!! So I had already done this for at least 7 months then out of the blue, this guy quits and surprise surprise he does not answer the phone; granted he was not obligated to do so, so I had to take my bill to the store just like the prior 7 months and of course no one new how to "fix" it.. didn't even know the "discount" he was giving me NOR did they look into their system to see what I had paid for 7 previous months (keep in mind my bill never changed, never went over my data, no purchases, always the same) Long story short: I was DECEIVED... seriously I CANNOT WAIT TO LEAVE THEM.. I will gladly over pay at ANY OTHER company now simply because of ethics. I don't appreciate being made a fool and I will make sure my acquaintances know how horrible this experience was. DO NOT GO TO AT&T! read more

Went in to 8420 Firestone store, I wanted to put money on gophone and the first employee said we don't have any money, go get change and come back, I said, last month they did. He put my name on the list and it went from #1 to #2 I explained this to MANAGER RAY and he just gave me a blank look and said I don't know. I asked what are you going to do about it and he walk around talked to employees and went back to his work. Then MANAGER RAY helped a woman who arrived at the store after me when I asked about that he said she was here before you. I said check the video and don't lie to me you have your head down and you don't know who comes in here first. He puts his hands up says nothing and some unprofessional idiot says "I'm security if he ask you to go you have to go." I said he didn't ask, I asked for his name and left. I have never had such unprofessional service. Why some people go into customer service is beyond me. RAY you are worthless in that position read more

I came in last week to add a line and upgrade my phone To the iPhone 6s. I was helped out by Wesley who helped me with eveything that I had asked which was upgrading my phone and then adding my old phone to a new line that I was doing for my son. He was polite and courteous offered me water while he was getting everything ready and prepped. He was able to move all my phones content to my new phone without any problems which was great because it saved me the hassle and time of doing it. The location is great as well because it's in the middle of the promenade right off the street on Apollo way it's a remote building that's not adjacent to any of the other buildings, so parking is easy to find close to the building and isn't as cluttered or hard to find as other AT&T stores that are in small business centers with insufficient parking or tight parking, plenty room around it. I'm making this my new AT&T store to go to if I need anything for my phone, I use to go to the AT&T store in Paramount that is next to the northgate market I always hated going there because of the parking there was horrible and crowded. This AT&T doesn't have the problem. read more

The customer service seemed fine at the store until days later, things that were done in the store were not done...I will never have anything to do with ATT. My father passed away & I needed to close his account so they would stop taking money from him. Cust service told me to go into any ATT store & show the death certificate & his acct would be credited back all charges after his death date. Well, that did not happen. Also they were making charges to an expired debit card (banks fault too). This is a condensed version of the story...ATT customer service by phone is horrible. I had many conversations with them. Anyway, bottom line. I went into store showed the death certificate & the guy in the store said no problem, we will credit back his account in approximately 10 days. No credit, called ATT & now they refuse to talk to me because I don't know my fathers password or his security questions...really the man is dead & they didn't need it before. read more