Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

Consistently poor service. Honestly blame myself for continuing to come here just because it's the…read moreclosest store. Skipped in line twice today because the staff can't properly maintain a wait list. It's not a corporate store so they can't service all Verizon customers. Go to Catonsville or Columbia for proper service.

I am ecstatic about the wonderful service I received at the Verizon store on Baltimore National…read morePike in Ellicott City. Jamaal was especially accommodating in helping me find a phone that would best suit my needs. He was extremely patient, polite, and incredibly professional. He was good at his job, and it was obvious that he enjoyed doing it. Jamaal had all of the attributes that will make me loyal customer for years to come.

Sam was absolutely wonderful! We came into the store because my daughter's phone screen was…read morecracked, and from the moment we walked in, he was friendly, professional, and very helpful. He told us the repair would take about 20-30 minutes, but he finished even sooner than expected. The repair was done quickly and the phone looks great. It's hard to find customer service like this these days--Sam was knowledgeable, honest, and made the entire process stress-free. We truly appreciated his efficiency and positive attitude. I would highly recommend Sam to anyone needing phone repairs and will definitely return if we ever need service again! Thank you, Sam, for the excellent experience!

Prompt response to my inquiry. Same day appointment for less than others had quoted me for a…read moreiPhone screen repair.

The gentleman was very helpful. I purchased a new cord and adapter. I thought something might've…read morebeen wrong with my phone, but it was just my old adapter..

Went back and the gentleman was again very courteous. But the second screen he replaced on my phone…read moredoes not work properly. It goes dark, stays dark when it's not supposed too, lags, unresponsive sometimes and the worst part is it drains my battery. Can't go 4-5 hours without having to charge my phone. Never like this before having to replace the screen. Lesson learned, go to apple and pay the extra for the real deal.

This place serves as a destination where you can get your phone repaired (cracked screen, etc),…read morephone covers and additional phone accessory. In terms of pricing, I know they also provide warranty for any services hey provide you. However the warranty does have a cost to it. My recommendation is to shop around for pricing. There are plenty of shops in the Columbia mall that provides similar service. However, many of my friends use this place so it must be a good thing. When I was there, there was only 1 person working the front of the place. This person was very nice and informative. That person was in the middle of repairing a customers cracked phone. Not sure if this is a 1 person shop or has multiple staff. If you can quick service, this is the place to go. However, I think their prices are reasonable especially given the area. However, other places may provide cheaper rates. Got to search around.

I had a 4.75 star experience at this place. I called over 10 repair shops in Maryland and VA some…read moredidn't even bother to pick up the phone. This place, 2 rings and someone picked and answed my questions knowledgeably and set up an appointment to repair my note 4. I make good money as a busy limo driver but I'm also frugal with my expenses. I visited a couple other kiosks and small shops but was turned off by their lack of eagerness to win my business. Additionally, the other locations had a repair time of greater than 1hour. Some even had customers complaining about their previous repair as I walked into the store. Cyberion was well composed and was eager to provide solutions to my multi symptom issue. Some of the other people turned me down because they said "It can't be done". This place serviced me fast, had the solutions, and charged me the right price. As I read the other reviews I felt the negative ones were overly critical and I sensed that they were the type of customers that would go to a fancy restaurant, demand a refund and refuse to tip the busboy just because the restaurant forgot to bring a free appetizer before the meal. Long story short, I fell off my Segway, got a hefty dental bill, broke my $800 Samsung note 4 and these guys were the ones that came through after extensive research on best value. Whole I waited for my repair I got irritated at the negative reviews and wanted to do these guys justice by stating it how it should be stated. Hats off to cyberion Columbia ! with the savings these guys provided me, I ran to Starbucks and bought some coffee for them.

I usually don't leave reviews, but my experience with The Fix Columbia was so terrible that I feel…read morelike people need to know. I originally sent my MacBook Pro in because the screen wouldn't open. They fixed that part, but the moment I got my laptop back, a new problem started something it NEVER had before. My screen now looks completely messed up, with a giant pink vertical stripe, glitchy lines, and overheating issues. I've attached a photo so people can see what I'm dealing with. I already spent $370, and when I brought it back to them, they refused to take any responsibility. They kept insisting it wasn't their mistake, even though the issue only happened after their repair. Then they had the nerve to tell me I'd have to pay another $200 to fix this their "fix" created a whole new problem, and they're still denying it. To make things even worse, I kept calling them to get answers, and they were literally dodging my calls. They wouldn't answer, wouldn't call back, and acted like avoiding me would make the problem go away. This entire experience was dismissive, unprofessional, and honestly really disappointing. If you care about your device and your money, PLEASE avoid The Fix Columbia. I wish I had gone somewhere else now I'm stuck with a laptop that looks like this after trusting them.

We had an Apple Watch screen replaced (see pictures of watch. The replacement screen wasn't very…read moreresponsive and started popping up less than two weeks after. We went back to get it fixed. The tech glued it down. And less than two weeks later, the whole screen popped off.

Son had a cracked phone screen. Came to get it fixed. Was told it would take 30 minutes and it was…read moredone in the time that was mentioned. Unlike apple they do use an after market screen. And you get 90 day warranty. The price is the 110$ less than the cost is would be at apple. So 89$ was the cost which I wasn't exactly happy about but the job was done well and without a long appointment or super long wait. For 10$ more I purchased a screen protector. In short get a screen protector folks. I would recommend the spot if you are in the area. Great attitude, quick work.

Nice owner. Interesting store. I enjoyed seeing old electronics and games stuff…read more I needed a new screen protector. It didn't look like they had a large supply of the different screen sizes but the owner found exactly the correct size and put it on for me in a matter of minutes. Very friendly and inexpensive. Good place for phone accessories and service.

BAD BUSINESS!!!!!!!! BAD BUSINESS!!!!!!!!…read moreOwner was extremetly nasty and rude to my mother today! She signed agreement to pay $69, to be charged $10 extra without her consent AFTER the fact. When she addressed it with Representatives who were nice and professional stating they should notify the customers of increased charges BEFORE hand -- He interrupted their convo, refused her services and told her don't let the door hit you on the way out. Thank God he refunded her ALL the money. BAD BUSINESS!!!!!!!! BAD BUSINESS!!!!!!!!

Did a wonderful job repairing my iPhone 6 Plus. My phone looks brand new. Shop also has screen…read moreprotectors and great looking cases to protect my phone. Great discounts. Giving away phone as a gift but starting to have second thoughts. Very knowledgeable and helpful staff. Everything needed to repair my phone was right there. Repair took less than 2 hours. Will be recommending to all my family and friends.

Good Customer support, helpful with Apple Pencil Pro replacement with Apple Care Plus. Call ahead…read morebefore low stock on replacement products.

Came in to look for a new computer. Apple has been my go-to electronics store for a minute. They…read morehave a wide variety of computers, phones, tablets, ear pods, and more. At the Columbia Mall location it's always crowded and you have to sign in and an associate will call you when it's your turn. The associates were all pleasant and each very knowledgeable about their specific product expertise that they could assist you with. They have samples of most of the items on display that you can try out to find the product that is right for you. I was impressed that they had a workshop going on in store on how to use an electronic pen for iPads and it was free. You can also preorder products that were not available in store for pickup. I have to admit Apple products are NOT cheap, but as far as value, they seem to hold up well and you can purchase additional warranties to ensure you have coverage if anything goes wrong. All in all, a great product store to come explore, to purchase, or come in to troubleshoot any product issues you may have.

It is time to take action against T-mobile. They think that they can force you to pay them for…read moreproducts you have not received. I join T-mobile two years ago and had automatic payment, purchased a phone for my husband and paid for it. Recently, I tried to buy a phone for myself. I was not home but an empty box was sent to my home. I reported this and the phone was automatically charged to my bill without an investigation. I have turned it over to my attorney. But I want every who reads this "T-MOBILE TAKES ADVANTAGE OF THE ELDERLY. BEWARE!!!

Shenice did a great job. She was patient and never made us feel rushed, even when we decided to get…read morea different phone at the end of our order. The customer service she provided was fantastic. There were only two employees in the store, and both were giving their full attention the their current customer. I would recommend making an appointment online, as it will be slow. The speed is not due to incompetence, rather it is because the employees are willing to help the customers completely.