At&t you guys have all my money! I've bought my latest iPhone Max Plus here, and I got the offer for a free XR. I took advantage of the off. I have been coming here for years and have built up a rapport with some of the employees. [Every time I need a SIM card, I am in and out the door in 5 minutes. My recent visit (May 1, 2019), I overheard an employee having a slightly aggressive conversation with a customer. I was uncomfortable because they were not communication well and they both were frustrated. I went to another employee who was changing a SIM card, to step in and calm things down. After the customer left, the employee made a belittling joke to another employee on the sales floor, which I heard. Not good...in business, never take anything personal.] Other than that incident, the interior of the store is calm and business-oriented. They sell other products and accessories for all the phones they carry; chargers, cases, cables, speakers, bluetooth devices, pop sockets, various other electronics devices. read more

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To me, AT&T stores and DMV's are in the same category. Always full of people, long lines, horrible service, the list goes on.... I usually dread going into an AT&T store. I went in today because I couldn't hold off my phone trade-in longer than I already have. I figured out that the secret is to MAKE AN APPOINTMENT. Otherwise don't bother. I showed up 20 minutes before my appointment time and the guy that checked me in was very nice and told me even though I was early, they'd see me next. Chantal helped me out and she was very nice. She was happy to assist me and also answered some other questions I had. She was very quick and efficient. I was out of there in 15 minutes and I was shocked. Don't forget to make your appointment on their site! That's all I can suggest, I can't stress it enough. read more

Just stood outside for an hour outside with only 3 people in front of me. They let out three people while I was first in line and for 25 minutes ignored everyone outside. read more

Came in to the store to try to fix an issue which At&t customer service were not able to resolve after nearly 4 hours on the phone with them. (Juan) was the manager on duty at the store and I have tremendous respect for this man's dedication to the company and it's customers. He wasted no time on getting my questions answered and resolving the issues. I will never waste my time on the phone with At&t Customer Service again! The store over all is spacious and well staffed, customers are acknowledged as soon as they come in (something rare in Miami). Very satisfied! read more

Worst AT&T I've been to. I walked in while everyone was busy with people so I was the only one waiting. I waited about 20 mins and people started to come in. Then a worker gets out a tablet and starts taking names and making a list and I ended up 7th though I've already been waiting the longest. Even after I told them they seemed to not care. None of the workers seem to greet people. Multiple people have came in and left without anyone speaking with them. Just not a place I would like to return to. read more

Don't waste your time, simply just don't even bother coming in. After calling and asking if an appointment was needed I waited in line after the manager told me there was a 20 minute wait, ended up waiting over an hour and 45 minutes and still no one could help me. Everyone inside likes to sit inside at their computers and not ask if the customers need help or anything. It's honestly just typical at&t service it sucks. read more

If I could give 0 stars, I would. This store by far is the worst ATT store I have ever been to. Staff and management is rude, unprofessional, and unhelpful. ATT needs to invest some dollars in customer service education and quality training. read more

STAY AWAY FROM AT&T!! They are unethical, cram unauthorized services onto your account, have nasty customer service. I am a brand new customer who received their FIRST BILL for AT&T/ U-Verse and a surprise wireless service was crammed onto the bill. When I immediately called to rectify the problem..I was told to pay them a $150 cancellation fee for the mystery wireless service! It was NEVER AUTHORIZED OR USED! DO NOT USE THIS COMPANY! read more

This at&t store is horrible!! I had an issue where I had lost my SIM card so I needed a new SIM card. Apparently their system was down so one guy put me on the phone to talk to someone else to upgrade my SIM card. I am originally from New York and came in to Miami from another country where I had lost the SIM card. Anyways, the guy told me the options I needed to chose and what information to give them. I was left talking to a machine for 20 mins and started getting frustrated because the options the guy told me to choose we're not offered by the operator. At many times I kept putting the phone down and waved it starring at the crowd of 7 workers that were in the front just chatting with each other and not doing their job which is to assist the customers. My friend even has pictures of them all grouped together laughing and talking which I will upload once she sends it to me. I became very frustrated and after 25 minutes was able to do their job (answering my own questions) on my own. Once I finished fixing my phone I sat down and answered a quick phone call I received right in the moment and once I was done the guy that gave me the phone number to call in the beginning didn't bother saying bye or ask me if everything was good now. They definitely LACK customer service and don't understand why they even bother coming into work! HORRIBLE HORRIBLE AT&T store. read more

I was helped immediately as I walked in, the staff was very helpful. Will definitely come back sad that the reason I went because my phone was broken. read more

I was help today by a guy and he knew every detail that I wanted to know and he was very helpful and went out of his way to make sure that I understood everything clearly and was very happy with all the services that I was receiving. read more

Had the pleasure of dealing with Luis A last night. I came in looking to upgrade my cell. I was on the fence but still thinking iPhone again. Luis was very nice and professional yet makes you feel comfortable which is a plus. He helped me and was just great. My entire interaction with him was flawless. Truly an asset. My only negative comment which made my review a 3 star is the store ( greeter) unfortunately her demeanor was not the best or bubbly. I really thought upon that first 2 minutes of interaction (oh my god if this is the person helping me) I'm leaving. I think if you want to make a first impression you need to really make that first contact pop. Unfortunately that young lady had zero charisma and lacked that spark to engage a customer. Overall that was the only part that was truly unsatisfactory. Luis my sales guy was amazing. If I could leave a tip for that store would be to get people who are charismatic and friendly to be that 1st contact with the costumer. That 1 impression will either make you or break you. When it comes to dealing with customers you need to make that interaction upbeat, interesting and engaging. read more

Let's just say start by saying I was sprint customer for almost 10 years! Last week I accompanied a friend into the store with a friend because her iPhone was not working, When we walked in the representatives looked at us but no greetings. A representative came from the back door and as soon as he saw my friend and I he walked up to us and welcomed us with a warm friend smile. He said his name was Manny and asked for each of our names. Let me me make a long story short he was so honest and sincere. After he helped my friend with her cellphone he started asking me how much I was paying at sprint and he showed me how much I can save at at&t. He was able to save me $240 a month! Wow! That's what you call great customer service. I was not planing on switching companies but I did because Manny was just great at what he does. Anybody that plans on getting service at this store ask for Manny he will not let you down! I honestly had all my questions answered this is what service is all about. read more

Simply horrible service.. standing waiting to be seen for 20 minutes before anyone asked if I needed help

My daughter wanted to replace her phone, she entered the store and asked for help, she wanted to buy a android, the girl who waited on her was overly aggressive and insisted they only had nine hundred dollar I phones. The girl continued to put my daughter down and my daughter finally had to get the manager to come out . It was found the sales girl lied, they did have the cheaper two hundred dollar phone but she didn't want to acknowledge this so she could get a bigger commission. My husband worked for ATT for 58 years, this kind of representation is not good for the company image or customer service. Sex might sell as they used to say, it is also obnoxious on sales girls trying to up their anty in commissions. Please consider this complaint. It is important to your company, your store, your future customers. Kay Kuebeler read more

I came in to get some cases for my newly purchased smartphones. I came a little late at night about 30 minutes before closing. I also had some people in front of me. No one took the initiative to help me out. When it was my turn I asked where are the cases and one of the store sellers was like " everything is right there". What really bothered we was his appeared unwillingness to help me out. At the end I couldn't even buy what I wanted to buy. And as the payment was trying to be processed and I waited to show my coupons he basically told me that he couldn't wait any longer and I had to return the following day. What's bothered me was not that I couldn't buy what I got there to buy, but simply the way he treated me and his lack of motivation to help me find and ideal case or something that I was looking for. After spending thousands of dollars on new cellphones for my family the least he could do as a seller is help me find what I needed. TERRIBLE COSTUMER SERVICE DONT GO THERE! read more

Horrible customer service. AT&T is a dishonest cell phone company. Better off going with Verizon.

I've been calling this location to inquire about the availability of a phone for 4 days, 3 times a day, and nobody has answered. Why bother having a phone if you're never going to pick up? Going to Best Buy. read more

Worst experience ever. Ordered an upgrade to be picked up at store, the phone was in stock. The store rep would not complete the order, the manager would not even show her face. Thank You very much Gabriela Bermudez. The store rep said to call 611. So I did, while in the store on speaker phone for the rest of the customers to hear. Even the 611 could not figure out why the store refused to give me the phone. There will be a letter written to corporate headquarters. I also scheduled an in store appointment to see if the manager will show, doubt it. read more