03/2026 Rating: 5.0…read more That feeling when you realized that your phone is done-zo! I. Nearly. Died. Long storty short, my phone fell and briefly got wet. It was a Sunday afternoon and ts been raining buckets nonstop. Ran to AT&T, the young worker there, zero desire to provide customer service. Informed me that they do not schedule a tech to come to your home or work or in the middle of Walmart to fix your phone anymore. That I now I have to make an appointment and go to an Asurion facility and get it fix there myself and that I will pay an addition fee despite paying monthly for insurance. Ridiculous! Despite telling her that I have insurance, she did not really listen. She should've just advised me to go straigh to Asurion instead of keeping me there, trying to sell me an upgrade. I was ready to call T-mobile. STORE: Inside building is just an empty room with a costumer service counter and a wall of accessories for sale. They do all the repairs in the back. No decor whatsoever, just couple of chairs. The store is clean and they were sweeping the floor and was getting ready to mop near closing time. CUSTOMER SERVICE: In my desperation, I took a chance and drove to this location in the rain with 45 mins till they close. The store looked closed from the outside and I nearly died again. But, as soon as we entered, Joey came out and asked what's wrong and right away he diagnosed that I just need a new screen. He assured me that it would only take about 15 minutes, as long as I have my icloud information. Racking my brain, he returned not even 10 minutes later with my cellphone screen alive, bright and working!!! I was able to enter my icloud info and Joey promised 10 minutes. And he delivered! I am amazed. This has to be pure luck. He saw how stressed out I was and he made it his mission to fix it. I told him my experience at AT&T and asked how if they no longer do house calls and he said that is false. AT&T should have given me that option, something like choose mobile repair or something like that and I would've been able to schedule for someone to come to my work the very next day. Basically he told me that I could've done all of this at home via the website. So now I feel stupid, but really people, just do your job. 5 Stars for Joey's excellent customer service. He listened, he found a solution, he showed empathy and he was efficient. It was a horrible day, but in less than 30 minutes, he managed to save the rest of my Sunday. Thank you!

Very bad experience here. Poor communication and service. Go somewhere else. If you use Asurion,…read moreuse the option to ship your repair rather than bringing it to this store.

I brought my daughters cell to be fixed.they gave me a good price and made it look like new.i have…read morebeen bringing my things since they first opened and every time received excellent service,no matter which electronic device I brought in to be fixed. Louis s

Great service. Max and Luis are very patient and knowledgeable. I take all my phones and computers…read moreto get repaired at this location.

I cracked my phone recently and came here to have it fixed. From beginning to end it was a good…read moreexperience with uBreakiFix, l called before going and they gave me accurate time and cost for the cracked screen to get fixed. Everyone I spoke to was polite, and getting my phone fixed only took an hour. I went around 12-ish PM on a Wednesday. Thanks for fixing my phone!

They charged me $250 on a friday to fix my phone and literally by Tuesday, the glass was broken on…read moreall corners. They refused to fix it. They told me it had a 30 day warranty but then said that there is no way to prove that it was a damaged product or not so the warranty did not cover it. Horrible service and horrible products.

Great job by Leo and his team in resolving issues with a flip phone and converting it to a sale of…read morean iPhone. The team at this store is friendly and exceeds expectations.

I just moved back to the United States! Yay! What's the first thing I need to do? Get a cellphone…read moreof course! Thankfully this AT&T store was right in my area, surrounded by others so it was a short drive and parking was a breeze. Upon entering my family was greeted by Caitlin who helped my family and I connect my phone to it's line. Working along side her was another service rep. Who was thoroughly bothered by our presence (mind you the store was empty of customers besides my family).Thankfully after telling him "sir I'm not trying to argue with you?" He stopped with the back and forth banter and left us alone... all of this over a piece of paper that was supposed to come with my phone. Overall my needs were met in a timely manner but next time I will drive 5 minutes down US1 to go to a different store.

I received 4 text messages via SMS from Simple Mobile stating: "You've used 100% of your High-speed…read moredata allotment. Upgrade to 15GB on the $30 Plan." I received the same exact message on 1/28/21, 2/27/21, 3/21/21 & 4/3/21. I spoke to the representative at simple mobile on 3/18/21 to upgrade to 15GB on the $30 Plan. I was charged $31.32 plus an additional $5.00 on 3/18/21. Yesterday, 4/30/21, I received a SMS message stating " You've used most of your high-speed data. Upgrade to 15GB on the $40 Plan." I spoke to a representative today 5/1/21 to inquire about the message I received regarding going over on my data usage, I was told that I only have 5GB on the $30 Plan. They said there is no plan with 15GB on the $30 Plan. I have attached the screenshot from simple mobile offering 15GB on the $30 Plan four different times. This is misleading their customers and they are making false claims.

2 years won't unlock number they will steal your business numberread more

I am extremely happy with the service I have gotten thus far on multiple upgrades and repairs. This…read morewas at 57th Walmart. I highly recommend them for all services.

Don't bother. Quality of screen is low to mediocre. Not to mention the guy replacing the screen…read moretried to leave out the metal plate and screws holding internal screen connections. When I called him out and asked where are the screws you just removed, he did the "wwhattt?" Look. Not until I told him I saw him remove them, He then said he left them out cause it's putting pressure on the inside of the screen and distorting the screen. So, there you have it, you get less than what you pay for. For $110, you're better off going somewhere else than here. You've been waned if you come here.

I had such a pleasant experience here at the falls with Isaiah! He is honestly the ONLY person you…read moreshould get a phone with. He was honest and gave me the best prices. A true honest gentleman. I will only refer my friends and family to Isaiah.

I came with my family and traded in our phone and numbers from T-mobile to AT&T. This is a…read morecorporate store. They promised us to pay the cost of new phones through a monthly credit back to us. They also told us that they will pay our traded phone off to T-Mobile. We owed about $200 on each phone. Also we signed up for premium line so we Will be able to use at&t in Brazil for free since they have Promotion for 21 country in south America, there will be no charge if signed up on premium lines. One year later, we found out that the traded phones were not paid off with T-mobiles and they put a Collection on our credit! Their 21 south American country is not working and we were not able to use our phone in Brazil. We called so many times to AT&T while in Brazil and they tried everything and still no luck! We could not even call each other while in Brazil. On top of it, they charged roaming fees as well. The credit that they promised for the new iPhone that we purchased , was not applied and we ended up with huge bill. This whole thing is a scam on a major scale!!!

Went in to look through and compare a couple of TV options. DId some initial looking with some…read morenotes. Plenty of options as most displays should. We could see the prices are comparable n competitive to other retailers. Jonathan professionally approached us and introduced himself simply offering support for any questions we may have. We continued and after some more notes, we approached him and he facilitated information, answers, and experience. In the end, we decided on 2 TVs, personal upgrade interest. We also took advantage of an incoming need of a mattress and asked Jonathan to assist. We narrowed down and selected a purchase. Unfortunately, the item was erroneously showing as in stock but actually not available. Jonathan made all efforts to locate and facialte a replacement that met our needs. I chose an alternate option as it was for a non-local location use and had to acquire at that other city location. We asked him to update and refund that purchase and again he diligetnly supported the refund transaction. Our alternate choice was not reflective of Jonathan's service, salesmanship, or of Brandsmart. He was always professional, honest, and very communicative even after hours to ensure we were satisfied.

Alberto. Great service, professional and fast service. Gave me a good advice on what heads phone to…read moreget.