Horrible experience stay away salesperson would rather hear himself talk cant answer questions…read more Caught him lying two times. The manager has no clue what's going on stood there and heard the whole conversation and let his salesperson lie. Been a customer for 27 years Verizon just lost a long term customer

Aaron went so far above and beyond. I was there three house because of the amount of issues that…read morecame up and he stayed with it, kept positive, and kept pushing till he was able to help resolve the issues with my account. Ultimately I left with all of the issues resolved and everything working well! Thanks again, sorry if I spelled your name wrong

Just activated a new plan here last week and both of the people working there were amazing and kind…read moreand friendly and very helpful was in and out in less than 45 minutes with a new phone

Gilly was amazing to work with at the 11th Ave location!! My fiancé and I literally came in for new…read morescreen protectors for our iPhones, and walked out with 2 new Apple Watch SE's. He was super fun, VERY respectful & was able to answer all of our questions. We have always had bad interactions with anyone we worked with at the store on 23rd Ave & will never go back, I'm very happy we gave another store a shot a few years ago, because they are the reason why we stayed, and why we love T-Mobile!

I had an iPad with a cracked screen. It was fast service at a fair price. $120 with tax. They had…read morethe glass in stock so it was a very fast turn around, a little over an hour from leaving the store until the call to come back to pick it up. It works fine. I'd use them again if needed.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

I went to CPR to get my Mac's screen replaced after (I thought) extensively vetting it and deciding…read morethat it was my best local option. The pros: The staff is all incredibly nice! Seriously a great customer service experience. But, well, I didn't go to CPR to hang out with nice people, I went to get my screen replaced. When I first came in, I was quoted a specific turnaround time, and I decided to stick with CPR because, even though that turnaround time wasn't ideal, it was workable. Given that the broken device was my Mac, which I use for work as a freelancer, every day I had to wait for the repair cost me money, but I understand that repairs take time. Unfortunately, the promised date came and went, and my device wasn't fixed. I gave it an extra two days, then checked in again--and my device still wasn't fixed. When it was finally ready, I dropped everything to pick it up, then drove home to test it...and it wouldn't work. It turned out that they had messed up while reassembling it, and I had to take it back in to fix their mistake--but the tech was heading out for the day, so I had to wait until the tech came back in the next day. Another day of lost work. On top of that, due to CPR Loveland's location in Centerra, there's an additional tax on all purchases that really adds up on costly repairs like, say, a Mac screen repair. In fairness, this is noted on a small flyer in the store, but I would definitely have appreciated it if it had been noted during my initial quote, because it really adds up! In sum: Absolutely nothing against the folks at CPR personally. But if you're looking for timely, effective, affordable work from a store with clear communication, this might not be the place for you.

I had an M1 iPad repaired here and the experience wasn't good. They took a week to repair it since…read morethey had to order the charging port. However, when I told them to test the device, it failed to charge twice. The manager had to come in and show that the device could charge. One day later, I try to plug it into the dock and nothing. Seems that they repaired the charging port enough to take charge but not send data. While they haven't done terribly, I am disappointed in their service and will look to other competitors.

Cancelled with T-Mobile last week and yesterday received the bill through the mail. Today got an…read moreemailed saying it went to debt collectors. I have not had any backed up payments and they right away sent it. Don't even give you a chance to pay! Been with them for 8 years and they do that!! I do Not think I'll ever go back to that company again!! Nothing wrong with the actual stores but just the company itself!

I went in a few weeks ago to switch plans and Gill went out of his way to help me and jumped…read morethrough hoops to help me. This employee went above and beyond for me!

Anthony was so helpful and polite. I went in to get my viruses off my phone. Very professional and…read moreexplained how I probably got the virus. A++++ for you Anthony thank you so so much. A lifesaver!!!!

If I could give less then 1 star I would. If you have an account with Metro PCS by T-Mobile, there…read moreis no way to purchase a phone without upgrading. This makes it so that you cannot return your phone. According to customer service you can, but not according to the store. So you are stuck with your purchase. AND you now have to pay the entire RETAIL purchase price for your phone. It doesn't matter how long you've been a customer of MetroPCS, you're out of luck upgrade costs are the entire RETAIL cost PLUS the $25 dollar UPGRADE fee for the phone. AND they don't disclose ANY of this information to you. If you happen to desire to change networks, you can't. The phone you upgrade is locked for 5 months to the network so you are again out of luck and no one is willing to help you, or work with you. We were a customer for over 10 years but that didn't mean anything to them. Longevity means nothing. They are interested only in adding new lines and getting new customers. If you ever want to buy a new phone buy an unlocked one at BestBuy or anywhere else!!!!Don't buy at a networked store, and if you like the service T-Mobile offers, Mint-Mobile uses their network and is $$$ less expensive!

Well, Cricket is nothing but a corporate giant who can seemingly break the law anytime they want…read moreto. Not only did I go through hell here, but yet another one of their wayward Denver agents, BJ Mathews, illegally used his credentials to change my plan, when I never asked it to be changed. I was told "there was nothing I could do about it". They were wrong. Consumer Cellular treats people like people, and for way less. Better service, too, with people who actually speak the English language. Beware of this out of control franchise~fest.

We went in to port a number. When the service agent was having issues, she called her manager for…read morehelp. Even though we had shown the agent our account, the manager refused to help and was extremely rude to her employee. When I explained to the manager that it was not the agents fault, she became really rude with me and told me to just go call customer service. I have been in this store before and have gotten bad service Everytime. Thinking it was just undertrained staff, I was willing to continue with understanding. However, after seeing the level of unprofessionalism and just blatant refusal and mistreatment of both the staff and customers, it is clear this manager does not consider customer as paying her salary but as annoyance. I really hope that the owners of the store care about their customers. Cricket has tried hard to overcome bad stereotypes and these type of people representing them just continues the bad image it has historical held.