If you've been in an AutoZone this location on Douglas Ave in Urbandale is pretty typical…read more.. The one standout... A woman behind the counter who called out a quick hello and asked if I needed help finding anything as I walked in. It was fairly early on a Saturday and they weren't too busy yet. Either she was bored or just friendly. Lol Either way I appreciated it... I couldn't help but smile. This was a quick stop in for a bottle of catalytic converter cleaner fuel additive. The staff was personable. The location is clean and well organized. I found what I needed. Just a quick in and out!

On my drive cross country my car broke down and these guys helped me out Super helpful crew! This…read morewas also quite a big Auto zone. At the time the girl that was working came out tested our car and offered some good advice. she was super cool. What a great place for my car to break down.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

I was in a real blind and did not know that my bike rack would hide my blinkers and tail lights and…read moreturn signals. I went in and talked to a young man and he looked at several options walked out and looked at my hookup and then we selected one and he helped put it together and made sure it worked so I could be on my way. extraordinary service in a high quality product. It was great to see a local business even if it's a franchise go out of their way to try to help a random customer. All the staff were masky up and customers had to wear masks as well. they also had an option for curbside pickup.

Horrific customer service. They refused to test the battery on our Prius, which subsequently died…read morein their parking lot as the remaining charge was drained. We promised to be back in several hours...and they had our car towed. We have three babies and can't arrange childcare and rides on the drop of a hat. To top it off, after calling a Toyota dealership, they said any auto shop should be able to test a Prius battery, so there's no reason AutoZone shouldn't have tested it in the first place. When we went to get the car, Eric was an absolute jerk and seemed pleased as punch that he successfully got our car towed. We are a single income house with three babies to take care of in the middle of a pandemics, and $150 towing fee will wipe out our grocery budget for the next two weeks. I honestly don't know what we're going to do.

Great Service! Nice people. I was needing a new battery for my car and the man the the front was…read moreable to help me. I didn't know what I needed so he helped me look it up. Good price for a new one, but I went there "Econo". Good price for my old car. Recommend if you need a new battery.

Do not allow your mechanic to install Interstate Batteries model# MR-S1R. It is known to be…read moredefective and you'll spend hundreds of dollars for the shop to figure it out. In July 2022 I took my car in for an early minor tune up as we were moving and finding a honest, reliable mechanic isn't an easy task, especially for a woman. The only issue found was the car needed a new battery. The shop installed Interstate Batteries model# MR-S1R. We moved in Aug 2022. In Dec 2022 my car started having issues of intermittent starting with no interior lights. Upon checking battery connections, the car would start. After several instances, I contacted Interstate Batteries to locate a mechanic to replace the battery. I contacted a local mechanic, told them of my issues and informed them all I wanted was for them to change my battery as it was under warrantee. They went through their list of possible issues and I explained why none of them were the issue. I informed them of the minor tune up in Jul 2022 and how the only work done was changing the battery. The shop told me to bring my car and they would test the battery and change it per the warranty. After sitting at the shop for 2 hour, they informed me they don't know what's wrong with my car. They said they would change the battery and test my car to ensure if was running properly. If there were still issues, then they would need to diagnostic testing on my car. The shop had my car for 48 hours and I thought something was majorly wrong. Turns out they ran the diagnostics on my car before installing a new battery. When they finally changed the battery and all the issues stopped. When I picked up my car I was informed the battery was known to have issues. I was livid because they told me on the phone it wasn't the battery and needed to do diagnostic testing. The shop charged me almost the same amount of money I spent back in July 2022 when the battery was installed. The shop told me they were required by Interstate Batteries to prove the battery was defective. Even though it ended up being the battery, which was replaced under warranty, I ended up paying the mechanic for a known defective product. Upon contacting Interstate Batteries to complain about the warranty process knowing their product was defective. They said they would investigate and reimburse if they thought their product was proven to be defective. Though they did reimburse paying for another battery, it didn't cover the forced cost of their required diagnostic testing. Some scam they have going on to rid hard-working people out of their money. Then I found out the shop could have installed any battery brand. Stay away from Interstate Batteries as they knowingly sell defective products.

Car sound is now my first choice when looking into purchasing or installing electrical work on all…read moreof my vehicles. After having work done on my wife's car (a car starter installation) I was driving around and notice that her blind spot monitoring was having an issue. I called Car Sound to have them check their work, since I was unaware of any issues until the car starter was installed. I was able to get an appointment quickly. Upon inspection of the car, the owner of Car Sound came to me, after inspecting the installation work, with the owner's manual explaining the safety features of my car. I was aware of some of the information, but it was very helpful to have a professional explain the features with detail. During this time, an office manager was looking up information on her computer to find out what could cause the issue. Between the owner and office manager they diagnosed the issues and showed me how I could check for the culprit if I ran into that issue again. I called the dealership to see if they would also check the issue out and make sure that there aren't any other sensor issues. Long story short they told me it would be $180 just to bring it in. I went home pulled a panel off the car cleaned out the rocks and am no longer experiencing issues. Thank you to everyone at Car Sound, not only for your great products, but your customer service that goes above and beyond putting the customer first!!!

I madevarrangent with Tom service manager. To remove tint off of my Honda accord…read more Most recently his employee could not remove all of the tint. I waited hours for this To be done.while waiting, I requested to to Tom that I wanted my car and to leave he kept stalling, then I caught Tom making a phone saying it's here. Within 1/2 two men showed up. My car was park inside your building with both doors wide open. Iwantto know why my car was sitting withdoors opened, the two men messing with my car.unaotherized access to my private car.

I stopped by to get a chip in my windshield fixed. Bob and Gary repaired it for me and did a great…read morejob. Would definitely recommend!

Nick was so very helpful and GREAT!! Best price in town! Great value and professional service…read more PLUS, Nick got two boxes of donuts for us! Thanks so much, Nick!

I came into O'Reilly after a bad experience at Advanced Auto. The customer service here is awesome…read more I was looking for a battery for my keyless entry Elantra. I brought the key in with me and nudged them for help figuring out how to open it and replace it. Danny was so knowledgeable. I wish I would have gotten the other guys name who was working, too. He knew exactly what I needed to do to pop it open and replace it. I was able to change it right there. Thank you for being so kind and going above and beyond to help me and point me in the right direction.

Great knowledgeable employees. Always willing to assist. I highly recommend this placeread more

Great company! Friendly service. I've had several vehicles LineXed here and have had no problems. I…read morewould recommend to anyone. They also offer a wide selection of other vehicle upgrades.