Tried to turn in my trade in. He Would not help me reset my iPhone, told me to call Apple and…read moredidn't give me any other information. ‍

Well I can report that we had excellent service at this store. Becca was superb and took the time…read moreto explain the new services and what new accessories we would need for the new products. Kudos!

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

They sell phones but don't trust them if they tell you it's unlocked ... Don't be fooled check your…read moreimei online before purchasing and if you buy a phone and something happens after the 30 day return period they won't help you afterward! Negative 5 stars!

Professional! Gotta used phone that looked practically brand new for Cheap! You should check them…read moreout if your looking for a phone without breaking ur pocket!

Worse service by far. Manager told me don't buy accessories from T-mobile because they won't stand…read morebehind them. Got those expensive Meta Ray Ban glasses from them and they stopped working during the warranty period. Ray ban says go to Lens Crafters to swap them out. Lens crafters says you have to get the frame from the place of purchase first. T-mobile says "We don't care. It's been more than 14 days so we can't help you". So now I have expensive smart glasses that don't work, are under warranty and big business is dropping the ball on me.

Had a wonderful experience there thanks to Zoe. Zoe was super patient and knowledgeable. She was a…read moretremendous help as we dealt with some administrative challenges with our plan. She proficiently explained the pros and cons of the new plans available to us as well as the new phone choices. Zoe was a joy to work with and is an asset for this T Mobile store.

Rude staff Way too expensive and they are not willing to…read morehelp you with what you need, they will overprice everything

Oh yeah man I got excellent service from Jay today. He looked at my phone on which the screen was…read moredead and in a few minutes he took care of it. I truly appreciate the timeliness with which he took care of the problem. Highly recommend this store!

Jamil was so helpful when it came to me reprogramming my phone....she help me choose a plan that I…read morewas comfortable with and not just offering a higher plan....the selection of phone was great and updated.....the value of my cellphone was also at a great price for the type of phone I choosen

When I switched to Cricket, I had 4 bars and 12mb download speeds at my house. Something happened…read moreabout 2 years ago to the signal here. I get one bar signal in house and 2 bars if I go outside. Cannot make calls from inside the house and had to switch to WiFi calling. Made several contacts with Cricket support but evidently, parent company ATT is not concerned about the Cricket customers. The tower is 1/4 mile from my house but when I drive over to the tower, I get 5 bar signal. Drive about 8 blocks and signal drops to 2 bars. Some issue with the tower but they won't fix it. Seems the towers are left over from the 2G days and are past the end of their life cycle. I suspect as their towers get old in other areas and start to weaken, their coverage problems will extend to most of USA. I would not recommend getting Cricket unless you are in one of the elite areas where ATT plans to roll out 5G. Those are the only areas where ATT is upgrading towers so their coverage is only about 1/2 of what they show on the map.

This particular store is amazing to walk into. The workers are so thoughtful, kind and will…read moredefinitely take care of your needs. They are so friendly, just like going home! I will definitely be giving cox my business.

LOTS. Cox wasn't a good network for us, they kept failing in many ways, the receivers, the…read moremaintenance, and so on, we had them for a few years, we quit Cox and joined another network, we're much happier these days.