Tried to turn in my trade in. He Would not help me reset my iPhone, told me to call Apple and didn't give me any other information. ‍

Well I can report that we had excellent service at this store. Becca was superb and took the time to explain the new services and what new accessories we would need for the new products. Kudos! read more

If you are not buying a phone, they don't want anything to do with you. They will send you to 5030 Mercury Blvd, Newport News, VA

Talking to somebody in this company is impossible unless you are signing up for service. After that you have to go through several layers to speak to a person to cancel service. The Verizon stores don't even help you. I'm pretty sure they even weaseled an extra autopay out of me. Never again. read more

WORST LOCATION, WORST CUSTOMER SERVICE Dwight the manager was rude and unpleasant and not at all helpful. read more

Shannon, you the man!!! We were still on the phone with the phone rep Linda as she still couldn't a wouldn't help use, if the line was disconnected we should receive the credit!! Shannon stood with us for 3 hrs on the phone with Linda and she is rushing to get off the phone.. she said hang up an call someone else read more

The absolute worst Verizon I have ever been to. Checked in around 5:30 pm and at 7 pm have not been acknowledged. Signed in- been waiting in the queue. Now listening to an employee talking to the Verizon 800 number on speaker phone and if I was the representative on the phone I would have HUNG UP on him. read more

What a cool looking store! I mean granted I only come here to handle Fios business; this location is absolutely beautiful inside! Now, maybe it's me but less is more right? Right! This locations interior design and decor are both so simple yet open. Looks absolutely amazing and gives of a very clean inviting atmosphere! read more

Verizon - Mobile Phones Near Me - Hampton, Virginia

They have very poor customer service. Went to the west mercury store. At 5:20 to get my new phone info transferred. They want $30 but advertising they are open until 7 pm then I get there & they say we don't do it after 5pm. Well you need to let it be known, so people don't waste there time and money, & gas read more

Customer service could be improved. Greeter at the front during my visit could do a better job of explaining the process of exchanging a new phone. Because of his lack of direction and my confusion, he became very passive aggressive upon arrival. read more

Went in to upgrade a phone and was told they don't do that in store anymore. It's now a customer self-service responsibility. So instead, sat in the parking lot at the Verizon store and upgraded on the app. Why even have a store? read more

My dad and I had ordered a phone and an apple watch Saturday night and it was supposed to arrive Sunday night. They called my dad and said that they couldn't make it out that night, I was kinda disappointed. They also said thet could make it out the next night and never did. My dad waited at the door for an hour and was on the phone with them for an hour and a half. I still haven't recieved the phone and apple watch. read more

This store has poor customer service. The wait time for assistance is ridiculous. The manager (Adrian) was rude and hung up the phone while I was in mid sentence asking for a confirmation number. When I called back they didn't answer the phone. read more

No direct number for me to call. I was supposed to have received my refund by August 16th it's now the 22nd and no refund. I called Verizon customer service and they told me to contact this store but it's kind of hard to do with no direct number. Also you have to transfer your own stuff and ship in your trade in yourself now which sucks. read more

My 87-year old veteran dad left behind his AC adapter so asked this store manager if he could charge up his phone. This manager refused, claiming legal requirements would not allow him. He suggested my dad buy a $30 + tax new adapter. So we had to drive to another store, 30 miles round trip, where the manager graciously charged his phone for him. read more

I had a great experience this Verizon store. I had to wait but I was very comfortable sitting on the couch watching TV while I waited. The customer service was great. The employees were very knowledgeable about there products and services so you knew what you were paying for and way you were Paying it. Good job Verizon read more

Verizon - Watching tv I'm Verizon while I wait - Mobile Phones Near Me - Hampton, Virginia

I visited this store under protest because I have never had a positive experience at this location. We didn't have an appointment but after talking to the employee acting as host and being assured that our wait would not be for no longer than 15 to 20 minutes. He did add the caveat it could be be a few minutes longer if a 4 O'clock appointment showed up. It was 3:20 at that time. We were told that there were two people ahead of us. After over an hour later, we were informed that we were still third in line but could be bumped further in the queue if a 5 O'clock appointment shows up. Neither of the two people ahead of us had be waited on since all of the staff was still helping the same customers that they were assisting on our arrival. It should not take staff that long for all of these customers! I can only guess at gross incompetence that must exist if they can't complete their tasks in a more timely manner. I asked for an estimate for us to seen. I was informed that it normally takes 15 to 20 minutes per customer which I already had witnessed as untrue! After waiting for over an hour and feeling that I was lied to, I left. I will never set foot in this store again! read more

Came to pick up my phone from ordering online WITH my photo ID, and they demanded to see my husband's credit card before I could take my phone. That I already paid for. Then, the guy that was "helping" us didn't even fucking look at the ID or credit card. Fucking being assholes to be assholes. This location is a mess, and I have had a positive experience exactly zero times. 0/5 stars. The worst. Prefer to get a stick in the eye. I've been with Verizon since I was 18 and this location has made me want to switch. Do yourself a favor and skip this location, in fact just skip Verizon and get a service that is less expensive and less hassle. read more

PAINLESS! I've NEVER had a positive experience at a Verizon store previously. Was so pleasantly surprised that an upgrade took less than 15 minutes!! The Newport News store has caused numerous headaches with waiting 6+ hours to do what Hampton just did in 15 minutes! Staff was incredibly helpful and efficient. I'm still in shock the experience was so positive as I went in fully expecting to hate life. A++ read more