Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Do not go here, do not think of switching to T-Mobile. Jamika will be rude and nonchalant about you…read moreas customer and Kevin will refuse to help you, for absolutely no reason other than the fact he thinks he's entitled to feel some type of way about how you talk to him.

The T-Mobile associate Takira gets 5 plus STARS!!! She was awesome!!…read more The phone tech that was supposed to help her needs to be retrained.. she and another in store rep figured out the issue and I was well on my way. Devices ordered and arrived Netflix - I tried accessing Netflix at home and it asked to update payment info. I called 611 and spent nearly 2hrs with Netflix team and a T-Mobile tech person to make me primary acct holder and reactivate Netflix on my profile. This should not be an issue a customer experience. Somewhere in the programming of acct changes and selections an alert should flag the acct to reestablish primary acct holder status and reinstate Netflix permissions etc.

Yousef was extremely pleasant and helpful. He made our experience, awesome. There was an issue with…read moremy activation and 3 hours for corporate to fix the issue and Youself showed his incredible multi-tasking skills helping each customer at the same time. He ended up staying 2 hours after closing just to resolve my issue. Hands down I wish all customer service employees were even a fraction like Yousef!

I was running into some problems -- technical , configuration, and billing -- as I switched phone…read morecarriers and phones. So I went to this Verizon store to resolve those issues. I am glad I chose this store. Mariah, the Verizon service tech, efficiently took care of the combination of issues. She knew the procedures and techniques. Took a while but all was accomplished that afternoon. I am happy.

Store provided an estimate of a flat fee of $50 to replace my outer screen. Went to the store they…read morewanted a $50 deposit, which I paid. Came back for the repair they had ordered the wrong screen. When they got the correct screen I went back for the repair, was charged another $278. That's $328 total to replace the outer screen on a Motorola razr 2025 ultra. These people are thieves. Avoid like the plague.

NEVER GO to this repair shop. They asked my son for 50…read moredollars for the diagnostic then 100 dollars for the repair. IT STILL DOES NOT WORK!!!!! I am not happy with this company and you should NEVER go there. Bad service

The store/kiosk itself is great but I can't find a phone number that works for this place…read more Customer service is knowledgeable and friendly. I didn't have any problems. But if someone can provide a working number I'll give 5/5. Until then I can only do a 4.

My honest review about Tech Pros Phone Repair. Fast Service:…read moreMost repairs done within an hour. Quality Parts: High-grade, certified parts used. Transparent Pricing: Clear quotes with no hidden fees. Convenient Location: Drop off, shop around, pick up on your way out. Located inside Arundel Mills Mall in Hanover, MD, Tech Pros is a top choice for professional, affordable repairs.

DO NOT EVER USE THESE PEOPLE. I took a computer in for a glitch issue and it came out worse than…read morewhen it went in. They misdiagnosed the problem, recommended I take it somewhere else, and upon inspection I noticed they had put the WRONG SCREWS back into the computer and thus pushed up the trackpad, and shorted out additional components. Upon immediately informing them they DENIED any issues even though I had pictures/proof. Once actually fixed (by GADGET GURUS) I returned to Tech Pros with a bill for $283 for compensation from Gadget Gurus to fix/replace the trackpad and other issues caused by Tech Pros with a DETAILED receipt. The technician LIED about his name and admitted to the mistake, and the work order in their system showing I dropped off the computer originally with no damage "VANISHED" - they offered me $15 and said to take us to court. WORST PLACE EVER DO NOT EVER USE

Very brief visit to pick up my new phone. Only 3 employees working. Happily, one was doing intake &…read moreimmediately pointed me to the "express pickup" lockers. I didn't ask for that when I ordered, but was very glad my phone was there! I might return here during a less busy time, if I need help in a store.

Came to store to return my phone as part of the upgrade. While the pickup of the new phone was…read moregood, the return experience was not good at all. Multiple employees having person conversations while people wait a long time. No place to check in so a free for all when someone is eventually available. The fact that an employee has spent 25 minutes talking with a friend in the store verses working is unacceptable.

Great communication and speedy service. Repaired my cracked iPad screen. I called ahead, got a…read morereasonable price and got same-day repair.

Son had a cracked phone screen. Came to get it fixed. Was told it would take 30 minutes and it was…read moredone in the time that was mentioned. Unlike apple they do use an after market screen. And you get 90 day warranty. The price is the 110$ less than the cost is would be at apple. So 89$ was the cost which I wasn't exactly happy about but the job was done well and without a long appointment or super long wait. For 10$ more I purchased a screen protector. In short get a screen protector folks. I would recommend the spot if you are in the area. Great attitude, quick work.

Came here to switch 2 lines to T-mobile and Sergio helped us and explained all the perks to us. He…read moregave us print outs off rebates we can apply for as well as a breakdown of our bill. Everything went smoothly and we were able to leave with our new upgraded phones with no problem.

My phone died Wednesday. It's now Saturday. I've been given the runaround by TMobile, both in the…read morestore and on the phone, for days. It's looking like the earliest my warranty replacement will arrive is Monday. I need a phone. I have disabilities, and if I have a flare up I can't always drive or communicate. If that happens, I need to be able to text my husband to come help me. If I don't have a working phone, I'm trapped in my house. A cellphone is what gives me the ability to have a life. But all along, both store and phone employees would present solutions, only to yank them away. Your phone will be here Friday at the latest...whoops no. We can credit your account and do an upgrade, go to the store..only to get to the store to be stared at like I'm a lunatic. On and on. But the worst part was the humiliation. If a person is clearly having a hard time, and nearly in tears, don't babble jargon. Don't roll your eyes. Don't act like her questions are a huge imposition. Don't be huddled in a group, blatantly making fun of her while she stands a few feet away, in pain, trying to make sense of yet another call. Don't go back to fiddling with your screens and gossiping. Be kind. Help. Ask what you can do. That's not customer service. It's basic human decency.