Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

Do not go here, do not think of switching to T-Mobile. Jamika will be rude and nonchalant about you…read moreas customer and Kevin will refuse to help you, for absolutely no reason other than the fact he thinks he's entitled to feel some type of way about how you talk to him.

The T-Mobile associate Takira gets 5 plus STARS!!! She was awesome!!…read more The phone tech that was supposed to help her needs to be retrained.. she and another in store rep figured out the issue and I was well on my way. Devices ordered and arrived Netflix - I tried accessing Netflix at home and it asked to update payment info. I called 611 and spent nearly 2hrs with Netflix team and a T-Mobile tech person to make me primary acct holder and reactivate Netflix on my profile. This should not be an issue a customer experience. Somewhere in the programming of acct changes and selections an alert should flag the acct to reestablish primary acct holder status and reinstate Netflix permissions etc.

Yousef was extremely pleasant and helpful. He made our experience, awesome. There was an issue with…read moremy activation and 3 hours for corporate to fix the issue and Youself showed his incredible multi-tasking skills helping each customer at the same time. He ended up staying 2 hours after closing just to resolve my issue. Hands down I wish all customer service employees were even a fraction like Yousef!

My express today was absolutely horrible at this store. The representative assisting me was clearly…read moreoverwhelmed, helping multiple customers at once, and as a result, I was unable to ask any questions. The representative was clearly very distracted and handed me the new phone then took it back. Because of him doing so much at once made error that lead to my phone being shipped to me unnecessarily -- a mistake that could have been avoided with better focus and communication. To make matters worse, I was then misinformed about needing to call in to cancel lines, which I later learned was not accurate. This experience has caused unnecessary inconvenience and delay. I expect a prompt resolution to the issue with my device and clarification regarding the misinformation provided about line cancellations. I hope you will take this feedback seriously and ensure better training and accountability for your staff. Oh it gets even better he sent me the WRONG DAMN PHONE! As expected you say oh let us make it right yet don't even call!!! Got the WEONG PHONE TODAY!

NEVER GO to this repair shop. They asked my son for 50…read moredollars for the diagnostic then 100 dollars for the repair. IT STILL DOES NOT WORK!!!!! I am not happy with this company and you should NEVER go there. Bad service

Great customer service and definitely will be bringing in my PS5 for a cleaning aswellread more

The store/kiosk itself is great but I can't find a phone number that works for this place…read more Customer service is knowledgeable and friendly. I didn't have any problems. But if someone can provide a working number I'll give 5/5. Until then I can only do a 4.

My honest review about Tech Pros Phone Repair. Fast Service:…read moreMost repairs done within an hour. Quality Parts: High-grade, certified parts used. Transparent Pricing: Clear quotes with no hidden fees. Convenient Location: Drop off, shop around, pick up on your way out. Located inside Arundel Mills Mall in Hanover, MD, Tech Pros is a top choice for professional, affordable repairs.

DO NOT EVER USE THESE PEOPLE. I took a computer in for a glitch issue and it came out worse than…read morewhen it went in. They misdiagnosed the problem, recommended I take it somewhere else, and upon inspection I noticed they had put the WRONG SCREWS back into the computer and thus pushed up the trackpad, and shorted out additional components. Upon immediately informing them they DENIED any issues even though I had pictures/proof. Once actually fixed (by GADGET GURUS) I returned to Tech Pros with a bill for $283 for compensation from Gadget Gurus to fix/replace the trackpad and other issues caused by Tech Pros with a DETAILED receipt. The technician LIED about his name and admitted to the mistake, and the work order in their system showing I dropped off the computer originally with no damage "VANISHED" - they offered me $15 and said to take us to court. WORST PLACE EVER DO NOT EVER USE

Worst place I've been for a phone. Lazy, lazy employees! I went in last week 11/30/25 to buy a new…read morephone. The young lady was so disinterested that her coworker sitting next to her had to keep interjecting so I wouldn't leave. She acted like I was a major inconvenience as she was trying to watch the football game. I almost walked out, but was in desperate need of a new phone. After quite a long, wait, the young man next to her, walked in the back to bring me out a phone. She finally got up as he was getting ready to go in the back again to find me a screen protector. Then I came in 12/7/25 to turn my old phone in. Didn't think it could get any worse than last week boy was I wrong. Not only did the guy act like I was bothering his nap, he messed up my phone by pushing all sorts of buttons that I couldn't see, then had the gall to tell me he couldn't do anything I needed to call Apple. Absolutely worst customer service I have ever had.

I was here on Friday, Oct 24 to look into switching my phone service from one company to Verizon…read more Although Jay was very helpful, the system kept timing out so he had to input information several times. I had to go so I told him I would be back the next day but came Sunday instead. He was off but told me to see one of the managers who was already expecting me. However, he was in the back when I arrived & someone arrived. I understand he may have been busy taking care of another issue but he could communicate that with the other manager or let someone else assist me in getting the transfer paperwork going. I waited 10 min then I quietly departed. Jay who was off did contact me to return because the manager would make himself available but by then I I felt it was inconsiderate to think it would be ok to make me wait so I decided to take my business elsewhere.

Nice owner. Interesting store. I enjoyed seeing old electronics and games stuff…read more I needed a new screen protector. It didn't look like they had a large supply of the different screen sizes but the owner found exactly the correct size and put it on for me in a matter of minutes. Very friendly and inexpensive. Good place for phone accessories and service.

Son had a cracked phone screen. Came to get it fixed. Was told it would take 30 minutes and it was…read moredone in the time that was mentioned. Unlike apple they do use an after market screen. And you get 90 day warranty. The price is the 110$ less than the cost is would be at apple. So 89$ was the cost which I wasn't exactly happy about but the job was done well and without a long appointment or super long wait. For 10$ more I purchased a screen protector. In short get a screen protector folks. I would recommend the spot if you are in the area. Great attitude, quick work.

Came here to switch 2 lines to T-mobile and Sergio helped us and explained all the perks to us. He…read moregave us print outs off rebates we can apply for as well as a breakdown of our bill. Everything went smoothly and we were able to leave with our new upgraded phones with no problem.

My phone died Wednesday. It's now Saturday. I've been given the runaround by TMobile, both in the…read morestore and on the phone, for days. It's looking like the earliest my warranty replacement will arrive is Monday. I need a phone. I have disabilities, and if I have a flare up I can't always drive or communicate. If that happens, I need to be able to text my husband to come help me. If I don't have a working phone, I'm trapped in my house. A cellphone is what gives me the ability to have a life. But all along, both store and phone employees would present solutions, only to yank them away. Your phone will be here Friday at the latest...whoops no. We can credit your account and do an upgrade, go to the store..only to get to the store to be stared at like I'm a lunatic. On and on. But the worst part was the humiliation. If a person is clearly having a hard time, and nearly in tears, don't babble jargon. Don't roll your eyes. Don't act like her questions are a huge imposition. Don't be huddled in a group, blatantly making fun of her while she stands a few feet away, in pain, trying to make sense of yet another call. Don't go back to fiddling with your screens and gossiping. Be kind. Help. Ask what you can do. That's not customer service. It's basic human decency.