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    Sprint Store By Mobile Now

    4.0 (1 review)
    Open 11:00 am - 7:00 pm

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    10 years ago

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    Verizon

    Verizon

    1.9(25 reviews)
    6.6 mi
    $$$

    Yousef was extremely pleasant and helpful. He made our experience, awesome. There was an issue with…read moremy activation and 3 hours for corporate to fix the issue and Youself showed his incredible multi-tasking skills helping each customer at the same time. He ended up staying 2 hours after closing just to resolve my issue. Hands down I wish all customer service employees were even a fraction like Yousef!

    My express today was absolutely horrible at this store. The representative assisting me was clearly…read moreoverwhelmed, helping multiple customers at once, and as a result, I was unable to ask any questions. The representative was clearly very distracted and handed me the new phone then took it back. Because of him doing so much at once made error that lead to my phone being shipped to me unnecessarily -- a mistake that could have been avoided with better focus and communication. To make matters worse, I was then misinformed about needing to call in to cancel lines, which I later learned was not accurate. This experience has caused unnecessary inconvenience and delay. I expect a prompt resolution to the issue with my device and clarification regarding the misinformation provided about line cancellations. I hope you will take this feedback seriously and ensure better training and accountability for your staff. Oh it gets even better he sent me the WRONG DAMN PHONE! As expected you say oh let us make it right yet don't even call!!! Got the WEONG PHONE TODAY!

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    Verizon
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    Verizon

    Verizon

    2.4(71 reviews)
    5.3 mi
    $$$

    Worst place I've been for a phone. Lazy, lazy employees! I went in last week 11/30/25 to buy a new…read morephone. The young lady was so disinterested that her coworker sitting next to her had to keep interjecting so I wouldn't leave. She acted like I was a major inconvenience as she was trying to watch the football game. I almost walked out, but was in desperate need of a new phone. After quite a long, wait, the young man next to her, walked in the back to bring me out a phone. She finally got up as he was getting ready to go in the back again to find me a screen protector. Then I came in 12/7/25 to turn my old phone in. Didn't think it could get any worse than last week boy was I wrong. Not only did the guy act like I was bothering his nap, he messed up my phone by pushing all sorts of buttons that I couldn't see, then had the gall to tell me he couldn't do anything I needed to call Apple. Absolutely worst customer service I have ever had.

    I was here on Friday, Oct 24 to look into switching my phone service from one company to Verizon…read more Although Jay was very helpful, the system kept timing out so he had to input information several times. I had to go so I told him I would be back the next day but came Sunday instead. He was off but told me to see one of the managers who was already expecting me. However, he was in the back when I arrived & someone arrived. I understand he may have been busy taking care of another issue but he could communicate that with the other manager or let someone else assist me in getting the transfer paperwork going. I waited 10 min then I quietly departed. Jay who was off did contact me to return because the manager would make himself available but by then I I felt it was inconsiderate to think it would be ok to make me wait so I decided to take my business elsewhere.

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    Verizon
    Verizon
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    T-Mobile

    T-Mobile

    3.2(6 reviews)
    6.9 mi
    Virtual estimates
    Shipping

    Came here to switch 2 lines to T-mobile and Sergio helped us and explained all the perks to us. He…read moregave us print outs off rebates we can apply for as well as a breakdown of our bill. Everything went smoothly and we were able to leave with our new upgraded phones with no problem.

    My phone died Wednesday. It's now Saturday. I've been given the runaround by TMobile, both in the…read morestore and on the phone, for days. It's looking like the earliest my warranty replacement will arrive is Monday. I need a phone. I have disabilities, and if I have a flare up I can't always drive or communicate. If that happens, I need to be able to text my husband to come help me. If I don't have a working phone, I'm trapped in my house. A cellphone is what gives me the ability to have a life. But all along, both store and phone employees would present solutions, only to yank them away. Your phone will be here Friday at the latest...whoops no. We can credit your account and do an upgrade, go to the store..only to get to the store to be stared at like I'm a lunatic. On and on. But the worst part was the humiliation. If a person is clearly having a hard time, and nearly in tears, don't babble jargon. Don't roll your eyes. Don't act like her questions are a huge imposition. Don't be huddled in a group, blatantly making fun of her while she stands a few feet away, in pain, trying to make sense of yet another call. Don't go back to fiddling with your screens and gossiping. Be kind. Help. Ask what you can do. That's not customer service. It's basic human decency.

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    T-Mobile
    T-Mobile
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    Sprint Store By Mobile Now - mobilephones - Updated May 2026

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