Absolutely WORST store!!! Terrible experience, crappy customer service, this place is a joke. We went in one day to upgrade my phone. Joe helped us and he was super nice. Went in a few days later and purchased a charger, phone case, and screen protector WITH the protection plan. My charger didn't work from the get. Went back to the store to exchange it for a working charger and was told bc I didn't have my receipt they couldn't do anything AND Joe was no longer with the company. A young lady with a bad attitude, name starting with an A, told me to give her 48hrs to try to locate my receipt in their system. I gave "A" three days before I called up there and was told their system had been down. They've had no luck. Give them some more time and they'd call. The next week, still no word from anyone, so I popped back in. There, I was told "A" was no longer with the company (I can't even make this stuff up) manager, we'll call "P", said he'd personally be on it. Took my name and number down, STILL not replacing my damaged charger AND I needed a new screen protector put on due to a cracked screen. Nothing was done that day bc THEIR employees didn't put it into their system under my account?? Left very upset but tried to be patient and trust that "P" would make things right. After two days I tried to contact "P" bc he clearly forgot about me or hoped I'd go away. Went back up to the store at 10:30am to be told from a worker in the parking lot that they couldn't get into their building, "you'll have to come back". So I did later that afternoon. A different lady "helped" me as she made me wait for 20 min (there was no one else in the store) to tell me "P" was in a meeting. He never came out to help me. She handed me a new charger and screen protector and says, "P" ate this for you, just know if anything happens to these it's on you". Being a customer with AT&T for 10+ yrs and paying them more than enough money each month, you'd think things would have been handled differently. Absolutely disgusted. One star bc I had to. read more

AT&T Store - Mobile Phones Near Me - High Point, North Carolina

So end of last year, I decided to upgrade my Apple Watch so I went to my local store. I was greeted by the manager on duty and told him what I wanted. He immediately told me they were currently running a sale for BOGO on the Apple Watches and proceeded to tell me about them and the options he had available for me at the store. I picked two watching under the pretext that they were part of the BOGO sale. The man even told me how great of a sale it was at he was sad that he was single and didn't have someone else to give the second watch to. I went through with the sale and that was it. I usually just pay my bill online and kept it moving. I happen to actually look at my bill and realize I'm being charged for the second watch, I call AT&T and they tell me that the watches I picked were never part of that sale and since it's outside of the return window. There was nothing they could do. THANKS A LOT. read more

An employee named Joe was so helpful! He was professional and really kind! He even made sure to help show us how to get our monthly bill down to save on money. read more

We have been here for over 30 min and have yet to even be spoken to. It is always slow and they are not knowledgeable. There is a visible mouse trap, wow!! I wouldn't recommend this place read more

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Chris did a great job helping my family today. He was patient with all the changes we needed. Everyone there is always friendly and knowledgeable about the phones and inventory. Definitely will return for all our AT&T needs. read more

I've been with att since 2005. Never had an issue until today. I went to the att store at 2300c north main st just to purchase an iPhone case. I went in no one acknowledge my presence. Very un profesional!!! I went and got the cover,and still no acknowledgment that I was in the store. I waited about fifteen minutes and still no one asked me anything or said I'll be right with you. I suggest that they get more training on how to deal with customers. I thought it was extremely very poor customer service. I am considering going to anther provider!!!! read more

These guys were very knowledgeable and helpful when I was trading in my old iPhone for a new one. Extremely nice people, upfront and honest about their policies too! read more

Shout out to regional staffer Charles McGee. For years I have been given terrific service in Greensboro, Winston and High Point by him and his colleagues. He has supplied my companies here and other states with cell phones and helped when there have been problems. He has been great in pointing to other possible causes beyond his purview when problems have affected all the email options of the phones. What a difference it makes to have some continuity. Keep up the good work ATT staffer Charles McGee! read more