The store experience is okay. Anthony the manager on Duty, and the employee I first spoke to were both understanding, but unable to assist. AT&T has fragmented its business model so poorly, that phones and deals done at Target or BJ's or other retailers cannot be supported or investigated by in store staff. Okay, sounds fair you might say, but AT&T CORPORATE STORES, such as this one, CANNOT HELP YOU WHEN YOU DID A PHONE PURCHASE, UPGRADE or other transactions with AT&T Online? What a farce. I'll be leaving similar reviews at all the local AT&T stores. If you want to be able to go, and have a Store Manager fix an issue for you, ONLY deal with the store directly, never the online store or phone customer service. The whole company is built to grab your money and waste your time. Consider another cellular provider. read more

I've had a month+ long issue with this store. My first visit, they agreed to fix a problem. Since then, I've called 8 times and visited once more. Anyone that I wanted to speak to was "in a meeting", "on a conference call" or "with a customer". Although I left my name and number, they never called me back. When I asked about it once, I was told "it's his decision to call you back or not." I'm a customer, not a crazy ex girlfriend. Every time I talked to someone other than who I asked for, they "checked on the status" and assured me the district manager would have it taken care of "in a couple days". The only reason I switched to At&t was for First net. I am regretting it now. This isn't resolved yet. read more

Upgraded our phones and was told it would be $165 a month. Got charged $350 two months later and the degenerates working here shrugged and told us to call customer service. This place is a huge scam. We will be canceling our service and going somewhere else. read more

What can I say, Anthony helped us out in a MAJOR way! We were ready for new Apple Watches for our anniversary and we decided to cancel our purchase at the Pittsfield store because they were saying that I had a past due bill that I knew I didn't have. We drove an hour to the Corporate store in Housatonic and we were SO glad we did! 1. Bro looks like Brian Tyree Henry! Cool points for that. 2. He knew exactly what he was doing and we were in and out in less than 30 minutes. 3. He made the whole process smooth and seamless and even set my wife's old watch up so that she could give it to my daughter. If you need to go to the AT&T store, go to a corporate one and you can't go wrong going to this one. Make sure you ask for Anthony! 5 stars read more

Went into the store to upgrade my wife's phone for Mother's Day. It was a short wait but not bad especially going in on a busy Sunday around opening time. Store manager Kareem approached us to help. Right off the bat he was very rude with how he spoke to us. Telling my wife he had "too many phones in the store to know what colors they all came in." So we asked another associate for help. In came Anthony, very helpful, attentive, knowledgeable in the products they offered. He was very eager to help us with whatever we needed. Walked us through the upgrade process, setting up the new phone, transferring over all her data from the old phone to the new. Completely saved the sale (we would've walked out without anything had we had to continue working with Kareem). Next came accessories... Target store in the mall was offering free ear pods with purchase of a new Samsung phone. Brought proof over to the AT&T store to try and get a matched discount. Store manager Kareem wouldn't honor or match the deal Target was offering. Ok fine not a big deal because we saw signage in store for 50% off accessories. We'd still be getting a deal (or so we thought). Anthony went to ring up the earbuds, full price. We inquired what could be happening with it. He went to speak to the store manager to find out. In the mean time, we went to look at the promotional signage again. Finally we noticed there was an expiration date on the signage... March 17, 2022! So the signage that was up was over a month old! We asked manager Kareem if they would still honor the promotion since it was still advertised in store. We were told "that's not how this works". When in fact, according to the Massachusetts Consumer Protection Law, it is exactly how it works. But we didn't want to cause much more of a fuss. At this point we just wanted out of the store and not deal with the manager anymore. So we wrapped up our transactions with Anthony and left the store. We ended up buying the earbuds through another retailer. So if you go to this store I would absolutely ask to deal with Anthony and his helpfulness will not disappoint. Kareem on the other hand, as a manager, leaves a lot to be desired. 4 stars because of our interaction with the store manager. Anthony deserves 5 stars. read more

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Richard and Anthony were great. Richard stayed in touch with me for 2 days until i was able to switch my phone over to at&t. Appreciate these guys read more

Extremely unprofessional staff members. While waiting for my new phone, two employees (one male and one female) sat at a nearby table and swore loudly as they gossiped about different costumers. It was horrible to listen to and it made me question why I even selected this phone company in the first place. When an older individual came in to discuss his phone/TV plan, the same two employees were pushy, condescending, and disrespectful as they continued to discard his point of view and talk over him. It was obvious that he was starting to feel uncomfortable and they completely ignored that and continued to bully him. Following that terrible interaction (which carried on for way longer than it should have), a teenaged boy arrived with his mother. He indicated that they were having trouble with one of their phones and required further assistance to resolve the issue. The boy was translating for his mother as she spoke to him in Russian before he relayed the information to the two employees. Instead of being respectful of the situation, the female employee rudely interrupted the boy and questioned his age. She also indicated that his mother would need to figure this out on her own by calling herself and that he couldn't "speak for her" because of his age. She completely ignored the fact that he was (very obviously) translating for his mother. This situation was the most painful to listen to. The amount of ignorance that spewed from their mouths in the 20-30 minutes that I was in the store was horrific. read more

We ordered the new Galaxy 7 Note to be delivered to this location as recommended by the sales associate. The only problem is that the address they gave was our name at this address. UPS refused to deliver it so per instructions it was returned to Texas. It has been in transit 2nd air since the 19th. According to the emails it's still in transit. Not only have we paid the taxes but we can't reorder a new one until Texas says that they have received it. Supposedly no one can call Texas to inquire as to why it is still in limbo. Very unsatisfied with AT&T right now. If I didn't have 3 other cells I would cancel my account and switch to Verizon. They offer 4 cells for $150 a month. I pay $275 with AT&T. read more

This company has a trash business model. The employees act like children, they always redirect my phone problems elsewhere instead of even looking up my account information. The primary microphone stopped working on my Android, they told me to contact support, reinstall everything and then call "warranty"... Brand new phone, and they sent me a refurbished phone with the same issue weeks after I bought it. Now I'm using some other person's broke phone. They then refused to refund my product at the store I bought it from. On top of all that, I purchased "lifetime" warranty screen cover and they refused to replace it when it cracked. The lady at the counter sent me to a kiosk somewhere in the mall without even looking at it. Absolute disgusting customer service. Staff seemed incapable of actually helping. read more

The AT&T employees helped me get my new iPhones and their bugs straightened out. Abner is awesome! Just one time the rep couldn't fix my Comcast mail, and I was directed to Comcast. However, an Apple store genius corrected the issue. Overall, the AT&T crew is very helpful at this location, and I would buy from them again. Only quibble: Spanish language music all the time isn't appropriate for a major shopping mall. read more

Once we entered the store we were approached right away. James helped us purchase and set up our devices, he took the time to explain the features. Customer service was excellent, Thank you! read more

I'm not even an at&t member but I was walking by the store on monday August 1st around 4:30 pm and needed a new charger for my Samsung Glaxy S5 so I decided to stop in. I asked the supervisor if they carried the charger I wanted and he gave me this long condescending lecture about how the cable I was looking for wasn't worth getting and that they didn't carry it. I left, a little frustrated and still in need of a charger. So I went 30 seconds across the mall to the sprint store. The staff was very friendly, and told me that they no longer carried the cable but made a great recommendation for another cable that they did have that served the same purpose. So I bought it there. I guess the manager of at&t didn't want my business because I'm pretty sure they have usb, android, charger cables. So sprint got my business over ar&t. read more