Posted for a friend…read more To the owner of Gateway Hardware, Thomas McCarthy. As the Executive Director of the Boys & Girls Club Family Center, I am completely disgusted on how you treated me today. I came in to personally introduce myself, and to let you know that the Springfield Ballers along with my Club, with several dedicated people, are working to launch our city's first youth Lacrosse program, and we want to work directly with you. You are a Springfield based business and we want to direct our youth and families to buy their equipment from you...NOW THAT WILL NEVER HAPPEN!!! I waited patiently for 15 minutes as you were helping another customer. I held a conversation with one of your associates that was very excited that the city is finally launching our Lacrosse program for the youth. We laughed and also talked about how many kids we see getting the opportunity to further their athletic careers into college, and with Lacrosse, so many more doors will be open for them. Once you were free, your associate tried to get your attention for me so that I could take a few seconds to introduce myself and also to hopefully begin to build a relationship with your business. My goal was to set up our personal account with you so that we could purchase the needed lacrosse equipment and also let our youth and families know that we will be working directly with you in the future. You're response when you looked at me... "WHAT DO YOU WANT? I'M BUSY...WHAT DO YOU WANT?" My first response after the smile was completely wiped from my face. "Are you serious?" "YES I'M SERIOUS! WHAT DO YOU WANT?" You looked at me as if I was bothering you, and that I was also not worthy of your time. In response to your ignorance, I let you know who I was and that I would not tolerate your blatant disrespect of me or anyone who looks like me that walks into your establishment. I then turned to your associate and thanked him for his time and for being so cordial. In my opinion, you saw a black man walk into your business and thought that I was lesser than you. Your response and how I was treated, allowed me to see who you are. I will NEVER set foot into your business again and I will make sure to let everyone that I know not to frequent your store. You lost a future loyal customer and everyone that our organization will touch. In this midst of my anger, #Andreswestsidesportsshop has offered to work with our Club to make sure that our youth and families are treated with the upmost respect and I am glad that they are excited about what we are bringing to the City of Springfield. HAVE A GOOD DAY!!! 6/22/2021

As always Great Service! They were very busy on Sunday afternoon. Took the time with my son to make…read moresure he got the right fit on all his new equipment. We drive 20 minutes and have two hockey shop closer to us but we only shop Gateway. Since our first visit five years ago with a three year old needing his first skates we've only shopped Gateway. Good customer service goes a long way.

I must say, I've lived in the New England area for about 30 yrs and the day I found this little…read morecozy and humble store I jumped with joy lol . there are literally VERY few to almost no place that sells Pigeon feed in the state of Mass. Prices are phenomenal and the variety is there for all types of birds, including Grit I go there at least 2-3 times a month for my re up lol a MUST place to go for your needs on just about anything including Hardware the service from the owners assures you to go back every time... The pictures shows a little bit of what Kos Hardware help me build with the amount of variety of feed.. Thank you

A local store that has the best prices for bird seed and peanuts. I love shopping local.read more

Big thanks to the hardware staff for assisting in my needs in finding hardware to hang my antique…read morehanging lamp. Had to make a trip back because there was one piece both the staff and I didn't consider, but otherwise a successful visit. Purchased some Carhart work pants too which in my opinion are overpriced but not the stores fault. They also have iron out which is helpful when cleaning my rocks and minerals. Didn't purchase any today but it's nice knowing I can come here for certain items of need and knowing that it is in stock.

Horrible customer service. The people working there have zero knowledge or ability, it's like…read morethey'll hire anyone to work in a hardware store. Basic principles are too much for these people. Need help? Good luck, you won't get help with anything in the Rocky's stores. And their inventory is a joke. Shows available online and when you show up it's not there any the staff are less than no help. Selection sucks on what they have and they charge more than anyone else if they do have it, no value there.

Sadly this location is closed. A true loss to the community. This was not only a traditional…read morehardware store where you could find the unusual items you needed but also the people that worked there knew how to install whatever you purchased.

Carr is a smaller chain that merged with our beloved Brightwood Hardware in Longmeadow…read more Their merchandise and selection is great, and I like the fact that I don't have to walk miles in a store to find what I need. And all I have to do is tell a sales person what I need and they immediately find it for me. They offer many personalized services, such as replacing window screens, sharpening tools, etc., that larger stores do not. I'm hoping they maintain one special section of the old Brightwood store. It was this: whenever I needed a GOOD QUALITY screw or some unusual size, I could always find it. The problem with chain stores is that items like these are made of a lower quality metal and the heads tend to strip when turned too hard. Their new location is very convenient and there's more than adequate parking. And I like the fact that, when we shop here, we're supporting a local business!

Convenient and informed. George is my go to source for home hints and contractor advice. Almost…read morealways has what I need. If he doesn't, tells me where to get it. Epitome of the old time hardware store. "Can I help you" is always the greeting walking in the door.

In a pinch and needed some electrical parts, I was able to find what I needed. Local and close by…read moreto where I was, this local hardware store was able to provide me with some of the small tools that I needed. I was looking for some electrical boxes and parts, everything was there. They also had some of the bolts and cutting blades that I was looking for. The staff are very friendly and super helpful during my visit. I was pleasantly greeted when I entered and staff quickly asked if I needed help looking for something; being my first time, I was delighted to hear the offer for assistance. Along with tools and accessories, they also have the options for purchasing paint and accessories. There was also items outside of the store as you walk-in to purchase, such as outdoor items. Parking was easy in the front or on the side of the building. It is easy to locate since it is next to the local fire safety complex. Stop by and support your local hardware store.

In my opinion, this is the finest most comprehensive hardware store ever. If they don't have it,…read morelikely doesnt exist. Reminds me of a time when hardware stores were all like this one before big box corporations ruined the magic. I could spend hours here.

We just moved to the area from Boston and this store has been really great. We have purchased all…read moreour Benjamin Moore paints from the store among other things as we settled in. The staff and manager are always pleasant, professional and helpful. They try to help, talking through options, even with sometimes challenging issues. Thank you!

I love that place and the staff are always very helpful. I…read morelove the history of this place, so fascinating! Thank you! Elizabeth

My go to for supplies and of course, the bike gurus. Craven…read moreand crew are the best. The store is also a living Holyoke history museum. Complete with artifacts, vintage photographs and didactics. Support a local business, and get a history lesson!