I asked to change the plastic cover protecting my cell phone screen, and after they had done it,…read morethey charged me $50! For something that costs $5 in Amazon. They should list the prices or at least warn costumers. Horrible

I just had the worst customer service experience! My daughter had her iPad screen replaced and an…read moreexpensive screen protector put on here about 4 months ago. I bring it in today because she needs a new screen protector. Well turns out there is a huge crack UNDER the screen protector. The one that is advertised to not break even with being hit by a hammer etc. false advertisement for sure. So not only did THEIR screen protector break, but THEIR screen as well. This is not the first screen protector I've had to fix with them either, my husbands began lifting only a short time after putting it on. They proceed to tell me they are going to give me the screen protector for $15 then. NO. I'm not giving you any more of my money. So he says he will give me the screen protector for free. Well sure now we have a covered screen but the cracks underneath are there. They refused to stick by their product. Even compared it to hitting a piñata. It could break or not. So I speak to the owner and he says he can replace the screen but for $80. Are you out of your mind ?! I'm not giving you another dime of my money. They will not be getting any service from me anymore ever. I urge everyone to watch out or steer clear of this retailer.

My Google Pixel 6 hasn't been properly charging for a few days and I knew that the terminal needed…read moreto be cleaned. So I brought it to the mall to have one of the kiosk folks fix it. The first dude tried to screw me bad telling me he needed to clean it and likely replace it and it would be $100 (hard no). So I kept cruising and found these guys (forget his name). Homeboy took 5 minutes to clean it and charged me $20. Support good honest business folks!! These guys have a storefront, they aren't in the kiosks. Buyer beware the kiosks!!!

Brought my husband's phone in to have the battery replaced. When he went to pick it up, Noticed a…read morespot on the top left and bottom right corner of the adhesive on the front. When he asked about it, the employers said it was there..... When my husband said "No.... I had a case on it", he was told it wouldn't affect the function of the phone. No discount was offered or given. Very affordable pricing and done quickly, but this was obviously disappointing. We would have rather had it take longer and not had damage done. The battery does work nicely though, so that's a plus. After doing some research we're learning that these are air bubbles in the adhesive of what keeps the screen on the phone......

AMAZING!!!! That's the only word I have for this place. My phone was fixed in 20 minutes. The…read moreservice was so fast and friendly. HIGHLY RECOMMEND!!!!!

Absolutely! Thought. Y Samsung phone needed a new charger port! 5 minutes and it was good as new!…read moreAnd there was no Charge! Wow! Incredible didn't know that kind of good will still existed! I'm 68 yrs old! Great job guys!

Super helpful, nice, patient, and fair service! They really pulled through in an emergencyread more

I have never bought anything here. The owner (Vahid) has spent hours with me trying to access…read moreUltraMobil. Amazing customer service. I highly recommend this place. They have refurbished phones, screen plastic. Go here.

The store experience is okay. Anthony the manager on Duty, and the employee I first spoke to were…read moreboth understanding, but unable to assist. AT&T has fragmented its business model so poorly, that phones and deals done at Target or BJ's or other retailers cannot be supported or investigated by in store staff. Okay, sounds fair you might say, but AT&T CORPORATE STORES, such as this one, CANNOT HELP YOU WHEN YOU DID A PHONE PURCHASE, UPGRADE or other transactions with AT&T Online? What a farce. I'll be leaving similar reviews at all the local AT&T stores. If you want to be able to go, and have a Store Manager fix an issue for you, ONLY deal with the store directly, never the online store or phone customer service. The whole company is built to grab your money and waste your time. Consider another cellular provider.

I've had a month+ long issue with this store. My first visit, they agreed to fix a problem…read more Since then, I've called 8 times and visited once more. Anyone that I wanted to speak to was "in a meeting", "on a conference call" or "with a customer". Although I left my name and number, they never called me back. When I asked about it once, I was told "it's his decision to call you back or not." I'm a customer, not a crazy ex girlfriend. Every time I talked to someone other than who I asked for, they "checked on the status" and assured me the district manager would have it taken care of "in a couple days". The only reason I switched to At&t was for First net. I am regretting it now. This isn't resolved yet.

Okay so it's a chaotic apple store and there are a lot of sales reps but not a ton of…read moretechs/geniuses, it's crowded and everything and whatnot but the people working there are excellent considering the circumstances (like when absurd people like me come in) But this review is mostly for Danny who was not only kind enough to help me with a warranty issue on my AirPods but also took the time to give me advice on what sort of accessories to buy and helped me get my life right with a new case and cables. His colleague was also super helpful and I didn't catch her name!! But she sold me on a new car magnet adapter phone holder thing that I've needed for ages. Overall super glad I got them when going into the store, Danny and his colleague deserve a raise and a bonus and more for being so helpful and bearing with my crazy energy coming into the store

We were at the Apple store in Holyoke last week to purchase a new IPad. We were told to wait and…read moresomeone would come and help us. No one came and we asked the woman again and she wouldn't take our name and told us to wait. My husband is disabled and the security guard was concerned and came over and offered him a seat. He declined and we continued to wait even though some of the workers were huddled and chatting amongst themselves. A kind customer offered us his appointment spot. At this point we decided to leave. This is a very poorly run poorly run store. We probably would not return to this store.

This place is incredibly shady. They had us sign a blank screen, claiming it was for Verizon to…read moreupgrade our device. Later upon viewing the receipt, what they've actually done is tack on extra fees for some Ready?Go! Package and a REDUX membership. We were not asked if we wanted these, nor told that we would be paying them. When I called to ask about them, they first tried to claim that they were in place of Verizon's standard $40 upgrade fee (I called Verizon; this is false). Then they claimed that the Ready?Go! package was for data transfer to the new device, which they didn't actually do for us. They also charged us $10 more in MA tax than it should have been at 6.25% of the cost of the phone. I called them and they refuse to refund the services we never agreed to, so I opened a dispute with my credit card company. I'm also filing a formal complaint with Verizon to revoke their status as an authorized retailer, and I highly suggest you all do the same. Let's put these criminals out of business.

Horrible service...I ended up walking out. Two guys on and I still waited 15 minutes while one…read moreignored me to wait on a man looking to upgrade his phone who came in after me. The other one spent all his time flirting with a female soldier he was waiting on.

Aaron is amazing--he helped me with exactly what I needed for my car. I truly believe he deserves a…read moreraise and should be a manager. Thank you, Aaron, for your outstanding customer service! Look for Aaron and you won't be disappointed. You're welcome in advance!

Absolutely amazing audio store local to Western, MA. Aaron is the most knowledgeable person in this…read moreindustry that I have EVER known!!! Beautiful new retail store right on Fuller Rd. in Chicopee, MA! Laventure family has run this business the right way, great service and fair pricing, for as long as I can remember (42 years) and I can feel proud spending my money locally!